A Project Report on

“RECRUITMENT AND SELECTION PROCESS FOLLOWED IN

CORPORATE LADDER CONSULTANCE’’.

Project submitted to
University of Mumbai for partial completion of the degree of
Bachelor of management studies
Under the faculty of commerce

Submitted by
MS. FIRDOUS QURESHI.
ROLL NO: - 543
Under the Guidance of
Professor: - SMRUTI AMBRE.

UTTARI BHARTI SABHA’S

RAMANAND ARYA D.A.V COLLEGE OF COMMERCE&
SCIENCE
DATAR COLONY, BHANDUP (EAST)
(2019-2020)
 A Project Report on
‘’RECRUITMENT AND SELECTION PROCESS FOLLOWED IN
CORPORATYE LADDER CONSULTANCE.’’

Project submitted to
University of Mumbai for partial completion of the degree of
Bachelor of management studies
Under the faculty of commerce

Submitted by
MS. FIRDOUS QURESHI
ROLL NO: - 543.
Under the Guidance of
Professor: - SMRUTI AMBRE.

UTTARI BHARTI SABHA’S

RAMANAND ARYA D.A.V COLLEGE OF COMMERCE&
SCIENCE
DATAR COLONY, BHANDUP (EAST)
(2019-2020)
 Ramanand Arya D.A.V. College

Bhandup (East) Mumbai – 400042

CERTIFICATE

This is to certify that MS. FIRDOUS QURESHI has worked and duly

completed his Project Work for the degree of Bachelor of management studies

under the Faculty of Commerce in the subject of RECRUITMENT AND

SELECTION and her project is entitled, “RECRUITMENT AND

SELECTION PROCESS FOLLOWED IN CORPORATE LADDER

CONSULTANCE.” under my supervision.

I further certify that the entire work has been done by the learner under my

guidance and that no part of it has been submitted previously for any Degree

or Diploma of any University.

It is her own work and facts reported by her personal experience.

Co-ordinator: Principal:
MS.CHANDRAKALA SHRIVASTAVA DR. AJAY M.
BHAMARE

Project Guide/Internal Examiner: External

Examiner:
Declaration by learner
I, the undersigned Ms. FIRDOUS QURESHI here by, declare that the work
embodied in this project work titled “RECRUITMENT AND
SELECTION PROCESS FOLLOWED IN CORPORATE LADDER
CONSULTANCE.”, forms my own contribution to the research work
carried out under the guidance of Prof. SMRUTI AMBRE is a result of my
own research work and has not been previously submitted to any of this
University for any of this Degree/Diploma to this or any other University.

Wherever reference has been made to previous works of this, it has been
clearly indicated as such and included in the bibliography.
I, here by further declare that all information of this document has been
obtained and presented in accordance with academic rules and ethical
conduct.

FIRDOUS
QURESHI.

Certified by
Prof. SMRITI AMBRE
 Acknowledgment

To list who all have helped me is difficult because they are so numerous and
the depth is so enormous.

I would like to acknowledge the following as being idealistic channels and

fresh dimensions in the completion of this project.

I take this opportunity to thank the University of Mumbai for giving me

chance to do this project.

I would like to thank my Principal, Dr. Ajay M. Bhamarefor providing the

necessary facilities required for completion of this project.

I take this opportunity to thank our Coordinator Ms. Chandrakala

Shrivastava, for his moral support and guidance.

I would also like to express my sincere gratitude towards my project guide

Prof. SMRUTI AMBRE whose guidance and care made the project
successful.

I would like to thank my College Library, for having provided various

reference books and magazines related to my project.

Lastly, I would like to thank each and every person who directly or indirectly
helped me in the completion of the project especially my Parents and
Peers who supported me throughout my project.
CHAPTER 1- EXECUTIVE SUMARY.
 EXECUTIVE SUMMARY.

This project was done in the recruitment consultancy named Corporate Ladder
Consultancy private Ltd. The project is titled ‘recruitment and selection process
followed in Corporate Ladder Consultancy.’

