South Delhi Municipal Corporation PIM

TENDER DOCUMENTS
For
‘Collection and Transportation of Municipal Solid Waste, Street Sweeping Waste, Drain
Silt, Green Waste and Construction and Demolition Waste in the South, Central, West and
Najafgarh Zones’
Of
South Delhi Municipal Corporation, New Delhi, India
On
Public Private Partnership (PPP) Basis

________________________
Volume II
PROJECT INFORMATION MEMORANDUM (PIM)
Disclaimer: The document presents the overview of the project. The content of this document should not be
construed as the final project description however the data presented here are on the best effort basis.
Bidders are strongly advised to take the independent technical advice about the veracity of the data
presented here under
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Project Information Memorandum (PIM) - Collection & Transportation of Solid Waste in Area under South Delhi Municipal Corporation 2014
Table of Contents
PREAMBLE ............................................................................................................................................................... 1
1. Introduction ............................................................................................................................................ 2
1.1. About Delhi ............................................................................................................................................. 2
1.2. Demography of Delhi .............................................................................................................................. 2
1.3. SDMC at a Glance ................................................................................................................................... 3
1.4. Project Coverage Area ............................................................................................................................ 4
2. Scope of the Project ............................................................................................................................... 5
2.1. Street Level Primary MSW Collection & Transportation System ........................................................... 7
2.2. ‘Door to Door Collection Services’ & Transportation in specified Colonies/localities/ Wards ............ 10
2.3. Collection and Transportation of MSW from All Markets, Hotels, Dhabas, Restaurants, Banquet Hall,
Institution, Farm House & Other Commercial Establishments ............................................................ 12
2.4. Collection and Transportation of Silt Generated during De-silting of Drains upto 4 feet .................... 13
2.5. Collection and Transportation of Street Sweeping Waste ................................................................... 13
2.6. Collection and Transportation of Construction & Demolition (C&D) Waste........................................ 14
2.7. Collection and Transportation of Green Waste.................................................................................... 14
2.8. Deployment of Mobile Transfer Stations or Refuse Collector cum Compactor Vehicle (MTS) and
Fixed/Static Compactor Transfer Stations - (FCTS)............................................................................... 15
2.9. Recycling Centres for Dry Waste .......................................................................................................... 16
2.10. Management of Secondary Collection Points (SCPs) ........................................................................... 16
2.11. Mechanical Bin Washer ........................................................................................................................ 18
2.12. Workshop for maintenance of C&T vehicles ........................................................................................ 18
2.13. General Conditions- Manpower Deployment ...................................................................................... 19
2.14. Management Information System (MIS) .............................................................................................. 20
2.14.1. MIS Reporting System .......................................................................................................................... 20
2.14.2. Procedure for Generating MIS Reports ................................................................................................ 21
2.14.3. Customer Care Center/Control Room .................................................................................................. 24
2.14.3.1. Dedicated Phone Lines ......................................................................................................................... 24
2.14.3.2. SMS to Receive Complain ..................................................................................................................... 24
2.14.3.3. Workflow to Track Status ..................................................................................................................... 24
2.14.4. Hardware & Other Components need to be placed by Concessionaire to meet the MIS/IT
Requirements Proposed by the IT Consultant ...................................................................................... 25
2.14.4.1. Unique numbering System for Project Assets ...................................................................................... 25
2.14.4.2. GPS in All Vehicles ................................................................................................................................ 25
2.14.4.3. RFID (Radio Frequency Identification Reader) ..................................................................................... 26
2.14.4.4. Mobile Application for Reporting from site ......................................................................................... 27
2.14.4.5. Bio-Metric Attendance ......................................................................................................................... 27
2.14.4.6. MIS Reporting Formats ......................................................................................................................... 27
3. Information Education Communication (IEC) Programme For Municipal Solid Waste Management . 27
3.1. Objectives of the IEC Campaign ............................................................................................................ 27
3.2. IEC Strategy adopted by SDMC............................................................................................................. 28
3.3. Roles of various Agencies ..................................................................................................................... 29
3.4. Summary of Activity Implementation Plan........................................................................................... 33
3.5. Incentives and Disincentives – SDMC ................................................................................................... 37
3.6. Monitoring Effectiveness of IEC Campaign........................................................................................... 37
3.7. Evaluation of IEC campaign & Modifications........................................................................................ 40
4. Zone Wise Information Details ............................................................................................................. 44
4.1. South Zone ............................................................................................................................................ 44
4.1.1. Service Area .......................................................................................................................................... 44
i
NIT No.: EE/EMS/SZ/14-15/NIT/01
4.1.2. Population profile ................................................................................................................................. 45

4.1.3. Projected Population ............................................................................................................................ 45
4.1.4. Quantification of MSW, Silt, Street Sweeping, Dairy Waste and C&D Waste ...................................... 50
4.1.5. Locations of Dhalaos where Fixed Compactor Transfer Station would be installed ............................ 52
4.1.6. Locations where Mobile Transfer Stations (Refuse Collector – cum – Compactor) could be positioned53
4.1.7. Number of Vehicles and Manpower Required ..................................................................................... 54
4.1.7.1. Number of Vehicles & Manpower Required for Handling of Waste Generated from Households ..... 55
4.1.7.2. Number of Vehicles & Manpower required for handling the Commercial Waste ............................... 56
4.1.7.3. Number of Vehicles and Manpower required for handling the waste Generated from
Hotels/restaurants/Dhabas .................................................................................................................. 57
4.1.7.4. Number of Vehicles, Container & Manpower required for the management of Silt ........................... 58
4.1.7.5. Number of Bins (Capacity- 1.1 cum) required ...................................................................................... 58
4.1.7.6. Number of Vehicles, Bins & Manpower required for the Collection& Transportation of Street
Sweeping Waste ................................................................................................................................... 59
4.1.7.7. Fixed Compactor Transfer Station ........................................................................................................ 59
4.2. Central Zone ......................................................................................................................................... 66
4.2.1. Service Area .......................................................................................................................................... 66
4.2.4. Quantification of MSW, Silt, Street Sweeping, Horticulture and C&D Waste ...................................... 73
4.2.5. Locations of Dhalaos where Fixed Compactor Transfer Station would be installed ............................ 75
4.2.6. Tentative Locations for Mobile Transfer Stations (Refuse Collector cum Compactor) ........................ 76
4.2.7. Number of Vehicles and Manpower required ...................................................................................... 77
4.2.7.1. Number of Vehicles & Manpower Required for Handling of Waste Generated from Households in
Central Zone ......................................................................................................................................... 77
4.2.7.2. Number of Vehicles & Manpower required for handling the Commercial Waste in Central Zone ..... 78
Hotels/restaurants/Dhabas in Central Zone......................................................................................... 79
4.2.7.4. Number of Vehicles, Container & Manpower required for the management of Silt in Central Zone . 80
4.2.7.5. Number of Bins (Capacity- 1.1 cum) required ...................................................................................... 81
Sweeping Waste in Central Zone .......................................................................................................... 81
4.2.7.7. Fixed Compactor Transfer Station ........................................................................................................ 81
4.3. West Zone ............................................................................................................................................. 89
4.3.1. Service Area .......................................................................................................................................... 89
4.3.4. Quantification of MSW, Silt, Street Sweeping, Horticulture and C&D Waste ...................................... 97
4.3.5. Locations of Dhalaos where Fixed Compactor Transfer Station would be installed in West Zone ...... 99
4.3.6. Tentative Locations for Mobile Transfer Stations (Refuse Collector cum Compactor)in West Zone... 99
4.3.7. Number of Vehicles and Manpower Required in West Zone ............................................................. 100
4.3.7.1. Number of Vehicles & Manpower Required for Handling of Waste Generated from Households ... 101
4.3.7.2. Number of Vehicles & Manpower required for handling the Commercial Waste ............................. 102
Hotels/restaurants/Dhabas ................................................................................................................ 103
4.3.7.4. Number of Vehicles, Container & Manpower required for the management of Silt ......................... 104
4.3.7.5. Number of Bins (Capacity- 1.1 cum) Required ................................................................................... 105
Sweeping Waste ................................................................................................................................. 105
4.3.7.7. Fixed Compactor Transfer Station ...................................................................................................... 105
4.3.7.8. List of Ward Wise Colonies of West Zone .......................................................................................... 106
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4.4. Najafgarh Zone ................................................................................................................................... 113

4.4.1. Service Area ........................................................................................................................................ 113
4.4.2. Population profile ............................................................................................................................... 113
4.4.3. Projected Population .......................................................................................................................... 114
4.4.4. Quantification of MSW, Silt, Street Sweeping, Horticulture and C&D Waste .................................... 118
4.4.5. Locations of Dhalaos where Fixed Compactor Transfer Station would be installed .......................... 120
4.4.6. Tentative list of Locations for Mobile Transfer Stations (Refuse collector cum Compactor) ............ 120
4.4.7. Number of Vehicles and Manpower required .................................................................................... 121
4.4.7.1. Number of Vehicles & Manpower Required for Handling of Waste Generated from Households ... 121
4.4.7.2. Number of Vehicles & Manpower required for handling the Commercial Waste ............................. 122
Hotels/restaurants/Dhabas ................................................................................................................ 123
4.4.7.4. Number of Vehicles, Container & Manpower required for the management of Silt ......................... 124
4.4.7.5. Number of Bins (Capacity- 1.1 cum) required .................................................................................... 125
Sweeping Waste ................................................................................................................................. 126
4.4.7.7. Fixed Compactor Transfer Station ...................................................................................................... 126
4.4.7.8. List of Ward-wise Colonies of Najafgarh Zone ................................................................................... 126
ANNEXURE-I ........................................................................................................................................................... 135
MIS Report formats ................................................................................................................................................ 135
ANNEXURE-II .......................................................................................................................................................... 156
Performance Penalties ........................................................................................................................................... 156
ANNEXURE-III ......................................................................................................................................................... 165
Minimum Technical Requirement of the Proposed Vehicles................................................................................. 165
ANNEXURE-IV ......................................................................................................................................................... 170
Drawings for Modification of Dhalaos ................................................................................................................... 170
Option – A ............................................................................................................................................................ 170
Option – B ............................................................................................................................................................ 177
ANNEXURE – V........................................................................................................................................................ 184
User charges for waste collection from units, in segregated form ........................................................................ 184
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List of Tables
Table 1: Zone-wise Number of wards ............................................................................................................................. 3
Table 2: Population, Household, Numbers of Dhalaos &Number of Open Sites............................................................ 3
Table 3: Street Level Collection Target for the Concessionaire ...................................................................................... 8
Table 4: Details of Prohibited Activity & Action against ................................................................................................. 8
Table 5: Workshop Locations to be provided by SDMC for Each Zone ........................................................................ 18
Table 6: List of Minimum Equipment required for the Workshop ............................................................................... 19
Table 7: Asset Information Sheet.................................................................................................................................. 26
Table 8: Ward Wise Details of Population, Households as per Census 2011 of South Zone ........................................ 45
Table 9: Projected Population of the South Zone ......................................................................................................... 46
Table 10: Ward-wise Projected Population of South Zone upto AD 2021.................................................................... 47
Table 11: Quantity of the Waste (in MT/Day) Estimated in Year 2013 for South Zone ............................................... 50
Table 12: Projected Waste Quantities for the South Zone upto 2021AD ..................................................................... 51
Table 13: List of identified Dhalaos for the installation of Compactor Transfer Station in South Zone ....................... 52
Table 14: List of Dhalaos where Mobile Transfer Station may be positioned in South Zone ....................................... 53
Table 15: Tentative number of Manpower & Vehicles to handle the Waste through Street to Street Collection in
South Zone .................................................................................................................................................................... 55
Table 16: Tentative requirement of Mobile Transfer Station (Refuse collector cum Compactors) for Transportation
of Households Waste in South Zone ............................................................................................................................. 55
Table 17: Tentative requirement of the Manpower & Vehicles to cater Commercial Waste for South Zone ............. 56
Table 18: Tentative requirement of Mobile Transfer Stations (Refuse collector cum compactors) for Transportation
of Commercial Waste in South Zone ............................................................................................................................ 57
Table 19: Tentative Number of Vehicles & Manpower Required Handling the Hotel / Restaurants Waste in South
Zone .............................................................................................................................................................................. 57
Table 20: Tentative requirement of Refuse collector cum compactors for Hotel / Restaurants Waste in South Zone58
Table 21: Tentative Manpower and Machinery required for Silt removal for South Zone .......................................... 58
Table 22: Tentative Numbers of 1.1 cum Bins Required for South Zone ..................................................................... 59
Table 23: Tentative Manpower & Machinery required for handling Street Sweeping Waste in South Zone .............. 59
Table 24: Fixed Compactor Transfer Station required for South Zone ......................................................................... 59
Table 25: List of Ward-wise Colonies of South Zone .................................................................................................... 60
Table 26: Ward Wise Details of Population, Households as per Census 2011 of Central Zone.................................... 67
Table 27: Projected Population of the Central Zone .................................................................................................... 68
Table 28: Ward-wise Projected Population of Central Zone upto AD 2021 ................................................................. 70
Table 29: Quantity of the Waste (in MT/Day) Estimated in Year 2013 in Central Zone ............................................... 73
Table 30: Projected Waste Quantities for the Central Zone upto 2021 AD.................................................................. 74
Table 31: List of identified Dhalaos for the installation of Compactor Transfer Station in Central Zone ..................... 75
Table 32: Tentative locations for Refuse Collector – cum – compactor – cum Mobile Transfer Station for Central
Zone .............................................................................................................................................................................. 76
Table 33: Tentative number of Manpower & Vehicles to handle the Waste through Street to Street Collection for
Central Zone.................................................................................................................................................................. 77
of Households Waste in Central Zone .......................................................................................................................... 78
Table 35: Tentative requirement of the Manpower & Vehicles to cater Commercial Waste for Central Zone ........... 78
of Commercial Waste in Central Zone .......................................................................................................................... 79
Table 37: Tentative Number of Vehicles & Manpower Required Handling the Hotel / Restaurants Waste in Central
Zone .............................................................................................................................................................................. 79
Table 38: Tentative requirement of Mobile Transfer Stations (Refuse Collector cum Compactors) for Hotel /
Restaurants Waste in Central Zone .............................................................................................................................. 80
Table 39: Tentative Manpower and Machinery required for Silt removal in Central Zone.......................................... 80
Table 40: Tentative Numbers of 1.1 cum Bins Required for Central Zone ................................................................... 81
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Table 41: Tentative Manpower & Machinery required for Silt & Street Sweeping Waste collection for Central Zone
...................................................................................................................................................................................... 81
Table 42: Fixed Compactor Transfer Station required for Central Zone....................................................................... 81
Table 43: List of Ward-wise Colonies of Central Zone .................................................................................................. 82
Table 44: Ward Wise Details of Population &Households of West Zone as per Census 2011 ..................................... 91
Table 45: Projected Population of the West Zone ........................................................................................................ 92
Table 46: Ward-wise Projected Population of West Zone upto AD 2021..................................................................... 94
Table 47: Quantity of the Waste (in MT/Day) Estimated in Year 2013 for West Zone ................................................ 97
Table 48: Projected Waste Quantities for the West Zone upto 2021 AD ..................................................................... 98
Table 49: List of identified Dhalaos for the installation of Compactor Transfer Station .............................................. 99
Table 50: Tentative Locations where Refuse Collector – cum – Compactor could be positioned ............................... 99
West Zone ................................................................................................................................................................... 101
of Households Waste in West Zone ............................................................................................................................ 101
Table 53: Tentative requirement of the Manpower & Vehicles to cater Commercial Waste for West Zone ............ 102
of Commercial in West Zone....................................................................................................................................... 102
Table 55: Tentative Number of Vehicles & Manpower Required Handling the Hotel / Restaurants Waste in West
Zone ............................................................................................................................................................................ 103
Restaurants Waste in West Zone................................................................................................................................ 104
Table 57: Tentative Manpower and Machinery required for Silt removal for West Zone ......................................... 104
Table 58: Tentative Numbers of 1.1 cum Bins Required for West Zone .................................................................... 105
Table 59: Tentative Manpower & Machinery required for handling Street Sweeping Waste in West Zone ............. 105
Table 60: Fixed Compactor Transfer Station required for West Zone ........................................................................ 105
Table 61: List of Ward –wise Colonies of West Zone .................................................................................................. 106
Table 62: Ward Wise Details of Population, Area &Households as per Census 2011 ................................................ 113
Table 63: Projected Population of the Najafgarh Zone .............................................................................................. 114
Table 64: Ward-wise Projected Population of Najafgarh Zone upto AD 2021 ........................................................... 116
Table 65: Quantity of the Waste (in MT/Day) Estimated in Year 2013 ...................................................................... 118
Table 66: Projected Waste Quantities for the Najafgarh Zone upto 2021 AD ........................................................... 119
Table 67: List of identified Dhalaos for the installation of Compactor Transfer Station ............................................ 120
Table 68: List of Dhalaos where Refuse Collector – cum – Mobile Transfer Station could be stationed ................... 120
Najafgarh Zone............................................................................................................................................................ 121
of Households Waste in Najafgarh Zone .................................................................................................................... 122
Table 71: Tentative requirement of the Manpower & Machinery to cater Commercial Waste in Najafgarh Zone... 122
of Commercial Waste in Najafgarh Zone .................................................................................................................... 123
Table 73: Tentative Number of Vehicles & Manpower Required Handling the Hotel / Restaurants Waste in Najafgarh
Zone ............................................................................................................................................................................ 123
Restaurants Waste in Najafgarh Zone ........................................................................................................................ 124
Table 75: Tentative Manpower and Machinery required for Silt removal for Central Zone ...................................... 125
Table 76: Tentative Numbers of 1.1 cum Bins Required for Najafgarh Zone ............................................................. 125
Table 77: Tentative Manpower & Machinery required for handling Street Sweeping Waste in Najafgarh Zone...... 126
Table 78: Fixed Compactor Transfer Station required for Central Zone..................................................................... 126
Table 79: Details of Ward-wise Colonies of Najafgarh Zone ...................................................................................... 126
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List of Figures
Figure 1: Delhi Ward Map ....................................................................................................................................... 2
Figure 2: SDMC Zone Map ...................................................................................................................................... 3
Figure 3: Proposed MSW Collection & Transportation System .............................................................................. 6
Figure 4: Auto Tipper for MSW Collection .............................................................................................................. 7
Figure 5: Auto Tipper for Waste Collection ............................................................................................................ 7
Figure 6: Flow Chart for Waste Collection .............................................................................................................. 9
Figure 7: Auto Tipper for Door to Door Collection ............................................................................................... 10
Figure 8: Rickshaw for Door to Door Collection.................................................................................................... 10
Figure 9: Flow Chart for Door to Door Waste Collection ...................................................................................... 11
Figure 10: Auto Tipper for Collection of Waste .................................................................................................... 12
Figure 11: Auto Tipper for Street Sweeping Waste Collection ............................................................................. 13
Figure 12: Manual Street Sweeping ...................................................................................................................... 13
Figure 13: Refuse Collector cum Compactor ........................................................................................................ 15
Figure 14: Fixed Compactor Transfer Station ....................................................................................................... 15
Figure 15: Auto Tipper unloading the Waste into Compactor.............................................................................. 15
Figure 16: Garbage (Compactor) Bin .................................................................................................................... 18
Figure 17: MIS System........................................................................................................................................... 20
Figure 18: MIS Report Generation System ........................................................................................................... 23
Figure 19: Ward Map of South Zone ..................................................................................................................... 44
Figure 20: Population Map of South Zone ............................................................................................................ 46
Figure 21: Dhalao Map of South Zone .................................................................................................................. 49
Figure 22: Ward Map of Central Zone .................................................................................................................. 66
Figure 23: Population Map of Central Zone .......................................................................................................... 69
Figure 24: Ward-wise Dhalao Map of Central Zone.............................................................................................. 72
Figure 25: Ward Map of West Zone ...................................................................................................................... 90
Figure 26: Population Map of West Zone ............................................................................................................. 93
Figure 27: Ward-wise Dhalao Map for West Zone ............................................................................................... 96
Figure 28: Ward Map of Najafgarh Zone ............................................................................................................ 113
Figure 29: Population Map of Najafgarh............................................................................................................. 115
vi
PREAMBLE
The South Delhi Municipal Corporation (SDMC) is responsible for providing municipal and civic services within
area falling under its jurisdiction. One major component of municipal services is scientific management of solid
waste following Municipal Solid Waste Rules and other applicable laws.
SDMC has undertaken to develop, run and maintain an effective infrastructure for collection, segregation,
transportation, processing and disposal of Solid Waste. Major emphasis has been laid on devising a system
that ensures collection of solid waste from the source, lifting drains silt and street sweeping waste, green
waste generated from houses, parks, roads side trees, construction and demolition waste, providing for
efficient transfer and temporary storage without allowing mixing of different kinds of waste - a system that
promotes 3R concept of reducing, recycling and reuse of waste - eventually reduce burden of carrying entire
waste to landfills.
Role of citizens of Delhi is paramount in achieving the end objective and hence SDMC plan to take up effective
and sustained IEC initiatives and awareness programs to disseminate information to public.
To accomplish the task SDMC has undertaken detailed study of all types of solid waste generated within its
jurisdiction and has evolved an effective operations and management system to address various issues that
plagued solid waste handling till now. Project Information Memorandum (PIM) lays down methodology and
mechanism to be followed by the Concessionaires’ for achieving the desired results and to create a system
that can be administered and monitored - a system where all stakeholders: Citizens, Concessionaire and SDMC
participate – a system that improves sanitation system and makes Delhi a ‘Clean City’.
1
1. Introduction
1.1. About Delhi
One of the major goals of the Delhi Government is to make Delhi a center of urban excellence; a well-
managed; clean and hygienic city. Cleanliness is the most vital indicator of good Urban Management
Process. The Solid Waste generated by the City contributes the major share towards the
environmental problems and challenges for better urban management; and on account of
tremendous increase in population and increase in per capita income, generation of domestic waste
has increased considerably. It is estimated that the quantity of Municipal Solid Waste (MSW) within in
the National Capital Territory (NCT) of Delhi would reach 17,000 – 25,000 MT per day (as per MCD) by
2021.
After the trifurcation of MCD in year 2012, there are five agencies responsible for Municipal Solid
Waste (MSW) management in Delhi namely the South Delhi Municipal Corporation (SDMC), North
Delhi Municipal Corporation (NDMC), East Delhi Municipal Corporation (EDMC), the New Delhi
Municipal Council (NDMC) and the Delhi Cantonment Board (DCB). The area covered by all
Corporations is approximate 1399.26 sq.km.
1.2. Demography of Delhi
As per Census 2011, population of Delhi, as on 1 March, 2011, was 16.75 million as against 13.85
million as on 1 March, 2001. According to census 2011(provisional) about 97.50 per cent of the
population of Delhi live in urban areas and remaining 2.5 percent in rural areas. This urban population
includes population of 110 Census towns in 2011 Census. As per Revenue Department record these
census towns are located in rural area of Delhi and they are not part of notified urban area of Delhi.
The decadal growth rate of population during 2001-2011 was recorded at 21 per cent.
Figure 1: Delhi Ward Map 2

1.3. SDMC at a Glance
South Delhi Municipal Corporation (SDMC) comprises of four zones specifically South, Central, West
and Najafgarh Zone for the management of the sanitation system in a systematic manner. Further
these zones are distributed into Wards and details are given in the table mentioned below:
Table 1: Zone-wise Number of wards

S. No. Name of Zone No. of Wards
1 South 26
2 Central 30
3 West 28
4 Najafgarh 20
Figure 2: SDMC Zone Map
SDMC, part of the Delhi, has a population of 6031247 souls and 1278191 households as per census
2011 with decadal growth rate of 21% in the decade 2001-2011. SDMC encompasses an area of 657
sq. km. approximate. Zone-wise list of Population, households, number of Dhalaos and number of
open sites is given in table no. 2.
Table 2: Population, Household, Numbers of Dhalaos &Number of Open Sites

Population Households No. of Total Secondary
SDMC Area Area (In Sq. No. of
as per as per Open collection points
km) Dhalao
census 2011 census 2011 Sites (SCPs)
South Zone 1358791 190.02 290818 367 48 415
Central Zone 1674194 99.98 354331 262 101 363
3
Population Households No. of Total Secondary

SDMC Area Area (In Sq. No. of
as per as per Open collection points
km) Dhalao
census 2011 census 2011 Sites (SCPs)
West Zone 1708285 59.71 357293 121 75 196
Najafgarh 1289977 307.35 275749 42 99 141

Zone
1.4. Project Coverage Area
The project is for all four zones namely South, Central, West and Najafgarh under the jurisdiction of
South Delhi Municipal Corporation.
4
2. Scope of the Project
Scope of Work and how it is expected to be executed has been defined and elaborated in this Project
Information Memorandum (PIM). Bidders shall adhere to PIM for accomplishing Scope of Work,
methodology prescribed for carrying out the work, procurement and deployment of equipment and
vehicles prescribed, quality and quantum of manpower to be deployed while executing the work
assigned, establish monitoring system, fulfill reporting requirements and implement awareness
campaign to achieve desired outcome of the Project.
Project scope is Collection and Transportation of Municipal Solid Waste, Street Sweeping Waste, Drain
Silt, Green Waste and Construction & Demolition Waste and any other solid waste specified by SDMC
from time to time (Conforming Waste) as per ‘Scope of Work’ and procedures laid down in this PIM.
Detailed procedure of scope of work is also illustrated in figure 3.
There are 5 (Five) major identifiable components in the ‘Scope of Work’:
1. Collectionand transportation of Municipal solid waste (MSW) and street sweeping waste
2. Collectionand transportation of drain silt
3. Collection and transportation of green waste
4. Collection and transportation of ‘construction and demolition’ waste,
5. Implementing IEC for better sanitation and waste management
The Concessionaire shall execute project based on the guidelines established in this PIM for effective
implementation of the system in close coordination with SDMC and Project Consultants namely
Project IT Consultants, Project Monitoring Consultants and Project IEC Consultants appointed by
SDMC for monitoring, reporting and advising SDMC and Concessionaire. Roles and responsibilities of
all stakeholders have been defined in tender documents.
5
Hotel/Restaurant Commercial
Broad Architecture of Proposed MSW Collection and Transportation system s
Dry & Wet Waste shall be collected from Hotel /

Restaurants separately by using Auto Tipper /3 Wheeler
Dry & wet waste shall be collected from
commercial separately by using Auto
Dry & Wet waste shall be collected separately Tipper/3 wheeler
Household from Street level and Door to Door facility using
by Auto Tipper/3-Wheeler
Dry Waste from Hotel / Restaurants

Wet Waste shall be shall be transported to the designated
transported to the Mobile Recycling Centre
Dry & Wet waste shall be Transfer Station
Household 1100 litre capacity mobile bins
collected separately from Street Waste received from Mobile Transfer Station (Refuse
level and Door to Door facility Rickshaw at 1.1Cu.M bins
Collector cum Compactor)
using by using Rickshaw
Street Sweeping
Dry Waste from Street to street &
waste to be Door to Door shall be transported to
dumped at nearby the designated Recycling Centre
SCPs in the
specified Bin by
SDMC Staff
Manual Streets Waste received at 1.1 cum
Sweeping 1100 litre capacity mobile bins Bins to be transported to SLF
by using Refuse Collector Waste to Energy Plant
Waste received from 5Cu.M Waste received from Mini Silt Generated
Bin to be transported to Collecting by using from drains
Sanitary Landfill Site Tipper / Auto Tipper Mini Tipper
Sanitary Landfill Site by using (5Cu.M Bin) upto 4ft.
Hook Loader
Present System/
Unorganized Sector
Household Green Waste generate from Waste to be transported Household
Waste received from Traditional Waste
H/H to be collected by Auto to Nurseries Specified by Collector collects the
Mobile Transfer Station (Refuse Traditional Waste Collectors
Tipper (on Demand Basis) SDMC Collector cum Compactor) Waste from HH
Figure 3: Proposed MSW Collection & Transportation System
6
2.1. Street Level Primary MSW Collection & Transportation System
a. Concessionaire shall be responsible for providing

street-level primary MSW collection service in the
entire specified area for each Zone.
b. Auto-Tippers with minimum 1.75 cu m capacity-
hydraulically operated hopper covering mechanism
from top having two compartments for carrying wet
and dry waste separately with a hooter to be
deployed (henceforth called AT 1.75).
Figure 4: Auto Tipper for MSW Collection
c. AT 1.75 shall collect the MSW and transfer the wet
waste directly into Mobile Transfer Station,
(Mobile Transfer Station shall mean Refuse Collector cum Compactor Vehicle henceforth
referred to as MTS.)
d. Dry waste from AT 1.75 shall be transported to designated recycling centers.
e. Route plans for each primary collection & trasnportation vehicle shall be provided by the
Concessionaire. Route Plans in tabular as well as GIS map form, duly approved by SDMC shall
mention starting point, start time, waiting points and waiting time on route and end time of the
specified Route. The Concessionaire shall provide a ‘Board’ at each street to display timetable
of primary collection & transportation vehicles to allow residents avail the facility at prescribed
time.
f. Auto tippers engaged in this service shall not dump the waste at any Dhalao /open site or any
other location in any circumstances and shall transfer waste only in the specified MTS.
g. In case MTS is not stationed at the designated
location at that point of time for any reason, then
the ‘loaded Auto Tipper’ shall go to the next
designated location of the ‘MTS to unload the
waste.
h. Narrow streets that cannot be serviced by AT 1.75,
a 3-Wheeler Motorized vehicle with hydraulically
operated hopper covering mechanism from top
having two compartments for carrying wet and dry
waste separately with a hooter , compatible with Figure 5: Auto Tipper for Waste Collection
mobile transfer station (referred to as MTW) shall
be deployed.
i. Congested and narrow streets that cannot even be serviced by 3-Wheelers, manual rickshaws
shall be deployed, provided fixed compactor transfers station is installed within a radius of 3
km.
j. Smaller, narrow and congested streets/lanes where even a 3-wheeler/manual rickshaw cannot
operate, vantage point/s shall be designated at the start of the locality/street where Auto
Tipper/ Rickshaw are to be parked and the helper/driver of vehicle shall carry a whistle and
walk in the locality to announce arrival of vehicle for collecting solid waste. Time table for such
collection system to be displayed at the notice board.
k. Auto tippers, 3-wheelers and rickshaws engaged in this service shall collect waste only from
households and not from any other source viz. Dhalaos, open sites, ground, bins and drains etc.
7
l. MTS engaged in this service shall not receive and transport waste received from any ‘other’
source except designated auto tippers/3 wheelers collecting waste from street level operations.
m. MTS shall transport the wet waste directly to Waste to Energy plant, Okhla/ SLF Okhla or any
other site/plant designated by SDMC.
n. The services of street level collection and transportation of waste shall be provided on all 365
days in a year irrespective of any National Holidays, Festivals and Sundays.
o. Concessionaire shall be responsible to achieve collection target of minimum 60% waste
generated from the residential/households by the end of first year of Concession period, 75% by
end of second year and 90% by end of third year onwards by using street level collection facility.
It has been assumed that initially, all waste generators shall not use the free facility but with
effective IEC by the Concessionaire the percentage will increase. The remaining waste in such
instances will be deposited, directly or indirectly by waste generators at the ‘Secondary
Collection Points’.
p. Street level service is a free service and no user charge shall be collected from any households
for street level services.
Table 3: Street Level Collection Target for the Concessionaire
S. No. Target Time Period

