Shyamsunder Singh

Email: Shyamsunder.singh1988@gmail.com Cell: +91 9619326561

Experience Summary

 8+ Years of experience in SAP Areas of Solution Manager

 Proficient in SAP Solution Manager areas of Project Management, Solution documentation,
BPCA, BPM, DVM, IT Service Management, Charms, Job Scheduling management, Technical
Operations, Root Cause Analysis, Test Management
 SAP ABAP areas of Dialog programming, BAPIs, BDC, Smartforms, ALV, BADIs, User exits Web
services, Data Dictionary
 Enhancing CRM_UI for implementing various functionality in Solution Manager
 Demonstrated consistently strong work ethic and very capable of delivering timely results.
Possess strong analytical, creative thinking and problem solving skills.
 Proficient in Software Quality and practices for the standards like ITSM
 Expertise in using tools like Solution Manager, MPP, SharePoint, Microsoft Visio, etc.
 Fluent English, excellent verbal and communication skills and a good team member

Skills

 SAP SOLUTION MANAGER  ABAP/4

o Project Management o ABAP Objects in SAP R/3.
o Template Management o Reports Design and Development
o Solution Documentation (Interactive & with ALV grid), Module Pool
o Test Management o Creation and maintenance of ABAP Data
o BPCA Dictionary.
o Business Process Monitoring o Implemented BAPIs , Smartforms ,BADIs
o Job scheduling Management o Function Modules
o IT Service Management o Enhancement & Modification (User Exit,
o Change Request Management Business Add-Ins).
o Technical Monitoring o Interfacing SAP with non-SAP systems
o Root Cause Analysis using Webservices
 Technical Competency  SAP BASIS
o SAP ABAP/4 Knowledge o Installation of Solution manager using
o SAP ARIS Business Modeling tool SWPM
o Worked on platforms including Windows 7, o SPS upgrade using SUM,JSPM,SPM
Windows XP, and Windows 2000 HP-UX o Installation and configuration of Diagnostic
and Linux. Agent, Wily Introscope
o Working knowledge of C and C++ o STMS configuration for Charms
o SAP Solution Manager o System connection of SAP systems to
o Designing process in Microsoft Visio solution manager
o CRM_UI Enhancement o SLD,LMDB setup
o ST/PI and ST-A/PI Plug in update
o Creating Roles and authorization

Technologies & Tools

 SAP Solution Manager

 SAP ABAP
 SAP CRM_UI
 Share point, HP QC

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 Shyamsunder Singh
Email: Shyamsunder.singh1988@gmail.com Cell: +91 9619326561

 Microsoft Outlook, MS Office, MS Project 2010, Visio 2010

Educational Qualifications

Qualification Year of Passing University Class

B. Tech 2010 Mumbai University First Class

Diploma 2007 MSBTE First Class

SSC 2004 SSC First Class

Working Experience

1. L&T Infotech Ltd as a ‘Software Engineer’ from Apr 2011 to August 2013
2. Fujitsu Consulting India ‘SAP Technical Consultant’ Sep 2013 to Sep 2014
3. Tata Consultancy Services as ‘System Engineer’ Sep 2014 till Jan 2016
4. SAP Labs India Pvt Limited Feb 2016 till date

Projects Executed

1. Project Name : Reliance Solution Manager 7.2

Role : Solution Manager Consultant
Duration : January 2017 to March 2017
Team Size : 4
Client : Jio, Mumbai
Technology & Tools : Solution Manager 7.2 SP3
Responsibilities :

o Installation of solution manager 7.2 on Hana

o Solution manager basic setup
o Creation of solution
o Landscape management setup
o ChaRM Activation
o Incident Management and Change Management Configuration
o Business process requirement configuration
o System Monitoring Setup

2. Project Name : Jio Solution Manager Support

Role : Solution Manager Consultant
Duration : September 2016 till date
Team Size : 10
Client : Jio, Mumbai
Technology & Tools : Solution Manager 7.1 SP14

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 Shyamsunder Singh
Email: Shyamsunder.singh1988@gmail.com Cell: +91 9619326561

Responsibilities :

o Daily Support activity

o Performance improvement
o Capability improvement
o New functionality implementation

3. Project Name : Jio Analytics

Role : Solution Manager Consultant
Duration : June 2016 till December 2016
Team Size : 2
Client : Jio, Mumbai
Technology & Tools : Solution Manager 7.1 SP14
Responsibilities :

o Installation of solution manager 7.1

o Solution manager Setup
o Landscape Management
o Installation diagnostic agent
o Setup System monitoring
o Template customization
o New data collector design
o Root Cause Analysis setup
o Configuration validation setup

4. Project Name : STAR OCC

Role : Solution Manager Consultant
Duration : Feb 2016 till Aug 2016
Team Size : 2
Client : Reliance, Mumbai
Technology & Tools : Solution Manager 7.1 SP14
Responsibilities :

o Installation of solution manager 7.1

o Solution manager Setup
o Landscape Management
o Installation diagnostic agent
o Setup System monitoring
o Template customization
o New data collector design

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 Shyamsunder Singh
Email: Shyamsunder.singh1988@gmail.com Cell: +91 9619326561

o Root Cause Analysis setup

o Configuration validation setup

5. Project Name : Panalpina Offshore Support

Role : Solution Manager Consultant
Duration : Nov 2014 till Jan 2016
Team Size : 3
Client : Panalpina, Switzerland
Technology & Tools : Solution Manager 7.1 SP12
Responsibilities :

o Handling of SAP Solution Manager Landscape

o Error Solving and bug fixing in Solution Manager functionality of Incident
Management, Change Management and Problem Management
o Release Management Through Solution Manager
o Enhancement of CRM_UI of SAP Solution Manager for custom development of various
functionalities
o Implementation of Business Process Monitoring for Monitoring Key Business Process in
ERP FI Module and PI Interfaces both Inbound and Outbound

