Professional Documents
Culture Documents
The brand name for Prime Bank Car Financing Scheme is “Prime ear”.
o Maximum Financing
a Minimum Financing Limit
Limit
20% of the ex-factory
price
3-5 years (36,48,60 monthly
installments payable in advance)
Purpose
Rs. 1,500,000
Rs. 100,000
a Down Payment:
Return insurance
a. Fii~ancing Period
The premium amount over and above the invoice value of vehicle to be financed is fixed upto a maximum of
Rs. 50,000/. The percentage of premium amount will be deducted from the equity of 20% on price of vehicle,
thereby reducing the down payment.
The above arrangement of premium financing is an optional facility, for customer and should only be
accepted at the request of customer in the application form. However, in all circumstances, the equity
percentage should not fall below 15% of price of vehicle.
As a mattei of risk evaluation, it should be discouraged to offei this option to walk-in customeis or new
customers having mediocre net worth and creditworthiness with their banks. The existing accountholders
and employees of reputable organizations should be preferred for this facility.
If the customer has availed a vehicle loan facility from any other Bank or Leasing company during last 2
years at the then prevalent rates ranging between 15 to 20%, and repaying the rentals regularly, his loan/lease
facility may be transferred to our. Bank if he/she decides to terminate the facility from that bank. Prime Bank
will book the loan at the termination ~value subject to proven track record of the customer with that bank.
The equity in the above transaction will be nil, as the customer has repaid monthly installments in addition to
its initial equity deposited with that bank. The loan tenure should not exceed a maximum of 4 years. Under
the security documents, balance ~ansfer agreement will be signed by the customer in place of Agreement for
financing, on Mark-up Basis, alongwith the same set of remaining legal documents.
o Premature Termination : Allowed after at least 6 months of extending the loan facility along with 5% of the
outstanding balance as termination charges.
(Any exceptions on premature termination to be strictly obtained from Head office)
o Partial Prepayment : Allowed after at least 6 months of extending the loan facility, as per the Bank’s
policy subject to 5% charges of the pre-paid amount as pre-payment fee.
(Any exceptions on partial prepayments to be strictly obtained from Head office)
3). TARGET MARKET
The Bank’s target market for Car Financing Scheme~ is clearly defined as:
All salaried! self-employed businessmen and professional individuals are eligible to apply
for
Salaried/Professional Individuals:
• Employed for at least 1 year with a reputable organization and presently a confirmed employee.
•Take home inonthly salary of minimum Rs. 20,000/.
A complete list of documents required from each category of the customers is attached with
the loan application form.
Common Documents -
Salaried Individuals:
o Evidence of income
o Bank Certificate stating applicant’s business duration and creditworthiness.
p Copy of rental / purchase agreement of the business premises.
o Copy of Professional Degree (if applicable)
o Copy of Membership of evidence in case the applicant is a member of any professional
organization. (if applicable)
o Copy of partnership deed if the customer is a partner in a partnership firm.
o Copy of form A/29 if the customer is a director in a limited company.
o Certificate of Incorporation
o Articles & Memorandum of Association
o Copy of Partnership Deed
o Audited! Management Accounts (if audited not available) for last 2 years
o Copies of Tax Returns of business concern for last 2 years
Documents such IIS NIC~, Utility Bills and Rental/purchase agreements should be checked in
original by thE bank official.
6). YERIFICATION
Verification Charges : Rs. 1,000
6.1 The charges of Rs. 1,000/ is fixed for all branches in Lahore, Central and Northern regions,
regardless of the actual charges payable to the verification agency by PCBL.
6.2 The verification charges have to be received from customer once he submits the signed application
form along with pertinent documents to Bank’s officer.
In order to offer prompt services to the customers, the Bank may advise the verification agency to
fax the verification reports to the Bank as and when they are finalized and mail the original ones
later.
The verification report’s authenticity will be relied upon for a period of one month, and will be
considered as expired thereafter. This condition applies when a customer du.e to any reasons whatsoever
has failed to avail the loan facility approved to him during one month from the official approval
announced to him. Henceforth, if the same customer applies for a different vehicle after a month or
wants to avail the already approved finance facility, it is advised that a fresh verification report to be
sought. The decision to obtain a fresh verification or use the previous one hinges on the credentials of
the customer and the officer’s comfort level with the customer or at the discretion of the Chief Manager.
7).
The application form comprising of all the relevant information to be ‘filled in by the customer and
loan agreement to be duly signed by the client would be a mandatory tool. The other stationery
pertaining to the processing and execution of~ loan applications are as follows:
The processing time from the receipt of a loan application to the disbursement is set out to
be three to four clays (3-4 days).