1 Concessionaire shall ensure that minimum 60% waste By end of 1st Year from the
shall be collected through street level collection COD (Commercial Operation
Date)
2 Concessionaire shall ensure that minimum 75% waste By end of 2nd Year from the
shall be collected through street level collection COD
3 Concessionaire shall ensure that minimum 90% waste By end of 3rd Year from the
shall be collected through street level collection COD
Table 4: Details of Prohibited Activity & Action against

S. No. Prohibited Activity Action
Auto tipper engaged in this service shall not lift waste from
1.
Dhalaos, open sites, ground, drains, street corner bins etc.
Refer Annexure-II
MTS engaged in this service shall not transport the waste received
2.
from any source other than from Household.
8
Wet Waste shall be Mobile Transfer Station

directly transported in
will directly go to W2E
Collect the Dry to mobile transfer
Is street Yes Plant, Okhla/SLF, or any
& Wet Waste station
accessible by other site specified by
Auto-Tipper Separately
SDMC
Dry Waste shall be
transported to
Recycling Centre
No
Wet Waste shall be
Is street Collect the Dry to mobile transfer
Yes station
accessible by & Wet Waste
3-wheeler Separately
Dry Waste shall be
transported to
Recycling Centre
No
Yes Wet waste shall be

Is street accessible by Collect the Dry Hook Loader will
Manual Rickshaw & Wet Waste transported to fixed directly go to W2E
Separately Compactor station Plant, Okhla/SLF,
or any other site
Dry Waste shall be specified by SDMC
No transported to
Recycling Centre
Vantage point at the start of the

Wet waste shall be
locality shall be identified by Yes directly transported
Concessionaire and vehicle shall in to mobile transfer
Collect the Dry
be parked at vantage point. & Wet Waste station
Helper of vehicle shall carry a Separately
whistle and walk in the locality to
Dry Waste shall be
announce arrival of vehicle. transported to
Recycling Centre The recyclable will be
sold to the Kabadiwala
and inert waste (non-
usable) shall be
transported to SLF
Okhla or designated
Figure 6: Flow Chart for Waste Collection site.
9
2.2. ‘Door to Door Collection Services’ & Transportation in specified Colonies/localities/ Wards
a. ‘Time-Table’ bound ‘door-to-door’ primary MSW collection service shall initially be provided in
selected localities chosen by SDMC.
b. Waste Collector employed by the Concessionaire
has to go to each household to collect the MSW.
Waste Collector shall be responsible to ring the
doorbell for collecting the MSW from each
household and politely ask for the waste.
c. Concessionaire shall create beat of each service
area for undertaking this activity. Each beat shall be
assigned to one waste collector. Time Table and the
beat shall be approved by SDMC. Beat wise Figure 7: Auto Tipper for Door to Door Collection
information shall be provided in tabular form as well as in GIS map duly displayed on the Board
at street level.
d. AT 1.75 shall be deployed to collect the MSW and transfer the wet waste directly into MTS. Dry
waste from AT 1.75 shall be dumped at the designated recycling centres.
e. Narrow streets that cannot be serviced by AT 1.75,
will be served with 3-Wheeler Motorized vehicle -
MTW) having the provision of two compartments
for carrying wet and dry waste separately.
f. Waste Collector shall carry two bins of different
colour (green for wet waste and blue for dry
waste).
g. Concessionaire shall also promote segregation at
source/households level through IEC
Figure 8: Rickshaw for Door to Door Collection
Implementation activities.
h. In the first year, for each zone a minimum number of 4 colonies shall be selected for ‘Door to
Door Collection Services’ on pilot basis by Concessionaire in consultation with SDMC. List of such
colonies where door to door pilot will be taken up shall be decided by SDMC and Concessionaire
on mutual agreement basis. However, subsequently, SDMC, based on feasibility and
practicability assessment may expand the list. Numbers of households are to be gathered by the
Concessionaire. Engineer in Charge (Executive Engineer EMS of the Zone) will issue necessary
instruction/ circulars for the colonies covered.
i. On the success of pilot scheme, these door to door services shall be provided to more and more
localities in phased manner duly approved by SDMC.
j. Door to Door Service shall be paid and user charges shall be levied on the ‘users’ for providing
‘Door to Door Collection Services’ as per table of User Charges (Refer Annexure-V) or as
notified by SDMC from time to time.
k. The Concessionaire shall be required to collect such user charges from the prescribed
households and same may be retained and utilized towards overall project as incentive for
promotion of ‘Door to Door Collection Services’.
l. In case Authority revises the tariff beyond what is prescribed in (Refer Annexure-V) additional
amount so prescribed shall be payable by the Concessionaire to SDMC.
10
m. List of users and payment collection status shall be shared with SMDC in monthly reporting.
n. MTS shall transfer the waste directly to Waste to Energy plant, Okhla; SLF Okhla or any other
site/plant designated by SDMC.
o. MTS engaged in this service shall not transport the waste received from any other source except
the Auto-Tipper/3 wheeler.
p. Auto-Tipper/3-wheeler engaged in this service shall not collect the waste from any other source
viz. Dhalao, open site, ground, bins, drain etc. except the waste generated from households.
q. Auto tipper engaged in this service shall not dump the waste at any Dhalaos, open sites or any
other location in any circumstances. In case MTS is not stationed at the designated location at
that point of time for any reason, then the ‘loaded Auto Tipper’ shall go to the next designated
location of the ‘Mobile Transfer Station’.
r. The service of door to door collection and transportation of waste shall be provided on all 365
days in a year irrespective of any National Holidays, Festivals and Sundays.
Wet Waste shall be Mobile Transfer Station

will directly go to W2E
Collect the Dry to mobile transfer
Is Locality Yes Plant/SLF, Okhla or any
& Wet Waste station
accessible by other site specified by
Auto-Tipper Separately
SDMC
Dry Waste shall be
transported to
Recycling Centre
No
Wet Waste shall be

Is Locality Collect the Dry to mobile transfer
Yes station
accessible by & Wet Waste
3- wheeler Separately
Dry Waste shall be
transported to
Recycling Centre
No
Hook Loader will

Yes directly go to W2E
Is Locality accessible by Collect the Dry Wet waste shall be
Plant/SLF, Okhla or
Rickshaw & Wet Waste transported to fixed
Separately any other site
Compactor station
specified by SDMC
Dry Waste shall be

transported to
Recycling Centre
The recyclable will sold to

the Kabadiwala and inert
waste (non-usable) shall
be transported to SLF
Okhla or designated site.
Figure 9: Flow Chart for Door to Door Waste Collection
11
2.3. Collection and Transportation of MSW from All Markets, Hotels, Dhabas, Restaurants, Banquet
Hall, Institution, Farm House & Other Commercial Establishments
a. Providing “Time-Table” bound primary MSW collection service to Markets/Hotels/Dhabas/

Commercial Establishment and daily markets.
b. “Time-Table” shall be prepared by Concessionaire and SDMC to approve it.
c. Concessionaire shall be responsible to collect minimum 60% of total waste generated from all
hotels, Restaurants & Dhabas by the end of 1st year of concession period, 75% by end of 2nd year
and 90% from 3rd year onwards.
d. From Commercial Establishments: Concessionaire shall ensure to collect minimum 60% of total
waste generated by end of 1st year of concession period, 75% by end of 2nd year and 90%
from3rd year onwards.
e. Route plan with Time Table for each vehicle shall be provided by the Concessionaire to SDMC.
Route plan shall also clearly mention Ward, Area/Locality and street etc. Route plan shall be
provided in tabular form as well as in GIS map form.
f. AT 1.75 with mechanical “Bin-Lifting” capability to lift 240 liter bin/120 litre bin (AT 1.75 with
Bin lifting Capability) shall collect the MSW and transfer the wet waste directly into MTS. Dry
waste from AT 1.75 with Bin lifting Capability shall be transported to the designated recycling
centres.
g. Concessionaire shall plan to collect waste from
Markets, Hotels, Dhabas, Restaurants, Banquet
Hall, Farm House & other Commercial
Establishments in coinciding with opening time
of these establishments.
h. This is a ‘Paid Service’.
i. Concessionaire shall be responsible to collect
the User Charges from different types of
commercial establishments as per User
Charges table provided as Annexure-V or as
notified by SDMC from time to time.
j. User Charges so collected shall be retained by
the concessioner.
k. In case Authority revises the tariff beyond what
is prescribed in Annexure-V additional amount
so prescribed shall be payable by the
Concessionaire to SDMC.
l. Monthly report of collections to be shared with
SDMC.
Figure 10: Auto Tipper for Collection of Waste
m. Auto tippers engaged in this service shall not
collect the waste from any other source viz. Dhalao, open site, ground, street corner bin and
drain etc.
n. Auto tipper engaged in this service shall not dump the waste at any Dhalao /open sites or on the
ground in any circumstances.
o. MTS shall transfer the MSW directly to Waste to Energy plant, Okhla, SLF Okhla or any other
processing site/plant designated by SDMC.
12
p. This service shall be provided on all 365 days in a year irrespective of any National Holidays,
Festivals and Sundays.
2.4. Collection and Transportation of Silt Generated during De-silting of Drains upto 4 feet
a. Engineering Department of SDMC is responsible for

the de-silting of large drains (more than 4 feet)
including the collection, transportation and disposal
of silt generated from these drains. This activity shall
be out of the scope of this agreement.
b. SDMC is also responsible for the de-silting of drains
up to 4 feet in each zone.
c. Concessionaire shall only be responsible for
collection and transportation of the silt deposited Figure 11: Auto Tipper for Street Sweeping
Waste Collection
during de-silting of Storm Water Drains up to 4 feet
as and when instructed by SDMC.
d. SDMC shall share their ‘Action Plan for de-silting by SDMC’ of drains upto 4 feet in advance
‘online’ with the Concessionaire using the computerized System.
e. Based on the Action Plan for de-silting by SDMC, the Concessionaire shall make its plan to lift
the ‘silt’ so collected by SDMC staff and deposited alongside de-silted drains within 48 hours by
using AT 1.75.
f. SDMC may also make specific online requisitions for providing contingency services.
g. AT 1.75 shall transport and deposit the collected Drain Silt only into the specified covered black
coloured containers of 5 cu m capacity provided by the Concessionaire at the designated
Secondary Collection Points (SCPs). These containers shall not be used for any other type of
waste.
h. Silt from these containers shall be transported using a hook loader to SLF Okhla or any other
site/plant designated by SDMC.
i. Drain Silt collected using this service shall not under any condition be unloaded onto the
Dhalaos, open sites, dust bin locations, ground or any other points or mixed with any other type
of waste.
2.5. Collection and Transportation of Street Sweeping Waste
a. SDMC is responsible for the manual sweeping of all streets within its jurisdiction. .
b. SDMC’s safai karamchari shall be responsible to
transfer the ‘street sweeping waste’ into specified
(colour-brown) of 1.1 cu m covered RC bins to be
provided by the Concessionaire at Secondary Collection
Points (SCP).
c. Concessionaire shall in a time bound plan transport
Road sweeping waste from SCP to the SLF at Okhla or
other designated landfill sites using Refuse Collector
Figure 12: Manual Street Sweeping
Truck (Tipper) having mechanical “Bin-Lifting”
capability to lift 1.1 cu m bins.
13
d. Time-table for clearing of bins shall have approval of SDMC.

e. AT no stage the street sweeping waste shall be mixed with any other type of waste.
2.6. Collection and Transportation of Construction & Demolition (C&D) Waste
a. Collection and transportation of C&D waste is envisaged as demand based services. SDMC
initially is seeking only tipping fee from the proposed bidder. As and when SDMC decide to
initiate the services to due notice to the selected Concessionaire, who shall then follow the
following procedure to lift the C&D waste. The resources shall be arranged by the
Concessionaire on receipt of such notice from SDMC.
b. Concessionaire on specific request or instructions by SDMC has to make suitable arrangements
for collection and transportation of C&D waste generated due to construction and renovation
activities undertaken by households and SDMC.
c. Concessionaire shall not dump C&D waste at the Dhalaos, open sites, road side or bins or open
ground etc.
d. C&D waste shall be transported separately without mixing with any other kind of waste to the
designated sites only.
e. Concessionaire shall ensure that C&D waste should not be mixed at the Dhalaos, open sites, bins
and ground either. In case, if C&D waste is dumped or mixed at Dhalao, open site and ground
concessionaire shall have to clear the C&D waste from such places free of charge.
f. C&D waste from West & Najafgarh Zone to be transported to Ghummenhera. C& D waste from
South & Central Zone to be transported to the designated processing site at Okhla or any other
processing site as notified by SDMC.
g. Concesionaire may either purchase or hire suitable vehicles and equipments for this purpose.
2.7. Collection and Transportation of Green Waste
a. Concessionaire shall be responsible for the collection and transportation of green waste
generated from households of specified colonies/ localities at least twice a week using AT 1.75
and transporting to specified nurseries as below:
S. No. Name of Zone Location of Nursery
1 South Concessionaire shall transport the green waste collected
from this zone to Vasant Vihar Nursery
2 Central Concessionaire shall transport the green waste collected
from this zone to New Friends Colony Nursery
3 West Concessionaire shall transport the green waste collected
from this zone to Punjabi Bagh West Nursery
4 Najafgarh Concessionaire shall transport the green waste collected
from this zone to Park Near Market, Sector-6, Dwarka
b. SDMC shall at its own cost install the weighbridges at each of the above specified nurseries for
the weighing of vehicles carrying green waste.
c. Route plan in tabular form as well GIS map form with timings of collection shall be approved by
SDMC.
14
d. Concessionaire shall be responsible to increase the frequency of collection as per the directions
given by SDMC during the seasonal variation.
e. SDMC may increase or decrease localities for the collection of green waste.
f. Waste collected using this service shall not (in any condition) be unloaded in Secondary
Collection Points or any other sites/ points and
g. Green waste shall not be mixed with any other kind of waste.
2.8. Deployment of Mobile Transfer Stations or Refuse Collector cum Compactor Vehicle (MTS) and
Fixed/Static Compactor Transfer Stations - (FCTS)
a. Dedicated MTS shall be deployed at specified locations to receive waste from the Auto
Tippers/3 Wheelers/Rickshaws engaged in street-level and door-to-door collection of MSW from
households and commercial establishments as per
the approved route plans.
b. In addition dedicated FCTS shall be installed at
specified Dhalaos to receive waste from manual
rickshaws, Auto Tippers, 3 Wheelers as per approved
route plans.
c. Minimum numbers of MTS and FCTS (at least four
per Zone) to be installed. Details are provided in the
in clause 4 of this document.
d. Design of MTS and FCTS shall allow unloading of
waste from primary collection vehicles in smooth Figure 13: Refuse Collector cum Compactor
way without littering waste and consuming
minimum time.
e. Garbage spilled near the Mobile/Fixed Transfer
Stations, while transferring the MSW, should be
cleared by the concessionaire so that no spillage is
left. Disinfectant should be used after the cleaning
process at that location.
f. FCTS to also have a provision of dumping waste by
residents from nearby areas.
g. Concessionaire shall also make provision for
standby MTS to address breakdowns, maintenance Figure 14: Auto Tipper unloading the waste in
to Compactor (MTS)
or failure equivalent to 10% of total requirement for
first year, 15% for second year and 20% for third
year.
h. Concessionaire shall maintain a reciprocative
balance between the MTS and FCTS but should not
go below minimum number (i. e, four FCTS)
prescribed.
i. FCTS shall have following components:
 Hydraulic loading shovel bucket of 1.5 cu m
capacity Figure 15: Fixed Compactor Transfer Station
15
 Compaction system lying on the ground level

 Detachable container of 10 cu m capacity.
Once the hydraulic shovel bucket is filled with MSW, it shall transfer the MSW to the
compaction system. Then, this compaction system will hydraulically charge and compact the
MSW and further push the waste in to detachable container of 10 cu m capacity. Once the
detachable container is filled with the compacted MSW, it shall be transported to the
designated site by using the hook loader vehicle compatible with the 10 cu m container.
j. Concessionaire should adhere to the minimum specifications (as mentioned under Clause 4;
Table 8) for the installation of Fixed Compactor Transfer station.
k. Suggestions from Concessionaire to improve specifications would be encouraged by SDMC.
2.9. Recycling Centres for Dry Waste
Concessionaire can be cleared the inert waste once an adequate quantity of a particular recyclable is
achieved to make a sale. However, Concessionaire shall adhere the following conditions:
a. Concessionaire shall in consultation with SDMC convert at least four Dhalaos as ‘Recycling
Centres’ for segregation of dry waste received through street level & door to door primary
collection service. Concessionaire has to increase the number of recycling centres on increasing
the quantity of same in consultation with SDMC.
b. Dry waste collected from street level, door-to-door system and from commercial establishments
shall be transferred only to these designated ‘recycling centres’. These designated centres shall
receive only dry waste.
c. There shall also be a provision for the households to directly deposit or sell their recyclable dry
waste to the Concessionaire at these recycling centres at pre-notified rates. A weighing scale
and counter shall be provided at each recycling unit to serve this purpose.
d. Concessionaire shall be allowed to sell the recyclable waste to Kabadiwala/ secondary market
and retain sales realizations.
e. Only ‘inert’ non-recyclable waste shall be allowed to be transported to the SLF Okhla or any
other designated sites from these centres.
f. Concessionaire shall ensure that these designated Dhalaos should be used exclusively for the dry
waste. Any other form of waste should not be brought at these Dhalaos.
g. Concessionaire shall ensure that there should no overflow of inert waste and inert waste at
these recycling centres shall not be visible to public at any time.
h. Inert waste shall not be littered outside the Dhalaos at any time.
i. Concessionaire shall not close the recycling centres at any time in any circumstances
2.10. Management of Secondary Collection Points (SCPs)

(Dhalaos, Recycling Centres, Open Sites/Street Corner Bins (SCBs), Fixed Compactor Transfer
Stations, Mobile Transfer Stations)
SDMC desires that the Concessionaire achieves zero waste situations at SCPs. However, practically it
is understood that this could only be achieved over a period of time in a phased manner. Till such
time, secondary collection points need to be managed in following manner:
16
a. Concessionaire shall be handed over SCPs on as-is-where-is-basis by SDMC at the start of the
Contract.
b. From the date of handover till end of contract, concessionaire shall be fully responsible for
carrying out up gradation, management and upkeep of all the secondary collection points.
c. Concessionaire shall carryout modification of civil structures of Dhalaos as per layout provided
in the Annexure V, including Repairs and re-furbishing of roof and walls; laying flooring,
providing shutter/door/gate; external & internal plaster; internal & external white wash/paint
etc.
d. All Recycling Centres, FCTS and Dhalaos (where waste is coming more than 8 ton) shall be
manned 24x7, Dhalao (where waste is coming less than 8 ton) shall be manned for 1 shift in a
day, all MTS shall be manned minimum by 1 driver & 1 helper by personal employed by the
Concessionaire on its pay role. No outsourcing /subletting or subcontracting would be
permitted.
e. SCP Manpower shall wear specified uniform along with personal protective equipment.
f. Concessionaire shall have no rights to display advertisements on any of the secondary collection
points. It is SDMC who shall have exclusive advertising rights on SCP and all project facilities.
g. Washing of Dhalaos shall be done weekly, while sweeping, cleaning and disinfection of
secondary collection points shall be done on daily basis.
h. Concessionaire shall ensure that:
1) Different coloured Bins are used depending upon type of waste received:
 Wet waste - green colour bin (capacity 1.1 cu m)
 Street sweeping waste - brown colour bin (capacity 1.1 cu m)
 Drain Silt - Black colour bin (capacity 5 cu m) at the designated Dhalaos
 Dry waste – blue colour bin (capacity 1.1 cu m)
2) There is no mixing of various kinds of wastes (i.e. MSW, street sweeping waste, drain silt,
Green waste and C&D waste should not mixed)
3) Waste is not be littered on the floor of the Dhalao or outside Dhalao at any point of time.
4) Bins shall not be overflowing and shall be covered when they are filled.
5) Bins from Dhalaos shall be taken out at the time of unloading in to Compactor only.
6) Adequate number of additional bins shall be provisioned to receive excess waste.
7) Bins need to be maintained so that there are no breakages, cracks, leakages, toppling of bins
and dislocation of covers. The Concessionaire shall maintain adequate number of spare bins
and ensure repair and replacement of damaged bins within 24 hours.
8) Log of reportings of damaged bins should be maintained by Concessionaire at SCP as well as
office which is subject to audit /inspection by SDMC. Continuance of default shall be viewed
seriously.
i. Auto tipper shall not be allowed to dump the waste at Dhalaos and open sites.
j. Non-conforming waste including the C&D waste shall not be allowed to be dumped at the
Dhalaos and open sites.
k. If non-conforming waste is found, Concessionaire shall transport such waste to the specified
disposal sites at own cost.
l. The Concessionaire shall ensure that the area within 15 metre radius from the periphery of the
Secondary collection points shall be kept clean all the times.
m. Bins shall be cleaned, washed and disinfected (with approved disinfectants) at least once in a
week while painting of all project assets shall be done once in an every six months.
17
n. Garbage stored at the secondary collection points should not be visible to public in any
circumstances.
o. Designate the Dhalaos for silt where 5 cum covered container (colour of container-brown) shall
be placed for the collection of silt.
p. Dhalaos receiving Zero waste should be handed over to SDMC by Concessionaire. Thereafter,
that Concessionaire shall not have any responsibility towards that Dhalao.
q. The clearing schedule of bins should ensure that the bins are emptied at least once in every
twelve (12) hours.
2.11. Mechanical Bin Washer
a. Concessionaire shall carry out washing of all the bins on a

weekly basis. Time table for bin washing shall be provided
by the concessionaire.
b. Concessionaire shall deploy prescribed number of
mechanical bin washers fitted with GPS to carry out bin
washing exercise.
Figure 16: Garbage (Compactor) Bin
2.12. Workshop for maintenance of C&T vehicles
a. Dedicated workshop for repair and maintenance including the servicing of Collection
&Transportation vehicles shall be set-up by concessionaire.
b. SDMC has identified the following land for the workshop in each zone which will be made
available to the Concessionaire for setting up the workshop
Table 5: Workshop Locations to be provided by SDMC for Each Zone

S. No. Name of Zone Details of identified land for the workshop
1 South Workshop at Lodhi Road in South Zone

2 Central Workshop at Okhla in Central Zone
3 West Workshop at Subhash Nagar in West Zone
4 Najafgarh Workshop at Dwarka in Najafgarh Zone
c. Land for the workshop shall be provided to the Concessionaire on a nominal rent @ Rs. 1/- 100
sq. m. per annum. The land shall remain the property of SDMC and shall be given to the
Concessionaire for the use during concession period only for the purpose defined in this
document.
d. In case, the land allocated by SMDC is not suitable to concessionaire, Concessionaire shall make
their arrangement of land (to set up the workshop) at its own cost.
e. Workshop site should be maintained properly and be fully equipped to provided services at par
with Good Industry Practice and should have all arrangements to meet emergency situations as
per applicable Laws.
f. Maintenance and painting of the workshop site should be carried out at least once in a year.
g. Apart from the workshop site, SDMC shall also provide atleast 2-3 parking sites in each zone.
h. Minimal following infrastructure to be installed at Workshops:
18
Table 6: List of Minimum Equipment required for the Workshop

S. No. Facility / Equipment
1 Office
2 Engine room
3 Tool storage and oil/lubricant, spares storage facility
4 Welding Facility
5 5 HP Air Compressor and jet cleaning machine
6 Washing facility for vehicles
7 Hydraulic lifting system
Battery charging machine having capacity of 12 volt, 6 batteries, battery tester such as
8
hydrometer, volt meter etc.
9 Tube vulcanizing machine tyre inflator
10 Pneumatic grease pump, grease gun etc.
2.13. General Conditions- Manpower Deployment
a. All manpower deployed on the project shall wear prescribed dress comprising of:
o For Men: Cap, T-shirt/Shirt, Jacket, Trouser, Shoes
o For Women: Cap, Salwar Suit, jacket, shoes
b. Concessionaire shall provide at least 2 sets of dress to the workers every six months
c. Colour code of dress to be finalized in discussion with SDMC. Dress colour may be different for
different activities
d. PIM prescribes minimum number of employees, supervisory and managerial staff to be
deployed.
e. Concessionaire has to provide identity cards with photo signed by the concerned authority of
Concessionaire.
f. Concessionaire shall deploy the bio-metric attendance system for keeping attendance of all the
staff. Daily attendance shall be made available to SDMC on daily basis.
Other Conditions
g. All services must conform to the provisions of Municipal Solid Waste (Management & Handling)
Rules 2000 and any amendment thereto in future as well as per the applicable rules/laws.
h. All the project assets shall be painted with anti-corrosive primer & paints of best quality as per
the specified colour by SDMC.
i. Complaint number, public slogan, message should be promptly written on all the project assets.
j. In case, break down/shut down of W2E plant, Concessionaire has to make the alternate
arrangement for the transportation of waste to SLF, Okhla or any other designated site.
k. Tare weight shall be written on every vehicle for each specified waste.
l. First Aid Box need to be used at all the SCPs and Vehicles.
19
In case, Refuse Removal Truck (RRT) is used in the emergency circumstances (viz. during the
shutdown of W2E Plant, Okhla), density system for each specified waste shall be applicable
during the weighing at weighbridge.
2.14. Management Information System (MIS)
IT Consultant appointed by SDMC shall set-up a “secure online MIS” and “application for customer
care center/control room” that facilitate effective monitoring of the project. This system shall be
“automated” as per below mentioned methods or with further improvements to the methods
suggested. There shall be provision to feed the information “manually”, in case information is not
obtained automatically. There are three major components of this system:
a. MIS Reports that shall be delivered by the System
b. Customer Care Center/Control Room Application
to receive customer, SDMC staff complaints,
requests on phone calls, SMSs or emails.
c. Automation using GPS, RFID/RFID Reader, Photo
& Request Update using “Mobile Applications”,
SMS, Bio-Metric Machines etc.
Figure 17: MIS System