6. Project Name : Reliance STAR Project

Role : Solution Manager Consultant
Duration : Apr 2014 till Sep 2014
Team Size : 70+
Client : Reliance Industries Limited, Mumbai
Technology & Tools : Solution Manager 7.1 SP11
Responsibilities :

o SAP Solution Manager Support activity for Reliance

o Handling of issues related to SAP Solution Manager in daily Process
o Implementing SLA Management Functionality
o Implementing Knowledge Management and creation of knowledge base
o Implementing Problem Management

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 Shyamsunder Singh
Email: Shyamsunder.singh1988@gmail.com Cell: +91 9619326561

7. Project Name : ROBI Capability Enhancement Project

Role : Solution Manager Consultant
Duration : Sep 2013 till Apr 2014
Team Size : 14
Client : ROBI AXIATA Limited, Bangladesh
Technology & Tools : Solution Manager 7.1 SP7
Responsibilities :
o Conducting Project Team Training for use of Solution Manager
o Installation of Solution manager 7.1 using SWPM and patching up using SUM for ABAP
and Java Stack
o Running Solman_Setup to setup solution Manager and implementing Central Note For
Solution Manager
o Connecting all SAP systems in ROBI Landscape to solman SLD and setting up LMDB
o Installation of Diagnostic agents on solman system and all SAP system in ROBI
Landscape and connection of diagnostic agent to solman system
o Upgrade of SAP Host Agent for all SAP systems
o Installation and configuration of wily Introscope for RCA
o ST-PI and ST-A/PI plug in upgrade/Installation for ABAP Stack Systems
o Setup Maintenance Optimizer for Maintenance Management
o Technical Monitoring setup for all SAP system in ROBI Landscape
o Setup Early Watch Alert for SAP Systems in ROBI Landscape
o RCA setup for all SAP system in ROBI Landscape
o Design of process flow and business blueprint document for ITSM and Charms Area
o Configure ITSM for Incident, Problem and Knowledge management
o Change Request management configuration
o Business Process monitoring setup for ROBI ERP System
o Data Volume Management Setup for ROBI ERP System
o Development of Smartform for Email Triggering
o Enhancement for some specific functionality in SAP solution manager
o Creation of Projects & Business Process Repository in SAP Solution Manager
o Creation of Test Script document for conducting End to End Testing
o Preparation of User manuals and conducting End User Training for use of Solution
Manager

8. Project Name : EQUATE Solution Manager 7.1 Implementation & Support

Role : Solution Manager Techno-functional Consultant
Duration : Jul 2012 to May 2013
Team Size : 4

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 Shyamsunder Singh
Email: Shyamsunder.singh1988@gmail.com Cell: +91 9619326561

Client : EQUATE Petrochemical Company, Kuwait

Technology & Tools : Solution Manager 7.1, SharePoint, MS Office
Responsibilities :
o Documentation of the processes as per Solution Manager ALM phases
o Implementation of Reverse Business Process documentation
o Creation of Training manuals & conducting the training for use of Solution Manager
o Creation of Global Template Project with client core team
o Finalization of project templates and making it available in project documentation
Standards
o Defining the Business Process Scope Template for each processes
o Finalizing the project standards like phases and status & configuration
o Support & guide to the core team for creation of Project Structure
o Creation & maintenance of Documentation against the project Business Processes
o All configuration, development such as enterprise service, data conversion program,
Interfaces, reports, enhancements are build and documented in Solution manager
o Generation of Blueprint, Configuration and Test report through Solution Manager
o Configured IT service management areas for incident management, Problem
Management and change request management
o Configured Job Schedule management
o Setup BPCA & Business process monitoring
o Configure Quality Gate Management
o Activation of Roadmaps & acceletors
o Created Roles and designing authorization for IT users
o Design STMS for charms
o Developed BADI & Smartforms for customized requirements
o Setup standard BW report in solution manager
o Configure the SLA Management as per the customer requirement

9. Project Name : UBIS BPR (SAP-ARIS)

Role : SAP Solman Consultant
Duration : Jan 2012 to Jun 2012
Team Size : 8
Client : OGITS, Sharjah
Technology & Tools : SAP ECC 6.0, Solution Manager 7.1, ARIS Business Designer
Responsibilities :
o Implemented SolDoc Assistant to organize technical Landscape & Business process
Documents
o Solution Implementation & Documentation for Landscape Administration

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 Shyamsunder Singh
Email: Shyamsunder.singh1988@gmail.com Cell: +91 9619326561

o Created global template project in SAP solution manager as per the ASAP
methodology
o Build process repository in SAP solution manager as per the blueprint requirement
o Designed the Business processes in ARIS structure
o Activated the integration between Solution Manager and ARIS structure
o Project Setup for Implementation Project & Maintenance
o Maintenance & updating of processes through ARIS & Solution Manager

10.Project Name : L&T WIMS Statics Details

Role : SAP ABAP Consultant
Duration : Jul 2011 to Dec 2011
Team Size : 4
Client : L&T Infotech
Technology & Tools : SAP R/3, ABAP, Solution Manager
Responsibilities :
o Developed Report program to fetch WIMS data from DARPAN system
o Developed smartform and send it in pdf format for all the group owners

Personal Information

Full Name : Shyamsunder Singh

Mobile No : +91 9619326561

Email ID : Shyamsunder.singh1988@gmail.com
PAN No : CAGPS7198B

Passport No : K4567941
DOB : 31st Jul 1988

Languages Known : English, Hindi, Marathi

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 Shyamsunder Singh
Email: Shyamsunder.singh1988@gmail.com Cell: +91 9619326561

Marital Status : Unmarried

Current City : Mumbai

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