Troubleshooting HUAWEI UPS

Case Symptom Possible Cause Measure

The rectifier is The rectifier is not 380 V AC/400 V AC/415 Check whether the
not normal. working, and the bus V AC/420 V AC voltage input voltage exceeds
voltage is not system: The input voltage exceeds the threshold. If yes,
boosted. the upper threshold 485 V or is contact the electric
less than the lower threshold power company.
138 V.
480 V AC voltage system: The
input voltage exceeds the upper
threshold 528 V or is less than the
lower threshold 192 V.
PFC soft-startup fails. Replace the power
module.
The power module is faulty. Replace the power
module.
The inverter is The buzzer is The UPS is overloaded or short- Reduce load or rectify
normal. activated, the Fault circuited. short circuits.
indicator is on, the Inverter over temperature Install more air
inverter is faulty, and occurs. conditioners or
the UPS transfers to ventilation devices to
bypass mode. ensure normal
temperatures inside
the equipment room.
The power module is faulty. Replace the power
module.
The Charger an The buzzer is The charger fails. Replace the power
alarm. activated, the Fault module.
indicator is on, and The charger experiences Replace the power
the charging function overcurrent. module.
fails. The charger experiences Check whether the
undervoltage. configured number of
batteries is correct. If
the value is correct
but the alarm persists,
replace the power
module.
The UPS works When the mains is Set the UPS working mode to Set the working mode
in mode and normal, the UPS ECO mode. correctly.
does not works in bypass The bypass transfer times reach Clear the bypass
transfer to mode and does not the upper threshold. transfer times on the
inverter mode. transfer to inverter LCD.
mode.
The bypass The buzzer is The bypass thyristor is damaged. Replace the bypass
is not normal activated, and the module.
Fault indicator is on. The bypass module experiences Reduce the load, or
overtemperature. improve ventilation.
 Troubleshooting HUAWEI UPS

Alarm Alarm Name Severity Cause Solution

ID
0001-1 Mains voltage Minor Cable 1. Check whether cables to mains are
abnormal connections are disconnected, loose, or incorrectly
incorrect. The connected.
mains is not 2. If cable connections are correct,
normal. The measure the input voltage with a
power module is multimeter.
faulty. 380 V AC/400 V AC/415 V AC/420 V AC
voltage system: If the input voltage
exceeds 485 V, the mains input is not
normal; if the input voltage is less than
471V, the sampling circuit of the power
module is not normal. Replace the faulty
module.
480 V AC voltage system: If the input
voltage exceeds528 V, the mains input is
not normal; if the input voltage
is less than 514 V, the sampling circuit of
the power module is not normal.Replace
the faulty module.
0001-2 Cable 1. Check whether cables to mains are
connections are disconnected, loose, or incorrectly
incorrect. The connected.
mains is not 2. If cable connections are correct,
normal. The measure the input voltage with a
mains input fuse multimeter.
for the 380 V AC/400 V AC/415 V AC/420 V AC
Power module is voltage system: If the input voltage
blown. is less than 138 V, the mains
voltage is not normal; if the
input voltage exceeds 152 V,
the power module sampling
circuit or fuse may not be working
properly. Replace
the faulty module.
480 V AC voltage system: If the input
voltage is less than
192 V, the mains voltage is not normal; if
the input
voltage exceeds 206 V, the power module
sampling
circuit or fuse may not be
working properly. Replace the faulty
module.
0001-3 The mains is Check the mains.
not normal.
 Troubleshooting HUAWEI UPS

