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VoLTE Trouble Shooting in Ericsson LTE R
VoLTE Trouble Shooting in Ericsson LTE R
For a successful VoLTE call there is normally at Good Dedicated Bearer and a Good Context.
The Bearer is SS=19 and is the length of the VoLTE call, which is 426.733 seconds in the screen shot
above.
The Good Context is from RRC Setup to Context Release and normally starts before the Bearer and ends
after the Bearer.
If the Good Context starts right before the VoLTE Bearer, you can use this to guestimate if the VoLTE call
was a Termination or Origination.
The last thing to note that tends to indicate this was a bad VoLTE call is that for the VGood Dedicated
Bearer records, the SGW Bytes Rxed in the UL is 0.
I have seen in the past on some one-way audio that I had, that the QCI=1 Bearer record had either UL or
DL SGW Bytes = 0. This is not a 100% indicator that a one way audio occurred, but it is a good sanity
check.
4) A single VoLTE Call with multiple VLC in it.
In the above screen shot, the VoLTE Call starts at 16:54:01.6 and ends at 17:03:04.5 as seen in row 145
VGood Bearer record.
We see one VLC at 16:59:36 (row 147) and another at 17:03:05.2 (row 141). The VLC at 17:03:05.3 is
Release UE Cause = 11 = Radio Connection with UE lost and Internal Reason = 6 = RLC Failure on
Signaling Bearer.
To me this indicates that the VoLTE Call ended with a drop, since the VLC is at the same time of the
Bearer End Time.
The VLC that occurs at 16:59:36 is in the middle of the VoLTE call. This indicates to me that the RF
Context was Released, but did not cause the VoLTE Bearer to be released.
Since this VLC was in the middle of the VoLTE call, it likely caused some audio holes while the Radio
Context was released and re-established.
Note: The Subscriber Number is not populated in all the ECDS records. If you only have the Subscriber,
search that first and then re-query with the IMSI to make sure you have all the records.
Update: The Session Status=22 were removed from the VLC formula on 1/21/2015 to match
the ELPT VLC formula.
LTE RTT Release V6.5 1/21/2015 at 8:00pm Eastern Change Control = NCC000000471189
3) VLC with Session Status = 22 = ERAB Release with Data Lost.
This is a new VLC introduced in E/// RTT October 2014 with the upgrade to ECDS 5.4.1. This was added
to match the ELPT VLC formula this it: (pmErabRelAbnormalEnbQci + pmErabRelMmeActQci )
RTT already measured this with the VoLTE CD. pmErabRelAbnormalEnbQci = "The total
number of E-RABs released abnormally per cell per QCI for requests initiated by eNB.”
RTT had to add SS=22 in order to measure this peg.
pmErabRelMmeActQci = "The total number of active E-RABs released per QCI for requests initiated by
MME, except active E-RABs released due to successful HO. An E-RAB is considered to be active when
there are data in the DL or UL queues for the E-RAB.”
However there is some controversy in the markets that these are really customer impacting VoLTE Lost
Call. Several Markets has used run IRIS traces on these IMSI and do not see any SIP errors or RTP errors.
I have forwarded all this information to the Service Performance Team for their analysis. At this point,
they still want to keep the pmErabRelMmeActQci in the ELPT VLC formula, so we will still be counting
the SS=22 as a VLC.
The good news is that since the SS=22 have been added to RTT, we can now look up these IMSI in other
tools to further validate if these were customer impacting issues. Before we were not able to do that
with just the peg, since it is simply a counter.
In the screen shot above, the SS=22 will occur at roughly the same end time as the G DBearer, which is
17:27:21 in the screen shot above.
The SS=22 VLC indicates that the Dedicated Bearer release was triggered by the MME and that there
was still Data in the queue that was not sent.
The G Ctxt that occurs shortly after the VLC was the RF record for this VoLTE call.
Bottom Line: The official corporate formula indicates this is a VLC. However, many of the markets have
provided data to Service Performance Team that indicates these may not be customer impacting drops.