This company is basically a recruitment consultancy, which provides jobs to the

people belonging to different fields as per their need and requirements. This
consultancy does not charge any money for their service to the candidates. This
consultancy is a third party service provider.

In this book there is detailed information about the history of the company, about their
structure, their achievements, about their process and about the vision and mission
and milestone of the consultancy. As every organization have their own strengths,
weaknesses, opportunities and threats. So, here I have included the swot analysis of
the organization as well as the details of the companies with which the consultancy
has its tie ups. I have also mentioned the information regarding different departments
of the consultancy.

I have given the detailed information about the job role performed by me during my
internship, the challenges faced by me during that period of time. This black book
consist of ample amount of knowledge and information which I gained and learned
from the company. All the topics mentioned are in the easiest form in accordance to
guidance of teachers and Mumbai University.

With this book my effort would be to make students well versed with the role of Hr
recruiter in today’s market scenario.
CHAPTER 2 – INTRODUCTION ON THE COMPANY.
 INTRODUCTION OF THE COMPANY.

Incorporated in the year 2008, Corporate Ladder Consultants Private Limited

(CLCPL), is one of the fastest growing Recruitment solutions and Human Resource
services provider company for Human Resources (HR) Hiring, Development &
Management, in India with a national presence through a network of strategic
alliances & Professional Associates engaged on various assignments outsourced to us
by our esteemed clients for enriching their human capital requirements. They
specialize in Talent sourcing, Recruitment solutions and Human Resource services,
Placements, Contractual hiring & deputation of Technical & Commercial Manpower
for Domestic and International markets. The recruitment strategies at Corporate
Ladder are designed to help our clients meet the staffing and manpower demands of
each individual project. Their holistic, dedicated and simple approach towards the
recruitment process delivers the right person also for your organizational values. The
process is carried out in a very time efficient way and with minimum disturbance to
your business. They strongly believe in connecting candidates to their careers. Their
recruitment experts & employees invest time to understand the culture of each and
every client and the personality of the candidates. Their selection is based much more
than just job specifications and CVs. Combining our expertise with the latest
recruitment software allows them to efficiently recruit the right people into the right
Career to deliver an upward success ratio.
 SERVICES PROVIDED BY CORPORATE CONSULTANCE.

CLC specialize in providing Hr Solution and Recruitment Service to the clients &
recruitment opportunities for the candidates. The long list of their Hr Solution and
Recruitment Service is designed to serve various industry sectors. Their business is to
connect our clients with top-quality candidates. They provide Hr Solution and
Recruitment Service in a wide number of areas like engineering, health, accounting &
finance, marketing, HR, property, construction and much more. The expert recruiters
at Corporate Ladder possess extensive knowledge across local and central
government, local and national agencies. Their large database of candidates has
positioned them as one of the best Hr Solution and Recruitment Service providers in
the country & abroad.

DIFFERENT SERVICES PROVIDED BY CLC ARE AS FOLLOWS:

1. PERMENANT RECRUITMENT.

The Permanent Recruitment model is designed to provide the clients the option for
quick hiring of their workforce to keep their business running successfully. Their
Permanent Recruitment Resource Managers understand the task in hand keeping a
good note of the business ethics, work culture and work flow.

Permanent Recruitment Team only selects the best candidates for ones businesses to
join one on a long term basis. Each and every selected candidate goes through a strict
screening and skill evaluation process before joining the clients.

2. BULK HIRING SERVICES.

Corporate Ladder’s Bulk Hiring Team / recruitment experts work closely in tandem
with the Hiring Manager in order to accurately gauge the hiring needs, perform Career
profiling, devise strategies and selection procedures to maximize the number of
successful prospects. They have a dedicated team of recruitment experts to handle
your Bulk Hiring needs at all times. Bulk Hiring is one of the most profitable services
for the clients. Their recruitment experts ensure that the bulk requirements are taken
care in the most transparent and cost-effective way.
3. EXECUTIVE SEARCH SERVICES.

