Education and Quality

ISO 21001:2018 Management systems for educational 
organizations 
organizations
Dr. Tin Latt
QMS Trainer  ‐ Myanmar Engineering Society

14 October 2018 (Sunday)  ‐ World Standard Day 

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 What is ISO 21001:2018?

ISO 21001:2018 specifies requirements  of a management 
system for educational organizations (EOMS) when such an 
organization:
i ti

• needs to demonstrate its ability to support the acquisition and 
d d i bili h iii d
development of competence through teaching, learning or research;

• aims to enhance satisfaction of learners, other beneficiaries and staff

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Key Differences

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 ISO 21001 development
ISO 21001 development

Sept  Sept  2016  2017  2018 

2015
2013 2014 Q4 Q3 May
• Concept  • 1st meeting  • Working  • CD & DIS  •Draft  •Final Release
agreement of PC 288
of PC 288 Groups
Groups  ballot Publication
meetings

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Purpose of ISO 21001

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 Principles of ISO 21001
No
No. Principle
#P1 focus on learners and other beneficiaries
#P2 y p
visionary leadership
#P3 engagement of people
#P4 process approach
#P5 improvement
#P6 evidence‐based decisions
#P7 relationship management
relationship management
#P8 social responsibility
#P9 y q y
accessibility and equity
#P10 ethical conduct in education
#P11 data security and protection

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 Structure: ISO 21001:2018

0 Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of organization
5 Leadership
6 Planning
7 Support
8 Operation
9 Performance evaluation
10 Improvement

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 ISO 9001:2015 QMS 
Framework
EOMS- Framework of ISO 21001

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EOMS Strategy

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Assessment of the Educational effectiveness process

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Classification of Interested Parties

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 Process, Measure and Tool in EOMS

providing adequate resources; dropout rate; literacy rate; graduation  cost analysis;

Measure
PROCESSS

ols
rate , Job placement rate
scheduling, designing, managing  satisfaction surveys;

Too
and evaluating courses;
d l ti Learner and Befn satisfaction;
Learner and Befn. satisfaction;
suggestion schemes;
length of programme;
evaluation of staff performance,  complaint and appeal systems;
learners' performance; Overall level of qualification of staff;
publication and research output of  impact evaluation;
continuing professional 
development of staff; staff; statistical data analysis;

M
number of hours of continuing 
b fh f focus groups;
security, health and safety  professional development;
compliance; self‐assessment;
No. of accredited programs;
publication of educational  peer assessment;
number of complaints;
materials
assessment pass rate; boards and committees to analyse 
responding to feedback, queries 
responding to feedback queries performance
performance;
and complaints from interested  ratio of administrative to research to 
parties; teaching staff; SWOT;
overall inward investment (by source); brainstorming;
complaints appeals and anti‐
discrimination; degree of achievement of learning  quality methodologies (e.g. TQM, 
outcomes. Lean Six Sigma, Kaizen).
Lean Six Sigma, Kaizen).
i f
information collection and analysis
ti ll ti d l i

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 Benefits of ISO 21001

• Commitment to education management practices in the most effective manner

• Provides a model for improvement

• Harmonization of national standards within an international framework

• Widened participation of interested parties

• Stimulation of excellence and innovation

• Helping educational organizations deliver quality in today’s challenging

educational environment

• Offering guidelines to help organizations meet requirements of learners and other

customers

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 THANK YOU

Ref: ISO 21001 (2018), Educational organizations — Management systems 
for educational organizations —
g Requirements with guidance for use  
q g
available at www.iso.org

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