Please note that the recommended requirements are:
i. Minimum that the SDMC requires at this stage. There can be more reports/automation that
can be suggested by SDMC from time to time to enhance effective monitoring of the project.
ii. Derived from SDMC perspective. Concessionaire is free to use data from system for monitoring
projects and resources at their end and can increase any reports/database that they deem fit
for their purpose (at their own cost).
iii. The Concessionaire shall be responsible to provide information that is required for generating
reports and project monitoring. Following sections describes the minimum system and
reporting requirements.
2.14.1. MIS Reporting System
The MIS reports proposed in this section are classified into following categories:
a. Door-to-Door Collection & Transportation.
b. Street level Collection & Transportation from each Colony/ Locality
c. Collection and Transportation from Hotels, Dhabas, Restaurants, Banquet Halls, Institutions,
Farm House & All Other Commercial Establishments.
d. Collection and Transportation of Drain Silt, C&D Waste and Green Waste
e. Collection and Transportation of Street Sweeping Waste and Clearing of Bins.
f. Clearing of Fixed Compactor Transfer Stations and Mobile Transfer Stations
g. Cleaning of Secondary Collection Points
Although it is understood that infrastructure servicing these various categories cannot be

segregated in watertight compartments, (e.g., a Dhalao may be receiving waste from both
households as well as commercial establishments). It is expected that the Concessioner shall classify
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the infrastructure in these groups based on the question – “to which category the said infrastructure
service mostly” However, exclusivity in categorization should be maintained, i.e., an item should not
get reflected in more than one category while reporting.
To the extent possible, aggregating the data using automated method and minimal manual
intervention shall generate reports e.g. GPS feed, SMS from field, Real Time Bio-Metric Attendance
etc. There reports are submitted to SDMC in printed format daily duly signed by the authorized
person. (However, on the real time basis, reports shall be viewable on the server, so that SDMC has
a clear view about the status of ongoing work). Report indicating summary overview of current
operation shall be made available in formats mentioned in Annexure-I.
2.14.2. Procedure for Generating MIS Reports
a. Before the Start of the month the Concessionaire has to upload the File containing information
about Action Plan for the Month. This will form base for Master information for automatically
generating MIS reports.
b. Daily, Biometric Attendance shall be taken of staff deployed and data pushed into the System.
c. At the Start of an Activity (such as primary collection vehicle starting a route; or door to door
waste collector starting a beat etc.) the concerned person will send a START SMS to the system.
System will acknowledge the receipt of such message to confirm logging.
d. Thereafter GPS system will take-over to see the progress of the activity and shall automatically
prepare the process reports.
e. At the end of the Primary Collection Route (routes end at recycling center/ compactor); the
vehicle operator, at when reaching the Recycling Center shall weigh and deliver the ‘recyclable
waste’ to the Center; and send SMS to the system about the quantity of recyclable waste
delivered and the overall assessment of quantum of waste collected (short/normal/excess). GPS
will automatically detect stoppage at the Compacting Station to close the route. System will
acknowledge close of route by sending SMS.
f. For green waste and dairy waste, same method as (c); (d); and (e) above; except the fact that
the vehicle will conclude its route at the green/dairy waste disposal site; where the vehicle shall
be weighed at the weighbridge. Weighbridge operator shall upload the weight data into the
system.
g. At the end of beat by a primary waste collector, he shall SMS close of the beat along with no. of
households left un-serviced (if any). System shall acknowledge the close of activity.
h. For collection of drain silt, there will not be any predefined route plan, and such activity is to be
taken up on the basis of requisitions. The concessionaire will need to develop an IT system that
receives requisitions (on line or call center or SMS); the log of such requisitions will be required
to be pushed on-line into the IT system of SDMC for further monitoring. Whenever an operator
services the requisition, he shall, on completion of such activity, send SMS to the (SDMC’s)
System to close it.
i. For C&D waste and dead animals, same method as drain silt above.
j. For rickshaw deployment, each supervisor of a service area shall, check the number of rickshaws
sent out and send SMS of no of rickshaws deployed on a particular day. System shall
acknowledge. When a rickshaw carried and delivers recyclable waste at the Recycling Center,
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The Operator at the Recycling Center shall send SMS to system regarding the weight of
recyclable waste received through a rickshaw.
k. When a secondary collection vehicle clears waste from a Dhalao or a bin or a recycling center,
the operator shall, through a mobile application, click a photo of the cleared item. The
application shall automatically upload the clearing information & photo through GPS system. In
addition, the mobile application shall allow the operator to record the type of waste cleared and
also if any non-confirming waste (along with type) was found in the said Dhalao/bin. In case of
recycling Center, the waste shall be weighed before transferring it to the vehicle. The weight of
recycled waste, thus cleared shall also be recorded through the mobile application.
l. When the secondary collection vehicle reaches the disposal site (SLF/ W2E/ C&D waste site
etc.), the vehicle shall be weighed at the weighbridge. The weighbridge operator shall on-line
report the receipts at the disposal site into the system.
m. For Compactors and Mobile Transfer stations, since the vehicles/ containers are connected to
GPS, the system shall automatically note clearance / arrival at disposal site.
n. For Bin-washers, same method as (c), (d) and (e) above; except the fact that the bin washing
vehicle will not be required to end at disposal point.
o. For complaint redressal, same method as (h) above.
p. For Inspection Reports, the concerned inspectors shall be provided with a mobile application
through which he can feed and upload his inspection report in the system. The application will
be GPS based, so that inspector only needs to record his observations, and/or upload photo.
q. Concessionaire shall also be provided view (and down load) access to the data and reports
generated through this system for his use. Concessionaire shall get access to data/information
only in respect of his own zone and no other zones.
r. Since the IT system of SDMC will be generating the MIS reports, Concessionaire shall be allowed
to download such reports from the system and submit to SDMC. Concessionaire need not create
additional system to produce MIS reports. His duty will be to ensure that proper logging of
activities/reporting are taking place in the SDMC’s system.
s. However, in case or times of IT system of SDMC not functional, for such period, certain basic
monitoring reports (as may be prescribed by SDMC from time to time) will be required to be
generated by concessionaire and submitted on paper format to SDMC.
t. Procedures for generating MIS reports are illustrated in figure 20.
22
Figure 18: MIS Report Generation System

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2.14.3. Customer Care Center/Control Room
Customer Care Center/Control Room/Complain address system shall have following key
components:
a. Dedicated phone lines and staff to receive complain or request from public and SDMC staff.
b. Mobile phone’s short code number to receive complaint’s SMS and Web-Interface for customer
to directly feed complaints.
c. Workflow to track the work that is reported and report back to person originating the complaint.
d. Customer Care center/Control Room shall be manned by concessionaire staff.
2.14.3.1. Dedicated Phone Lines
a. A dedicated phone number with minimum 10 lines (and extendable based on actual
requirement). Maximum call waiting time shall be 2 minutes for any received complaints. While
the customer is waiting, a recorded voice message indicating that complains can be logged by
SMS or on web shall be played, in addition to general greetings.
b. All calls shall be recorded and shall be reviewed for the quality of interaction of their staff with
the customers/SDMC staff. This recording shall be made available to SDMC, any or all the
agency/ies designated by SDMC for auditing purpose.
c. Concessionaire shall put a detailed Standard Operating Plan (SOP) in place to elaborate actual
arrangement.
d. Report received from customer shall be stored online directly. Unique ticket number shall be
generated and communicated to caller along with expected time for correcting the issue.
e. Control Room shall be staffed adequately to receive and process the complaints. Control room
shall be operational from 7 am till 10 pm on all days.
2.14.3.2. SMS to Receive Complain
a. Short code based SMS service shall be deployed by Concessionaire to receive

complains/requests in structured SMS form.
b. Similar Short code based SMS service shall be deployed by Concessionaire to receive requests
from SDMC staff for on demand service.
c. User friendly web shall be created to receive complains from SDMC/customers online.
2.14.3.3. Workflow to Track Status
a. Each complaint request shall be assigned a unique ticket number.

b. Each complaint shall be forwarded via-SMS and system to the concerned executing person with a
copy to reporting supervisor.
c. Once ticket is closed, it shall be updated in the database. In case complaint is not addressed
within specified time, reason for delay along with likely resolution time shall be supplied in
database.
d. Status of complain if completed or not completed (along with reason and likely date of
addressing) shall be supplied to the customer on or before the specified date.
e. Customer feedback shall be taken on completion of task and shall be stored in the database.
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f. Similar system shall be in place for SDMC staff raised request/complaint ticket.
g. Status shall also be searchable online using ticket number and customer phone number.
h. Current status of all open and closed complaints shall be visible online and user shall be able to
view their status by date or/ and complain number etc.
i. On completion of work – SMS shall be sent back to the customer indicating completion of work.
Systems shall have provision to take feedback of customer on the level of satisfaction based on
service provided.
h. Daily summary report Zone Wise, Sub-Zone, Ward Wise shall be sent to the relevant designated
SDMC staff. These repots shall be auto-generated from the customer complaint database
2.14.4. Hardware & Other Components need to be placed by Concessionaire to meet the MIS/IT
Requirements Proposed by the IT Consultant
SDMC appointed IT consultant shall be prescribing the system and type of the Hardwares to be
installed. Since SDMC shall anchor the main MIS software at its own cost, the Concessionaire shall be
responsible for installing compatible Hardwares. It is expected following types of automation and
monitoring Hardwares shall be installed.
2.14.4.1. Unique numbering System for Project Assets
As a precursor for automation, a unique numbering system should be followed for marking all
Secondary Collection Points/Assets in such a manner so that all such points are uniquely identified
across the SDMC area. This numbering shall be referred in all time-table/customer complainant
redressal systems and other communications.
Following are some examples for unique numbering:

a. For uniquely identify the bin number 120 in South Zone, Ward 10: SDMC/ZS/W10/B120
b. For uniquely identify the Dhalao (collection point) in South Zone, Ward 15: SDMC/SN/W15/D102
c. For uniquely identify the 2nd container at the Fixed Transfer point in West Zone, Ward 25:
SDMC/ZW/W25/F101-1
The final numbering mechanism shall be approved by the SDMC
2.14.4.2. GPS in All Vehicles
Concessionaire shall install GPS system in all the vehicles with following device specification or
better:
a. General Specifications:
i. Dual band GPRS (900/1800 Mhz).
ii. On-board Storage of at least 2 days of data.
iii. Internal battery to sustain operation for at least 10 hours with a minimum recording at interval of
30s and reporting at intervals of minimum of 120s.
iv. A minimum reporting interval of 30s.
v. Alerts on external power disconnection.
vi. Internal antenna or antenna wire enclosed in metal sheath.
vii. IP 65 enclosure (i.e. water proof for occasional sprays of water and dust proof).
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viii. Device should be hidden – minimum of -161db gain for GPS antenna.
ix. Ability to work against sustained external voltage of upto 33v and handle transient of as high as
non-spike 55v/6000 Joules spikes (To work in presence of hydraulics, falling battery).
x. Digital Input: 2 minimum. Changes to digital input must be communicated immediately – i.e.
changes should not be missed because it falls in between recording interval. On the other hand
transients (< 1-2s) must be discarded.
xi. Analog Input: 1 minimum
b. Accessories:
i. Must be able to detect engagement of bin’s raising/lowering.
ii. Must be able to detect raising/lowering of tipper’s body
c. Protocol:
i. Commands for controlling devices via SMS and protocol/data format must be shared with SDMC
and vendor must warrant that the users can choose to use their software to work with devices
without paying anything extra
d. Over the air control of device – including server to which devices communicate with
e. GPS Running Requirement

i. 98% of installed GPS shall be operational all the time.
ii. Any non-operational GPS shall be replaced within 24 hours of time of non-functioning.
iii. If any GPS is not operational (within the above limits), driver shall be provided with
android/Mobile Application enabled phone with location tracking capability and same shall be
monitored separately by concessionaire.
2.14.4.3. RFID (Radio Frequency Identification Reader)
a) RFID tag in non-breakable, non-temper & non-removable enclosure shall be fixed on all key
project assets by the Concessionaire. Key assets shall include (but not limited to):
(i) 1.1 cum RC bin
(ii) Container of 5 cum/10 cum
(iii) All vehicles
b) RFID tag should contain following information

Table 7: Asset Information Sheet
Asset Implementation
Asset type Asset no. Ward no.
Date
Vehicle RFID Tags shall store Information in RC and Insurance details, in structured format.
c) Concessionaire shall provide (2 RFID Readers per ward) including inbuilt display to read RFID tag
information. These readers shall be fitted with GPRS module and information shall be relayed to
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the asset records on server – indicating asset validation date (and comments if any)
Concessionaire shall replace the damaged RFID Tag within the 24 hours’ time of non-functioning.
New RFID tag in place of damaged tag shall be fixed with the same information.
2.14.4.4. Mobile Application for Reporting from site
IT Consultant appointed by SDMC shall provide robust mobile applications to report the site
conditions. Following are minimum requirements:
a) Mobile application shall be able to send information to control room about the ground situation
along with “Photo”, “Geo-Tag (latitude-longitude) and Status update.
b) This mobile application shall work even when GPRS connectivity is not there and the moment
GPRS connectivity is available, data shall be uploaded to the servers.
c) Data collected from this application shall not be alterable by the originator. Adequate encryption
shall be supplied for the same.
d) This application shall be used for (but not limited to):
i. Report Arrival of Street to Street Collection van by sending photograph of street (along
with marked timetable on ground) about the arrival.
ii. Report Arrival of Auto-Tipper to Dump in the Fixed/mobile compactor
iii. Report Lifting of Bins from Secondary Collection Points
iv. Reporting after clearing Silt
v. Reporting after clearing road sweeping waste bins
vi. Reporting of any site condition that is required to be reported by SMDC from time to time.
e) Concessionaire shall be responsible for providing Android phone, SIM with data connection to all
its drivers, supervisors and any other staff who is designated for reporting from ground with
application. Non-reporting will be automatically treated as no work completed.
f) Concessionaire shall also train all their staff to use the application.
2.14.4.5. Bio-Metric Attendance
1) Concessionaire shall deploy robust biometric attendance system to report staff attendance.
Following are minimum requirements:
a) Bio-Metric Attendance System that is fitted with GPRS/any other mechanism to relay each
record instantaneously to the central server shall be deployed by the concessionaire.
b) For staff who have missing finger prints (at times reported by few workers), alternate fool
proof system shall be deployed.
c) Machines shall be deployed at all offices and attendance points (mobile-bio-metric devices
for open points)
d) Only records received from bio-metric attendance shall be treated as valid records for staff
reporting – in reports generated from servers.
2.14.4.6. MIS Reporting Formats
Formats for the MIS reporting system are mentioned in the Annexure-I.
3. Information Education Communication (IEC) Programme For Municipal Solid Waste Management
3.1. Objectives of the IEC Campaign
The objective of the Solid Waste Management project designed in this tender is to modernize the
waste management process, and thus reduce the waste collected in Dhalao, Street Corner Bins and
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Open Sites. For this purpose, emphasis has been laid in the project for door-to-door collection of
waste, street level collection of waste and vehicle-to-vehicle transfer of waste for transportation.
Another important objective of the project is to introduce 3 Rs (Reduce, Re-use and Recycle) so as to
reduce the load of disposal of solid waste. For this purpose, the concept of segregation of waste (dry
and wet) at household level, separate waste handling chain for different kind of waste and recycling
centers at ward level have been envisaged.
The success of the project is dependent upon participation of the stakeholders. The Citizen being
one of the most important stakeholder in the project, due emphasis is required to have an IEC
strategy for increased participation of citizens and residents.
The IEC strategy shall be prepared with an objective to create awareness among target audience and
ensure public participation in the municipal solid waste management program envisaged in this
project.
This IEC strategy would provide the framework and facilitate SDMC to address the communication
needs related to implementation of sanitation and waste management project in the city.
The main objectives of developing and implementing the IEC campaign are to change the attitude
and behaviour of the target audience through:
 Increasing level of awareness on the concept of waste accumulation and the way it affects their
lives.
 Inducing the waste generators to adopt modern waste management system introduced by
SDMC such as segregation of waste as ‘Dry & Wet Waste’ at source, usage of ‘door-to-door’ and
‘street level’ collection systems, storage of segregated waste in separate bins, separation of
hazardous waste from the regular wastes and safe disposal of all the segregated waste as per
the designed waste management system.
 Sharing information about the waste management system placed by the municipal corporation
like schedule of collection of different kinds wastes, free and chargeable facilities, change or
update in any fixed schedule/s or route/s, emergency or on-demand facilities, complaint
redressal numbers, customer care centres etc.
 Promoting public participation in the successful operation and maintenance of waste
management system through sensitisation of citizens, RWAs, Traders Associations, etc.
 Propagating the message that the “Clean City” is a pride of every citizen.
 Approaching Zero Waste situation in due course
3.2. IEC Strategy adopted by SDMC
a. Appointment of Communication Strategy Partner (CSP): The SDMC shall its own cost engage a
Communication Strategy Partner (CSP) to aid and advise the Concessionaire and SDMC for
carrying out the media campaign.
b. SDMC to procure all material for providing IEC campaign its own cost
c. Concessioners to implement the IEC campaign at their own cost except for holding specific
events for which Financial Bids are invited.
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3.3. Roles of various Agencies
a. Communication Strategy Partner (CSP)
 Prepare an IEC strategy for seven year period and budget estimates for the same.
 Define role of SDMC, Concessionaire and CSP in the IEC campaign.
 Prepare suitable strategies for various target groups such as different housing groups
(LIG/HIG/MIG/JJ Clusters/ Villages/ Resettlement Colonies/Unauthorized / Commercial
Area/ Markets/ daily markets/ Sabzi Mandi/ School and College students etc.
 Establish two way communication mechanisms with stakeholders of the project such as
citizens, the media, RWAs/Trade Organizations on one hand and the implementing agencies
like Concessionaire or/and SDMC on the other hand.
 Prepare and design Short Films, Advertisement Campaign, Posters, Brochures, Flax,
Hoardings, Pamphlets, Stickers, Radio jingles, etc. for the campaign
 Monitor quality and accuracy of contents of the advertisement material
 Lay out ward wise annual plan for conducting campaign events such as: meetings,
workshops, street corner plays, movies etc. Detailing number of event content, schedule,
target group which are to be conducted by the Concessionaire in association with
RWAs/Trade Associations/ School and collage Managements/ NGOs and SDMC, etc.
 Train resource persons from the SDMC, Concessionaire, RWA/ Trade Associations etc. for
propagating awareness
 Conduct workshops for staff of Concessionaire and SDMC and training them by using
manuals and other IEC materials
 Any other activity as may be approved by SDMC.
b. The Role of SDMC
 Provide all advertising and campaign material to the Concessionaire at its own cost for the
IEC campaign during entire concession period
 Printing of campaign materials like brochures, posters, stickers etc., at its own cost and
making them available to concessionaires as per plan provided by CSP
 Pursue with various media including cinema halls in public interest to create awareness.
 Issue of Advertisements, Films, Radio Jingles etc., to media at its own cost
 Identifying resource person from the SDMC / any other local organizations and training them
to propagate awareness amongst staff on continuous basis
 Conducting orientation programs for line department staff.
 Attend events organized by the Concessionaire
c. The Role of Concessionaire shall be
 Implement campaign as prepared by CSP and approved by SDMC.

 Concessionaire shall be paid a fixed amount based on the Financial Bid Submitted (per event
basis) for organizing events such as RWA meetings/workshops/sabra and plays etc. as per
the plan of CSP to meet expenses on arranging chairs/tents/refreshments/invitations etc.,
29
irrespective of the size of audience or number of attendees. Number of events shall be

based on the plan provided by CSP.
 Identify resource persons from RWA or local organizations (College, School, and Society) to
propagate awareness amongst the citizens.
 Organize colony /community level events comprising workshops and meetings with RWAs
etc. as per the IEC plan prepared by the CSP and showing audio-visual tapes and CDs, short
films, presentations etc. during such meetings/ workshops with the involvement of RWA and
other supporting networks.
 Conducting orientation programs for all workers belonging to MSW Service.
 Conducting door-to-door campaign to elucidate participation of citizen in the programme
(including distribution of brochures & pamphlets)
 Distribution/ putting up campaign materials like brochures, posters, stickers etc, provided by
SDMC as per plan provided by CSP
 Placing and painting information boards at various localities for disseminating information to
public for availing the services envisaged in the project.
 Creation of website of the SPV wherein all information, such as schedules, timings, charges,
complaint redressal system, Asset details, services, etc. that are required by the public are
available. The web-site to be bilingual (English & Hindi).
 Organize School level programmes as per plan/programme prepared by the Communication
partner.
 Organize IEC programme for rag-pickers and kabadi-wallas to integrate them into the
project.
 Perform such activities as may be required for the success of the project and ensure
participation of citizen
 The IEC programmes organized by the Concessionaire shall target each of the stakeholders
with specific objectives, such as:
Target Audience Communication Objective
HIG/MIG Households  To create awareness on importance of separate storage of
wet and dry waste at source
 To encourage use of two dustbins
 To encourage for payment of collection charges for door-to-
door collection
 To disseminate information on services and infrastructure
provided by SDMC for waste management
 Encourage participation in door-to-door or street level waste
management in their area
 Promote 3Rs and usage of Recycling Centre in the area
 Share information on municipal rules and laws regarding
waste management
LIG/EWS/JJ/  Motivation for use of dustbins for storage and disposal of
Resettlement household waste
Households  To create awareness on importance of separate storage of
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wet, and dry waste at source
 Encourage use of dustbins or designated places for disposal
household waste
 To encourage use of dustbins whenever out of house
 To encourage for payment of collection charges for door-to-
door collection
 To disseminate information on services and infrastructure
provided for waste management
 Encourage participation in door-to-door or street level waste
waste management
Owners and workers of  To create awareness on importance of proper disposal of
commercial waste to the designated sites/bins/ places
establishments  To sensitize them to keep the area around their
establishment clean for better sales and re-visits of
customers
 To sensitize them on the payment of user/collection fee
 Encourage participation in the street level waste
 To disseminate information about the services and
infrastructure provided for commercial area for waste
collection and disposal
waste management in commercial areas.
 Awareness on their role to improve the system through
Compliant Redressal System,
School children  To educate and create awareness on various aspects of solid
waste management and environmental sanitation issues
 Awareness on impact of poor waste management on health
 Promote volunteerism and motivation for taking active part
in promoting “clean city” drives and other environmental
sanitation, and waste management activities in the city
 Encourage participation of family in the ‘Clean City’
campaign
 To disseminate information about the services and
infrastructure provided in their localities for waste collection
and disposal
Associations and  Encourage their participation in the Sanitation programme
31

organizations of SDMC and take their support in meeting the objectives of
the project.
 Use the influence and good-will of these organizations in
seeking community support for the programme.
 Using them to monitor the performance or outputs of the
project, and report shortcomings, if any.
 Use such organizations to create awareness on various
aspects of solid waste management and environmental
sanitation issues
 Use such organizations to disseminate information about the
services and infrastructure provided in their localities for
waste collection and disposal
waste management and for disseminating them to their
members
 Creating their role to improve the system through Compliant
Redressal System.
NGOs and CBOs  Encourage their participation in the Sanitation programme
of SDMC and take their support in meeting the objectives of
the project.
 Use the influence and good-will of these organizations in
seeking community support for the programme.
 Using them to monitor the performance or outputs of the
project, and report shortcomings, if any.
 Use such organizations to create awareness on various
aspects of solid waste management and environmental
sanitation issues
 Use such organizations to disseminate information about the
services and infrastructure provided in their localities for
waste collection and disposal
waste management and for disseminating them to their
members
 Creating their role to improve the system through Compliant
Redressal System.
 Using them to organize IEC programme in the communities
of their influence
Rag-pickers and  To create awareness on safe handling of recyclables
kabariwalas collected from the waste
 To create awareness on importance of segregation of waste
and harmful effects of littering
32

 To encourage and educate rag pickers for joining the
Company as partners/ employees of the SPV
 To integrate them into the project
Sanitary workers (of  To create awareness on the new system introduced and
SDMC) their role
 To create awareness on changes introduced in Dhalao
management.
 To create awareness on safe handling and disposal of waste
 To create awareness on importance of segregation of waste.
 To encourage participation in waste management system.
 Disposal of waste to the secondary designated points,
benefits of compactor stations, street to street collection
system and its benefits
 How to handle street sweeping waste
 How to handle drain silt
Service providers-  To sensitize on the importance of regular and repetitive IEC
SDMC/Concessionaire experience activities covering all aspects of waste
and NGOs management
 Based on the experience and leaning from past, improve and
modify IEC plan
 Devise monitoring of IEC plan
 Seek reports from the Target Audience through survey / or
any other means on effectiveness of the campaign
Councilors and local  Sensitization on the issues of waste management and its
leaders impact on the public health
 Motivate to mobilize the community support for waste
management in their area of operation/wards
Note: Concessionaire to give its plan of action in the Initial Implementation plan (concessionaire
may be part of CSP) Performance Evaluation and Plan Modification by CSP
3.4. Summary of Activity Implementation Plan

Following table summarizes some of the key activities and agency responsible:
Activity Tasks
Development of  Organize a workshop attended by key stakeholders from SDMC, to
support Materials such discuss and review the contents developed by CSP
as messages, scripts,  Incorporate suggested changes
slogans, jingles and  Produce and approve prototype of all the materials
production of materials
 Pre-test the materials in the target audience
by SDMC and CSP
 Modify the materials if needed
33
Activity Tasks
 Lay down supervision and Implementation guidelines
Cost: To be borne by SDMC
Relationship building  Before the start of implementation of the communication
with key campaign, a relationship building exercise would be taken up to
organizations/persons ensure participation of the key stakeholders such as RWS, NGOs,
by Concessionaire and Associations, local leaders, youth groups, women’s group, school
SDMC management and principal and media personnel.
Cost: To be borne by SDMC
Launching of campaign  The campaign will be launched in formal ceremony organized to
by SDMC, create hype and enable coverage of the campaign launch. Hon’ble
Concessionaire and CSP Mayor, Councilors, prominent citizens of the area, political leaders,
(one time in each Zone) school principals, municipal authorities, commissioner of SDMC,
media persons, campaign partners and general public would invited
to attend the function.
 A suitable place in consultation with the SDMC will be selected and
requisite arrangements such as tent, chairs, tables, snacks, posters,
banners; public address system, drinking water, etc. will be
arranged.
 The function should be formally addressed by renowned persons
including invited guests.
 Salient features of the campaign will be presented to public through
this ceremony
 Efforts would be made ensure maximum coverage of the event by
vernacular as well as main stream media
 Cost to be borne by SDMC; concessionaire to provide the necessary
support.
Interactive group  Meeting with the representatives of RWAs, Market Associations and
discussions by SDMC School principal with a request to organize interactive sessions after
and Concessionaire informing them about the objectives of the campaign.
 Seek their permission/approval/support
 Finalise date, time and venue well in advance
 Ensure presentation facilities such electricity connection, plug
points, projector, laptop, presentation material, white board,
marker, etc.
 Distribute handbills before the presentation or community meetings
 Allow audience to raise questions and give comments
 Answer queries
 Allow everyone to participate in the discussion
 Give information about the campaign in detail
 Conclude and thank the audience and organisers for their
cooperation
34
Activity Tasks
 Seek feedback
 Concessionaire to be paid Rs. 10,000 per event
 SDMC and Communication partner to provide support.
Door to door campaign  Seek support from RWAs, Colonies, Corporator, local youth,
by Concessionaire influential persons, members of the association and women groups
and request them to accompany you
 Use supervisors as campaign agents
 Schedule visits in advance and share the schedule with the local
contact
 Check if they are available at the time and date you are scheduling
the visits
 Take help of the sanitary workers to know more about the localities
and area
 Carry educational materials such as pamphlets and handbills
 Ensure that you are not disturbing anyone at odd hours
 Confirm about best time to make visits
 Keep the meeting short (not more than 5 minutes)
 Be polite and thank at the end of the meeting
 Seek feedback
 Organization and Logistics cost to be borne by Concessionaire
 SDMC and Communication partner to provide guidance and support
and publicity material.
Cable TV Network by  Meet the operators of the area
SDMC and  Tell them about the campaign and seek their participation and
Concessionaire support for the same
 Show them the strips which you want them to run on their network
 Request them to run the same at appropriate time (time as
suggested by you)
 Request them to run the strips several times a day
 Logistics to be organized by Communication Partner; SDMC to bear
cost. Concessionaire to provide support.
 SDMC to bear the cost
Putting Up Publicity  Locate suitable (clearly visible and seen) places (frequented by local
Materials people) for pasting the posters
(Posters)  Seek permission if the location belongs to private or public owner
 Put up the posters
 Visit the areas again and seek people’s opinion on suitability of the
posters and whether people are paying attention to it
 Posters shall be provided by SDMC. The activity to be conducted by
Concessionaire.
35
Activity Tasks
Distribution of  Meet a responsible resident, preferably RWA’s/Commercial
Pamphlets/ stickers Association’s representatives and seek their support
 Tell them about the objective of distributing pamphlets
 Visit households/establishment and distribute pamphlets
 Answer question if asked by the recipients
 Pamphlets shall be provided by SDMC. The activity to be conducted
by Concessionaire.
Putting up Hoardings  Consult SDMC authorities and commercial association to identify
and Wall suitable location where hoardings and wall writing could be put up
Writings by  SDMC to bear cost.
Concessionaire  Concessionaire to implement.
Distribution of Stickers  Contact commercial establishment, taxi/tempo associations, tree
by Concessionaire wheeler associations, rickshaw stands, bus union and tell them
about the campaign and seek their support to paste the stickers on
vehicles.
 Give them some stickers and request them to stick them on at
relevant places
 Take care that the stickers are visible and easily readable
 Stickers shall be provided by SDMC.
 The activity to be conducted by Concessionaire.
School Activities  Prepare a plan for each school in advance (at least 15 days)
 Meet the principal of the school and share the plan with him/her
 Make necessary changes suggested by them
 Seek a date for organizing the activity
 Organize the activity on given date without any fail
 Distribute prizes next day in the assembly
 Seek suggestion from the students about the next activity which can
be organized.
 Plan next activity accordingly if appropriate
 Activity to be conducted by Concessionaire.
 SDMC and Communication partner to provide material support.
Street Plays/local  Identify a suitable place in the areas where street plays would be
meetings performed in consultation with the local leaders, ward members,
NGOs or local youth groups
 Finalize timings in consultation with the local leader to ensure
maximum participation
 Inform the performing groups in advance (two days) about the
timings and place
 Make announcement in the locality about the programme in
advance or put it up notice boards
36
Activity Tasks
 Organize the performance with the help of community volunteers
and leaders
 Seek feedback on the performances and messages given through
the play
 Take suggestion of the people on format, languages and
entertainment aspects of the play
 Pass on the feedback and comments to the performing team and
ensure they have incorporated the appropriate changes
 Activity to be conducted by Concessionaire.
 SDMC and Communication partner to material support.
Planning  Make a calendar of events with date and place clearly mentioned
 Prepare a small questionnaire to record observation and comments
of the audience
 Record observations in regard to SWM in the areas where campaign
is launched and observe changes if any
 Feed the data into computer and analyse various reports.
3.5. Incentives and Disincentives – SDMC
Incentives and reward play major role in improving behaviour. In order to gain better results from
the IEC campaign, there will be a provision of incentives and disincentives. The organizations
especially RWAs and market associations which have shown good results should be felicitated in
public functions to motivate and encourage others to replicate the same. Some of the incentives and
disincentives which may be used during the campaign are;
 Cleanest Residential Area Award – A certificate or trophy from the Mayor or Commissioner –
ward wise
 Most Responsible RWA - A certificate or trophy from the Mayor or Commissioner ward wise
 Cleanest Market - A certificate or trophy from the Mayor or Commissioner ward wise.
 Responsible Citizen Award to most active citizen for his her contribution to improvement of
SWM in the city.
 Collective penalty on RWAs, Market Associations for poor waste management
 Best Sanitary Worker of the Year from Concessionaire and SDMC
 Felicitation of NGOs and CBOs on special occasions
The Concessionaire and SDMC shall make necessary assessments to identify the prize-winners;
SDMC shall organize half yearly felicitation programme for granting incentives/ dis-incentives. The
cost of organizing such programme shall be borne by SDMC.
3.6. Monitoring Effectiveness of IEC Campaign
37
a. Monitoring of IEC activities shall be done on the basis of returns to be filed by concessioner in
respect of ‘Monitoring Indicators’ given below-
 Number of events (meetings, folk shows, posters, banners etc.) organized
 Number of participants (male and female) in the meetings, discussions, etc.
 Number of households being serviced by waste collection service
 No. of CBOs, RWAs, SHGs, NGOs, Schools, Institutions and Commercial establishments
involved in the IEC programme
 No of households, institutions, commercial establishment, schools, etc covered under the
IEC programme (as per tables below)
 No of calls received regarding provisions or services
 Number/places requisite infrastructure is provided
b. Door to Door Collection( in specified colonies) where door to door collection to be carried out :
Two set of door to door waste generators are:

(i) Those using the SDMC facility and paying user charge. For this category, the campaign in the
nature of survey for improvement is to be conducted. Area supervisor to visit houses and get
a feedback form filled up.
(ii) For those not using the facility, the campaign shall be more elaborate and aim at motivating
them to start using the services. Supervisors of the respective wards to make personal visits
along with handbills and persuade the households.
All household in the ward must be visited at least per quarter a year. Each time a house is visited a
SMS in predefined Format is generated. The feedback form dully filled in PDF format shall be
uploaded in the Centralized Software with key findings. Format of the feedback form is as follows:
Door to Door Ward Number…………..