IDAY1:
~ Application form along with pertinent documents received by the Officer-Consumer Banking at
Prime Commercial Bank Ltd.
~ Due diligence of documents attached with the application and assessment of its eligibility for
.
verification.
•~ Verification report to be sought regarding the customer’s official and residential details through
the services of appointed verification agency.
() ~ Incase of application by an account holder, the verification requirement is to be
decided by the Chief Manager, in light of the track record and relationship of the
customer with the Bank.
~ Incase of a new customer, the Officer Consumer Banking scrutinizes the documents,
evaluates the application prudently and counterôhecks the authenticity of the office
and residence telephone numbers by calling at the numbers ~irnished by the customer
in the application form.
•• If the attached documents with the loan application meet the eligibility criteria, the
Officer holds the file with himself and awaits the verification report.
~ If the loan amount is for Rs. 500,000 and above, the CIB report has to be essentially
obtained in compliance to the State Bank’s prudential regulations. Before seeking
approval, the requisition for CIB report is routed through the Credit Department, who
e-mails the data to the Karachi Office to obtain online CIB reports.
DAY2 & 3:
~ Whether the verification report is received on the 2’~ or ~rd day, the same process follows
thereafter as elaborated below. In case of a report being negative, the customer is informed
through verbal regrets on telephone or a regret letter is sent to him and the file is closed.
~. If the verification report is positive, the Officer compiles the approval file comprising of all the
documents obtained from the customer along with installment calculation sheet, verification
report, CIB report and prepares an Approval Checklist (specimen attached) signed by himself.
This file is forwarded to the Manager Operations for his recommendation, who subsequently
presents the file to the chief Manager for final
approval. (chief Manager Business Development in Group ‘~4” branches~
•~ The Chief Manager ensures that the documents marked on the checklist are attached in order
and must read the findings of the verification report. 1-le may raise any queries or identify any
discrepancies, which need to be redressed by the concerned Officer in Consumer Banking at
earliest and to the entire satisfaction of the Chief Manager upon which the final approval is
sanctioned by him.
1)AY4
•:• The Officer announces the approval of loan to the customer and requests him to fulfill the
documentation formalities on the same day.
•~ The documentation formalities mainly comprise; Acceptance of offer letter, Opening of non
checking current account, deposit of the total down payment, signing of loan agreement, placing
purchase order for booking or delivery order for immediate delivery of required vehicle from
the car dealer and arrangement of insñrance policy from one of the Bank’s approved insurance
companies.
•• First year insurance prernitim is’ received up-front by the client whereas for the remaining loan
tenure, the insurance premium at the depreciated values of the vehicle is built in the monthly
installment and the policy is arranged by the Bank itself under its contracts with the authorized
insurance companies.
•~ Issuance of Purchase order if the vehicle is not available in the market and customer wants to
book the vehicle. The Purchase Order is issued to the car dealer who gets the order form filled
and signed by the Bank against the vehicle to be booked.
•• The prevailing payment practice for all brands of vehicles is uniform these days except for the-
Toyota cars i.e 100% advance payment via pay order! demand draft has to be made to the
supplier along with the purchase order in order to book the vehicle.
For the booking of Toyota cars, the customer initially deposits only the processing
fee of Rs. 3,000/ and Rs. 100,000/ for booking of vehicle with PCBL, which
subsequently books the vehicle on behalf of the customer by issuing a D.D. of Rs.
100,000/ in favour of Indus Motor Co. Ltd. Thus, the customer remains legally
committed to PCBL and doesn’t have to deposit the total down payment before the
arrival of vehicle.
•~ When the vehicle arrives at the showroom, the dealer intimates its arrival to the Bank’s officer
and simultaneously to the customer, instructing them to take delivery of the vehicle at earliest.
Upon this intimation, the officer obtains The particulars of the vehicle from the dealer to
arrange the insurance. An insurance form comprising the details of vehicle is faxed to the
insurance company with an advice to conduct the pre delivery inspection of vehicle at the car
showroom and to provide the insurance covernote to the Bank.
For immediate delivery of the vehicle in the market at On-price,
available payment for premium above the any the extent of Rs. 50,000
invoice value upto be adjusted by deducting may also the customer’s
the same athount from written request. equity, upon his
•• If the desired vehicle is available and the customer is willing to pay the premium amount above the invoice
value from his own pocket, the officer obtains the particulars Of the vehicle from the dealer to arrange
the insurance. An insurance form comprising the details of vehicle is faxed to the insurance company
with an advice to conduct the pre delivery inspection of vehicle at the car showroom and tb provide the
insurance cover note to the Bank.
