Ella Koch

WORK EXPERIENCE:
Coogan’s Restaurant, New York, NY June 2016–July 2019
Server and Bartender (June 2016 – July 2019)
• Worked efficiently to deliver exceptional service in a timely manner in a fast-paced environment
• Adapted to change and made decisions under pressure to accommodate every guest
• Skillfully anticipated and addressed guests’ service needs
• Managed difficult guests while maintaining professional standards

University of Wisconsin-Eau Claire, Eau Claire, WI September 2015-May 2016

Faculty Research Apprentice (October 2015-May 2016)
• Analyzed open-ended data regarding knowledge, attitudes and behaviors toward sustainability
• Conducted on-site research by visiting local landfills
• Compiled information into a presentation explaining current sustainability efforts and how to improve
campus’ environmental action
• Presented findings at the Celebration of Excellence in Research and Creative Activity (CERCA)
• Applied project management skills to reach goal of presenting findings to University board members
and implement changes before the deadline
Faculty Research Apprentice (September 2015-May 2016)
• Examined how organizations utilize social media as a crisis communication tool
• Collected data through twitter from Chipotle, Blue Bell and Costco for data analysis
• Qualitative content analysis of organization’s social media communication

Protege Public Relations, Eau Claire, WI September 2015-May 2016

Account Associate (September 2015-May 2016)
• Consulted with Daughters of the American Revolution for the promotion of the 2015 Good Citizen
Award
• Wrote news releases and targeted different media outlets for each student
• Developed a media coverage analysis
• Helped execute the local Good Citizen Award event for the reward recipients and their families
• Utilized written communication skills to contact various media outlets

Pacific Sunwear, Eau Claire, WI July 2014-September 2015

Assistant Store Manager (July 2014-September 2015)
• Prepared reports by collecting, analyzing and summarizing information regarding sales, inventory and
payroll
• Established sale goals and forecasts to consistently maximize sales and profits
• Trained, mentored, and coached new staff on merchandise, brands, customer service and sales
• Improved customer relations by answering questions and being receptive of their needs
• Managed merchandise window displays and stocking

EDUCATION
University of Wisconsin-Eau Claire May 2016
Bachelor of Science in Public Relations and Psychology double major

SKILLS:
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook), Adobe Photoshop, Adobe LightRoom,
Adobe InDesign, SPSS Data Analytic Software, Audacity, iMovie, WordPress, Photography