Suggestions
House Date Using Reasons for not e-
Name Satisfied Mobile Signature
Number visited services satisfied or mail
grading
Y/N Y/N
Phone number and email ID collected to be used to flash messages and important changes in the
route plan/ timings of collection etc.
c. Street level Collection
Two set of waste generators are:

(i) Those using the SDMC facility and giving waste to the SDMC defined collection vehicle
operated by the concessionaire. For this category, the campaign in the nature of survey for
improvement is to be conducted. Area supervisor to visit houses and get a feedback form
filled up.
(ii) For those not using the facility, the campaign shall be more elaborate and aim at motivating
them to start using the services. Sharing information about the waste management system
placed by the municipal corporation like schedule of collection of different kinds wastes,
38
change or update in any fixed schedule/s or route/s, emergency or on-demand facilities,

complaint redressal system and numbers, customer care centre.
(iii) Supervisors of the respective wards to make personal visits along with handbills and
persuade the households.
All household in the ward must be visited at least once a year. Each time a house is visited a SMS in
predefined Format is generated. The feedback form dully filled in PDF format shall be uploaded in
the Centralized Software with key findings. Format of the feedback form is as follows:
Street level Ward Number…………..

Suggestions
House Date Using
Name Satisfied Reasons for Mobile e-mail Signature
Number visited services
not satisfied
Y/N Y/N
d. Commercial complex/ markets/ daily markets/ Sabzi Mandi/ Hawkers
Waste generators in this category will use paid services. Initial plan for campaign in first few
months will be informative in nature. Area supervisor to visit each shop/ office/ hawker and
handover handbills carrying relevant information, about the waste management system placed
by the municipal corporation like schedule of collection of waste, rates to be charged, change or
update in any fixed schedule/s or route/s, emergency or on-demand facilities, complaint
redressal system and numbers, customer care centre.
All waste generators in this segment must be visited / contacted at least twice a year. Each time
a generator is visited/contacted, a SMS in predefined format is generated. The feedback form
dully filled in PDF format shall be uploaded in the Centralized Software with key findings. Format
of the feedback form is as follows:
Commercial / Hotel/market/ Hawker Ward Number…………..

Date Using e-
Address/locatio Nam Satisfie Suggestion Mobil Signatur
visite service mai
n e d s e e
d s l
Y/N Y/N
e. General Awareness Program and Self Reporting
Workshop/meet RWAs, Traders Once every Six Half-yearly report to SDMC officials must
ings/presentatio Associations, months (CSP will be uploaded on the be invited in
ns/Showing Schools, decide) software giving writing to
audio-visual Collages, frequency will names/numbers/dat participate in such
tapes and CDs, Clubs more in starting e/theme. A report on meetings. PMC to
short films, year hard copy to be be notified in
39
street plays submitted along with advance.

video recording.
Distribution of RWAs, Traders Once a year (CSP Yearend report on SDMC officials /
campaign Associations, will decide) numbers/types/ PMC to
materials like Schools, target group where independently
brochures, Collages, material is cross verify
posters, stickers Clubs distributed with
etc. to target address.
group.
Workshop for Once every 12 Video recording of SDMC officials must
SDMC months. First the workshop to be be invited in
employees workshop with submitted along with writing to
15 days of report carrying participate in such
starting the work attendance of SDMC meetings. PMC to
(CSP) frequency employees attended. be notified in
will decide by advance
CSP
Workshop for Once every 12 Video recording of SDMC officials must
Informal waste months. First the workshop to be be invited in
collector workshop within submitted along with writing to
two months of report carrying participate in such
starting the attendance of SDMC meetings. PMC to
work. Frequency employees who also be notified in
by CSP attended advance
3.7. Evaluation of IEC campaign & Modifications
The Communication partner shall, from time to time (as per schedule prescribed by SDMC) shall
conduct performance evaluation surveys of the project in general, and opinion/awareness of citizen/
stakeholders in general. CSP may assess the parameters based on following indicators:
CSP shall device the formats and strategy for conducting survey to cover various aspects of the
projects. These surveys shall be conducted time to time during concession period to assess the
effectiveness of project sub-components and system deployed. The survey shall also indicate the
need to make relevant changes from time to time to increase overall efficiency of project
Performance /impact indicators
 Increased level of awareness among target audience (% increase from the baseline data).
 Percentage increase in the households/establishments segregating the waste at source.
 Percentage increase in the households/establishments dumping waste at the designated
sites/bins.
 Percentage increase in demand for infrastructure.
 Percentage increase in provision of infrastructure and optimal use of the same.
40
 Percentage increase of number of waste generators regularly serviced by the municipal

collection system against percentage of total waste generator.
 Increased awareness on role of generators in the SWM
 Increased number of public/private institutions participation in the SWM
 Increased satisfaction level on services provided by the waste collectors/municipal agencies
 Improvement in the overall image of municipal agencies
 Request from the neighbouring areas for IEC campaigns
Gradation of the Respondents Attitude:-
The gradation of IEC among people could be performed through questionnaire survey conducting.
The sampling criteria should be based on the representation of various communities of the society.
The survey finding results in % could be depicted as like, in the following table.
Tentative Indicative Schedule of IEC Activities Subject to Inputs from CSP Partner
Target
Activity Approach Frequency Timing Place Responsibility
Areas
Door to Involving Each household of Visits can Personal Concessionaire HIG,
door RWAs, CBOs, selected locations be made visit to each MIG, LIG
campaign NGOs , Mahila should be visited household Commer
Mandals, at least twice in the cial
volunteers, during the targeted Areas
corporate and campaign areas
local leaders
Cable TV Through local Message/Advertis Could be - SDMC HIG,MIG
Network cable TV ements should be broadcas ,LIG
operators to broadcasted twice ted (for Slum
broadcast
a day on the most females)
advertisements
of 10 to 30 secs popular channels, and at
and strips strips may run evening
through at regular for
intervals to owner
reinforce the and
messages family
members
Print Coverage Messages Daily - SDMC HIG,
Media: through /Advertisements morning MIG, LIG
Newspaper newspapers, should reach news - Institutio
magazines,
s people at least paper ns and
press notes and
releases once in a week Commer
preferably on cial
weekends Areas
FM Radio FM Operator to Message should During - SDMC -
deliver be delivered every popular
message on
41
Target
Areas
popular day at regular program
channels intervals during me
campaigning
period
Street Involving RWAs Once in a month Dependi Park, Concessionaire MIG/LIG,
Play/Works and NGOs at the selected ng on the Community Slums,
hops locations season open Commer
/Meetings and spaces, cial
suitable chauraha, Areas
sites nukkad, etc.
Posters/ Involving One time during - In Concessionaire HIG,MIG
Billboards RWAs, CBOs, campaign period residential, ,LIG
Trader commercial ,Comme
Associations, and rcial and
School and Institutional Institutio
other areas. At nal areas
institutions prominent
places so
that it is
visible to
maximum
people
Stickers Involving One time during - On the Concessionaire All
Shopkeepers, campaign period doors, fire
Transport hydrants,
owners, notice
Transport/Rick boards,
shaw Owner gates, auto
Association and cycle
rickshaw,
show cases,
etc.
Pamphlets Involving Twice during Concessionaire HIG,MIG
/ Handbills RWAs, CBOs, campaign period ,LIG,
NGOs, Self-help Commer
groups, Local cial and
advertisers, Institutio
Trader nal
Associations, Areas
Volunteers,
Students
School Involving Two- three During School hall, Concessionaire Schools,
42
Target
Areas
Activities school activities in each school Auditorium, Colleges
authorities, school during the timings Class rooms,
teachers, and campaigning (preferab playgrounds
students period ly if any , assembly
activity ground
period is
assigned)
Specially
on days
like
environm
ent day,
water
day etc.
Rallies/Publ Involving Once in a month Weekend City park, Concessionaire All
ic Meeting RWAs, CBOs, during campaign s, City Centre,
Self-help preferabl Community
Groups, Mahila y Sunday halls,
Mandals, early Schools,
NGOs, Local mornings Commercial
influential or late Areas
resource evenings
person, Trader
Associations,
Volunteers,
Students
43
4. Zone Wise Information Details
4.1. South Zone
The MSW from the South Zone through the specified vehicles finally shall be dispose to Waste to
Energy Plant, Okhla Phase -2. Waste specified other than MSW viz. silt, street sweeping waste shall
be transported to Okhla landfill site which is situated in Okhla phase -1, C&D waste shall be disposed
at the specified processing site and green shall be disposed at the specified nursery.
4.1.1. Service Area
The South Zone of Delhi is, indeed, a true representative of the all kinds of area - authorized,
unauthorized, JJ colonies, urbanized village, rural village, Industrial and Slum area etc. Total area
covered by the South Zone is approximate 190.03 square kilometer.
Figure 19: Ward Map of South Zone
44
4.1.2. Population profile
Table 8: Ward Wise Details of Population, Households as per Census 2011 of South Zone
No. of Total Ward Wise Area

S No. Ward No. Ward Name
Household Population (In Sq. Km)
1 161 Malviya Nagar 8240 35888 5.55
2 162 Village Hauz Rani 8118 37426 1.04
3 163 Safdarjung Enclave 11080 47087 3.68
4 164 Hauz Khas 8718 37288 2.29
5 165 Vasant Vihar 10123 41649 5.74
6 166 Munirika 10467 42344 1.22
7 167 R K Puram 10250 45640 2.30
8 168 Nanakpura 9754 45217 3.21
9 169 Lado Sarai 8385 35627 6.40
10 170 Mehrauli 12529 59348 2.98
11 171 Vasant Kunj 11785 52382 5.69
12 172 Kishan Garh 13351 53909 22.47
13 173 Said Ul Ajaib 12389 55826 10.38
14 174 Chhatarpur 16141 76829 13.09
15 175 Aya Nagar 11941 60483 31.91
16 176 Bhati 8994 47780 46.51
17 177 Sangam Vihar 19989 107021 6.52
18 178 Devli 13358 67235 2.56
19 179 Tigri 11418 58573 2.07
20 180 Dakshinpuri Extn. 11427 56234 1.40
21 181 Khanpur 11881 61066 3.50
22 182 Ambedkar Nagar 8756 45365 0.50
23 183 Madangir 9492 49123 0.50
24 184 Pushp Vihar 9558 43613 1.82
25 189 Chirag Delhi 7608 34169 2.31
26 191 Shahpur Jat 15066 61669 4.39
TOTAL 290818 1358791 190.03
4.1.3. Projected Population
South Zone of SDMC has a population of 1358791 souls as per Census 2011 with decadal growth rate
of 21% in the decade 2001-2011 for Delhi.
Table 9 below shows the projected population of the South Zone upto year 2021 keeping in mind the
current prevailing growth rate. It is to be noted that the projected population of year 2014 have
been used for planning of minimum project assets requirement for collection and transportation of
solid waste.
Note: As per the NCR Regional Plan, projected population of Delhi in 2021 is in range of 197-208 Lakhs (Growth
Rate of Delhi is about 18%)
45
Table 9: Projected Population of the South Zone
Year Projected Population
2012 1377678
2013 1396828
2014 1416244
2015 1435930
2016 1455889
2017 1476126
2018 1496644
2019 1517447
2020 1538540
2021 1559772
Ward-wise projected population of the South zone is mentioned below in the table. This is the
indicative figures only and may be vary.
Figure 20: Population Map of South Zone
46
Table 10: Ward-wise Projected Population of South Zone upto AD 2021
Population Projected Population (Ward Wise)

No. of
Ward Name of As per
S. No. Househ
No. Ward Census 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
olds
2011
1 Malviya
161 8240 35888 36387 36893 37405 37925 38453 38987 39529 40078 40635 41196
Nagar
2 Village Hauz
162 8118 37426 37946 38474 39008 39551 40100 40658 41223 41796 42377 42962
Rani
3 Safdarjung
163 11080 47087 47742 48405 49078 49760 50452 51153 51864 52585 53316 54052
Enclave
4 164 Hauz Khas 8718 37288 37806 38332 38865 39405 39953 40508 41071 41642 42221 42803
5 165 Vasant Vihar 10123 41649 42228 42815 43410 44013 44625 45245 45874 46512 47159 47809
6 166 Munirika 10467 42344 42933 43529 44134 44748 45370 46001 46640 47288 47946 48607
7 167 R K Puram 10250 45640 46274 46918 47570 48231 48901 49581 50270 50969 51678 52391
8 168 Nanakpura 9754 45217 45846 46483 47129 47784 48448 49122 49804 50497 51199 51905
9 169 Lado Sarai 8385 35627 36122 36624 37133 37650 38173 38703 39241 39787 40340 40897
10 170 Mehrauli 12529 59348 60173 61009 61857 62717 63589 64473 65369 66278 67199 68126
11 171 Vasant Kunj 11785 52382 53110 53848 54597 55356 56125 56905 57696 58498 59311 60130
12 172 Kishan Garh 13351 53909 54658 55418 56188 56969 57761 58564 59378 60204 61040 61883
13 173 Said Ul Ajaib 12389 55826 56602 57389 58186 58995 59815 60647 61490 62344 63211 64083
14 174 Chhatarpur 16141 76829 77897 78980 80078 81191 82319 83463 84624 85800 86992 88193
15 175 Aya Nagar 11941 60483 61324 62176 63040 63917 64805 65706 66619 67545 68484 69429
16 176 Bhati 8994 47780 48444 49118 49800 50492 51194 51906 52627 53359 54101 54847
47
Population Projected Population (Ward Wise)

No. of
Ward Name of As per
S. No. Househ
No. Ward Census 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
olds
2011
17 177 Sangam vihar 19989 107021 108509 110017 111546 113097 114669 116263 117879 119517 121178 122851
18 178 Devli 13358 67235 68170 69117 70078 71052 72040 73041 74056 75086 76129 77180
19 179 Tigri 11418 58573 59387 60213 61050 61898 62759 63631 64515 65412 66321 67237
20 Dakshinpuri
180 11427 56234 57016 57808 58612 59426 60252 61090 61939 62800 63673 64552
Extn.
21 181 Khanpur 11881 61066 61915 62775 63648 64533 65430 66339 67261 68196 69144 70098
22 Ambedkar
182 8756 45365 45996 46635 47283 47940 48607 49282 49967 50662 51366 52075
Nagar
23 183 Madangir 9492 49123 49806 50498 51200 51912 52633 53365 54107 54859 55621 56389
24 184 Pushp Vihar 9558 43613 44219 44834 45457 46089 46730 47379 48038 48705 49382 50064
25 189 Chirag Delhi 7608 34169 34644 35125 35614 36109 36611 37120 37636 38159 38689 39223
26 191 Shahpur Jat 15066 61669 62526 63395 64277 65170 66076 66994 67925 68870 69827 70791
Total 290818 1358791 1377678 1396828 1416244 1435930 1455889 1476126 1496644 1517447 1538540 1559772
48
Figure 21: Dhalao Map of South Zone
49
4.1.4. Quantification of MSW, Silt, Street Sweeping, Dairy Waste and C&D Waste
For the quantification of the waste, sample size survey of households/commercial

establishments/roads/parks/drains was undertaken in South zone. During the survey, all types of
categories of colony viz. authorized/unauthorized/JJ/resettlement/village/urban village were
covered. Based on the survey conducted and analysis done, per capita MSW generation is estimated
for each of the households at 382 grams/capita/day. Gross per capita waste generation for the
South Zone is estimated at 715 grams/capita/day.
Table 11: Quantity of the Waste (in MT/Day) Estimated in Year 2013 for South Zone
Sweeping
Commerc
Residenti
Drain Slit
Restaura
Hotels &
ial MSW
al MSW
Waste
Waste
Waste
Street
SDMC
Dairy
Total
C& D
Area
nts
South
533 75.38 10 0.25 45 39.45 296. 999
Zone
Note: Waste Quantity generation is in MT / day
Minimum quantity of waste except the C&D waste is approx. 700 MT/Day
Projected Waste Quantities upto 2021 AD
Projections waste quantity from year 2013 to 2021 for the South Zone has been done on the basis
of projected population. To calculate the gross per capita, per capita per year (kg/year) generation
with 1% increase as per NEERI report was also considered. Projected waste quantities for the
residential, commercial, hotels/restaurants, street sweeping, drain silt, dairy waste and C&D waste
are given in the table 13. These are indicative values to understand the future generation.
50
Table 12: Projected Waste Quantities for the South Zone upto 2021AD
Per day waste generation in MT/ Day
Gross Per capita generation

year as per NEERI report in
Total Waste Quantity in

Waste Quantity in (MT/
increase per capita per
Projected Population
generation with 1 %
Per capita per year
(in kg/ Day)
(MT/ Year)
Street Sweeping
kg/year
Total Waste in
Day)
Year
Dairy Waste
Commercial
C&D Waste
Residential
Restaurant
(MT/Day)
Drain Silt
Hotels &
2013 1396828 261.07 999.10 0.715 364673 533.00 75.38 10.00 0.25 45.02 39.45 296.00 999
2014 1416244 263.68 1023.12 0.722 373439 545.81 77.19 10.24 0.26 46.10 40.40 303.12 1023
2015 1435930 266.32 1047.72 0.730 382416 558.93 79.05 10.49 0.26 47.21 41.37 310.40 1048
2016 1455889 268.98 1072.90 0.737 391609 572.37 80.95 10.74 0.27 48.35 42.37 317.86 1073
2017 1476126 271.67 1098.69 0.744 401023 586.13 82.89 11.00 0.27 49.51 43.39 325.51 1099
2018 1496644 274.39 1125.10 0.752 410663 600.22 84.89 11.26 0.28 50.70 44.43 333.33 1125
2019 1517447 277.13 1152.15 0.759 420535 614.65 86.93 11.53 0.29 51.92 45.50 341.34 1152
2020 1538540 279.90 1179.85 0.767 430644 629.42 89.02 11.81 0.30 53.16 46.59 349.55 1180
2021 1559772 282.70 1208.09 0.775 440953 644.49 91.15 12.09 0.30 54.44 47.71 357.92 1208
51
4.1.5. Locations of Dhalaos where Fixed Compactor Transfer Station would be installed
Some Dhalaos (tentative locations) have been identified which shall be converted in to fixed
compactor transfer stations to handling the massive quantity of waste at one Dhalao.
Table 13: List of identified Dhalaos for the installation of Compactor Transfer Station in South Zone
Are Service/utilities
Approach
S. Ward Name of viz. electrical line &
Dhalao No. Name of Locality Road (in
No. No. Ward drainage system are
m)
available or not
1 161 1/161/SZ Malviya Near B-24, 10 Yes
Nagar Geetanjali Enclave
2 161 7/161/SZ Malviya Near 27 10 Yes
Nagar Navjeevan Vihar
3 161 12/161/SZ Malviya Azad Apartment, 10 Yes
Nagar Kalu Sarai
4 165 59/163/SZ Vasant D-Block, near D- 12.50 Yes
Vihar 8/1 Vasant Vihar
5 165 63/165/SZ Vasant F-Block, near 12.50 Yes
Vihar Telephone
Exchange, Vasant
Vihar
6 166 91/166/SZ Munirika Munirika Village 12 yes
7 166 110/166/SZ Munirika Nelson Mandela 9 Yes
Road
8 167 130/167/SZ RK Puram Opposite Crime 12 Yes
Police Office, Set
IX, R.K. Puram
9 168 141/168/SZ Nanakpura JJ cluster Samia 12 Yes
Camp, Sec. VII, RK
Puram
10 169 170/169/SZ Lado Sarai Opposite DDA 12 Yes
Flat, Lado Sarai
11 169 174/169/SZ Lado Sarai Katwaria Surjeet 12 Yes
Singh Marg
12 169 188/169/SZ Lado Sarai G-Block 18 Yes
13 171 197/171/SZ Vasant Kunj Malba Wali Road 12 Yes
C-1
14 171 206/171/SZ Vasant Kunj B-9, Near Harijan 18 Yes
Basti
15 173 235/173/SZ Said Ul Near MCD 9 Yes
Ajaib Primary School,
Saidalajab
16 176 OS2/176/SZ Bhati Near Country Inn 18 Yes
& suits
17 180 257/180/SZ Dakshinpuri Near Virat Ground 9 Yes
Extension Dakshinpuri
18 184 314/184/SZ Pushpa Near Sec-4 12 Yes
Vihar
52
Are Service/utilities
Approach
S. Ward Name of viz. electrical line &
Dhalao No. Name of Locality Road (in
No. No. Ward drainage system are
m)
available or not
19 184 326/184/SZ Pushpa Near Shiv Puri 10 Yes
Vihar Mandir Sec-5
20 189 330/189/SZ Chirag W-130, GK-II 18 Yes
Delhi
21 189 339/189/SZ Chirag
Chill-Chill Chowk 12 Yes
Delhi
Chirag Delhi
22 191 351/191/SZ Shahpur Jat
Near Hawa Singh 12 Yes
Block, Asiad
Village
23 191 359/191/SZ Shahpur Jat Near Justice 12 Yes
Khanna H.No. 336
South Soami
Nagar
24 191 364/191/SZ Shahpur Jat Near D-86 9
Panchsheel
Enclave
Note: Out of 24 locations, Concessionaire shall install fixed compactor transfer station at least at 4
locations in consultation with the SDMC.
4.1.6. Locations where Mobile Transfer Stations (Refuse Collector – cum – Compactor) could be
positioned
Some of the tentative following locations may be used as Mobile Transfer Station (MTS) (Refuse
Collector – cum – Compactor) for collection of waste received from Auto Tippers.
Table 14: List of Dhalaos where Mobile Transfer Station may be positioned in South Zone
Dhalao No. Name of Locality Dhalao No. Name of Locality
1/161/SZ Near B-24 Geetanjali Enclave 90/165/SZ Near CNG Pump Sect-3, Opposite
5/161/SZ Near Mandir STC Colony DDA flats Munirika Bus Stand
6/161/SZ Near Water Tank MMTC 91/166/SZ Munirika Village
7/161/SZ Near 27 Navjeevan Vihar 96/166/SZ R.K. Puram Sec –2 H.No635
8/161/SZ Jia Sarai Vill 99/166/SZ R.K. Puram Sec –3 H.No. Shulabh
12/161/SZ Azad Apartment Kālu Saran Shouchalya
46/164/SZ L- Block Hauz Khas 101/166/SZ R.K. Puram Sec –3 H.No 343
53/165/SZ A-Block V. Vihar H.No. 66 Paschim 106/166/SZ 1321 Sec -4 R.K. Puram
Marg 110/166/SZ Nelson Mandela Road
59/165/SZ D-Block Near D-8/1 Vasant Vihar 116/167/SZ Q. No. 1096 Sec-V R.K. Puram
63/165/SZ F-Block Near Telephone E-x. Vasant 118/167/SZ Near MCD Primary School Sec-V R.K.
Vihar Puram
66/165/SZ Air India Colony 122/167/SZ Near Q.No. 1095 Sec I R.K. Puram
67/165/SZ Indian Air Lines Colony 130/167/SZ Opposite Crime Police Office Set IX
71/165/SZ Balmik Mandir Vasant Vihar Village R.K. Puram
53
Dhalao No. Name of Locality Dhalao No. Name of Locality
133/168/SZ Opposite Q. No. 101 Sec-VI R.K 244/176/SZ Fatehpur Beri

Puram OS2/176/SZ Near Country Inn & Suits
134/168/SZ Near Q. No. 810 Sec- VI R.K Puram 245/179/SZ Gate No. 1 Tigri
141/168/SZ JJ Cluster Samia Camp Sec VII R.K. 246/179/SZ 5 No. Lat** Tigri
Puram 248/179/SZ Janta Jeewan Camp Tigri
163/168/SZ Near D-IIA/63 South Moti Bagh 249/179/SZ H-Block Dakshinpuri Near
170/169/SZ Opposite DDA Flat Lado Sarai Samshanghat
172/169/SZ M.B. Road Lado Sarai 250/179/SZ Block 16 do
173/169/SZ Opposite Katwaria Surjeet Singh M** 251/179/SZ Block 19 Dakshin Puri
174/169/SZ Katwaria Surjeet Singh Marg Opp. 252/179/SZ Block 20 do
Main Market 257/180/SZ Near Virat Ground Dakshinpuri
177/169/SZ Press Enlcave Marg Hauz Rani Road 314/184/SZ Near Sec-4
178/169/SZ Press Enclave Marg Hauz Rani Road 323/184/SZ Near M.L. School Sec-5
188/169/SZ G-Block 324/184/SZ Near sector 5 market
192/169/SZ J- Block market 326/184/SZ Near Shiv Mandir Sec-5
197/171/SZ Malbe Wali Road C-1 Dhalao 330/189/SZ W-130 GK-II
198/171/SZ Malbe Wali Road C-2 Dhalao 334/189/SZ Near Bhagat Singh Collage
202/171/SZ B-10 Dhalao Near B-7 Mkt. 339/189/SZ Chill-Chill Chowk Chirag Delhi
203/171/SZ B-10 Dhalao Near B-10 Mkt. 472/189/SZ Near Water Pump House, Chirag
204/171/SZ C-4 Dhalao near Electricity Office Delhi, Sheikh Sarai
206/171/SZ B-9 Near Harijan Basti 350/191/SZ Near DDA Mini Mkt Marulivan Block
210/171/SZ B-11 Dhalao Nelson Mandela Road do
OS1/171/SZ Masud Pur Dairy, 351/191/SZ Near Hawa singh Block Asiad Vill
218/172/SZ Opposite Gate no 7B-1 Main road 358/191/SZ Near S-Block Lal Gumbad Panchsheel
222/172/SZ Akhar waali road Park
223/172/SZ Kar market to Kishangarh village 359/191/SZ Near Justice Khanna H. No. 336
main road South Soami Nagar
235/173/SZ Near MCD Primary School Saidalajab 361/191/SZ Near Chirag Delhi Nalla Soumi Nagar
237/173/SZ Near Maidan Garhi Village 362/191/SZ Near Sr. Sec. School
OS5/173/SZ Near Satnam College, Saket Metro 364/191/SZ Near D-86 Panchsheel Enclave
Station,
OS2/174/SZ SDMC, Civil Primary School
243/176/SZ Near Satbari Main Road
4.1.7. Number of Vehicles and Manpower Required
SDMC has estimated the minimum number of vehicles, manpower and managerial staff requirement
for the handling of waste generated from the households, commercial establishments, streets and
drain etc; in South Zone. Concessionaire has to deploy minimum number of vehicles/equipment and
manpower as mentioned in the table numbers from 16 to 26.
54
4.1.7.1. Number of Vehicles & Manpower Required for Handling of Waste Generated from Households
SDMC has estimated minimum number of vehicles and manpower required for the management of
MSW generated from the households through street to street collection system. Numbers have
been calculated on the basis that Concessionaire has to collect minimum 60% MSW in first year, 75%
in second year and 90% from 3 year onwards from the COD. Details of vehicles and manpower
requirement are given in table no. 16 and 17.
Table 15: Tentative number of Manpower & Vehicles to handle the Waste through Street to Street
Collection in South Zone
S. Year
Particulars
No. 2014 2015 2016
1 Only up to 80% Service shall be covered by Auto Tipper 146 186 230
Total Auto Tippers required with Contingency (Y1-10%, Y2-
2 160 213 276
15% &Y3-20%)
Manpower Required (1 Driver & 1 Helper) with 28% back up
3 373 475 588
for 365 days
4 Supervisory & Managerial Staff 19 24 29
5 Number of Three Wheelers Required 27 35 43