CLC Executive Search Services division caters to a large number of employment

sectors like Engineering & Manufacturing, BPO/KPO & ITES, Ecommerce,
Information Technology, Banking and Financial Services, Construction & Real
Estate, FMCG, Healthcare & Life Sciences, Hospitality, Logistics & SCM, Oil &
Gas. Their Executive Search Consultants possesses vast knowledge and market
understanding to provide an optimized search and select service. At times, traditional
search fails to provide one with the premier candidates for the vacancy. Corporate
ladder’s Executive Search Services team of Executive Search Consultants has the
experience to deliver the best solutions to solve the problems faced by the clients.
Their team of Executive Search Consultants has the headhunting expertise and
enthusiasm to deliver on every assignment they work on.

4. OVERSEAS RECRUITMENT.

Overseas Recruitment is about dealing with the right candidates for the right
opportunities across multiple cities and countries. Corporate Ladder’s overseas
recruitment consultants go the mile to provide you the staff you need. No matter
which part of the world, CL’S overseas recruitment consultants have the experience
and the quality to provide one with the right person as per ones requirements.

5. DEPUTATION SERVICES.

Since the last few years, Deputation Services has evolved to be one of the most
demanding Manpower services. Being one of the leading recruitment Services
Provider firm in Mumbai, at Corporate Ladder provide Deputation services designed
to take care of the work profile on temporary contract hiring basis for
short/limited/defined period of time. Their expertise, as a leading recruitment Services
firm has also enabled us to specialize in arranging industry professionals on
deputation. Further, with growing benefits of Deputation services / outsourcing, more
and more companies with focus on their core business activities are outsourcing HR
support services that make them save time and cost.
 Corporate Ladder Deputation Services offer the following benefits to their clients and
candidates:

 Strong client referrals

 Large Pan India presence
 Cost saving approach with quality manpower
 Flexible hiring focused on core competencies
 Government Statutory Compliance.

CL’S Deputation Services Team provides complete manpower support for project
management, planning, procurement, inspection, testing and commissioning.

6. CONTRACT STAFFING.

Along with achieving excellence in providing HR solutions, Corporate Ladder has

also recently emerged as a pioneer in the Contract Staffing / Staff Augmentation
process. With more than 7 years of experience in providing Contract Staffing / Staff
Augmentation services to the top companies in the country and abroad, Corporate
Ladder has bridged the demand-supply gap via a client-centric service focused on
providing the best staff to our clientele. From a single staff resource to a big team,
their Contract Staffing / Staff Augmentation is designed to find one with the right
talent at a minimal cost within a short span of time. Their practices result in the
achievement of the consistently high rate of candidate retention and quality delivery
well above the industry standards. Their Contract Staffing / Staff Augmentation
model provides the clients with the levy to switch from temporary to permanent
hiring. It is one of the best options to maintain proper staff levels and retain the
premier talent available in the market today. The process is also on the low cost side
along with providing utmost satisfaction to the employers.

7. RPO (Recruitment Process Outsourcing.)

RPO (Recruitment Process Outsourcing) is a process devised for the employers to

save time and cost on recruitment to increase productivity. If you are looking
someone who can handle all your recruitment activities along with providing your
recruitment support & RPO services, look no further. Corporate Ladder's RPO
(Recruitment Process Outsourcing) services have been helping a large number of
companies in the country and abroad in order to create a sustainable competitive
advantage over the competitors with premier recruitments. Banking on the vision to
provide people with utmost quality employment opportunities and talent management
solutions, our RPO (Recruitment Process Outsourcing) service is designed to increase
efficiency and manage the business ends of the companies. Their RPO (Recruitment
Process Outsourcing) services include a number of solutions that effectively meet
your corporate and hiring goals. Along with leveraging technology and reducing
overall operational costs, our RPO services are also focused on creating a clear and
transparent structure that promotes collective responsibility.

Here's a glance at some of the benefits that CL’S RPO services provide.