Alarm Alarm Name Severity Cause Solution

ID
0004-1 Mains ph. Minor Cable Verify the cable connections
Reversed connections
are incorrect.
0006-1 Mains Minor The mains is not 380 V AC/400 V AC/415 V
U/V normal. The AC/420 V AC voltage system:
power Check whether the input voltage
module sampling ranges from 138 V (excluding
circuit is not 138 V) to 304 V. If no, the
normal. mains monitoring circuit for the
power module is faulty. Replace
the faulty module.
480 V AC voltage system:
Check whether the input voltage
ranges from 192 V (excluding
192 V) to 384 V. If no, the mains
monitoring circuit for the power module is
faulty. Replace the faulty module.
0010-1 Abnormal Minor The bypass 1. Check the bypass input voltage or cable
bypass voltage connections with a multimeter.
voltage range is not 2. Check the voltage system and bypass
correctly set. The voltage thresholds configured on the LCD.
bypass input
voltage is not
normal.
0010-2 The bypass 1. Check the bypass input voltage or cable
frequency range connections with a multimeter.
is 2. Check the bypass input frequency.
Not correctly Check the rated frequency and frequency
set. The bypass range configured on the LCD.
input frequency
is not normal.
0011-1 Bypass Minor The phase Check whether the cable phase sequence
phase sequence of the is correct using a multimeter. If no
reversed three-phase multimeter is available, exchange the
bypass input is positions of any two cables.
reversed.

0020-1 Battery Critical Batteries are 1. Check whether battery polarities are
connected not properly correctly installed by using a multimeter. If
reversely installed no, correct the installation.
2. Check whether the battery input
voltage of the UPS is normal. If yes, the
battery sampling circuit of the power
module is faulty. Replace the power
module.
 Troubleshooting HUAWEI UPS

Alarm Alarm Name Severity Cause Solution

ID
0021-1 Battery Critical The battery If the BCB box is configured, check
EOD voltage whether the BCB box trips. If it trips, close
reaches the EOD the BCB box switch.
voltage threshold
due to
continuous
discharge.
0022-1 No battery Minor There is no 1. Check that battery cables are
battery correctly connected.
string. The 2. Check that the battery terminal
battery string is voltage is normal.
not properly 3. Check that the battery fuse in the
installed. power module is intact.

The power
module
Battery fuse is
blown.
0025-1 Battery Minor The configured 1. Check whether battery
overvoltage number of parameters are correctly set.
batteries is less 2. If they are correctly set, certain
than the actual batteries may be faulty.
number. 3. Check whether the battery
neutral wire is correctly
The battery connected.
neutral
wire is not
installed
properly.
0026-1 Low battery Minor Battery discharge 1.If the low battery voltage alarm is
voltage results in low generated in battery mode, check whether
battery voltage. the mains voltage recovers. If yes, charge
batteries immediately.
The battery 2. Check whether the battery neutral wire
neutral wire is is correctly connected.
not installed 3. If this alarm is generated in normal
properly. mode, check whether the battery switch is
ON. If yes, the charger may be faulty.
The charger is Replace the related power module.
faulty.
0530-1 Battery Critical The battery 1. Check whether the positive and
ground fault string is not negative terminals of the battery string
properly are grounded or have sufficient resistance
grounded. to the ground.
 Troubleshooting HUAWEI UPS

The battery 2. Check whether the battery grounding

ground failure detector is faulty by replacing it
monitoring cable with a new one.
is faulty. 3. If no battery grounding failure detector
is available, check on the dry contact
The dry contact board whether the battery grounding
board is faulty. failure detector is enabled. If yes, disable
it and check whether the alarm is cleared.
If the alarm persists, the dry contact board
may be faulty. Replace the board.
0032-1 Battery Critical The battery 1. Check the battery voltage.
overvoltage voltage is greater 2. Check that the configured number of
protection than the upper batteries matches the actual number.
threshold. 3. Check that the actual number of batteries
meets requirements.
The configured
number of
batteries is less
than the actual
number.

The actual
number of
batteries does
not meet
requirements.
0036-2 Battery Warning The time for Maintain the batteries.
maintenance maintenance
reminder arrives.
0037-1 Battery U/V Critical The UPS has 1. Check whether the battery voltage is
worked in normal.
battery mode for 2. Check whether the output is
an extended overloaded.
amount of time. 3. Check whether any battery is damaged.
If yes, replace the battery.
The charger is 4. Check whether any battery charger
faulty. generates an alarm. If yes, replace the
faulty module.
0040-7 Rectifier Critical The fan for the 1. Check that the air channel for the
abnormal power module is module is free from blockage.
Not functioning 2. Check whether the fans are functioning
properly. properly. Replace the power module if the
fans are faulty.
The air channel
for the power
module is
obstructed
 Troubleshooting HUAWEI UPS

Alarm Alarm Name Severity Cause Solution

ID
0043-1 Fan abnormal Critical The fan for the Replace the faulty power module.
power module is
abnormal.