Total Three Wheelers required with Contingency (Y1-10%,
6 30 40 52
Y2-15% &Y3-20%)
Manpower Required (1 Driver ) with 28% back up for 365
7 35 45 55
days
9 Number of Manual Rickshaws Required 55 70 86
Total Rickshaws required with Contingency (Y1-10%, Y2-15%
10 60 80 103
&Y3-20%)
Manpower Required (1 Helper) with 28% back up for 365
11 70 89 110
days
13 Total Staff 503 639 791
Minimum capacity of Auto-Tipper will be 1.75 cum and of Compactor will be 14 cum.
Table 16: Tentative requirement of Mobile Transfer Station (Refuse collector cum Compactors) for
Transportation of Households Waste in South Zone
S. Particulars Year
No. 2014 2015 2016
1 No. of Compactors required to receive the
17 22 27
waste directly from Auto-tipper/3-wheeler
2 Additional Compactors required for Dhalao
7 6 3
Clearing
3 Total no. Compactors Required 24 28 30
55
S. Particulars Year
No. 2014 2015 2016
4 Total no. of Compactors with Contingency (Y1-
26 32 36
10%, Y2-15% &Y3-20%)
5 Manpower Required (1 Driver & 1 Helper) with
67 82 92
20% back up for 365 days
7 Total Staff 70 86 97
4.1.7.2. Number of Vehicles & Manpower required for handling the Commercial Waste
Table 17: Tentative requirement of the Manpower & Vehicles to cater Commercial Waste for
South Zone
S. Year
Particulars
No. 2014 2015 2016
2 23 27 34
15% &Y3-20%)
3 53 64 78
for 365 days
4 Supervisory &Managerial Staff 3 3 4

6 4 5 7
Y2-15% &Y3-20%)
7 5 6 7
for 365 days
10 9 11 14
&Y3-20%)
11 10 12 15
for 365 days
56
Table 18: Tentative requirement of Mobile Transfer Stations (Refuse collector cum compactors) for
Transportation of Commercial Waste in South Zone
Year
Particulars
2014 2015 2016
Number of Compactors required 5 6 7
Number of Compactors with Contingency (Y1-10%, Y2-
5 7 8
15% &Y3-20%)
Total no. of Compactors Required (with contingency) 5 7 8
Manpower Required (1 Driver & 1 Helper) with 20%
13 18 22
back up for 365 days
Supervisory & Managerial Staff 1 1 2
Total Staff 14 19 24
Hotels/restaurants/Dhabas
Table 19: Tentative Number of Vehicles & Manpower Required Handling the Hotel / Restaurants
Waste in South Zone
S. Year
Particulars
No. 2014 2015 2016
2 14 15 16
15% &Y3-20%)
3 33 33 34
for 365 days

6 3 3 3
Y2-15% &Y3-20%)
Manpower Required (1 Driver ) with 28% back up for 365
7 3 3 3
days
10 5 5 6
&Y3-20%)
11 6 6 6
for 365 days
No. of 240 litres bins required for hotels/restaurant (one for
14 1626 1707 1793
wet and one for dry waste
57
Table 20: Tentative requirement of Refuse collector cum compactors for Hotel / Restaurants
Waste in South Zone
Year
Particulars
2014 2015 2016
Total no. of Compactors required 1 1 1
Total no. of Compactors with Contingency (Y1-
1 1 1
10%, Y2-15% &Y3-20%)
Total no. Compactors Required 1 1 1
Manpower Required (1 Driver & 1 Helper) with
2 2 2
Considered in Considered in Considered in
Supervisory & Managerial Staff Commercial & Commercial & Commercial &
residential residential residential
Total Staff 2 2 2
Note: Contingency of the compactor is clubbed with the residential & commercial vehicles
4.1.7.4. Number of Vehicles, Container & Manpower required for the management of Silt
Table 21: Tentative Manpower and Machinery required for Silt removal for South Zone
S. Year
Description
No. 2014 2015 2016
1. Auto-Tippers Required for Effective Servicing 25 27 27
2. Total Auto Tippers required with Contingency (Y1-10%, Y2-15%
28 30 32
&Y3-20%)
3. Man power required for auto tipper (1 driver + 1 helper)
64 68 68
considering the 60 days leaves in a year with 28% back-up
4. Supervisory &Managerial Staff 3 3 3
5. Total Staff 67 71 71
6. Total no. of containers (capacity is 5 cum) required for silt at the
10 10 10
designated Dhalaos at different locations
7.
Recommended for operation (1 container for two wards) 13 13 13
8. Total No. of Hook Loader compatible with 5 cum Container
3 3 3
required
4 4 4
required with contingency (Y1-10%, Y2-15% &Y3-20%)
Note: Concessionaire may deploy the suitable vehicles & equipments instead of auto-tippers, 5 cum
Container and hook loader to achive the target collection of drain silt as elaborated in IIOP &
MIOP
4.1.7.5. Number of Bins (Capacity- 1.1 cum) required
Concessionaire shall keep the minimum bins of 1.1 cum capacity at the Dhalaos/Open sites for the
collection of waste.
58
Table 22: Tentative Numbers of 1.1 cum Bins Required for South Zone
MSW Waste Quantity Generated from Nos. of Bins of 1.1 cum capacity
Households/Commercial in Kg required to keep at Dhalaos/open site
Type of Waste 2014 2015 2016 2014 2015 2016

Residential 545254 558577 572164 436 327 218
Commercial 77969 78447 79882 109 94 80
545 421 298
TOTAL 1091 843 596
Total Bins required with 20% back-up 1309 1011 715
Total No. of Bin Washer Required 4 4 5
Sweeping Waste
Table 23: Tentative Manpower & Machinery required for handling Street Sweeping Waste in South
Zone
Number Required
S. No. Particulars
2014 2015 2016
1. Number of 1.1 cum RC bins (in different colour) required for
the collection of street sweeping waste at each Dhalao/open 411 411 411
site
2. Total required with Contingency (Y1-10%, Y2-15% &Y3-20%) 452 473 493
3. Total No. of Refuse Collector (8 cum capacity) required for the
6 6 6
transportation of street sweeping waste from Dhalaos
4. Manpower Required (1 Driver + 1 helper) with 28% back up for
14 14 14
365 days
5. Supervisory & Managerial Staff 1 1 1
4.1.7.7. Fixed Compactor Transfer Station
Table 24: Fixed Compactor Transfer Station required for South Zone
S. No. Description Number
1. Total no. of Fixed compactor required 04
2. Total no. 10 cum container required 08
3. Total no. of Hook loader required 04
59
Table 25: List of Ward-wise Colonies of South Zone
S. Colony
Ward No. Ward Name Colony Name
No. Category
AdhChini E
Begumpur Village F
Ber Sarai E
Bhavishyanidhi Enclave B
Geetanjali Enclave B
Harijan Colony Begum Pur G
1 161 Malviya Nagar IIT Area B

Jia Sarai E
Kalu Sarai E
Katwaria Sarai E
Navjivan Vihar B
Sarvapriya Vihar B
Sarvodaya Enclave B
Vijay Mandal Enclave C
Hauz Rani G
Hauz Rani Mohalla G
Khirki Ext. E
Lok Sewak coop. H.B. Society C
Village Hauz
2 162
Rani Malviya Nagar C
Panchsheel Extn C
Shivalik Colony C
Toot Sarai, Malviya Nagar F
Arjun Nagar E
Bhim Nagri E
Green Park B
Green Park Extn. B
Safdarjung Hauz Khas Village E
3 163
Enclave Humayanpur E
Krishna Nagar (South Delhi) E
Nauroji Nagar B
Safdarjang Dev Area B
Safdarjang Enclave B
Gautam Nagar D
Gulmohar Park B
Hauz Khas B
4 164 Hauz Khas
Kharera E
Masjid Moth E
Mayfair Garden A
60
S. Colony
No. Category
Neeti Bagh B
Padmini Enclave(Hauz Khas) B
Siri Fort Institutional Area A
Uday Park B
Yusuf Sarai E
Yusuf Sarai DDA Flats C
Basant Gaon E
Basant Lok DDA Complex A
Hill View Apartment, Vasant Vihar C
Munirka DDA Flats C
5 165 Vasant Vihar Munirka Enclave C
Munirka Vihar C
Muradabad Pahari H
Vasant Enclave B
Vasant Vihar A
Munirka Village E
6 166 Munirika
Rama Market Pratap Market Munirka F
Bhikaji Cama Palace A
Muhammadpur E
7 167 R K Puram
Rama Colony F
Som Vihar C
Anand Niketan A
Delhi University South Campus&Army Area B
Ekta Vihar C
Mochi Bagh Arakpur E
Mochi Gaon E
8 168 Nanakpura Nanakpura D
Ramakrishana Puram B
Satya Niketan D
Shanti Niketan A
South Moti Bagh B
West End A
Christian Colony Mehrauli G
Jatav Basti , Mehrauli G
JJ Indra Camp , Saidullajaib G
Kishan garh Colony E
9 169 Lado Sarai
Kishangarh Village G
Lado Sarai F
Lado Sarai Extn. F
Mehrauli F
61
S. Colony
No. Category
Nai Basti , Mehrauli G
Press Enclave C
Rana Colony , Mehrauli F
Saket C
Vasant Kunj C
Ahinsha Enclave, Mehrauli F
10 170 Mehrauli Islam Colony Mehrauli F
Ladha Sarai G
JNU CAMPUS AREA B
JNU Old Campus B
11 171 Vasant Kunj
Paschimabad F
Qutab Inst Area B
Andheria Mor E
Harijan Basti, Masudpur G
Jagjivan Ram Housing Society E
12 172 Kishangarh Mall Road Kishan Garh E
Masudpur Village F
Rajokri Harijan Basti G
Rajokri Village H
Anupam Apartment C
Anupam Garden & Others Colonies(Cluster) D
Bees Sutri Harijan Basti G
Freedom Fighter Vihar F
Harijan Colony Neb Sarai G
Hemant Vihar, Rajpur Khurd G
Indra Enclave Neb Sarai F
Maidan Garhi H
13 173 Said Ul Ajaib Maidan Garhi Extn. F
Neb Sarai H
Neb Sarai Extn. F
Neb Valley F
North Avenue Neb Sarai F
Paryavaran Complex F
Rajpur Chhawni G
Saiyad Ul Ajaib Extn F
Saiyad Ul Ajaib Village H
Anand Gram F
14 174 Chhatarpur Arjun Garh(Bijwasan) E
Chattar Pur H
62
S. Colony
No. Category
Chattar Pur Colony F
Dr. Ambedkar Colony Andheri Mor G
Ghitorni Village H
Manglapuri G
Rajpur Colony F
Rajpur Khurd H
Sultanpur H
Arjun Garh(Chattarpur) E
Aya Nagar Colony G
Aya Nagar Village H
Bhati H
Dera H
15 175 Aya Nagar Gadaipur H
Jonapur H
Mandli H
Mandli Pahari, Arjungarh G
Sanjay Colony Bhatti Mines G
Asola H
Asola Extn G
Balbir Nagar G
Chandan Hola H
Fateh Pur Beri H
16 176 Bhati Fatehpur Bari Extn. E
Harsarup colony Fatehpur Beri G
Indira Nagar Bhatti Mines G
Satbari Colony F
Satberi Village H
Satyanand nagar, Mehrauli G
Satyanand Nagar
17 177 Sangam Vihar
Gujjar Farmhouse
Carriappa Marg, Khirki Extn. E
Daoli Village H
Deoli Colony G
18 178 Deovli Durga Vihar, Deoli G
Sainik Farm D
Tigri Colony G
Tigri village H
Deoli Colony G
Deoli Village H
19 179 Tigri
Durga Vihar, Deoli G
Sangam Vihar G
63
S. Colony
No. Category
Tigri Colony G
Vayusenabad C
Dakshinpuri Extn Block 19, South Enclave G
Dakshinpuri Madangir Village F
20 180
Extn. Mini Subhas Camp G
Subhas Camp F
Bara Mohalla, Khanpur F
Bihari Park G
Carriappa Marg E
Duggal Colony F
Jawahar Park F
JJ Colony (Khanpur) G
Khanpur Colony G
21 181 Khanpur Khanpur Extn G
Khanpur Village G
Krishna Park Khanpur Deovli G
Raju Park Deovli G
RPS Colony F
Sainik Farm D
Shiv Park, Deoli F
JJ Colony (Khanpur) G
Ambedkar Khanpur Colony G
22 182
Nagar Khanpur Village G
RPS Colony F
Dakshinpuri G
23 183 Madangir Dr Ambedkar Nagar (Madangir) G
Madangir Camp G
24 184 Pushp Vihar Pushpa Bhawan A
Pushp Vihar D
Chirag Coop H.B. society C
Chiragh Delhi Village F
Delhi Dayal Coop H. B Society C
Chirag Delhi Greater Kailash Encl I & II B
25 189 (Greater Greater Kailash II B
Kailash II)
Greater Kailash III B
Sheikh Sarai Phase I C
Sheikh Sarai Phase II D
Sheikh Sarai Village F
26 191 Shahpur Jat Asian Games Village Complex A
64
S. Colony
No. Category
Khirki Village F
Krishi Vihar B
Lal Gumbad & JJC G
Masjid Moth DDA Flats C
Panchsheel Enclave B
Panchsheel Vihar C
Panchshila A
Panchshila Park A
Sadhana Enclave B
Savitri Nagar D
Shahpur Jat E
Soami Nagar B
65
4.2. Central Zone
The MSW from the Central Zone through the specified vehicles finally shall be dispose to Waste to
Energy (W2E) Plant, Okhla Phase -2 which is operational by M/s Jindal and company since 2012.
Waste specified other than MSW viz. silt, street sweeping waste shall be transported to Okhla landfill
site which is situated in Okhla phase -1, C&D waste shall be disposed at the specified processing site
located at Okhla and green waste shall be disposed at the nursery situated at New Friends Colony.
4.2.1. Service Area
The Central Zone of Delhi is, indeed, a true representative of the all kinds of area - authorized,
unauthorized, JJ colonies, Industrial and Slum area etc. Total area covered by the Central Zone is
approximate 99.98 square kilometer.
Figure 22: Ward Map of Central Zone

66
Table 26: Ward Wise Details of Population, Households as per Census 2011 of Central Zone
Ward Wise
Total
S No. Ward No. Ward Name No. of Household Area (In Sq.
Population
Km)
1 153 Daryaganj 5507 25579 5.13
2 154 Nizamuddin 8182 36325 7.39
3 155 Lajpat Nagar 9806 41421 1.73
4 156 Bhogal 10094 46724 1.35
5 157 Kasturba Nagar 9197 40384 3.04
6 158 Kotla Mubarakpur 10163 47706 1.37
7 159 Andrews Ganj 10785 46748 3.39
8 160 Amar Colony 8975 37629 1.79
9 185 Tuglakabad Extn 11636 55512 2.75
10 186 Sangam Vihar West 10119 52705 2.80
11 187 Sangam Vihar 9811 53377 1.70
Central
12 188 Sangam Vihar East 10871 55464 4.40
13 190 Chitranjan Park 12903 50146 2.27
14 192 Greater Kailash 9190 39703 3.74
15 193 Sriniwaspuri 11651 48414 4.33
16 194 East of Kailash 9093 37893 2.78
17 195 Govindpuri 11362 53579 0.53
18 196 Kalkaji 10798 49746 1.22
19 197 Tuglakabad 13304 59295 6.58
20 198 Pul Pehladpur 10992 54005 2.97
21 199 Tehkhand 9650 42508 4.17
22 200 Harkesh Nagar 9412 43609 2.29
23 201 Jaitpur 22262 115805 3.66
24 202 Mithapur 16757 83328 2.71
25 203 Badarpur 14010 69273 2.46
26 204 Moladband 13798 68088 1.45
27 205 Zakir Nagar 13782 74750 2.71
28 206 Okhla 16440 86392 3.70
29 207 Madanpur Khadar 21672 104427 8.22
30 208 Sarita Vihar 12109 53659 7.36
TOTAL 354331 1674194 99.89
Central Zone of SDMC has a population of 1674194 souls as per Census 2011 with decadal growth
rate of 21% in the decade 2001-2011 for Delhi.
67
Table 9 below shows the projected population of the Central Zone upto year 2021 keeping in mind
the current prevailing growth rate. It is to be noted that the projected population of year 2014 have
solid waste.
Note: As per the NCR Regional Plan, projected population of Delhi in 2021 is in range of 197-208 Lakhs
(Growth Rate of Delhi is about 18%)
Table 27: Projected Population of the Central Zone
2012 1700981
2013 1728197
2014 1755848
2015 1783942
2016 1812485
2017 1841484
2018 1870948
2019 1900883
2020 1931297
2021 1962198
Ward-wise projected population of the Central zone is mentioned below in the table 30. This is the
68
Figure 23: Population Map of Central Zone
69
Table 28: Ward-wise Projected Population of Central Zone upto AD 2021
No. of Population Projected Population (Ward - Wise)

Households
S. No. Ward No. Name of Ward As per
Census As per
2011 Census 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2011
1 153 Daryaganj 5507 25579 25988 26404 26827 27256 27692 28135 28585 29042 29507 29979
2 154 Nizamuddin 8182 36325 36906 37497 38097 38706 39325 39955 40594 41243 41903 42574
3 155 Lajpat Nagar 9806 41421 42084 42757 43441 44136 44842 45560 46289 47029 47782 48546
4 156 Bhogal 10094 46724 47472 48231 49003 49787 50583 51393 52215 53051 53899 54762
5 157 Kasturba Nagar 9197 40384 41030 41687 42354 43031 43720 44419 45130 45852 46586 47331
6 158 Kotla Mubarakpur 10163 47706 48469 49245 50033 50833 51647 52473 53312 54165 55032 55913
7 159 Andrews Ganj 10785 46748 47496 48256 49028 49812 50609 51419 52242 53078 53927 54790
8 160 Amar Colony 8975 37629 38231 38843 39464 40096 40737 41389 42051 42724 43408 44102
9 185 Tuglakabad Extn 11636 55512 56400 57303 58219 59151 60097 61059 62036 63028 64037 65061
10 186 Sangam Vihar West 10119 52705 53548 54405 55276 56160 57059 57971 58899 59841 60799 61772
11 187 Sangam Vihar Central 9811 53377 54231 55099 55980 56876 57786 58711 59650 60604 61574 62559
12 188 Sangam Vihar East 10871 55464 56351 57253 58169 59100 60045 61006 61982 62974 63982 65005
13 190 Chitranjan Park 12903 50146 50948 51764 52592 53433 54288 55157 56039 56936 57847 58772
14 192 Greater Kailash 9190 39703 40338 40984 41639 42306 42983 43670 44369 45079 45800 46533
15 193 Sriniwaspuri 11651 48414 49189 49976 50775 51588 52413 53252 54104 54969 55849 56742
16 194 East of Kailash 9093 37893 38499 39115 39741 40377 41023 41679 42346 43024 43712 44412
17 195 Govindpuri 11362 53579 54436 55307 56192 57091 58005 58933 59876 60834 61807 62796
18 196 Kalkaji 10798 49746 50542 51351 52172 53007 53855 54717 55592 56482 57385 58304
19 197 Tuglakabad 13304 59295 60244 61208 62187 63182 64193 65220 66263 67324 68401 69495
70
No. of Population Projected Population (Ward - Wise)

Households
S. No. Ward No. Name of Ward As per
Census As per
2011 Census 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2011
20 198 Pul Pehladpur 10992 54005 54869 55747 56639 57545 58466 59401 60352 61317 62298 63295
21 199 Tehkhand 9650 42508 43188 43879 44581 45295 46019 46756 47504 48264 49036 49820
22 200 Harkesh Nagar 9412 43609 44307 45016 45736 46468 47211 47967 48734 49514 50306 51111
23 201 Jaitpur 22262 115805 117658 119540 121453 123396 125371 127377 129415 131485 133589 135726
24 202 Mithapur 16757 83328 84661 86016 87392 88790 90211 91654 93121 94611 96125 97663
25 203 Badarpur 14010 69273 70381 71507 72652 73814 74995 76195 77414 78653 79911 81190
26 204 Moladband 13798 68088 69177 70284 71409 72551 73712 74892 76090 77307 78544 79801
27 205 Zakir Nagar 13782 74750 75946 77161 78396 79650 80924 82219 83535 84871 86229 87609
28 206 Okhla 16440 86392 87774 89179 90606 92055 93528 95025 96545 98090 99659 101254
29 207 Madanpur Khadar 21672 104427 106098 107795 109520 111272 113053 114862 116699 118567 120464 122391
30 208 Sarita Vihar 12109 53659 54518 55390 56276 57176 58091 59021 59965 60925 61899 62890
TOTAL 354331 1674194 1700981 1728197 1755848 1783942 1812485 1841484 1870948 1900883 1931297 1962198
71
Figure 24: Ward-wise Dhalao Map of Central Zone
72
4.2.4. Quantification of MSW, Silt, Street Sweeping, Horticulture and C&D Waste

establishments/roads/parks/drains was taken in Central zone. During the survey, all types of
for each of the households at 387 grams/capita/day. Gross per capita waste generation for the South
Zone is estimated at 715 grams/capita/day.
Table 29: Quantity of the Waste (in MT/Day) Estimated in Year 2013 in Central Zone
Commercial
Residential
MSW
MSW
SDMC Hotels & Dairy Street Drain
C&D Total
Area Restaurants Waste Sweeping Silt
Central
669.00 104.88 14.40 1.70 33.94 78.65 333.00 1236
Zone
Note: Waste Quantity generation in MT / day
A projection of the waste quantity from year 2013 to 2021 for the Central Zone has been done on
the basis of projected population. To calculate the gross per capita, per capita per year (kg/year)
generation with 1% increase as per NEERI report was also considered. Projected waste quantities
for the residential, commercial, hotels/restaurants, horticulture, street sweeping, drain silt, dairy
waste and C&D waste are given in the table 32. These are only indicative values to understand the
future generation.
73
Table 30: Projected Waste Quantities for the Central Zone upto 2021 AD
year as per NEERI report
Total Waste in MT/Day

generation (in kg/ Day)
Total waste quantity in

waste quantity in MT/

Hotels & Restaurant

generation with 1 %
Per capita per year
Street Sweeping
Gross Per capita
Dairy Waste
Commercial
C&D Waste
Residential
in kg/year
MT/ Year
Drain Silt
Year
Day
2013 1728197 260.96 1235.57 0.7149 450983 669.00 104.88 14.40 1.70 33.94 78.65 333.00 1236
2014 1755848 263.57 1267.89 0.7221 462781 686.50 107.63 14.78 1.74 34.83 80.71 341.71 1268
2015 1783942 266.20 1301.06 0.7293 474887 704.46 110.44 15.16 1.79 35.74 82.82 350.65 1301
2016 1812485 268.86 1335.10 0.7366 487310 722.89 113.33 15.56 1.84 36.67 84.98 359.82 1335
2017 1841484 271.55 1370.02 0.7440 500058 741.80 116.30 15.97 1.88 37.63 87.21 369.24 1370
2018 1870948 274.27 1405.86 0.7514 513140 761.20 119.34 16.38 1.93 38.62 89.49 378.90 1406
2019 1900883 277.01 1442.64 0.7589 526564 781.12 122.46 16.81 1.98 39.63 91.83 388.81 1443
2020 1931297 279.78 1480.38 0.7665 540339 801.55 125.66 17.25 2.04 40.67 94.23 398.98 1480
2021 1962198 282.58 1519.11 0.7742 554474 822.52 128.95 17.70 2.09 41.73 96.70 409.42 1519
74
Some Dhalaos have been identified which shall be converted in to fixed compactor transfer stations
to handling the huge quantity of waste at one Dhalao.
Table 31: List of identified Dhalaos for the installation of Compactor Transfer Station in Central
Zone
Are Service/utilities viz.

S. Ward electrical line & drainage
Dhalao No. Name of Locality
No. No. system are available or
not
1 153 56/153/CNZ Ansari Rd. Delhi Gate Yes
2 154 63/154/CNZ Near Tube Well (W) Nizamuddin Yes
3 154 74/154/CNZ DPS School Yes
4 154 75/154/CNZ NZD Basti East gate No-10 Yes
5 155 3/155/CNZ Eye Hospital LPN -II Yes
6 155 5/155/CNZ G-II Kasturba Niketan yes
7 156 14/156/CNZ Near Shulabh Shauchalya Yes
8 157 21/1527/CNZ Sukhdev Mkt. Kotla Yes
9 157 22/157/CNZ Opp. Sai Babab Temple Yes
10 157 26/157/CNZ P-Q Block Jung Pura Yes
11 158 32/158/CNZ J.E. Office Aliganj Yes
12 158 34/158/CNZ F-48 NDSE - I Yes
13 Near Sewear P/ House Andrew's Yes
159 52/159/CNZ Ganj
14 159 53/159/CNZ Near School Andrew's Ganj Yes
15 159 57/159/CNZ Near Anand lok Mkt. Yes
16 159 60/159/CNZ A-Block, NDSE P-II Yes
17 159 61/159/CNZ P-Block, NDSE P-II Yes
18 159 63/159/CNZ Hudco Place Yes
19 160 65/160/CNZ Nalla culver LSR College Yes
20 160 68/160/CNZ Capt. Gaur Marg Near Ring Road Yes
21 No tag no. Yes
Batra Hospital
188 written there
22 190 76/190/CNZ Chandralok Cinema Yes
23 190 80/190/CNZ Opp. KPS Kalkaji Yes
24 192 84/192/CNZ Capt. Gaur Marg, EOK Sapna Nursary Yes
25 192 85/192/CNZ Opp. D.P. School Mount kailash Yes
26 192 89/192/CNZ N-Block Mkt. Parking GK-I Yes
27 193 103/193/CNZ Near Flyover S/Julaina Yes
28 193 117/193/CNZ Fire Station OI Estate Yes
29 194 123/194/CNZ Opp. Mandi Okhla Yes
30 194 128/194//CNZ Super Bazar, EOK Yes
31 205 191/205/CNZ Lions Hospital, Khizra Bad Yes
32 208 195/208/CNZ Telephone Exchange Sarita Vihar Yes
Note: Atleast 4 Fixed compactor units shall be installed on the pilot basis
75
4.2.6. Tentative Locations for Mobile Transfer Stations (Refuse Collector cum Compactor)
Table 32: Tentative locations for Refuse Collector – cum – compactor – cum Mobile Transfer
Station for Central Zone

not
1 153 56/153/CNZ Ansari Rd. Delhi Gate Yes
2 154 63/154/CNZ Near Tube Well (W) Nizamuddin Yes
3 154 74/154/CNZ DPS School Yes
4 154 75/154/CNZ NZD Basti East gate No-10 Yes
5 155 3/155/CNZ Eye Hospital LPN -II Yes
6 155 5/155/CNZ G-II Kasturba Niketan yes
7 156 14/156/CNZ Near Shulabh Shauchalya Yes
8 157 21/1527/CNZ Sukhdev Mkt. Kotla Yes
9 157 22/157/CNZ Opp. Sai Babab Temple Yes
10 157 26/157/CNZ P-Q Block Jung Pura Yes
11 158 32/158/CNZ J.E. Office Aliganj Yes
12 158 34/158/CNZ F-48 NDSE - I Yes
13 Near Sewear P/ House Andrew's Yes
159 52/159/CNZ Ganj
14 159 53/159/CNZ Near School Andrew's Ganj Yes
15 159 57/159/CNZ Near Anand lok Mkt. Yes
16 159 60/159/CNZ A-Block, NDSE P-II Yes
17 159 61/159/CNZ P-Block, NDSE P-II Yes
18 159 63/159/CNZ Hudco Place Yes
19 160 65/160/CNZ Nalla culver LSR College Yes
20 160 68/160/CNZ Capt. Gaur Marg Near Ring Road Yes
21 No tag no. Yes
Batra Hospital
188 written there
22 190 76/190/CNZ Chandralok Cinema Yes
23 190 80/190/CNZ Opp. KPS Kalkaji Yes
24 Capt. Gaur Marg, EOK Sapna Yes
192 84/192/CNZ Nursary
25 192 85/192/CNZ Opp. D.P. School Mount kailash Yes
26 192 89/192/CNZ N-Block Mkt. Parking GK-I Yes
27 193 103/193/CNZ Near Flyover S/Julaina Yes
28 193 117/193/CNZ Fire Station OI Estate Yes
29 194 123/194/CNZ Opp. Mandi Okhla Yes
30 194 128/194//CNZ Super Bazar, EOK Yes
31 205 191/205/CNZ Lions Hospital, Khizra Bad Yes
32 208 195/208/CNZ Telephone Exchange Sarita Vihar Yes
76
4.2.7. Number of Vehicles and Manpower required
SDMC has estimated the minimum number of vehicles, bins, manpower and managerial staff
requirement for the handling of waste generated from the households, commercial establishments,
streets and drain etc; in Central Zone. Concessionaire has to deploy minimum number of
vehicles/equipment and manpower as mentioned in the table numbers from 35 to 45.
4.2.7.1. Number of Vehicles & Manpower Required for Handling of Waste Generated from Households in
Central Zone
SDMC has estimated minimum number of requirement of project vehicles and manpower for the
management of MSW generated from the households through street to street collection system.
Numbers have been calculated on the basis that Concessionaire has to collect minimum 60% MSW in
first year, 75% in second year and 90% from 3 year onwards from the COD. Details of vehicles and
manpower requirement are given in table no. 35 and 36.
Collection for Central Zone
S. Year
Particulars
No. 2014 2015 2016
Only up to 80% Service shall be covered by Auto Tipper (Four
1 183 234 288
Wheeler)
Total Auto Tippers (Four Wheelers) required with
2 201 269 346
Contingency (Y1-10%, Y2-15% &Y3-20%)
3 468 599 737
for 365 days

