CARMAX

Strategy Assignment-I

Job Description of a Product Manager

Name - Shailendra Singh

PRN -045
Description

How you’ll impact CarMax:

We’re looking for a team-player that’s passionate about analytics, innovation and strategy. This
position will play a meaningful role helping CarMax use analytics and strategy to build digital
products and capabilities that meet the evolving needs of our 1M+ customers. You will be an active
member of 1-2 product and technology teams, providing analytical and data-driven, strategic
guidance as these team’s craft CarMax’s digital / omni-channel customer experiences.
Some of the primary responsibilities for the role include:
 Partner with Product Owner to develop and monitor key performance metrics and set the
strategic direction for the product
 Design and analyze tests to evaluate the effectiveness of iterative changes to digital products,
using analytical findings to make recommendations and influence rollout decisions
 Identify improvement opportunities and conduct deep dive analyses to drive innovation
 Perform data-driven analysis to support prioritization decisions and address critical questions
 Periodically present decision recommendations to CarMax senior leadership

 Develop ideas and requirements for new solutions that create significant business value
 Drive multiple complex programs simultaneously from initiation through delivery
 Drive continuous process improvements by collaborating with stakeholders on design of new
solutions that enhance business performance and achieve established goals - Manage daily and
weekly operations of specific product development
 Support critical relationships with internal teams in Seattle, Bangalore, Chennai, and other
business partners
 Lead the development process of new initiatives partnering with internal CMT teams and
external stakeholders
 Proactively identify and resolve strategic issues that may impair the team's ability to meet
strategic or financial goals
 Own the progress of launch goals and KPIs by applying strong management practices of
monitoring, analyzing, identifying, and resolving performance challenges through preparing
and completing action plans
 Review and analyze data for metrics and decision support
Basic Qualifications

8+ yrs. work experience with at least 3 yrs. of large-scale product/project management.

 Strong experience in working with business stakeholders to develop new product initiatives
 Has a background in decision making, ability to drive business/operations metrics, and driving
adoption of different tools and resources.
 Strong analytical and problem-solving skills.
 Demonstrated leadership with a bias towards action, supporting a culture of ownership and
learning.
 Skilled in collaborative management environment, succeeding through regular meetings and
clear formal and informal communication with members of the remote and local management
teams.
 Excellent written and oral communication skills

Preferred Qualifications

 Master’s Degree/MBA, Certification in process excellence (PMI, Lean, Six Sigma). - Exposure to
working with technology teams and solving operational issues using technology.

Technical skillset
- Proficiency with qualitative and quantitative research methods & reporting tools; experience with
or in-depth knowledge of the following preferred:
 A/B and Multivariate Testing (knowledge of Adobe Target preferred)
 SQL
 Tableau or other business intelligence tools
 Online Survey Software (knowledge of Qualtrics preferred)
 Usability Testing (websites or other software)
- Proficiency with MS Excel, MS PowerPoint, SQL / Database required
- Experience with Python and web analytics tools is a plus (Adobe Analytics / SiteCatalyst preferred),
including implementation, configuration, and report design

About Us

25 years ago, CarMax revolutionized the auto industry by delivering the honest, transparent and
high-integrity car buying experience customers want and deserve. This disruptive thinking has
helped us become the nation’s largest retailer of used cars with more than 200 stores nationwide.
And thanks to our amazing team of nearly 25,000 associates, we have been recognized as one of the
FORTUNE 100 Best Companies to Work For® - 15 years in a row! Committed to hiring people with
strong values of integrity, transparency and respect, we offer unmatched training and support for
associate career growth, and have been recognized as one of Training Magazine’s "Training Top 125"
companies in America. We are also proud to be one of FORTUNE’s 100 Best Workplaces for
Millennials, 50 Best Workplaces for Diversity, and 20 Best Workplaces for Retail.