(C
•~ As soon the insurance cover note is received by the Bank through fax copy or original whichever is
quicker and convenient, the Officer ‘prepares Delivery Order (DO) and gets it signed by the Chief
Manager. The stamped and signed Deli~’ery Order should essentially be handed over to the customer and
acknowledgement of his receipt on a copy of the Delivery Order to be taken. In case, the customer is
unable to personally collect and receive the Delivery Order, prior instructions from him both verbal and
written in the form of authorization letter in favour of his nominated person to receive the D.O. must be
held. The Officer must thoroughly read the authorization letter and checks the name and NIC nuniber of
the authorized person: It is imperative to match the signatures of the customer in the Ie~ter to his
‘signature verification form attested by his Bank earlier.
> Subsequent to the complete fulfillment of above formalities, the disbursement is calTied out by consumer’
banking officer and cheque/demand draft is issued to the dealer in favour of the Supplier. The
disbursement should preferably be made the same day or otherwise in next 2 days essentially as per terms
with the dealer. 1-lowever credit of 2-3 days is extended by dealers under a routine practice.
Follow on Process
•:~ The dealer after receiving the payment, issues the original sale invoice of the vehicle directly
to the Bank, which then arranges the registration of the vehicle through its appointed
registration agency. Immediately after the delivery of vehicle, the dealer is asked to duly sign
and stamp the Delivery Acceptance FOrm, which is part of the security documents. The
registration charges of the vehicle have already been recovered from the customer as part of
tile total down payment at the time of signing tile loan agreement. In addition to the papers,
tile dealer delivers the duplicate key of tile vehicle to the Bank, which is also a n~andatory
security requirement.
~ The officer hands over tile original papers of the vehicle to tile Bank’s authorized
registration agent along with necessary forms and letter in favour of Motor Registration
Authority by tile Bank. The agent arranges the registration of tile vehicle in the name of the
customer with the Bank’s lien marked on it and delivers the original registration book along
with original papers to the Bank. The concerned officer at the Bank retains a copy of the
book in the customer file and hands over the original book to the customer by taking his
acknowledgement on the copy of book.
The security documents of tile Car Loan are a set of legal papers, to serve as the security of the Bank
and a tool to be used against the defaulting customer during court proceedings, if that is the last
resort. A set of loan agreement of a car comprises the following documents:
(Attached for reference)
10). SECURITY:
The vehicle itself is the security, which will be hypothecated in favour of the Bank and a lien will be
marked with the registrar. Apart from vehicle being the primary security itself, supplemented by the legal
documents listed under Security Documents, the asset is secured by strict compliance of following
measures:
10.1 Registration of the vehicle in the name of customer under lien by the Bank.
10.2 Comprehensive Insurance Policy.
10.3 Original Sale Invoice and papers vetted by Motor Registration Authority
10.4 Post Dated Cheques as per the repayment schedule for the entire loan term.
10.5 Duplicate Key of the car to be kept with Bank.
10.6 Incase of Pre-Approved Customers, IlTevocable Standing Instructions addressed to Prime Bank for
deduction of outstanding amount from the account of the customer/post-dated cheques for the amounts
corresponding to the installments.
The Chief Managers of the branches would be delegated approval limits to sanction car loans up to a
limit of Rs. 1.5 million without seeking. prior approval from Head office that will subsequently endorse
the proposals.
It is recommended that while extending repeat loan facility to the same customer, an interval of at least 3
to 6 months should be maintained to observe the repayment behaviour of the client and extend another
facility on the basis of his previous track record with the Bank.
Authority to waive the verification condition in case of an existing account holder of Bank or case-
to-case basis.
o Authority to reduce the 5% premature termination charges by 1-3%, subject to very strong credentials
and excellent repayment behavior of the client.
o Exception approval to be obtained from the I-lead Office for any deviations from the prescribed
guidelines in the manual e.g. age limit above 60, lack of proof of income, discrepancies in the documents
submitted by the customer, inability to fully comply to the eligibility criteria, premature termination
before the stipulated time period of 6 months etc.
For Lahore Branches The approval of car financing applications rests with the Manager Operations in the
absence of the Chief Manager and a post facto approval to be obtained from the Chief Manager after
he resumes office.
For Central & Northern Branches : The approval of car financing applications rests with the Regional Heads
of the respective region in the absence of the Chief Manager of any branch
~( / under that region.
12). LATE PAYMENT CHARGES
As per Bank’s prevalent schedule of charges. (Currently Rs. 100/- per day will be charger! after
one week from the due date in case of delay in payment of the installment.)
As per Bank’s prevalent Schedule of Charges.(CulTently Rs. 200/- per returned cheque will be
14.1For loan disbursed from t1~ to 10th, the next installment shall become due on th of each
25 5
(Convenience of customers in selecting one of the above due dates for repayment of installments
should be given due weightage)
Through post dated cheques of monthly installments for the entire loan tenure, to be received in
advance at the time of disbursement.