6 38 48 59
Y2-15% &Y3-20%)
7 Manpower Required (1 Driver) with 28% back up for 365 days 44 56 69
10 75 101 130
&Y3-20%)
Manpower Required (1 Driver)) with 28% back up for 365
11 88 112 138
days
13 Total Staff 630 806 992
Minimum capacity of Auto-Tipper shall be 1.5 cum and of Compactor shall be 14 cum.
77
Transportation of Households Waste in Central Zone
Year
S. No. Particulars
2014 2015 2016
1 Number of Compactors required to receive waste
21.7 28 34.1
directly from auto-tipper/3-wheeler
2 Additional Compactors required for Dhalao Clearing 8.7 7.0 3.4
4 Total no. of Compactors with Contingency (Y1-10%,
33 40 45
Y2-15% &Y3-20%)
5 Manpower Required (1 Driver & 1 Helper) with 20%
85 103 115
4.2.7.2. Number of Vehicles & Manpower required for handling the Commercial Waste in Central Zone
Table 35: Tentative requirement of the Manpower & Vehicles to cater Commercial Waste for
Central Zone
S. Year
Particulars
No. 2014 2015 2016
2 32 42 54
Contingency (Y1-10%, Y2-15% &Y3-20%)
3 74 93 116
for 365 days

6 6 8 10
Y2-15% &Y3-20%)
10 12 15 19
&Y3-20%)
11 14 18 22
days
13 Total Staff 101 127 157
78
Transportation of Commercial Waste in Central Zone
Particulars Year
2014 2015 2016
Compactors required for effective servicing 7 8 11
Total no. of Compactors with Contingency (Y1-10%, Y2-
8 9 13
15% &Y3-20%)
Total no. Compactors Required(including contingency) 8 9 13
19 24 33
Supervisory &Managerial Staff 1 1 2
Hotels/restaurants/Dhabas in Central Zone
Waste in Central Zone
S. Year
Particulars
No. 2014 2015 2016
2 18 19 23
Contingency (Y1-10%, Y2-15% &Y3-20%)
3 43 43 49
for 365 days

6 3 3 4
Y2-15% &Y3-20%)
10 7 7 8
&Y3-20%)
11 8 8 9
days
14 No. of 240 litres bins (2 bins for each hotel) required 1440 1512 1588
79
Table 38: Tentative requirement of Mobile Transfer Stations (Refuse Collector cum Compactors)
for Hotel / Restaurants Waste in Central Zone
Year
Particulars
2014 2015 2016
Total no. of Compactors with Contingency (Y1-10%,
2 2 2
Y2-15% &Y3-20%)
4 4 5
Considered Considered
Supervisory & Managerial Staff in Considered in in
commercial commercial commercial
Total Staff 4 4 5
4.2.7.4. Number of Vehicles, Container & Manpower required for the management of Silt in Central Zone
Table 39: Tentative Manpower and Machinery required for Silt removal in Central Zone
S. Year
Description
No. 2014 2015 2016
Total Auto Tippers required with Contingency (Y1-10%, Y2-15%
2. 55 59 65
&Y3-20%)
Man power required for auto tipper (1 driver + 1 helper) with 28%
3. 128 131 138
back-up for 365 days
5. Total Staff 134 138 145
Total no. of containers (capacity is 5 cum) required for silt at the

6. 20 20 22
7. Recommended for operation (1 container for each ward) 30 30 30
Total No. of Hook Loader compatible with 5 cum Container

8. 7 7 7
required
Total No. of Hook Loader compatible with 5 cum Container
9. 7 8 9
required with contingency(Y1-10%, Y2-15% &Y3-20%)
Man power required for auto tipper (1 driver + 1 helper) with 28%
10. 19 20 22
back-up for 365 days

container and hook loader to achive the target collection of drain silt as elaborated in IIOP & MIOP
80
collection.
Table 40: Tentative Numbers of 1.1 cum Bins Required for Central Zone
MSW Waste Quantity Generated Nos. of Bins of 1.1 cum capacity required
from Households/Commercial in Kg to keep at Dhalaos/open site
Type of Waste 2014 2015 2016 2014 2015 2016

Residential 686537 704657 721369 549 412 275
Commercial 108265 109435 113532 152 130 108
701 542 383
TOTAL 1402 1084 766
Sweeping Waste in Central Zone
Table 41: Tentative Manpower & Machinery required for Silt & Street Sweeping Waste collection
for Central Zone
Number Required
S. No. Particulars
2014 2015 2016
site
4 4 4
4. Total Refuse Collector (8 cum capacity) required with
5 5 5
Contingency (Y1-10%, Y2-15% &Y3-20%)
11 11 11
365 days
Table 42: Fixed Compactor Transfer Station required for Central Zone

81
Table 43: List of Ward-wise Colonies of Central Zone
Colony
S No. Ward No. Ward Name Colony Name
Category
153 Dariyaganj Balmiki Basti D
Behlolpur Bangar F
Daryaganj D
Firoz Shah Kotla Stadium C
Gautampuri, IP Estate G
1 Indraprasth Estate A
Nangli F
Nangli Razapur H
Parda Bagh F
Press Area A
Sarai Kale Khan F
Vikram Nagar F
154 Nizamuddin Anna Nagar D
Arab Ki Sarai E
Devi Nagar G
Jaipur Estate B
Kali Basti G
Mirza Galib Bara Khamba F
Nagla Machi F
2
Nizamuddin East B
Nizamuddin West C
Pragati Maiden A
Sanjay Amar Colony F
Sant Nagar(Nizamuddin) G
Sarai Kale Khan G
Sunder Nagar A
155 Lajpat Nagar Jal Vihar D
Jangpura Extension D
Kasturba Niketan E
3
Lajpat Nagar-II C
Nehru Nagar (bhogal) E
Vinoba Puri D
156 Bhogal Bhagwan Nagar E
Bhogal E
Hari Nagar Ashram G
4
Hari Nagar Ashram Colony E
Jangpura B F
Jiwan Nagar E
82
Colony
Category
Kilokari Extn E
Kilokri E
Kilokri, Ring Road B
Ring Road Banglows A
Sidhartha Extention E
Sidhartha Nagar E
Sidharth Enclave D
Sunlight Colony- I E
Sunlight Colony - II E
157 Kasturaba Nagar Arjun Nagar(Sewa Nagar) D
Jangpura A D
Kasturba Nagar(Sewa Nagar) D
Lodhi Colony B
5
Lodi Road Institutional area A
Pant Nagar D
Pragati Vihar B
Sewa Nagar D
158 Kotla Mubarakpur Aliganj E
Amrit Nagar D
Bapu Park E
Bhola Nagar D
INA Colony B
6 Kotla Mubarakpur E
Pilanji E
Prem Nagar(Sewa Nagar) D
Vikash Sadan D
Wazir Nagar Colony D
Wazir Nagar Village E
159 Andrews Ganj Anand Lok B
Andrews Ganj B
Defence Colony B
HUDCO Place A
7 Lajpat Nagar-I C
Sadiq Nagar D
Sanwal Nagar E
South Ext (NDSE) B
Sri Fort Banglows A
160 Amar Colony Amar Colony, Lajpat Nagar D
Dayanand Colony D
8
Garhi Extn D
Garhi Jharia Maria F
83
Colony
Category
Lajpat Nagar-III C
Lajpat Nagar-IV C
National Park C
NirmalPuri Colony( Old Double Storey) D
Vikram Vihar C
185 Tughlakabad Extn. Durga Vihar Tughlakabad F
Hamdard Nagar B
Krishna Park Tughlakabad G
9 Shaheed Camp F
Tigri Village H
Tughlakabad Extn F
Tughlaqabad Institutional Area C
186 Sangam Vihar West Kotla Mahingiran H
Lal Kuan, M B Road G
Northern Camp F
Sangam Vihar G
10 Suraja Camp F
Talimabad F
Tughlaqabad Institutional Area C
Vayusenabad C
Viswakarma Colony G
187 Sangam Vihar Block F, F3, F
Central
Brij Bharti Public School F
S D Public school G
11
Block J1, J2 G
Radha Hand Quilts Area G
Sheetal Jagianni Darbar F
188 Sangam Vihar East Northern Camp F

12
Talimabad F
190 Chitranjan Park Alaknanda C
Chittaranjan Park C
13
Greater Kailash IV (NRI Colony) B
Harijan Colony G
192 Greater Kailash Chirag Enclave B
Greater Kailash I B
14 Hemkunt Colony B
Kailash Colony B
Kailash Hill C
84
Colony
Category
Kailash Kunj C
Nehru Place A
Pamposh Enclave B
Sant Nagar D
Zamrudpur E
193 Sriniwaspuri Behlol Pur Colony, Maharani Bagh F
Bharat Nagar, New Friends Colony F
Escort Area C
Friends Colony A
Friends Colony East A
Friends Colony West A
Ishwar Nagar B
Maharani Bagh A
Navinta D
15 New Friends Colony A
Okhla Ind. Estate D
Sarai Jhuliana G
Srinivaspuri JJ Colony G
Sriniwaspuri D
Sriniwaspuri Extn E
Sukhdev Vihar B
Sukhdev Vihar(DDA Flats) C
Zakir Bagh D
194 East of Kailash Amrit Puri E
East Of Kailash C
16 Kalkaji C
Nehru Enclave B
Prakash Mohalla D
195 Govindpuri Bhoomi Heen Camp G
Govindpuri Extn F
17
Jawaharlal Nehru Camp G
Navjeewan Camp G
196 Kalkaji Ami Chand Khand F
Balaji Estate B
Bal Mukund Khand F
Giri Nagar F
18
Govindpuri F
Rampuri C
Subhash Khand F
Tilak Khand F
85
Colony
Category
197 Tughlakabad Gola Kuan G
Kalkaji Extn D
19 Master Mohalla, Tughlakabad G
Tekhand G
Tughlakabad G
198 Pul Pehladpur Harijan Basti , Lal Kuan G
Kotla Mahingiran H
Lal Kuan, M B Road G
Pram Nagar Lal Kuan M.B.Road F
20
Pulpehlad Extn. G
Pulpehladpur Village H
Suraja Camp F
Viswakarma Colony G
199 Tekhand Ahera Kishan G
Azad Camp G
Badarpur G
21
Indira Kalyan Vihar G
Mohan Coop Indl Estate D
Transit Camp G
200 Harkesh Nagar Harkesh Nagar G
Okhla Industrial Area D
22 Rajeev Camp (Okhla) G
Sanjay Colony (Okhla) G
Shyam Nagar D
201 Jaitpur Hari Nagar Extn, Jaitpur Road G
23
Hari Nagar Village H
202 Mithapur Ekta Vihar, Jaitpur G
Gagan Vihar Badarpur G
Harijan Basti, Mithapur G
Jait Pur H
Jait Pur Extn G
Lakh Pat colony Meetha Pur Extn. G
Mitha Pur H
24
Mitha Pur Extension G
Om Nagar Badarpur G
Prince Colony Jait Pur Extn. G
Shakti Vihar Molar Band Extn. G
Shivpuri Mithapur Extn. Badarpur G
Shri Sai Nagar Mitha Pur G
Sudarshan Park Mithapur Extn. G
25 203 Badarpur Baba Mela Enclave , Badar pur G
86
Colony
Category
Budh Vihar Colony, TajPur Pahari G
Gautam Puri I & II (JJ Colony) G
Manhari Junk (Meetha pur) G
Mohan Baba Nagar Tajpur Extn G
Tajpur Pahari Village H
Tajpur Village H
204 Moladband Badarpur Extn. G
26 Molarband Extn G
Molarband Village H
205 Zakir Nagar Batla House G
Joga Bai Extn. F
Joga Bai Village G
Kalindi Colony A
27 Khizrabad F
Taimoor Nagar G
Taimoor Nagar (Pillanji) G
Taimoor Nagar Village G
Zakir Nagar (Okhla) F
206 Okhla Azim Dairy G
Canal Colony Okhla G
Dawat Nagar F
Gafoor Nagar F
Ghaffar Manzil Colony F
Haji Colony F
Harijan Basti Okhla G
28
Jamia Nagar F
Masihgarh E
Meer Dard Basti, Baron Rd G
Mujeeb Bagh F
Noor Nagar & Extn F
Okhla G
Okhla Vihar F
207 Madanpur Khadar Aali H
Ali Extension G
Ali Vihar Badarpur G
29 Jagdamba, Badarpur G
Madanpur Khader Extn (JJ Colony) G
Raju Camp G
208 Sarita Vihar Abul Fazal Enclave F

30
Jasola G
87
Colony
Category
Jasola Vihar D
Madanpur Khader G
Sarita Vihar D
88
4.3. West Zone
The MSW from the West Zone through the specified vehicles finally shall be dispose to Waste to
located at Ghummenhera and green waste shall be disposed at the nursery situated at Punjabi Bagh
West.
4.3.1. Service Area
The West Zone of Delhi is, indeed, a true representative of the all kinds of area - authorized,
unauthorized, JJ colonies, Industrial and Slum area etc. Total area covered by the West Zone is
89
Figure 25: Ward Map of West Zone
90
Table 44: Ward Wise Details of Population &Households of West Zone as per Census 2011
S No. Ward Ward Name No. of Household Total Ward Wise Area
No. Population (In Sq. Km)
1 101 Raja Garden 12878 58914 2.22
2 102 Raghuvir Nagar 12423 62412 0.63
3 103 Punjabi Bagh 10237 49968 3.13
4 104 Madipur 9814 48748 0.58
5 105 Rajouri Garden 9970 43740 2.27
6 106 Tagore Garden 9252 45062 0.83
7 107 Vishnu Garden 11886 58408 0.48
8 108 Khayala 11676 58972 1.42
9 109 Janakpuri North 11012 47206 2.94
10 110 Nangal Raya 10222 45147 2.40
11 111 Hari Nagar 12963 52346 2.37
12 112 Subhash Nagar 10224 46251 1.40
13 113 Mahavir Nagar 10393 46141 1.29
14 114 Tilak Nagar 11166 49071 1.54
15 115 Major Bhupendra 12158 57655 0.98
Singh Nagar
16 116 Vikaspuri East 10051 45179 2.65
17 117 Janakpuri West 11597 50472 2.29
18 118 Janakpuri South 7680 40639 2.16
19 119 Milap Nagar 13807 65247 1.49
20 120 Sitapuri 12353 64252 0.78
21 121 Kunwar Singh 25395 130978 6.53
Nagar
22 122 Hastsal 27484 145715 9.84
23 123 Vikaspuri 11596 52975 1.74
24 124 Vikas Nagar 14535 66256 2.38
25 125 Mohan Garden 22311 110469 1.78
26 126 Nawada 8623 41164 0.86
27 127 Uttam Nagar 10719 53455 0.81
28 128 Bindapur 14868 71443 1.95
TOTAL 357293 1708285 59.74
West Zone of SDMC has a population of 1708285 souls as per Census 2011 with decadal growth rate
of 21% in the decade 2001-2011 for Delhi.
91
Table 9 below shows the projected population of the West Zone upto year 2021 keeping in mind the
current prevailing growth rate. It is to be noted that the projected population of year 2014 have
solid waste.
Note: As per the NCR Regional Plan, projected population of Delhi in 2021 is in range of 197-208
Lakhs (Growth Rate of Delhi upto year 2021 is about 18%)
Table 45: Projected Population of the West Zone
2012 1733909
2013 1759918
2014 1786317
2015 1813111
2016 1840308
2017 1867913
2018 1895931
2019 1924370
2020 1954198
2021 1984488
Ward-wise projected population of the West zone is mentioned in table no. 49. This is indicative
figures only and may be vary.
92
Figure 26: Population Map of West Zone
93
Table 46: Ward-wise Projected Population of West Zone upto AD 2021
Population
No. of Households
Projected Population (Ward-wise).
S. Ward Name of
No. No. Ward
As per
Census 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2011
1 101 Raja Garden 12878 58914 59798 60695 61605 62529 63467 64419 65385 66366 67395 68439
2 Raghubir
102 12423 62412 63348 64298 65263 66242 67235 68244 69268 70307 71396 72503
Nagar
3 Punjabi
103 10237 49968 50718 51478 52250 53034 53830 54637 55457 56289 57161 58047
Bagh
4 104 Madipur 9814 48748 49479 50221 50975 51739 52515 53303 54103 54914 55765 56630
5 Rajouri
105 9970 43740 44396 45062 45738 46424 47120 47827 48545 49273 50037 50812
Garden
6 Tagore
106 9252 45062 45738 46424 47120 47827 48545 49273 50012 50762 51549 52348
Garden
7 Vishnu
107 11886 58408 59284 60173 61076 61992 62922 63866 64824 65796 66816 67852
Garden
8 108 Khayala 11676 58972 59857 60754 61666 62591 63530 64483 65450 66432 67461 68507
9 Janakpuri
109 11012 47206 47914 48633 49362 50103 50854 51617 52391 53177 54001 54838
North
10 110 Nangal Raya 10222 45147 45824 46512 47209 47917 48636 49366 50106 50858 51646 52447
11 111 Hari Nagar 12963 52346 53131 53928 54737 55558 56392 57237 58096 58967 59881 60810
12 Subhash
112 10224 46251 46945 47649 48364 49089 49825 50573 51331 52101 52909 53729
Nagar
13 Mahavir
113 10393 46141 46833 47536 48249 48972 49707 50453 51209 51977 52783 53601
Nagar
14 114 Tilak Nagar 11166 49071 49807 50554 51312 52082 52863 53656 54461 55278 56135 57005
94
Population
No. of Households
Projected Population (Ward-wise).
S. Ward Name of
No. No. Ward
As per
Census 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2011
15 Major
115 Bhupendra 12158 57655 58520 59398 60289 61193 62111 63042 63988 64948 65955 66977
Singh Nagar
16 Vikaspuri
116 10051 45179 45857 46545 47243 47951 48671 49401 50142 50894 51683 52484
East
17 Janakpuri
117 11597 50472 51229 51998 52777 53569 54373 55188 56016 56856 57738 58633
West
18 Janakpuri
118 7680 40639 41249 41867 42495 43133 43780 44436 45103 45780 46489 47210
South
19
119 Milap Nagar 13807 65247 66226 67219 68227 69251 70290 71344 72414 73500 74640 75796
20 120 Sitapuri 12353 64252 65216 66194 67187 68195 69218 70256 71310 72379 73501 74641
21 Kunwar
121 25395 130978 132943 134937 136961 139015 141101 143217 145365 147546 149833 152155
Singh Nagar
22 122 Hastsal 27484 145715 147901 150119 152371 154657 156976 159331 161721 164147 166691 169275
23 123 Vikaspuri 11596 52975 53770 54576 55395 56226 57069 57925 58794 59676 60601 61540
24 124 Vikas Nagar 14535 66256 67250 68259 69282 70322 71377 72447 73534 74637 75794 76969
25 Mohan
125 22311 110469 112126 113808 115515 117248 119006 120792 122603 124443 126371 128330
Garden
26 126 Nawada 8623 41164 41781 42408 43044 43690 44345 45010 45686 46371 47090 47820
27 Uttam
127 10719 53455 54257 55071 55897 56735 57586 58450 59327 60217 61150 62098
Nagar
28 128 Bindapur 14868 71443 72515 73602 74706 75827 76964 78119 79291 80480 81727 82994
TOTAL 357293 1708285 1733909 1759918 1786317 1813111 1840308 1867913 1895931 1924370 1954198 1984488
95
Figure 27: Ward-wise Dhalao Map for West Zone
96

establishments/roads/parks/drains was taken in West zone. During the survey, all types of
for each of the households at 326 grams/capita/day. Gross per capita waste generation for the West
Zone is estimated at 624 grams/capita/day.
Table 47: Quantity of the Waste (in MT/Day) Estimated in Year 2013 for West Zone
SDMC Residential Commercial Hotels & Street Drain C&D Total

Area MSW MSW Restaurant Sweeping Silt
West
575.00 97.18 15.14 43.51 56.52 311 1098
Zone
A projection of the waste quantity from year 2013 to 2021 for the West Zone has been done on the
basis of projected population. To calculate the gross per capita, per capita per year (kg/year)
future generation.
97
Table 48: Projected Waste Quantities for the West Zone upto 2021 AD
waste quantity in MT/ Day


Hotels & Restaurant

generation with 1 %
Per capita per year
Street Sweeping
Gross Per capita
Commercial
C&D Waste
Residential
MT/ Year
Drain Silt
kg/year
Year
2013 1759918 227.79 1098.35 0.624 400899 575.00 97.18 15.14 43.51 56.52 311.00 1098
2014 1786317 230.07 1125.98 0.630 410982 589.46 99.63 15.52 44.61 57.94 318.82 1126
2015 1813111 232.37 1154.30 0.637 421318 604.29 102.13 15.91 45.73 59.40 326.84 1154
2016 1840308 234.70 1183.33 0.643 431914 619.48 104.70 16.31 46.88 60.89 335.06 1183
2017 1867913 237.04 1213.09 0.649 442777 635.06 107.34 16.72 48.06 62.42 343.49 1213
2018 1895931 239.41 1243.60 0.656 453913 651.04 110.03 17.14 49.27 63.99 352.13 1244
2019 1924370 241.81 1274.87 0.662 465329 667.41 112.80 17.57 50.50 65.60 360.98 1275
2020 1954198 244.23 1307.58 0.669 477267 684.53 115.70 18.02 51.80 67.29 370.24 1308
2021 1984488 246.67 1341.13 0.676 489511 702.09 118.66 18.49 53.13 69.01 379.74 1341
98
4.3.5. Locations of Dhalaos where Fixed Compactor Transfer Station would be installed in West Zone
Some Dhalaos have been identified which may be converted in to fixed compactor transfer stations
Table 49: List of identified Dhalaos for the installation of Compactor Transfer Station

Ward electrical line &
S. No. Dhalao No. Name of Locality
No. drainage system are
available or not
1 101 69/101/WZ Goddah Mohalla, Basai Darapur Yes
2 Tagore Garden, N.G. RD., on metro Yes
97/105/WZ
105 line
3 166/114/WZ, Yes
now F- Block, Govt. School, Shyam
incorporated in Nagar
114 ward No. 106
4 Opp. J.E. Store (T.G), Chowkhondi Yes
101/107/WZ
107 Road
5 110 130/110/WZ B, A Block, J.Puri Yes
6 Vikaskunj, service Lane, Outer Ring yes
163/113/WZ
113 Road, Vikaspuri
7 114 165/114/WZ Metro Market, Tilak Nagar Yes
8 Double story, Harijan Colony, Tilak Yes
171/116/WZ
116 Nagar
9 213/128 (117) C - 2 Red Light, Pankha Road, Near Yes
128 /WZ C2 Janakpuri Bus Stand
10 117 18/117/WZ C 1 Block, Janakpuri, Pankha Road Yes
11 211/128 (117) / Yes
A -2 Janakpuri, Pankha road
117 WZ
Note: Only 4 Fixed compactor units shall be installed on the pilot basis
4.3.6. Tentative Locations for Mobile Transfer Stations (Refuse Collector cum Compactor)in West Zone
Table 50: Tentative Locations where Refuse Collector – cum – Compactor could be positioned
S. Dhalao No. / Ward No./

Location
No. Zone
1 69/101/WZ Goddah Mohalla, Basai Darapur
2 70/101/WZ Holy Child School, Raja Garden
3 77/102/WZ B-2 Block, Near Sabzi Mandi, Jj Colony, Raghu bir Ngr., Near
park
4 78/102/WZ R Block, JJ Colony, Raghubir Nagar
5 81/103/WZ R.D. No. 41, Near Rajkumar Nursery, Punjabi Bagh
6 88/104/WZ R.D. No. 29(2), Madipur
7 94/105/WZ Cambridge School, Rajouri Garden
99
S. Dhalao No. / Ward No./

Location
No. Zone
8 95/105/WZ Point, J 3 - Guru Govind Singh Marg, Near Shivaji Mkt.
9 97/105/WZ Tagore Garden, N.G. RD., on metro line
10 98/106/WZ T.C. Camp (T.G)
11 166/114/WZ, now F- Block, Govt. School, Shyam Nagar
incorporated in ward No.
106
12 101/107/WZ Opp. J.E. Store (T.G), Chowkhondi Road
13 110/108/WZ Bus Body, Khayala Village
14 119/109/WZ Pratap Nagar DTC
15 120/109/WZ Near D.A Block
16 I.T.I/109/WZ I.T.I Hari Nagar
17 124/110/WZ Laj Wanti Chowk
18 130/110/WZ B, A Block, J.Puri
19 EA/110/WZ Maya Enclave C Pkt.
20 163/113/WZ Vikaskunj, service Lane, Outer Ring Road, Vikaspuri
21 165/114/WZ Metro Market, Tilak Nagar
22 168/115/WZ D - Block, JJ Colony, Khayala
23 171/116/WZ Double story, Harijan Colony, Tilak Nagar
24 213/128 (117) /WZ C - 2 Red Light, Pankha Road, Near C2 Janakpuri Bus Stand
25 18/117/WZ C 1 Block, Janakpuri, Pankha Road
26 211/128 (117) / WZ A -2 Janakpuri, Pankha road
27 173/117/WZ A 1 Red Light, Pankha Road
28 13/119/NGZ OLD PARK HARD FISH CHOWK, Uttam Nagar
29 196/123/WZ NEAR COMMUNITY TOILET
30 OS/124/WZ 236-PWD ROAD
4.3.7. Number of Vehicles and Manpower Required in West Zone
drain etc; in West Zone. Concessionaire has to deploy minimum number of vehicles/equipment and
manpower as mentioned in the table numbers from 54 to 64.
100
MSW generated from the households through street to street collection system. Numbers have
been calculated on the basis that Concessionaire has to collect minimum 60% MSW in first year, 75%
in second year and 90% from 3 year onwards from the COD. Details of vehicles and manpower
requirement are given in table no. 54 and 55.
Collection in West Zone
S. Year
Particulars
No. 2014 2015 2016
2 173 231 297
Contingency (Y1-10%, Y2-15% &Y3-20%)
3 402 515 633
for 365 days

6 32 43 56
Y2-15% &Y3-20%)
Manpower Required (1 Driver) with 28% back up for 365
7 38 48 59
days
Total Rickshaws required with Contingency (Y1-10%, Y2-
10 65 87 111
15% &Y3-20%)
11 75 97 119
days
13 Total Staff 541 693 852
Minimum capacity of Auto-Tipper shall be 1.5 cum and of Compactor shall be 14 cum.
Transportation of Households Waste in West Zone
S. Year
Particulars
No. 2014 2015 2016
1 Number of Compactors required 19 24 29
2 Additional Compactors required for Dhalao Clearing 7 6.0 3
3 Total no. Compactors Required (1+2) 26 30 32
101
S. Year
Particulars
No. 2014 2015 2016
4 29 34 38
Y2-15% &Y3-20%)
5 67 76 82
Table 53: Tentative requirement of the Manpower & Vehicles to cater Commercial Waste for West
Zone
S. Year
Particulars
No. 2014 2015 2016
2 29 39 50
Contingency (Y1-10%, Y2-15% &Y3-20%)
3 68 88 107
for 365 days

6 5 7 9
Y2-15% &Y3-20%)
Manpower Required (1 Driver) with 28% back up for 365
7 6 8 10
days
Total Rickshaws required with Contingency (Y1-10%, Y2-
10 11 15 19
15% &Y3-20%)
11 13 16 20
days
Transportation of Commercial in West Zone
Year
S. No. Particulars
2014 2015 2016
1 Total no. of Compactors required 6 8 10
102
Year
S. No. Particulars
2014 2015 2016
2 7 9 12
Y2-15% &Y3-20%)
4 18 23 31
Waste in West Zone
S. Year
Particulars
No. 2014 2015 2016
2 19 21 22
Contingency (Y1-10%, Y2-15% &Y3-20%)
3 45 46 47
for 365 days

6 4 4 4
Y2-15% &Y3-20%)
10 7 8 8
&Y3-20%)
11 8 9 9
days
14 No. of 240 litres bins (2 bins for each hotel) required 1472 1546 1623
103
for Hotel / Restaurants Waste in West Zone
Particulars Year
2014 2015 2016
2 2 2
10%, Y2-15% &Y3-20%)
4 4 4
Supervisory & Managerial Staff
commercial commercial commercial
Total Staff 4 4 4
Table 57: Tentative Manpower and Machinery required for Silt removal for West Zone
S. Year
Description
No. 2014 2015 2016
43 44 46
&Y3-20%)
3. Man power required for auto tipper (1 driver + 1 helper) with
100 99 99
back-up of 28% leaves
5. Total Staff 105 104 104

15 15 15
7.
5 5 5
required(Y1-10%, Y2-15% &Y3-20%)
6 6 6
14 15 16
11.
12.
104
4.3.7.5. Number of Bins (Capacity- 1.1 cum) Required
collection.
Table 58: Tentative Numbers of 1.1 cum Bins Required for West Zone
MSW Waste Quantity Generated

Nos. of Bins of 1.1 cum capacity required
from Households/Commercial in
to keep at Dhalaos/open site
Kg
Type of Waste 2014 2015 2016 2014 2015 2016
Residential 589485 603766 618344 472 362 247
Commercial 99532 102477 104244 139 119 100
611 482 347
TOTAL 1222 963 694
Sweeping Waste
Table 59: Tentative Manpower & Machinery required for handling Street Sweeping Waste in West
Zone
S. No. Particulars Number Required

2014 2015 2016
site
5 5 5
4. Total Refuse Collector required with Contingency (Y1-10%, Y2-
6 6 7
15% &Y3-20%)
14 14 14
365 days
Table 60: Fixed Compactor Transfer Station required for West Zone
105
4.3.7.8. List of Ward Wise Colonies of West Zone
Table 61: List of Ward –wise Colonies of West Zone
S No. Ward No. Ward Name Colony Name Colony Category
1 101 Raja Garden Bali Nagar D