Better Accountability.
Corporate Ladder has a simple and clear structure and strategy in place that allows
and encourages individual and teamwork at all levels. As one of the industry front
runners in terms of RPO services, we take ownership & responsibility of a situation
and take the appropriate actions to ensure an affirmative and time-effective resolution.

Optimum Value Delivered.

At all times, CL’S RPO Services team is ready to deliver topmost quality and easy on
the pocket & quick on the clock affordable services designed to surpass expectations.
As one of the best RPO services providing companies in India, they possess the
ability to recognize our clients' best idea of success by delivering RPO service at an
incomparable price.

Passion for Innovation.

The team at Corporate Ladder strives hard to deliver original, creative and thought-
provoking solutions. The expert minds of their recruiters are also looking to try new
ideas and differentiate themselves from their competitors through their imaginative
and tailored services.
Knowledge.

Corporate Ladder understand the constantly changing demands and influences within
their industry and the recruitment variations. Thus, they continually keep reviewing
the resources, experience and expertise within their business limits to deliver an
integrated and customer-centric service.

No Compromise on Quality

Corporate Ladder ensures adherence and compliance of the company’s quality

policies laid down by the Management. They allocate at least one team member (team
leader) who is well versed and trained in RPO business processes and has undergone a
complete project in tandem with these processes. Project documents and profiles sent
are peer-reviewed and/or reviewed/approved by project manager before delivery to
ensure desired quality.

8. PAYROLL MANAGEMENT SERVICES.

Payroll Management services at Corporate Ladder offer one a complete and an

integrated solution. They provide Payroll services for everything from Statutory
Registrations, Renewals, Statutory Compliances, Maintenance of Statutory records &
Registers, preparation and due filing of records & allied Labour Law management
services to the Private/ Public Ltd, Institutional undertakings and other shops &
commercial establishments, factories to their entire satisfaction. Their Payroll
Management services model is a very simple and convenient way for the clients to
pay salaries to their employees and file tax return on time. One wise quote suggested
that keeping the employees happy means that half the work is done.
SERVICES IN RECRUITMENT.

TEMPORARY
STAFFING

CONTRACT PERMENANT
STAFFING STAFFING

SERVICES

1. PERMENANT STAFFING

Permanent staffing assignments are those when you look to hire people on your
payroll on a permanent basis. The scope of work for a permanent staffing assignment
would include sourcing and initial screening of candidates as well as coordinating of
interviews with the client. The most important part of the assignment is getting a good
understanding of the job description, the kind of person the client is looking for and
the culture of the client to ensure that we recommend only those people with the
correct fit. Each client assignment is led by an experienced recruitment consultant
who has extensive recruiting expertise.

2. CONTRACT STAFFING.

Contract staffing takes place when a person is on our payroll but works out of your
office i.e. there is a co-employment relationship between the client, employee and
CLCPL. The Contract employees are individually chosen by the client i.e. can be
recruited afresh or transitioned from the client's payroll. All contracts are for a fixed
duration (generally 3 months to a year) and can be renewed multiple times.

3. TEMPORARY STAFFING.
CL provide front office and support staff for short time periods in order to enable you
to cope with extra workloads, temporary replacements for people on leave, peak
workloads in administration, accounting, customer service and production, a short
term technology project year etc.

STRUCTURE OF ORGANIZATION.
SCOPE OF CLCPL.

CLCPL Is an external businesses who offer employers with various recruitment

services. Corporate Ladder consultant brings in high level of expertise in the area of
hiring the right talent for any vacancy. CLCPL is a skilled consultancy which can
quickly get the perfect candidate for any organization by using their huge database of
capable candidates. CLCPL acts as a bridge between an employer and candidate.

SWOT ANALYSIS.

STRENGTH:

 Accurate and complete job information

 Tie ups with most of the reputed company’s in the market.

 Good visibility into hiring needs.

 Ability to measure big recruitment matrix.

 Working with India’s no 1 job portals.

 Positive working environment.

WEAKNESSES:

 High attrition rates.

 Lack of motivation.

 Lack of training programmes.

 Lack of updated information.