( In cases, where the vehicle is being booked against 100% advance payment of invoice value to the
supplier, the insurance policy will be issued without the registration number but duly comprising
other particulars such as engine and chassis numbers of the vehicle, along with Insurance Premium
paid Receipt.
The Bank has enlisted the following two insurance companies on its approved panel for the
insurance of vehicles under the Bank’s Car Financing Scheme:
Payments to the insurance, verification and registration companies by the Prime Bank. These companies will
open accounts at the branches to enable transfer of their payables to each company during a mutually
settled date of each month and a consolidated payment of all the branches would be credited to the
account of each company.
— 17.1 Ii~e vehicle would be registered in the name of the borrower and account~ofnan~) co~?rime
Commercial Bank Limited.
17.2 Registrations of the financed to be outsourced through PCBL’s appointed professional registration
agency or through dealer. The registration charg~ would be borne by the client and received from him in
advance, prior to the final delivery of vehicle.
17.3Authority.
A letter to ascertain
Photocopies of the
the enforcement Of Bank’s
registration book lienevidence
with the should be
ofdispatched to the Registration
the Bank’s lien should be obtained and kept on record.
17.4 The concerned officer must see the Bank’s name on the bOok in original before handing over the
book to the customer.
17.5 The paynient to this ag’ency would be made after receipt of original registration book with the
Bank’s lien marked on the book and “Hire Purchase “ stamp on it.
18). MONITORING
18. 1 Due date diary should be maintained in the system or on registers with the consumer banking
officers and the relevant Post Dated Cheques should be promptly logged in clearing for installment
recovery.
18.2 In the event of any installment cheques returned unpaid, the borrower should be immediately
contacted or telephoned and requested to arrange for the installment payment.
18.3 If the borrower cannot be reached within three days on telephone, a 7 day notice be issued.
18.4 In case of 60 days overdue installment, repossession notice of the vehicle should be initiated.
FINANCING OPERATIONS
1 Generate Business.
2 Meet the targets assigned
3 Prudent scrutiny of the documents furnished by the customer.
4 Due diligence in evaluation of the Loan Applications and their recommendation to the Approving
Authorities.
5 Prudent documentation of the credit and legal papers with the assistance of the processing officers.
6 Keep a constant co-ordination with the Head Office and reporting of daily business activity and recovery
position and other matters relating to Car Financing.
7 Monitoring of the disbursed 1~ans by following up with the customers fr regulth~ installments recovery.
8 Maintain a congenial environment at the office and uphold the Bank’s image and reputation.
20). NON-ELIGIBLE (NO-GO AREAS)
1) Lawyers
2) People belonging to media (actors, actresses, celebrities, singers)
3) Film! drama production houses
4)Rent a car companies.
5) Public transportafion
General
CIB Report: To be obtained for financing ab6ve RS. 500,000/ through online reporting at your branch or
through Head Office.
Features
a. Purpose
b. Eligible Vehicles
iii. All local assembled used vehicles, not older than 1 year (date to be checked from the sale
invoice issued by manufacturer)
iv. All foreign assembled used vehicles, not older than 5 years (date to be checked from the
original import papers of vehicles)
PROCESSING FEE
Processing fee will be charged as per the approved schedule of charges, which is
inclusive of verification charges and stamps for charge documentation.
Verification charges to be received in advance with the receipt of application from the
customer and are noil refundable in case of refusal of loan facility.
For the processing of used cars applications, any external agency charges for
evaluation of the used car shall be charged at actual to the customer and will be non
refundable in case of refusal of loan request.
Turn around time for each application from the time of receipt till the time of its
approval is 4 working days.
Financing Scheme.
* Full price is the sum of borrower’s equity and bank’s financing amount
3~ year
4 th year
85%
80%
2. Letter addressed to the transferring bank at the time of disbursement. (Annexure 4 &
10)
Ic. Premature Tennination
Partial Prepayment (balloon payment) is allowed after at least 6 months of extending the
loanfacility, subject to 5% charges of the pre-paid amount as pre-payment fee, or as advised
by the Head Office.
Partial Prepayment before the stipulated period of 6 months andlor charges below 5%
requires prior approval from the Head of Consumer Banking Division.
Preamble
At a time when retail or consumer banking is the mainstay of every
financial institution, it becomes imperative that products tailor made to
the requirements of the customers be formulated and offered in the
market. No financial offering, whether a liability or an asset product,
can survive in the long run, if it does not take into account specific
customer needs. The idea of consumer financing in Pakistan has
gained momentum as both the consumers as well as commercial
banks have responded favourably.