Basai Darapur G
Bhagat Singh Enclave F
Janta Colony Raghubir Nagar F
Raja Garden D
Raja Garden ( WZ Area) E
Ramgarh(Rajouri Garden) E
Ratan Park G
Shivaji Enclave E
Vishal Enclave D
2 102 Raghuvir Nagar Raghuvir Nagar (Tagore Garden F
Extn)
3 103 Punjabi Bagh Adarsh Bhawan coop. H.B. Society E
Arihant Nagar E
Janta Colony(Paschimpuri) E
Lal Quarters G
Madhuban Enclave E
Madipur G
Old Slum Quarters Madipur G
Punjabi Bagh Apartment (208 DDA D
SFS Flats) Madipur
Punjabi Bagh Extn C
Punjabi Bagh West C
Shivaji Park(Madi Pur) E
Swayamsidha Colony E
4 104 Madipur Madipur Colony F
Paschimpuri D
Paschim Vihar Extn E
RC Madipur G
5 105 Rajouri Garden Rajouri Garden D
106
Tatarpur G
6 106 Tagore Garden Gangaram Vatika E
Shyama Prashad Mukerjee Park F
Tagore Garden(21) D
Tagore Park (21) D
7 107 Vishnu Garden Chand Nagar F
Chaukhandi G
Chaukhandi Extn F
Mukhram Garden F
Mukhram Park Extn G
Ram Nagar Extn E
Ram Nagar near Tilak Nagar F
Ravi Nagar F
Sant Nagar Extn. F
Sant Nagar(Tagore Garden) F
Tilak Vihar F
8 108 Khayala Khayala G
Khyala Phase I,II,III G
Nanda Block G
Narsingh Garden, Khayala G
Narsingh Park G
Navyug Block G
Sham Nagar (Khayala) G
Vishnu Garden F
Vishnu Garden G
Vishnu Park G
9 109 Janakpuri North Akal Garh G
Anand Vihar (Hari nagar) D
Asha park E
Fateh Nagar F
Fateh Nagar Village G
Gopalnagar F
Guru Nanakpura F
Nanglee Jalib Village G
Prem Nagar (18) E
Sorabh Vihar Hari Nagar Extn E
Usha Park F
10 110 Nangal Raya Institutional Area Pankha Road C
Janak Park F
Khajan Basti F
Khajan Basti Extn F
107
Lajwanti Garden E
Maya Enclave D
Mayapuri Industrial Area E
Nanak Pura (Mayapuri) D
Nangal Raya G
Nangal Raya Extn G
Nangal Raya Shopping Centre D
Pratap Nagar F
Rohtas Nagar, Janak Puri G
Tulsiram Bagichi (Nangal Raya) G
11 111 Hari Nagar Beri wala Bagh F
Hari Nagar (19,20) F
Prayog Vihar F
Vikrant Enclave F
12 112 Subhash Nagar Manak Vihar Extn. F
Manak Vihar Extn. Tihar E
Manak Vihar(Subhash Nagar) F
Press Colony E
Subhash Nagar F
Tihar G
13 113 Mahavir Nagar Ganesh Nagar E
Krishna Park D
Krishna Park Extn D
Mahavir Nagar E
Shankar Garden D
14 114 Tilak Nagar Ajanta Park D
Ajay Enclave E
Ashok Nagar, Tihar E
Harijan colony, Tilak Nagar G
Hind Nagar F
Krishnapuri(22) D
Minakshi Garden E
Mukherjee Park Extn F
Tilak Nagar E
15 115 Major Bhupendra Guru Nanak Nagar G
Singh Nagar Ravi Nagar Extn. G
RC Khyala G
Santgarh F
Shahpura F
16 116 Vikaspuri East Gujranwala (Vikas Puri) F
Keshopur G
108
Keshopur G
Laxmi Vihar G
Maj Bhupender Singh Nagar E
Manohar Nagar D
Prithvi Park F
Sahibpura F
Ujjawal G
17 117 Janakpuri West Asalatpur F
Chandar Nagar D
Janakpuri D
Narang Colony D
Poshangipur D
Poshangipur Village G
Prem Nagar G
Salatpur Khadak F
Shiv Nagar F
Virendra Nagar F
18 118 Janakpuri South Janakpuri C5A C
Block C Janakpuri C
Kadimis D
Central jail D
Tihar jail D
DDA Flats Pocket C6B & 6C D
119 Milap Nagar Arya Samaj Road, Uttam Nagar G
Bal Udyan Marg G
Dayalsar Colony F
19
Gulab Bagh G
Jeevan Park(Uttam Nagar) G
Kiran Garden G
Mahesh Vihar, Uttam Nagar G
Mahindra Park(Janakpuri) G
Mahindra Park , Uttam Nagar F
Milap Nagar G
Om Vihar(Uttam Nagar) F
Ram Datt Enclave G
Uttam Nagar (17) F
120 Sitapuri Chanakaya Place, Uttam Nagar F
20 Mahavir Vihar F
Sita Puri , Pankha Road G
21 121 Kunwar Singh Amrit Puri Ranhola G

109
Nagar Avtar Vihar G

Bajaj Enclave Uttam Nagar G
Deep Enclave, Hastsal G
Ganga Ram Park G
Gupta Enclave, Ranhola Road G
Kotla Vihar, Tilangpur G
Kunwar Singh Park, Ranhola G
Laxmi Park,Ranhola G
Maharani Enclave (Uttam Nagar) G
Meera Enclave, Ranhola G
New Sainik Vihar, Vikas Nagar. G
Panchshil Enclave(Uttam Nagar) G
Pratap Enclave, Uttam Nagar G
Rajan Enclave G
Rajan Vihar G
Ranhola Shaffipur H
Ranhola Vihar G
Risala Garden (Uttam Nagar) G
Sainik Enclave(Uttam Nagar) G
Sainik Nagar(Uttam Nagar) G
Sainik Vihar, Mohan Garden G
Shiva Enclave , Uttam Nagar G
Shiv Vihar (Uttam Nagar) G
Tilang Pur Kotla H
Vidya Vihar Hastsal F
Vijay Vihar, Hastsal G
Vikas Enclave Hastsal G
22 122 Hastsal Akash Vihar Ranhola G
Bakarwala H
Bapraula H
Chanchal Park Colony (Nangloi) G
Deepak Vihar G
Har Govind Enclave Raj Pur Khurd G
Parshan Enclave, Bapraula G

Press Enclave, Hastsal G
Raza Pur Khurd H
Suraksha Vihar , Hastsal G
Vikas Nagar , Hastsal G
Yadav Enclave G
23 123 Vikaspuri Hastsal G
110
Hastsal Vihar H
JJ Colony Hastsal G
24 124 Vikas Nagar Anand Kunj D
Arunodya Society F
Budhela Village G
Hastsal (Janta Flats) G
Kangra Niketan D
Vikaspuri D
25 125 Mohan Garden Bhagwati Garden G
Kangra Vihar Mohan Garden Extn. G
Laxmi Vihar(Uttam Nagar) G

26 126 Nawada Jai Bharat Enclave G
Mohan Garden (Uttam Nagar) G
Nawada G
Nawada Extn G
Rama Park(Uttam Nagar) G
Shyam Park, Nawada G
27 127 Uttam Nagar Bindapur G
Jain Park, Pankha Road G
Jain Park (Uttam Nagar) F
Mansa Ram Park G
Nanhey Park (Uttam Nagar) F
New Sainik Vihar, Najafgarh Rd G
Partap Garden Bindapur G
Santosh Park(Uttam Nagar) G
Shanti Park G
Shiv Nagar (Uttam Nagar) F
28 128 Bindapur Anand Ram Park G
Anup Nagar Uttam Nagar G
Bhagat Enclave G
Bhagwati Vihar G
Bindapur Village G
East Uttam Nagar G
Harijan Basti Bindapur G
Indra Park G
Indra Park Extn G
Janki Puri ,Jeewan Park (Uttam G
Nagar)
Kailash Ram Park Uttam Nagar G
Mahavir Encl (Uttam Nagar) F
111
Manas Kunj G
Mansa Ram Park , Uttam Nagar G
Nand Ram park (Uttam Nagar) G
New Uttam Nagar G
Parjapat Colony G
Rajnagri, Uttam Nagar G
Subodh Park , Uttam Nagar G
Vani Vihar G
Vijay Vihar(Uttam Nagar) G
Vikas Vihar, Uttam Nagar G
112
4.4. Najafgarh Zone
The MSW from the Najafgarh Zone through the specified vehicles finally shall be dispose to Waste to
located at the Ghummenhera and green waste shall be disposed at the specified nursery situated in
Dwarka sector-6.
4.4.1. Service Area
The Najafgarh Zone of Delhi is, indeed, a true representative of the all kinds of area - authorized,
unauthorized, JJ colonies, Industrial and Slum area etc. Total area covered by the Najafgarh Zone is
Figure 28: Ward Map of Najafgarh Zone
Table 62: Ward Wise Details of Population, Area &Households as per Census 2011
Ward Wise Area

S No. Ward No. Ward Name No. of Household Total Population
(In Sq. Km)
1 129 Dabri 12078 59691 1.42
2 130 Manglapuri 10270 48946 2.45
3 131 Sagarpur 11538 54383 0.66
113
Ward Wise Area

S No. Ward No. Ward Name No. of Household Total Population
(In Sq. Km)
4 132 Sagarpur West 10377 50837 0.63
5 133 Chhawala 2733 14662 77.92
6 134 Nangli Sakravati 14289 73562 22.06
7 135 Kakrola 24022 107229 9.79
8 136 Matiala 27783 116496 12.17
9 137 Roshanpura 13606 71159 10.69
10 138 Najafgarh 12990 66582 2.00
11 139 Dichaon Kalan 10641 56525 30.84
12 140 Khera 5635 29235 77.05
13 141 Bijwasan 14040 62928 22.96
14 142 Rajnagar 13193 64506 0.24
15 143 Kapashera 27295 100728 21.82
16 144 Mahipalpur 14227 63789 7.49
17 145 Palam 10278 49331 2.82
18 146 Saad Nagar 10447 52171 0.80
19 147 Mahavir Enclave 17645 83031 2.32
20 148 Madhu Vihar 12662 64186 1.22
TOTAL 275749 1289977 307.35
Najafgarh Zone of SDMC has a population of 1473385 souls as per Census 2011 with decadal growth
rate of 21% in the decade 2001-2011 for Delhi.
Table 9 below shows the projected population of the Najafgarh Zone upto year 2021 keeping in mind
the current prevailing growth rate. It is to be noted that the projected population of year 2014 have
solid waste.
Note: As per the NCR Regional Plan, projected population of Delhi in 2021 is in range of 197-208 Lakhs
(Growth Rate of Delhi upto year 2021 is about 18%)
Table 63: Projected Population of the Najafgarh Zone
2012 1317067
2013 1344725
2014 1372964
2015 1401796
2016 1431234
2017 1461290
2018 1491977
2019 1523309
114
2020 1555298
2021 1587959
Ward-wise projected population of the Najafgarh zone is mentioned in the table 68. This is the
Figure 29: Population Map of Najafgarh
115
Table 64: Ward-wise Projected Population of Najafgarh Zone upto AD 2021
Population Projected Population (Ward – Wise)

No. of
S. No. Ward No. Name of Ward
Households As per
Census 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2011
1 129 Dabri 12078 59691 60945 62224 63531 64865 66227 67618 69038 70488 71968 73480
2 130 Manglapuri 10270 48946 49974 51023 52095 53189 54306 55446 56611 57799 59013 60252
3 131 Sagarpur 11538 54383 55525 56691 57882 59097 60338 61605 62899 64220 65568 66945
4 Sagarpur
132 10377 50837 51905 52995 54107 55244 56404 57588 58798 60032 61293 62580
West
5 133 Chhawala 2733 14662 14970 15284 15605 15933 16268 16609 16958 17314 17678 18049
6 Nangli
134 14289 73562 75107 76684 78294 79939 81617 83331 85081 86868 88692 90555
Sakravati
7 135 Kakrola 24022 107229 109481 111780 114127 116524 118971 121469 124020 126625 129284 131999
8 136 Matiala 27783 116496 118942 121440 123990 126594 129253 131967 134738 137568 140457 143406
9 137 Roshanpura 13606 71159 72653 74179 75737 77327 78951 80609 82302 84030 85795 87597
10 138 Najafgarh 12990 66582 67980 69408 70865 72354 73873 75424 77008 78625 80277 81962
11 Dichaon
139 10641 56525 57712 58924 60161 61425 62715 64032 65376 66749 68151 69582
Kalan
12 140 Khera 5635 29235 29849 30476 31116 31769 32436 33118 33813 34523 35248 35988
13 141 Bijwasan 14040 62928 64249 65599 66976 68383 69819 71285 72782 74310 75871 77464
14 142 Rajnagar 13193 64506 65861 67244 68656 70098 71570 73073 74607 76174 77774 79407
15 143 Kapashera 27295 100728 102843 105003 107208 109459 111758 114105 116501 118948 121446 123996
16 144 Mahipalpur 14227 63789 65129 66496 67893 69318 70774 72260 73778 75327 76909 78524
17 145 Palam 10278 49331 50367 51425 52505 53607 54733 55882 57056 58254 59477 60726
18 146 Saad Nagar 10447 52171 53267 54385 55527 56693 57884 59099 60341 61608 62901 64222
116
Population Projected Population (Ward – Wise)

No. of
S. No. Ward No. Name of Ward
Households As per
Census 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
2011
19 Mahavir
147 17645 83031 84775 86555 88373 90228 92123 94058 96033 98050 100109 102211
Enclave
20 148 Madhu Vihar 12662 64186 65534 66910 68315 69750 71215 72710 74237 75796 77388 79013
TOTAL 275749 1289977 1317067 1344725 1372964 1401796 1431234 1461290 1491977 1523309 1555298 1587959
117

establishments/roads/parks/drains was taken in Najafgarh zone. During the survey, all types of
for each of the households at 298 grams/capita/day. Gross per capita waste generation for the
Najafgarh Zone is estimated at 574 grams/capita/day.
Table 65: Quantity of the Waste (in MT/Day) Estimated in Year 2013
SDMC Residential Commercial Hotels & Dairy Street Drain C&D Total
Area MSW MSW Restaurants Waste Sweeping Silt
Najafgarh
402 39.71 9.26 0.34 54 5.01 261 771
Zone
A projection of the waste quantity from year 2013 to 2021 for the Najafgarh Zone has been done
on the basis of projected population. To calculate the gross per capita, per capita per year (kg/year)
future generation.
118
Table 66: Projected Waste Quantities for the Najafgarh Zone upto 2021 AD
waste quantity in MT/ Day


Hotels & Restaurant

generation with 1 %
Per capita per year
Street Sweeping
Gross Per capita
Dairy Waste
Commercial
C&D Waste
Residential
MT/ Year
Drain Silt
kg/year
Year
2013 1344725 209.36 771.32 0.574 281531 402.00 39.71 9.26 0.34 54.00 5.01 261.00 771
2014 1372964 211.45 795.39 0.579 290317 414.55 40.95 9.55 0.35 55.69 5.17 269.15 795
2015 1401796 213.57 820.21 0.585 299378 427.48 42.23 9.85 0.36 57.42 5.33 277.55 820
2016 1431234 215.70 845.81 0.591 308722 440.83 43.54 10.15 0.37 59.22 5.49 286.21 846
2017 1461290 217.86 872.21 0.597 318357 454.58 44.90 10.47 0.38 61.06 5.66 295.14 872
2018 1491977 220.04 899.43 0.603 328293 468.77 46.30 10.80 0.40 62.97 5.84 304.35 899
2019 1523309 222.24 927.50 0.609 338539 483.40 47.75 11.14 0.41 64.93 6.02 313.85 928
2020 1555298 224.46 956.45 0.615 349105 498.49 49.24 11.48 0.42 66.96 6.21 323.65 956
2021 1587959 226.71 986.30 0.621 360000 514.05 50.78 11.84 0.43 69.05 6.41 333.75 986
119
Some Dhalaos have been identified which may be converted in to fixed compactor transfer stations
Table 67: List of identified Dhalaos for the installation of Compactor Transfer Station

not
1 119 13/119/NGZ Old Park Hard Fish Chowk Yes
2 129 15/129/NGZ Dabri Village Main Road Yes
3 130 19/130/NGZ Manglapuri Terminal Yes
4 132 21/132/NGZ Durga Park DDA Land Yes
5 133 22/133/NGZ Chhawla Vill Yes
6 142 38/142/NGZ Old Mehrauli Road Raj Nagar yes
7 144 42/144/NGZ Bot Mata Chowk Mahipalpur Yes
8 144 43/144/NGZ Riyan Public School Yes
9 144 46/144/NGZ Near Gate No-1 C-9 Basant Kunj Yes
Note: Only 4 Fixed compactor units shall be installed on the pilot basis
4.4.6. Tentative list of Locations for Mobile Transfer Stations (Refuse collector cum Compactor)
Table 68: List of Dhalaos where Refuse Collector – cum – Mobile Transfer Station could be
stationed
NEW Dhalao No. / Ward No./

S. No. Location
Zone
1 15/129/NGZ Dabri Village Main Road
2 19/130/NGZ Manglapuri Terminal
3 21/132/NGZ Durga Park DDA Land
4 22/133/NGZ Chhawla Vill
5 23/133/NGZ Paprawat Village
6 24/133/NGZ Jhuljhuli Village
7 54/133/NGZ Kanganheri Village
8 25/134/NGZ Nangli Dairy
9 27/134/NGZ Goyla Dairy
10 32/137/NGZ BDO Office, Najafgarh
11 56/139/NGZ Main Rd. Dichaon Kalan near Govt. School
12 38/142/NGZ Old Mehrauli Road Raj Nagar
13 39/143/NGZ Near Obrai Farm Kapashera
120
NEW Dhalao No. / Ward No./

S. No. Location
Zone
14 42/144/NGZ Bot Mata Chowk Mahipalpur
15 43/144/NGZ Riyan Public School
16 45/144/NGZ Near Petrol Pump Opp Gali No-15, C8 Basant Kunj
17 46/144/NGZ Near Gali No-1 C-9 Basant Kunj
18 48/145/NGZ Sec-7 J J Colony, Dwarka
19 49/147/NGZ A-Block Sec-1 J J Colony Dwarka
20 50/147/NGZ E-Block Sec-1 J J Colony Dwarka
4.4.7. Number of Vehicles and Manpower required
drain etc; in Najafgarh Zone. Concessionaire has to deploy minimum number of vehicles/equipment
and manpower as mentioned in the table numbers from 73 to 83.
MSW generated from the households through street to street collection system. Number of vehicles
and manpower has been calculated on the basis that Concessionaire has to collect minimum 60%
MSW in first year, 75% in second year and 90% from 3 year onwards from households from the COD.
Details of vehicles and manpower requirement are given in table no. 73 & 74.
Collection in Najafgarh Zone
S. Year
Particulars
No. 2014 2015 2016
2 121 163 211
Contingency (Y1-10%, Y2-15% &Y3-20%)
3 283 364 450
for 365 days

6 23 31 40
Y2-15% &Y3-20%)
121
S. Year
Particulars
No. 2014 2015 2016
10 46 61 79
&Y3-20%)
11 53 68 84
days
13 Total Staff 380 489 605
Minimum capacity of Auto-Tipper will be 1.75 cum and of Compactor will be 14 cum.
Transportation of Households Waste in Najafgarh Zone
Year
S. No. Particulars
2014 2015 2016
No. of Compactors required to receive the waste
1 13 17 21
Additional Compactors required for Dhalao
2 5 4 2
Clearing
4 20 24 28
10%, Y2-15% &Y3-20%)
5 47 54 59
Table 71: Tentative requirement of the Manpower & Machinery to cater Commercial Waste in
Najafgarh Zone
S. Year
Particulars
No. 2014 2015 2016
2 12 16 21
Contingency (Y1-10%, Y2-15% &Y3-20%)
3 29 36 45
for 365 days
122
S. Year
Particulars
No. 2014 2015 2016

6 2 3 4
Y2-15% &Y3-20%)
10
&Y3-20%) 5 6 8
11
days 5 7 8
Table 72: Tentative requirement of Mobile Transfer Stations (Refuse collector cum compactors)
for Transportation of Commercial Waste in Najafgarh Zone
Year
S. No. Particulars
2014 2015 2016
No. of Compactors required to receive the waste
1 3 3 4
2 3 4 5
Y2-15% &Y3-20%)
4 8 10 14
Waste in Najafgarh Zone
S. Year
Particulars
No. 2014 2015 2016
2 12 13 15
15% &Y3-20%)
3 Manpower Required (1 Driver & 1 Helper) 29 30 31
123
S. Year
Particulars
No. 2014 2015 2016

6 2 3 3
Y2-15% &Y3-20%)
7 3 3 3
for 365 days
10 5 5 6
&Y3-20%)
11 5 6 6
for 365 days
No. of 240 litres bins required for hotels/restaurant (one for
14 946 993 1043
wet and one dry waste
for Hotel / Restaurants Waste in Najafgarh Zone
Particulars Year
2014 2015 2016
No. of Compactors required to receive the
1 1 1
waste directly from auto-tipper/3-wheeler
1 1 1
10%, Y2-15% &Y3-20%)
Total Compactors Required 1 1 1
Manpower Required (1 Driver & 1 Helper)
3 3 3
with 28% back up for 365 days
Supervisory &Managerial Staff Commercial Commercial & Commercial &
& residential residential residential
Total Staff 3 3 3
124
Table 75: Tentative Manpower and Machinery required for Silt removal for Central Zone
S. Year
Description
No. 2014 2015 2016
2 3 4
&Y3-20%)
5 6 9

2 2 2
7.
3 3 3
required (Y1-10%, Y2-15% &Y3-20%)
3 3 4
7 9 9
11.
12.
Total Staff 8 10 10
collection.
Table 76: Tentative Numbers of 1.1 cum Bins Required for Najafgarh Zone
MSW Waste Quantity Generated Nos. of Bins of 1.1 cum capacity required
from Households/Commercial in Kg to keep at Dhalaos/open site
Type of Waste 2014 2015 2016 2014 2015 2016
Residential 332 257 176
414635 427548 439389
Commercial 40473 42313 43693 57 49 40
388 305 216
TOTAL 777 610 432
125
Sweeping Waste
Table 77: Tentative Manpower & Machinery required for handling Street Sweeping Waste in
Najafgarh Zone
Number Required
S. No. Particulars
2014 2015 2016
site
3. Total No. of Refuse Collector (8 cum capacity) required for
7 7 7
the transportation of street sweeping waste from Dhalaos
4. Total Refuse Collector required with Contingency (Y1-10%,
8 8 8
Y2-15% &Y3-20%)
5. Manpower Required (1 Driver + 1 helper) with 28% back up
18 18 18
for 365 days
7. 19 19 19
Total Staff
Table 78: Fixed Compactor Transfer Station required for Central Zone
4.4.7.8. List of Ward-wise Colonies of Najafgarh Zone
Table 79: Details of Ward-wise Colonies of Najafgarh Zone
S
Ward No. Ward Name Colony Name Colony Category
No.
1. 129 Dabri Bheram Puri G
Dabri Extn G
Dabri Extn Village G
Dashrath Puri G
Dashrath Puri,Palam Road G
Mohan Nagar,Panka Road G
126
S
No.
Mohindra Park, Pankha Road G
Raghu Enclave, Dabri G
Raghu Nagar, Pankha Road G
Syndicate Enclave G
Vaishali Colony, Dabri G
Vashisht Park G
2. 130 Manglapuri Durga Park colony, Dabri G
Durga Park, Nasirpur G
Durga Puri, Dabri G
EIL Friends Society G
Ideal Society, Dabri G
Kailash puri, Nasirpur G
Krishnan Society G
Mahavir Vihar Palam G
Mangla Puri, Palam G
Mirzapur G
Mirzapur Village G
Naveen Kunj Society G
Nishkam Society G
Palam Part II G
Purannagar G
Puran Nagar, Madhu Vihar G
Vijay Enclave G
3. 131 Sagarpur Dayalpark Sagarpur G
Harijan Basti, Sagarpur G
Jagadamba Vihar Sagarpur G
Maharishi Encl, Sagarpur G
Nala Par Basti, Sagarpur G
Rajeev Park G
Sagar Pur Main & West G
Shiv Puri, Sagarpur G
4. 132 Sagarpur West Bharat Vihar Vashisht Park G
Geetanjali Enclave, Dabri F
Geetanjali Park F
Kewal Park, Pankha Road F
Madanpuri G
Mohan Block, Pankha Road G
5. 133 Chhawala Asalatpur Khawad H
Badusarai H
Chhawla H
Daryapur Khurd H
127
S
No.
Daulat Pur H
Deorala H
Ghalib Pur H
Goman Hera H
Hans Nagar Colony, Pindwala Kalan G
Hasanpur H
Jainpur H
Jhatikra H
Jhuljhuli H
Kangan Heri H
Kharkhari Jatmal H
Kharkhari Road H
Milan Enclave , Dauletpur G
Nanak Heri H
Pindwala Kalan H
Pindwala Khurd H
Qutab Pur Village H
Raghupur H
Raota H
Rishal Vihar Chawla Extn G
Shahibabad Estate, Daulatpur G
Sherpur Deri H
Shikar Pur H
Somesh Vihar colony F
Surera H
6. 134 Nangli Sakravati Anand Park Extn. Shakrawati G
Dairy Colony G
Data Ram Park near Dindarpur G
Dharam Pura Colony, Najafgarh G
Dindar Pur H
Dindarpur Extn. Najafgarh G
Durga Park ,Najafgarh G
Durga Vihar, Dwarka G
Gamini Park Nangli Sakrawati G
Ghasipura G
Goela Dairy G
Goela Khurd H
Goela Vihar G
Jai Vihar Colony, Najafgarh G
Kharkhari Nahar H
Kumar Enclave, Dindar Pur G
128
S
No.
Laxman Puri , Roshanpura G
Maksudabad Extn. G
Mohinder Singh Park , Najafgarh G
Nagli Vihar G
Nangli Sakrawati G
Nangli Vihar, Najafgarh Road G
Paprawat H
Qutab Vihar, Najafgarh G
Rewala Khanpur H
Roshanpura Allies Dichson Khurd H
Roshan Vihar Najafgarh G
Sai Enclave, Roshanpura G
Samrat Encl, Najafgarh G
Shanti Vihar , Najafgarh G
Shyam Vihar G
Taj Pur Khurd H
7. 135 Kakrola Ambika Enclave, Kakraula G
Bajaj Enclave F
Bharat Vihar (Kakraula) G
Chandra Park, Dwarka G
Hari Vihar Colony, Kakraula Road G
Kakraola G
Kakrola Extn. Village Kakraula G
Loharheri G
Mohit Nagar G
Nand Ram Park, Uttam Nagar G
Nand Vihar Kakrola Road G
Nawada House complex, Najafgarh G
Rd
Nishat park, Kakrola G
Patel Garden, Najafgarh Road G
Rajeev Nagar, Kakrola G
Raju Rark, Kakraula G
Ram Nagar, Kakrola G
Roshan Vihar Kakrola Road G
Shivani Enclave , Kakrola G
Shivani Vihar , Kakraula G
Tara Nagar, Kakrola G
Vikas Nagar, Kakraula G
Vikas Vihar Kakraula G
8. 136 Matiala Ambarhai Village G
129
S
No.
Anand Vihar, Gurpreet Nagar G
Anand Vihar Uttam Nagar F
Bandhu Vihar G
Bees Sutri Colony G
Dharam Vihar, Dwarka G
Dwarka D
Gulabi Park G
Gurpreet Nagar,Uttam Nagar F
Guru Har Krishan Nagar Near G
Matiala
Harkishan Nagar Matiala Extn. G
Kamal Vihar,Madhu Vihar G
Matiala Extn, Uttam Nagar F
Matiala Extn, Uttam Nagar G
Matiyala G
Pochanpur G
Pochan Pur Extn G
Ratanakar Vihar G
Sainik Nagar, Uttam Nagar G
Sewak Park ,Uttam Nagar G
Sharman Vihar F
Sri Chand Park Near Matiala G
Sukh Ram Park F
Sumit Vihar F
9. 137 Roshanpura Durga Vihar, Najafgarh G
Gupta Park Najafgarh Road G
Haibatpur G
Kamal Kunj , Najafgarh G
Kamla Market, Roshanpura G
Khera H
Masudabad G
Naya Bazar, Najafgarh G
New Roshan Pura G
Prem Nagar, Najafgarh G
Roshan Pura Colony Najafgarh G
10. 138 Najafgarh Anaj Mandi Market, Najafgarh G
Hari Nagar, Najafgarh G
Hira Park, Najafgarh G
Laxmi Garden, Roshanpura G
Lokesh Park Najafgarh G
Mansa Ram Park , Najaf Garh G
130
S
No.
Najafgarh G
Nanhey Ram Park G
Naresh Park, Nangloi G
New Hira Park, Najafgarh G
Roshan Garden (Najafgarh) G
11. 139 Dichaon Kalan Arjun Park Colony Najafgarh G
Baba Hari Dass Enclave, Najafgarh G
Bapraula Extn,Najafgarh G
Dichaon Enclave G
Dichaon Kalan H
Ekta Vihar, Najafgarh G
Gopal Nagar, Najafgarh G
Gopal Park G
Jai Vihar, Nangloi Road G
Janta Vihar Colony,Najafgarh G
Jharoda Kalan H
Krishan Vihar Najafgarh G
Krishna Enclave, Najafgarh G
Laxmi Vihar , Najafgarh G
Najafgarh Extn. G
Naveen Palace , Najafgarh G
Nav Raj Block , Najafgarh G
Niranjan Park, Najafgarh Road G
Shiv Enclave Dichaon Road G
Surakhpur H
12. 140 Khera Badhosra H
Baqar Garh(Begampur) H
Dabar Enclave , Jaffarpur G
Dhansa H
Dhansa Extn G
Durga Enclave, Jaffarpur Kalan G
Gopal Nagar Extn. Khaira Road G
Isapur(Jafrabad) H
Jafar Pur Kalan H
Jaffarpur Extn. G
Kair H
Khera Dabar H
Laxmi Garden , Najafgarh G
Malik Pur zer Najafgarh H
Mitraon H
Mitraon Extn. Najafgarh G
131
S
No.
Mundhala Kalan H
Mundhala Khurd H
Nanda Enclave Najafgarh G
New Gopal Nagar, Najafgarh G
Qazi Pur H
Roshan Mandi, Najafgarh G
Roshanpura , Najafgarh G
Sahupura G
Sarangpur H
Shamazpur Khalsa H
Ujwa H
Vardhwan Vihar, Najafgarh G
13. 141 Bijwasan Bagdola Village G
Bamnoli Village G
Baraula Village H
Bharthal G
Bhola Ram Enclave Village Pockam G
pur
Bijwasan G
Dalmia Vihar D
Dhul Siras Village G
Dr. Ambedkar Colony, Bijwasan G
Major Bhola Ram Enclave F
Palam Apartments, Bijwasan D
Salah Pur Village H
Shahur Pur H
14. 142 Rajnagar Airport Area B
Rajnagar Kali Mandir Area E
Rajnagar Railway Line Area F
15. 143 Kapashera Air India Colony F
Ghasi Pura Nangli Dairy G
Harijan Basti, Bijwasan G
IINAA Housing Complex E
Indian Air Lines Clny E
Kapas Hara Extn F
Kapas Hera Village H
Nai Basti E
Nangal Dairy G
Nangal Dewat H
Nav Sansad Vihar D
Sambhalka Village H
132
S
No.
Shahabad Muhammadpur G
16. 144 Mahipalpur Defence Enclave, Mahipalpur E
IAAI Colony E
Kasum Pur Village H
Mahipalpur F
Mahipalpur Extn F
Malikpur Kohi Alilies Rangpuri H
Mandli H
Mehram Nagar E
Rangpuri E
Ruchi Vihar E
17. 145 Palam Dev Kunj (Raj Nagar) G
Harijan Basti Palam G
Kharara Village G
Palam Colony G
Palam Enclave E
Palam Vihar G
Palam Village G
Panchwati(Bijwasan) D
Raj Nagar I G
Raj Nagar , Palam Colony G
Shah Nagar, Mangla Puri G
18. 146 Saad Nagar Indira Park Palam G
Kailash Extn., Nasirpur G
Kailash puri, Palam Colony G
Kamal Park, Palam Colony G
Molar Band , Nasirpur G
Sadh Nagar Part I & II, Palam G
19. 147 Mahavir Enclave Madhu Vihar, Uttam Nagar F
Mahavir Enclave Part I G
Mahavir Enclave Part II F
20. 148 Madhu Vihar Adarsh Nagar Bindapur Extn G
Bharat Garden Matiala Road F
Jain Colony (Uttam Nagar) F
Param Puri G
Raja Puri Colony Uttam Nagar F
Sahyog Vihar F
Sanjay Enclave (Uttam Nagar) G
Sudarshan Park, Uttam Nagar F
Uttam Vihar G
Vishwas Park F
133
134
ANNEXURE-I
MIS Report formats
Proposed monthly, daily & other MIS Report formats are provided below. There may be some minor
changes in the information required, based on requirement projected by IT consultant to make the
automatic system function properly.
1.1. Monthly Action Plan