OPPURTUNITIES:
  Increased hiring opportunities due to increasing unemployment.

 Growing reputation will help in expanding its business worldwide.

 Opportunity to work with reputed companies in the market.

 Improvement of productivity from current employees.

THREATS:

 Increasing number of recruitment agencies.

CHAPTER 3: STATEMENT AND OBJECTIVE.
VISION

“They have an uncompromised commitment to become the Partner of Choice for both
their candidates and clients”

MISION

“To identify and source the best qualified talent at the right time at the right place
while maintaining high Standards, Time &Budget.”
 STRATEGIES OF COPRPORATE LADDER CONSULTANCE.

The recruitment strategies at Corporate Ladder are designed to help their clients meet
the staffing and manpower demands of each individual project. Their holistic,
dedicated and simple approach towards the recruitment process delivers the right
person also for your organizational values. The process is carried out in a very time
efficient way and with minimum disturbance to your business. They strongly believe
in connecting candidates to their careers. Their recruitment experts & employees
invest time to understand the culture of each and every client and the personality of
the candidates. Their selection is based much more than just job specifications and
CVs. Combining our expertise with the latest recruitment software allows them to
efficiently recruit the right people into the right Career to deliver an upward success
ratio.
 EXPERTISE OF CLCPL.
Living in an age of digital developments and technology, one should understand the
flow of the service industry. The market keeps changing every day. Amidst all this
progress, Corporate Ladder’s Human Resource solutions Team provide you the best
HR services across a wide range of sectors and industries. They provide a single
platform for Candidates by providing them with our reliable services, which suits
their requirements.

Understanding the latest trends in different industries, their leading Human Resource
solutions Team offers the most experienced and qualified staff, which is capable of
lending significant contribution in the company’s progress. They always place special
emphasis on the services that are designed to fulfil the needs of their esteemed clients.

In order to satiate these corporate workforce needs, they have provided the most
proficient workforce for all IT & BPO, KPO Engineering, Infrastructure, Retail,
ecommerce and other Companies in India and abroad. Since their inception in 2008,
they are one of the leading Human Resource solutions provider and they have been
able to successfully place a large number of aspirants in the top companies in India
and abroad. This speaks volume about their successful track records.

Their success rides on a 3 motto chart plan.

 Their Size is their Strength.

 Their Success is their People.
 They Deliver the Best to the Clients.
 OBJECTIVE OF CLCPL.

The main goals of CLCPL for any firm are as follows:

1. To attract top talent in terms of knowledge, skills, attitude, personality and

communication

2. Gaining competitive advantage in the market by hiring and retaining bright and
efficient individuals.

3. Company growth.

- Recruitment process in CLCPL allows a company to acquire skills, talent, and

knowledge and experience which the company was lacking in the past.

4. To forecast the manpower requirement of the organization.

5. To enable the firm to advertise itself and attract talented individuals.

6. To review the list of objectives of the organization and try to achieve them by
promoting the firm in the minds of people.

RECRUITMENT PHILOSOPHY OF THE CLCPL.

The management of the Consultancy believes that recruitment is not just getting the
vacancies filled by providing the suitable candidate for the job. The real struggle of
the recruiter begins after that where he has to handle issues like false commitments,
increasing attrition rate, increasing market opportunities and interpersonal grievances
between the superiors and peers. To overcome with these problems, HR Remedy has
designed its own unique Recruitment philosophy. According to this, the consultancy
considers all the parameters while selecting an employee for an employer. The
philosophy is such that it takes care of the future potential problems along with the
current requirements. There is a 3600 degree approach while selling an employee to
an employer as well as an employer to an employee.
 PROCESS OF RECRUIMENT IN CLCPL

Manpower planning
iiioiiiiiiLA;planning
Manpower requisition form

Job description

Finding sources of recruitment

Selecting the best source

Searching for prospective

candidates

Screening the CVs

Preliminary interview

Face to face interview

Final interview

Select Reject

Salary discussion

Offer letter
Selection process
Medical tests

Placement

Orientation and
induction

Induction
The recruitment at CLCPL undergoes through the following steps:

1. Manpower planning
Manpower means the workers or employees (human labour) required for
the organization. Manpower planning is to decide in detail the number of
people required for the functioning of the organization, the tasks they
need to perform, their designation in the firm, and so on. In short, it gives
the requirement of human resource to be hired.
For manpower planning, first the additional and replacement requirement
is finalized. Then the approval for how many candidates can be recruited
is given by the top authorities and the total vacancies are identified. After
this, action is taken as to which vacancies to be filled in which quarter of
the financial year. This planning is done at the beginning of the year by
all the organizations.
2. Manpower requisition form (MRF)
This form includes in detail description regarding the vacancy like the
designation, expectations from the candidate, skills to be possessed, job
description, educational details, questions to be asked while screening
candidates and so on. It is always prepared by a technical person at a
higher position in the firm. If the manpower recruitment of the firm has
to be outsourced, the firm has to provide the MRF to the consultancy or
other concerned party for the purpose of finding the candidates.
3. Job description
Job description is always prepared from the candidates’ point of view. The
basic elements included in it are designation, location of the job, skills
required, salary offered, experience required (if any), educational
qualification, etc.
4. Find out sources of recruitment and choose the best source
The recruitment sources have a general and broad classification as
internal and external. Depending on the requirement of the job, the
recruiter and the management decides as to which source to opt for. The
internal sources of recruitment include promotion, transfer, employee
referrals, job enlargement, job rotation, re-employment of retired persons
and giving employment to deceased family member. The external
sources include job portals, labour contractors, job fairs, newspaper and
other print advertisements and so on.

5. Searching the prospective candidates

The recruiter finds the probable candidates through any of the internal or
external sources. Corporate Ladder Consultancy Private Limited uses job
portals and employee and candidate referrals on a large scale for internal
as well as external recruitment. Job posting, mass mailing and bulk SMS
are also used on a medium scale and social networking sites are used on
a small scale.
6. Screening the CVs and shortlisting the best suitable candidates
matching the job description After finding the prospective candidates,
their resumes are screened and candidates are shortlisted for the
interview. Sometimes, telephonic interactions are also conducted for
shortlisting purpose.
7. Preliminary interview (Most of the times telephonic)
This is to find the basic criteria of the candidates. The recruiter judges
the communication skills, confidence and on the spot answering ability
of the candidate. Telephonic interviews may sometimes be unproductive
as fake persons can answer the call and create confusion which leads to
misjudging.
8. Face to face interview
The candidate appears before the recruiter for the first time in this stage.
The interviewer judges the interviewee on the basis of confidence,
communication skills, aptitude, logical and analytical skills, technical
knowledge, consistency, experience, domain knowledge, innovative
ability and resume presentation. If the candidate clears the first round of
interview, he/she is selected for the final interview.
9. Final interview
In this interview, the top authorities take participation in the recruitment
process. The domain knowledge, willingness towards the job, and
experience of the candidate is focused in this stage.
(These steps are carried out only after the candidate gets selected, thus it
can be said that they are a part of selection process)
10. Salary discussion
If the candidate is selected in the final interview, he/she is called for
salary discussion. If the salary offered and salary expected matches, the
candidate accepts the job. If it does not match, both negotiate with each
other and come to a decision.

11. Offer letter

Once the candidate agrees with the salary offered, a legal offer letter
signed by the top authorities of the company is drawn. It is then given to
the candidate. After this point of receiving the letter, the candidate
legally becomes the employee of the organization and joins the job.
12. Medical tests
Some companies have statutory compliances of conducting medical tests
for candidates joining them. Medical tests are conducted most probably
for government sector firms, companies like BHEL, ONGC, private
sector firms, etc.
13. Orientation and induction
This is the final step of the process when the candidate joins the firm as
an employee. It is conducted to make the person familiar with the culture,
working and employees of the organization. It gives the person a brief
idea of the company and the tasks he/she has to carry out on the job.