ANNEXURE QUESTIONNARE

A study on supply chain management in Indian automotive industry with special

reference to Mahindra automotive

Dear Madam/Sir,

I am doing my MBA (LOGISTICS) in ASAN MEMORIAL COLLEGE OF ARTS AND

SCIENCE, Jalladianpet. As a part of my study, I am doing a project work on A study on
supply chain management in Indian automotive industry with special reference to
Mahindra automotive. It is being informed that this study is meant purely for educational
purpose and it is assured information provided by you will be kept confidential. Hence, I kindly
request your good self to answer this questionnaire.

Thank you
Naveen.J

Profile of the Respondent

Name of the Respondent (Optional) : __________________________________________

1. Age :[ ]20-25 [ ] 25 - 30 years [ ] 30 -35 years [ ] Above 40 years

2. Gender :[ ] Male [ ] Female

3. Designation :[ ] Middle level [ ]Supervisory Managerial [ ] Managerial

4. Qualification :[ ] HSC [ ] U.G [ ] P.G [ ] Diploma [ ] others

5. Salary :[ ] <20 K [ ]20-40 k [ ] 41-60 K [ ]61-80 K [ ] >80 k

6. Experience :[ ] <5 years [ ] 5- 10 years [ ] 10- 15 years [ ] 15-20 [ ] >30 years

SUPPLY CHAIN MANAGEMENT PRACTICES

7. Who is / are involved in developing Supply Chain Management practices in your

company?

a) Top Level Management

b) Middle Level Management
c) Lower Level Management
d) Customers
e) Supplier

8. Does your company evaluate the performance of the Supply Chain Management in
automotive?

a) Yes b) no c) not particular

9. Which attributes is / are given more significance in the evaluation of the performance of
the Supply Chain Management practices

a) Growth attributes of company

b) Only trust worthy relationship between company vs supplier
c) Only trust worthy relationship between company vs customer
e) Trust worthy relationship with company, supplier & customer

10. What type of trust worthy relationship your company tries to inculcate in Supply Chain
Management Practices

a) to prevail positive relationship

b) to prevail partially positive relationship
c) to prevail negative relationship
d) to prevail partially negative relationship

11. Is your company successful in dealing with Supply Chain Management in automotive?

a) Highly Dissatisfied
b) Dissatisfied
c) Neutral
d) Satisfied
e) Highly Satisfied

12. Are your customers satisfied with Supply Chain Management Practices that your
company offering
 a) Highly Dissatisfied
b) Dissatisfied
c) Neutral
d) Satisfied
e) Highly Satisfied

13. Are your suppliers satisfied with Supply Chain Management Practices that your company
offering

a) Highly Dissatisfied
b) Dissatisfied
c) Neutral
d) Satisfied
e) Highly Satisfied

14. According to your opinion do you think that your company is pursuing best Supply Chain
Management Practices

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

15. According to your opinion do you think that which of the following identified value
attributes are of effective supply chains

a) value to the end-user

b) customer service
c) improved quality and reliability of products
d) Reduced costs of operations
e) Higher speed of delivery

FACTORS THAT EFFECT SUPPLY CHAIN MANAGEMENT PRACTICES

16. According to your opinion do you think that your company is having very good Supply
Chain relationship with your suppliers
a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree
17. According to your opinion do you think that your company is having very good Supply
Chain relationship with your customers

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

18. According to your opinion do you think that your company under Environmental
Uncertainties will company’s environment factor affect Supply Chain Management
Practices?

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

19. According to your opinion do you think that your company under environmental
uncertainties will supplier and competition factor affect Supply Chain Management
Practices?

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

20. According to your opinion do you think that your company under Environmental
Uncertainties will uncertainty aspect from State / Central government policies factor
affect Supply Chain Management Practices

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree
21. According to your opinion do you think that your company under Supply Chain
Management Practices will logistic issues factor affect Supply Chain Management
Practices

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

22. Your organization frequently measures and evaluates customer satisfaction

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

23. Market price fluctuation affect proper forecasting of supply chain operation

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

24. Lack of cooperation from supply chain members has negative impact on supply chain
efficiency

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree

25. Properly aligned/ synchronized value-added processes help in improving functioning of

Supply chain management

a) Strongly agree
b) Agree
c) Neutral
d) Disagree
e) Strongly disagree