The fan
monitoring cable
for the power
module is not
working
properly.
0043-2 The fan is Check the fan or replace the bypass
faulty. module.
0043-3 Fan abnormal Critical The fan is faulty 1. Replace the fan.
0043-4 2. Check the fan monitoring cable.
The fan
monitoring cable
is faulty
0047-1 Not ready Critical The ready Switch Close the ready switch.
is OFF
0060-4 Inverter Critical A load short- 1. Check load cable distributions.
abnormal circuit occurs. 2. If load cable distributions are normal,
replace the power module.
A short circuit
occurs inside the
Module. (This
fault
Seldom occurs.)
0061-2 Inverter Minor The I2C bus is not 1. Rectify the fault and check whether the
alarm normal. alarm is cleared.
2. If the alarm is generated again, replace
The E2PROM is the power module.
faulty.
0061-7 Inverter Minor The bypass If not all modules generate the
alarm waveform is not alarm, start the UPS, transfer it
normal. to normal mode, and replace the
faulty module.
If all modules generate the alarm, open
the bypass input circuit breaker. After the
inverter relay is closed, close the bypass
input circuit breaker
10 seconds later.
 Troubleshooting HUAWEI UPS

Alarm Alarm Name Severity Cause Solution

ID
0564-1 Overload Critical The load 1. Check that there is no overload.
timeout Is excessive. 2. Check that the module power is
not derated due to a fan fault.
Derating reduces 3. If the alarm persists, replace the
the rated system power module.
power.

The module is
damaged.
0565-1 Load impact Minor A large-power 1. Check the load.
transfer-to- RCD 2. If the load is normal, replace the power
bypass load is instantly module.
connected, or
the
output load
short-circuits.

The inverter
bridge
short-circuits.

0566-1 Output Minor The load is 1. Check that there is no overload.

overload excessive. 2. Check that the module power is
not derated due to a fan fault.
Derating reduces 3. If the alarm persists, replace the
the rated system power module.
power.

The module is
damaged.
0570-4 BPM module Critical The bypass fan is 1. Check the bypass fan and air
abnormal not functioning channel. If the fan is faulty,
properly, or the replace it.
air 2. Check that the ambient
channel is temperature has not exceeded
blocked. 40°C.
3. Check that there is no overload.
The ambient
temperature
exceeds the
upper
threshold.

The load is
excessive.
 Troubleshooting HUAWEI UPS

Alarm Alarm Name Severity Cause Solution

ID
0583-1 Inter-rack Critical The inter-rack 1. Check the inter-rack parallel
par. cable Parallel system system CAN bus.
abnormal CAN bus is 2. Rectify the disconnection or
disconnected or short-circuit fault.
short-circuited. 3. Replace the ECM.

Only one
Rack works in a
Parallel system.

An ECM is faulty.
0583-4 The inter-rack Replace the inter-rack parallel cable.
Industrial
frequency
synchronization
cable is broken.
0583-5 The inter-rack
Carrier
synchronization
cable is broken.
0583-6 The intra-rack
INVBYP cable is
broken.The
parallel
CAN bus is
broken.
0584-2 Inter-rack Minor The inter-rack Replace the inter-rack parallel cable.
par. cable parallel cable is
alarm faulty.
0584-4 The inter-rack
Industrial
frequency
synchronization
cable is broken.
0085-1 EPO Critical The EPO button Restore the EPO button status. Start the
is UPS after the alarm is cleared.
pressed.
0086-1 Max. number Minor The system Check the load.
of frequently
BPM transfers transfers to
bypass mode due
to overload
timeout or load
impact.
 Troubleshooting HUAWEI UPS

Alarm Alarm Name Severity Cause Solution

ID
0087-1 System Warning The neighboring Check the reason why the neighboring
transfer-to- UPS is not UPS transfers to bypass mode.
bypass normal, and
transfers to
bypass mode.
0088-1 Rack address Critical The configured Check the rack address setting.
conflict rack address
conflicts with
another one.
0089-1 Rack output Minor The load is Check the load and remove
overload excessive. some loads or expand the UPS
power capacity if the UPS is
The rack capacity overloaded.
setting is not Check that the configured rack
appropriate. capacity meets requirements.
0090-1 Dry contact Critical I2C Replace the dry contact board
board fault communication MUE05A.
with the dry
contact board
MUE05A fails.
0090-2 I2C Replace the dry contact board
communication MUE06A.
with the dry
contact board
MUE06A fails.
0356 Battery Minor The UPS is The running status is displayed. See
working in details about how to handle other alarms.
battery mode.
0359 No power Warning No power is The running status is displayed. See
suppled supplied details about how to handle other alarms.
0332 Output Minor The output is The running status is displayed. See
disabled disabled. details about how to handle other
alarms.
0337 PDC bypass Critical The bypass The running status is displayed. No
input input circuit further measures are required.
breaker open breaker on the
PDC is OFF.
0338 PDC output Critical The output 1. Check that all UPS output
breaker open circuit breaker circuit breakers are ON.
on the PDC is 2. On the LCD, check that PDC output
OFF. breaker open alarm has
disappeared. If the alarm persists,
tap the Clear Fault button to clear
the alarm.
 Troubleshooting HUAWEI UPS

Alarm Alarm Name Severity Cause Solution

ID
0341 PDC Maint. Minor The maintenance The running status is displayed. No
Breaker circuit breaker on further measures are required.
closed the PDC is ON.
0342 Mains input Critical The mains input The running status is displayed. No
breaker open circuit breaker is further measures are required.
OFF.
0343 BPM input Critical The bypass input The running status is displayed. No
breaker open circuit breaker is further measures are required.
OFF.
0340 Maint. Minor The maintenance The running status is displayed. No further
Breaker circuit breaker is measures are required.
closed ON.
0335 Generator Warning The generator is The running status is displayed. No
connected connected further measures are required.

0594-1 Insufficient Minor The load is 1. Reduce the load.

redundant excessive. 2. Decrease the configured number of
racks redundant racks.
The configured
number of
redundant racks
is incorrect
0095-1 Insuffi. Minor The load is 1. Reduce the load.
redundancy excessive. The 2. Decrease the configured number of
configured
number of redundant modules.
redundant
modules is
incorrect.
0096-1 ECO volt. Minor The ECO bypass 1. Check the bypass input voltage
Abnormal voltage or and frequency.
frequency is out
of the preset 2. Check that the rated voltage,
range. The ECO rated frequency, ECO bypass
bypass voltage or voltage range, and frequency
frequency range range are correctly set.
is incorrectly set. 3. Check that the bypass cables
The bypass input
sequence is and circuit breakers are
reverse correctly connected.
or the neutral
wire is
disconnected.
0098-1 Bypass Minor The output and 1. Check that the output and
current not input circuit bypass input circuit breakers on
shared breakers are OFF. each rack are ON.
2. Check that bypass input and
The length of the output power cables on each
bypass input or rack meet the length requirements.
 Troubleshooting HUAWEI UPS

output cables is 3. Rectify any bypass SCR

incorrect. open-circuit.

The bypass SCR

open-circuits.
0150-1 Inverter Minor The bypass 1. Check that the bypass output
asynchronous frequency frequency does not change fast.
changes fast.
2. Check that the Output freq. track rate
The output is properly set.
frequency track
rate is incorrectly
set.

0101-1 BSC signal Minor The dual bus 1. Check the dual bus connector.
abnormal connector is 2. Check the parameter settings.
loose.
Parameters are
set incorrectly.
0102-1 Maint breaker Critical The user 1. Shut down the inverter and then close
Misoperation operation is the maintenance circuit breaker.
incorrect.
2. After maintenance, open the
maintenance circuit breaker and then
start the inverter.
0380 In self Check Warning The inverter is in Wait until the inverter self-check is
self-check. complete.