Action Plan of work for the next month to be submitted on 28th of preceding month. It to be
submitted in soft form (the file to be uploaded will be in such format as prescribed by IT consultant)
and to be uploaded into the Computer system so that MIS reports can be generated automatically).
1.1.1. Door to Door Service
Table 1 Door to Door Service staff

Beat: House
No. of waste
Service Area/ Numbers No. of
collectors to be
Ward/ Beat ID Street / (range) Household in Service Timings
deployed in the
Colony/ covered in the the beat
beat
Apartment beat
Table 2 Deployment of Primary Collection & Transportation Vehicles

Route No : Route No. :
Vehicle type: Vehicle Type:
Ward: Ward:
Halt point Time Beat ID to be Halt point Time Beat ID to be
serviced serviced
Recycling ID of Recycling Recycling ID of Recycling

Center Center: Center Center:
End point Compactor End point Compactor
Location ID: Location ID:
Table 3 Deployment of Manual Rickshaws

No. of Manual Rickshaws to be ID of Compactor Location where
Ward / Beat ID
deployed waste is delivered
Table 4 Compacting Stations servicing Door to Door systems

ID: Whether it receives waste
No. of times
Mobile/ from non-Door to Door Scheduled
Capacity per day – to
Ward/ Fixed areas as well? clearing time(s)
be cleared
Location (Y/N)
Table 5 Dhalaos / Street Corner bins situated in areas covered in door to door
135
Whether it
ID:
Capacity of Capacity of receives waste No. of times
Scheduled
MSW Silt from non d-2-d per day – to be
Ward/ clearing time(s)
(no of bins) (no of bins) areas as well? cleared
Location
(Y/N)
Table 6 Recycling Centers situated in areas covered in door to door

ID:
Nature of dry
No. of Staff to Weigh-bridge Computerized
Open Timings waste that is
Ward/ be deployed capacity (Y/N)
accepted
Location
Table 7 Primary waste Collectors deployed on the door to door Beat

Employee ID: Name of Employee Father’s Name Mobile No Beat ID allotted
1.1.2. Street level Primary MSW Collection Service
Table 8 Deployment of waste Collection Vehicles

Route No. : Route No. :
Ward: Ward:
Halt point Time Area to be Halt point Time Area to be
serviced serviced

Table 9 Deployment of Rickshaws

House
Beat: No of ID of Compactor
Numbers No. of
Ward / Service Area/ Household Service Location where
(range) Rickshaws to
Beat ID Street / Colony/ in the Timings waste is
covered in the be deployed
Apartment beat delivered
beat
Table 10 Compacting Stations servicing Street level collection system
136
Whether it receives
ID:
waste from non- No. of times
Scheduled
Mobile/ Fixed Capacity street level areas as per day – to
Ward/ clearing time(s)
well? be cleared
Location
(Y/N)
Table 11 Dhalaos / Street Corner bins situated in areas covered in Street level collection system
Whether it receives
ID: No. of
Capacity of Capacity of waste from non-
times per Scheduled
MSW Silt street level areas as
Ward/ day – to be clearing time(s)
(no. of bins) (no of bins) well?
Location cleared
(Y/N)
Table 12 Recycling Centers situated in areas covered in Street level collection system
ID:
Nature of dry
No. of Staff to Weigh-bridge Computerized
Open Timings waste that is
Ward/ be deployed capacity (Y/N)
accepted
Location
1.1.3. Collection Service of waste from Commercial establishments/ Markets
Table 13 Deployment of waste Collection Vehicles

Ward: Ward:
serviced serviced

Table 14 Compacting Stations servicing collection system for waste from commercial establishments
Whether it receives
ID: No. of
waste from non-
Mobile/ times per Scheduled
Capacity commercial
Ward/ Fixed day – to be clearing time(s)
establishments as well?
Location cleared
(Y/N)
Table 15 Dhalaos / Street Corner bins situated in commercial areas/ markets
137
Whether it receives
ID: No. of
Capacity of Capacity of waste from non- Scheduled
times per
MSW Silt commercial areas as clearing
Ward/ day – to be
(no. of bins) (no. of bins) well? time(s)
Location cleared
(Y/N)
1.1.4. Collection Service of Waste of Green Waste
Table 16 Deployment of green waste Collection Vehicles

Ward: Ward:
serviced serviced
End point Processing End point Processing

Center Location center Location
ID: ID:
1.1.5. Collection Service of Sweeping Silt
Table 17 Deployment of sweeping silt Collection Vehicles

Ward: Ward:
Halt point Time Location ID to be Halt point Time Location ID to be
serviced serviced
End point Disposal point Location End point Disposal point Location
ID: ID:
1.1.6. Collection Service of Drain Silt
Table 18 Deployment of drain silt Collection Vehicles

Rout No.: Rout No.:
Ward: Ward:
Halt point Time Areas to be serviced Halt point Time Areas to be serviced
End point Disposal Location ID: End point Disposal Location ID:
Table 19 Dhalaos / Street Corner bins specifically for drain silt
138
ID: Capacity of Whether it receives

No. of times Days of week
Silt waste other waste as Scheduled
per week be when to be
Ward/ (no. of well? clearing time(s)
cleared cleared
Location bins) (Y/N)
1.1.7. Collection Service of C&D Waste
Table 20 Deployment of Collection Vehicles for C&D waste

Ward (of halt Wards it will
Halt Point Vehicle type Capacity
point) service
1.1.8. Clearing Service of Recycling Centers
Table 21 Clearing Service of Recycling Centers

Rout No.: Rout No.:
Ward: Ward:
Waste type collected by vehicle: Waste type collected by vehicle:
Halt point Time Location ID to be Halt point Time Location ID to be serviced
serviced
End point Disposal Location ID: End point Disposal Location ID:
139
1.1.9. Bin Washing Schedule
Table 22 Bin Washing Schedule

Location ID No. of Bins at location Date of proposed washing Time of proposed washing
1.1.10. Vehicle Servicing Schedule
Table 23 Vehicle Servicing Schedule

Vehicle Registration Date of proposed servicing (if
Type of Vehicle Date of proposed washing
No any)
1.1.11. Fleet Deployment for the Month
Table 24 Fleet Deployment for the Month

Reg. No MSW Capacity Green waste Silt Capacity
Vehicle Type Volume (cu m)
Make (MT) capacity (MT) (MT)
140
1.1.12. Plan for deployment of manpower-
Table 25 On Vehicles (including secondary transportation vehicles, Hook Loaders etc)

Employee ID: Name of Father’s Vehicle Reg No on
Designation Mobile No
Employee Name which deployed
Table 26 On Static Compactors

Employee ID: Name of Father’s Location ID on
Table 27 On Recycling Centers

Employee ID: Name of Father’s Location ID on
Table 28 Supervisory Manpower

Employee ID: Name of Father’s Area of
Employee Name Supervision
1.2. Daily (Real Time) Reports

Following reports are generated daily on real time basis.
1.2.1. Report on Door to Door Collection of Household MSW
Date_____________
Colony/ Locality (covered under door to door) _________
Table 29 Household collection report

Waste Collector Service Area/Beat No of Households No of Households Time period during
ID* No. in beat serviced which serviced
* Waste Collector ID shall be designed in such a manner that it reflects the linkage with type of vehicle that
waste collector is assigned to (Rickshaw, Motorized tricycle, Auto Tipper etc.)
Table 30 Exception reports (Not serviced Areas)

Whether serviced
Service Area/Beat No of Households Reason for non- Action taken for
previous day?
No. in beat service remedy
(Y/N)
141
Table 31 Motorized Vehicles deployment for door-to-door collection (Report from GPS data - real-time)
Quantity of
Vehicle Reg. Scheduled start Scheduled end Drivers’ report Recyclable
Route No No time time on waste waste
Vehicle type Driver Name Actual Start Actual End collection en- delivered at
Driver Tel No time** time* route* Recycling
center
<Report sent
Visa SMS at the
end of route>
* Excess/ Normal/ Short, **SMS shall be sent by driver at the start of route
Table 32 Exception Report on vehicle deployment (Where Vehicle has not been deployed within 1 hour of
scheduled start time)
Scheduled start Remedial action
Route No Likely start time Reason for delay
time taken
Table 33 Rickshaw deployment for door to door collection in the locality/ Colony (if any)
Quantity of
No of Rickshaws If shortfall, then
No of Rickshaws to Recyclable waste
Service Area ID functional/ remedial action
be deployed delivered at
deployed taken
Recycling center
Table 34 Summary report of the trips

Normal Short
Total nos. of Nos. of routes Excess Weight
Type of vehicle Weight Weight
route serviced Route No
Routes No. Route No
Table 35 Report of Dhalaos/ Street Corner bins servicing the colony/ locality
Whether
Cleared by-
Time of non- Upload
Actual Vehicle Reg.
Scheduled arrival at SLF confirming photo with
Location ID Clearing No
clearing time / disposal waste in date & time
time Driver Name
site Dhalaos stamp
Driver Mobile
(Y/N)
Table 36 Exception Report of SCP (Where SCP has not been cleared within 1 hour of scheduled time)
Scheduled clearing Remedial action
Location ID Likely clearing time Reason for delay
time taken
142
Table 37 Report of Recycling Centers servicing the colony/ locality

Cleared by- Whether
Quantity of Upload
Actual Vehicle Reg. non-
Scheduled Recyclable photo with
Location ID Clearing No confirming
clearing time waste date & time
time Driver Name waste in the
cleared stamp
Driver Mobile Center (Y/N)
Table 38 Overall performance self-assessment of Colony/ Locality

Estimated quantity of MSW expected from colony/locality (A)
(MT)
MSW Collected through door-to-door (MT) (B) Generated from 1(f) by
multiplying with weight
factor
MSW Collected from SCP (MT) (C)
Total MSW collected (MT) (D=B+C)
Approximate quantity of MSW that could not be collected (E=A-D)
Collection efficiency (F=D/A in %)
Door to Door Efficiency (G=B/D in %)
Recyclable waste Cleared (H) Generated from (i) above;
validated from OS, CS &
waste received in the R.C.
Recycling Efficiency (I =H/D in %)
1.2.2. Collection and Transportation of MSW from All Markets, Hotels, Dhabas, Restaurant, Banquet
Hall, Institution, Farm House & Other Commercial Establishment
Date_____________
Ward No. _________ Name of Market / Commercial or Institutional Area __________
Table 39 Primary Collection &Transportation Vehicles deployment for waste collection from such entities
(Report from GPS data– real-time report)
Quantity of
Scheduled start Scheduled Drivers’ report on Recyclable
Vehicle Reg. No
Route No time end time waste collection waste
Driver Name
Vehicle type Actual Start Actual End en-route Excess / delivered at
Driver Tel No
time time Normal/ Short Recycling
center
Table 40 Exception Report on Primary Collection & Transportation Vehicles deployment (Where Vehicle
has not been deployed within 1 hour of scheduled start time)
Scheduled start Remedial Action
time taken
143

Nos. of
Total nos. of Normal Weight Short Weight Excess Weight
Type of vehicle routes
route Routes No. Route No Route No
serviced
Table 42 Report of Dhalaos/ Street Corner bins servicing the market/area

Cleared by- Time of Whether non- Upload
Actual
Location Scheduled Vehicle Reg. No arrival at confirming photo with
Clearing
ID clearing time Driver Name SLF / waste in date & time
time
Driver Mobile disposal site Dhalao? (Y/N) stamp
Table 43 Exception Report of SCP Clearance (Where SCP has not been cleared within 1 hour of scheduled
time)
time taken
Table 44 Report of Recycling Centers servicing the market etc.

Cleared by- Whether
Quantity of Upload
Actual Vehicle Reg. non-
Scheduled Recyclable photo with
Location ID Clearing No confirming
clearing time waste date & time
time Driver Name waste in the
cleared stamp
Driver Mobile Center (Y/N)
Table 45 Overall performance self-assessment of market/ commercial area/ institutional area

Estimated quantity of waste expected from (a)
market/commercial area (MT)
MSW Collected directly from entities (MT) (b) Generated from 2(c) by multiplying
with weight factor
MSW Collected from SCP (MT) (c)
Total MSW collected (MT) (d=b+c)
Approximate quantity of MSW that could not be (e=a-d)
collected
Collection efficiency (f = d/a in %)
Door to Door Efficiency (g = b/d in %)
Recyclable waste Cleared (h) Generated from (f) above; validated
from OS, CS & waste received in the
R.C.
Recycling Efficiency (i=h/d in %)
144
1.2.3. Report on Street Level Primary MSW Collection System
Date_____________
Ward ____________
Table 46 Primary Collection &Transportation Vehicles deployment for street level collection (Report from
GPS data– real-time report)
Quantity of
Drivers’ report on
Scheduled Scheduled Recyclable
Vehicle Reg. No waste collection en-
Route No start time end time waste
Driver Name route
Vehicle type Actual Start Actual End delivered at
Driver Tel No Excess/ Normal/
time time Recycling
Short
center
Table 47 Exception Report on vehicle deployment (Where Vehicle has not been deployed within 1 hour of
scheduled start time)
time taken
Table 48 Manual Rickshaw deployment for street level collection

Drivers’ report on
Rickshaw ID No Scheduled start Scheduled end waste collection en-
Route No Driver Name time time route
Driver Tel No Actual Start time Actual End time Excess/ Normal/
Short
Table 49 Exception Report on Manual rickshaw deployment (Where Vehicle has not been deployed within
1 hour of scheduled start time)
time taken

Normal Short Excess
Total nos. of Nos. of routes
Type of vehicle Weight Routes Weight Weight
route serviced
No. Route No Route No
145
Table 51 Report of Dhalaos/ Street Corner bins servicing the colony/ locality
Cleared by- Time of
Whether Non- Upload
Actual Vehicle Reg. arrival at
Location Scheduled confirming photo with
Clearing No SLF /
ID clearing time waste found in date/time
time Driver Name disposal
Dhalao? (Y/N) stamp
Driver Mobile site
Table 52 Exception Report of SCP Clearance (Where SCP has not been cleared within 1 hour of scheduled
time)
time taken
Table 53 Report of Recycling Centers servicing the colony/ locality

Whether
Cleared by- Quantity of Upload
Actual non-
Scheduled Vehicle Reg. No Recyclable photo with
Location ID Clearing confirming
clearing time Driver Name waste date & time
time waste in the
Driver Mobile cleared stamp
Center (Y/N)
Table 54 Overall performance self-assessment of Ward (Exclude door to door(1) and commercial (2)
above)
Estimated quantity of MSW expected from ward (MT) (a)
MSW Collected at street level (MT) (b) Calculated from 3(e)
using weight factor
Approximate quantity of MSW that could not be collected (e=a-d)
Collection efficiency (f=d/a in %)
Street Level Collection Efficiency (g=b/d in %)
Recyclable waste Cleared (h) Generated from (h)
above; validated from
OS, CS & waste received
in the R.C.
Recycling Efficiency (i=h/d in %)
146
1.2.4. Report on Compactor Stations

Date______________
Ward No. __________
Table 55 Report of Fixed Compactor Station

Hook Loader Reg
Compactor Scheduled clearing Actual Clearing Time of arrival at No
Location ID time(s) time(s) SLF / disposal site Driver Name
Driver Mobile
Table 56 Report on Mobile Transfer Stations

Vehicle Reg. No
Scheduled clearing Actual Clearing Time of arrival at
Location ID Driver Name
time time SLF / disposal site
Driver Mobile
Table 57 Exception Report of Compactor Clearance (Where compacting station/ Point has not been
cleared within 2 hour of scheduled time)
time taken
Table 58 Overall performance self-assessment of Ward (ALL PRIMARY MSW Collection)

Estimated quantity of MSW expected from ward (MT) (a)
MSW Collected Door to Door, Street Levels, Markets/Commercial (MT) (b) From Weighbridge
Data
Approximate quantity of MSW that could not be collected (e=a-d)
Collection efficiency (f=d/a in %)
OVERALL Collection Efficiency (g=b/d in
%)
Compactor weight from weighbridge and sum of columns (b) in section 1, 2 & 3 above may not match. If the
variation is within +/- 5% it is indicative of correct reporting. If not, there can be issue with weight factor
used for Excess/Normal/Short reporting by driver. Concessionaire shall review this variation and shall take
steps for correct reporting. Weight factor change can only be done – at server level, in consultation with
SMDC.
147
1.2.5. Report on Collection and Transportation of Green waste:

Date_____________
Ward no. _________
Table 59 Primary Collection & Transportation vehicles deployment for street level collection of green
waste (Report from GPS data– real-time report)
Scheduled end Drivers’ report on
Vehicle Reg. No Scheduled start
Route No time waste collection en-
Driver Name time
Vehicle type Actual End route
Driver Tel No Actual Start time
time Excess/ Normal/ Short
Table 60 Exception Report on Primary Collection & Transportation vehicles deployment (Where Vehicle
has not been deployed within 1 hour of scheduled start time)
time taken
Table 61 Manual Rickshaw deployment for street collection

Rickshaw ID No Scheduled start Scheduled end Drivers’ report on waste
Route No Driver Name time time collection en-route
Driver Tel No Actual Start time Actual End time Excess / Normal/ Short
Table 62 Exception Report on Manual rickshaw deployment (Where Vehicle has not been deployed within
1 hour of scheduled start time)
time taken
Table 63 Overall performance self-assessment of Ward

Estimated quantity of Green waste expected from ward (MT) (a)
Green waste Collected at street level (MT) (b)
Approximate quantity of Green waste that could not be collected (c=a-b)
Collection efficiency (d=b/a in %)
1.2.6. Report on Collection and Transportation of Street Sweeping Waste/ Clearing of Bins
Date____________
Ward No. ________
Table 64 Report of Dhalao/ Street Corner bins designated for sweeping silt
Cleared by- Time of Whether non- Upload
Actual
Scheduled Vehicle Reg. No arrival at SLF confirming photo with
Location ID Clearing
clearing time Driver Name / disposal waste in date & time
time
Driver Mobile site Dhalao? (Y/N) stamp
148
Table 65 Exception Report of CSP Clearance (Where SCP has not been cleared within 1 hour of scheduled
time)
time taken
Table 66 Exception report where sweeping silt was found to be disposed in non-confirming manner (e.g.
disposed in Dhalao meant for MSW)
Approximate Upload photo with
Nature of Non- Remedial action
Location ID quantity of silt date and time
conformity taken
found stamp
1.2.7. Report on collection and disposal of Drain Silt
Date_____________
Ward No. ________
Table 67 Report of Clearing of Drain silt as requisitioned by SDMC staff (Report from GPS data – real-time
report)
Requisition Cleared by-
Actual Time of
ID Scheduled Requisition- Vehicle Reg.
Street ID Clearing arrival at SLF
Date and clearing date OPEN/ No
and Name date and / disposal
time of and time CLOSED Driver Name
time site
Requisition Driver Mobile
Table 68 Exception Report of Drain silt clearance (Where silt has not been cleared within 1 hour of
scheduled time)
Requisition
Likely
ID Scheduled
Street ID and Clearing Reason for Remedial
Date and clearing date
Name date and delay action taken
time of and time
time
Requisition
Table 69 Exception report where requisition have not been addressed/ closed in 48 hours
No of
No of No of
No of No of requisitions Reason for
requisitions requisitions
requisitions requisitions that could not open
received in the addressed
addressed still open be addressed in requisitions
day within 48 hours
48 hours
149
Table 70 Exception report where Drain silt was found to be disposed in non-confirming manner (e.g.
disposed in SCP meant for MSW)
Upload photo with
Nature of Non- Approx. quantity Remedial action
Location ID date and time
conformity of silt found taken
stamp
1.2.8. Report on collection, storage and transportation of C&D waste
Date_____________
Ward No. _________
Table 71 Report of Clearing of C&D waste as requisitioned by SDMC staff – real-time report
Cleared by-
Requisition
Street ID Actual Vehicle Reg. Time of
ID Scheduled
and Name Clearing Requisition – No arrival at SLF
Date and clearing date
Address of date and OPEN/CLOSED Driver Name / disposal
time of and time
location time Driver site
Requisition
Mobile
Table 72 Exception Report of C&D waste clearance (Where waste has not been cleared within 1 hour of
scheduled time)
Requisition
Likely
ID Street ID and Scheduled
Clearing Reason for Remedial
Date and Name clearing date
date and delay action taken
time of Address and time
time
Requisition
Table 73 Exception report where requisition have not been addressed/ closed in 48 hours
No of
No of No of
No of No of requisitions Reason for
requisitions requisitions
requisitions requisitions that could not open
addressed still open be addressed in requisitions
day within 48 hours
48 hours
Table 74 Exception report where C&D waste was found to be disposed in non-confirming manner (e.g.
disposed in meant for MSW or open site)
Approx. quantity Upload photo with
Nature of Non- Remedial action
Location ID of C&D waste date and time
conformity taken
found stamp
1.2.9. Bin washing Report

150
Table 75 Bin washing undertaken during the day

No of Bins at Mechanical Driver Name
Location ID Washing Time
location Washer Reg. No Tel No
Table 76 Exception report of Bins not washed in last week (to be submitted once a week – Every Sunday
for last week)
No of bins at Remedial action
Location ID Last washing date Reason for default
location taken
1.2.10. Report of Complaints Redressal System (real-time)

Zone Name________
Date______________
Table 77 Report of complaints and their closure

Date of
Complaint ID Source- Phone/ Nature of If Closed, How
OPEN/CLOSED redressal/
Time email/ SMS complaint addressed?
closure
Table 78 Exception report where complaints have not been addressed/ closed in 48 hours
No of
No of No of
No of No of complaints that Reason for
complaints complaints
complaints complaints still could not be open
addressed open addressed in 48 complaints
day within 48 hours
hours
Table 79 Working of Call Center

No of
Quality Check
calls No of calls that were No of calls that Downtime of Any Quality
system of call
received answered within 2 waited for > 2 Call Center if issues
response
in the min wait min any detected?
working?
day
1.3. Consolidated Report of Zone (Generated at the end of the day)
151
Date___________
Table 80 Summary Report of Deployment of Vehicles/ Infrastructure

No of No of No of
No of No of No of
Routes/items Routes/ vehicles
Vehicles to Manpower Manpower
Main Activity to be items actually
be deployed to be actually
serviced in actually deployed in
in the day deployed deployed
the day serviced the day
Door-to-door
collection
Street level
collection of
MSW (from HH)
Collection of
MSW from
Commercial etc.
Collection of
green waste
Collection of
drain silt
Collection of
Sweeping Waste
Clearing of
Dhalao/ bins/
open sites
Clearing of Fixed
Compactors
Collection of
C&D waste
Collection of
small dead
animals
Table 81 Summary Report of Support services

No of
Expected/ Actual No of Actual no
Manpower to
received Transactions of
Main Activity Unit (of transactions) be deployed
transactions/ processed/ manpower
for support
requisitions closed deployed
service
Workshop Cleaning of vehicle
Repair of vehicles
Customer care Complaint calls/
(redressal of email/SMS
complaints) Requisitions
calls/email/SMS
IT System Receipt of Field reports
eg.-
Vehicle deployment report
Dhalao/bin clearing report
Route servicing report
Manpower deployment
152
report
Fixed Compactor clearing
report
Requisitions servicing
report
Table 82 Collection of MSW & Green waste (in MT)

Directly Directly
Direct TOTAL
Door-to- from from Collection
collection collection for Performance
Ward door Market Street from SCPs
of Green Ward *
etc. level
A B C D E F=A+B+C+D+E G=1-(E/F) %
TOTAL
Table 83 Recycling of Waste

Ward Recycling Total Total Reason for large Total Waste Recycling
Center Recyclable Recyclable variation Collection for performance of
ID(s) waste received waste between C & D, if the ward the ward
cleared any
A B C D E C/D in %
TOTAL
Table 84 MSW: Tipping/ Weighbridge data from Disposal Sites (SLF, W2E, Compost etc.)
Total waste
Vehicle No./ Quantity
Ward Disposal Site Arrival time Collection for
Compactor ID tipped (MT)
ward (MT)*
* The data from weighbridge should match with the data of waste collection
Table 85 Collection of Street Sweeping Silt & Drain Silt - Tipping/ Weighbridge data from SLF Sites
Total silt
Quantity
Ward Disposal Site Vehicle No. Arrival time Collection for
tipped (MT)
ward (MT)*
Table 86 Collection of Green waste - Tipping/ Weighbridge data from Compost Sites
Ward Disposal Site Vehicle No. Arrival time Quantity Total waste
153
tipped (MT) Collection for ward

(MT)*
Table 87 Collection of C&D waste - Tipping/ Weighbridge data from disposal Sites
Total waste
Quantity
Ward Disposal Site Vehicle No. Arrival time Collection for ward
tipped (MT)
(MT)*
1.4. Inspection Report of Dhalaos, Open Sites, Street Corner Bins and other infrastructures. (Once a
month)
Table 88 Conditions of Dhalao

Littering
Location Date of Physical outside the Washing
Signboard Paint Flooring Bins
ID inspection Condition Dhalao & Any date(s)
Other
Table 89 Conditions of Fixed Compacting Stations

Location Date of Physical Signboar Washing
Paint Flooring Bins Any Other
ID inspection Condition d date(s)
Table 90 Conditions of Street Corner Bins

Littering
Location Date of Physical Any Washing
Signboard Paint Flooring around
ID inspection Condition Other date(s)
bins
Table 91 Conditions of Mobile Transfer Stations (Refuge Collector cum Compactors)

Vehicle Is GPS
Date of Vehicle Paint & Last Service
Registration Any damage functional or
inspection Condition signage date
No. not
Table 92 Conditions of Auto-tippers (4-Wheeler & 3-Wheeler)

Vehicle Date of Vehicle Paint & Is GPS Last Service
Any damage
Registration inspection Condition signage functional or date
154
not
Table 93 Conditions of Refuse Collector Transport Vehicles

Is GPS
Vehicle Date of Vehicle Paint & Last Service
Any damage functional or
Registration inspection Condition signage date
not
Table 94 Conditions of Hook-loader vehicles

Is GPS
Vehicle Date of Vehicle Paint Last Service
Registration inspection Condition &signage date
not
Table 95 Conditions of Loaders

Is GPS
Vehicle Date of Vehicle Paint & Last Service
Registration inspection Condition signage date
not
Table 96 Conditions of Manual Rickshaws

Date of Rickshaw Paint & Condition of
Rickshaw ID Any damage
inspection Condition signage Compartment/Bins
Table 97 Condition of Computers & Servers installed for IT system

Software
Networking
Computer ID Date of inspection Hardware Application
functional
Functional
Table 98 Control Room Functionality

Qualified
Computers Manpower Working Hours
Manager/ head
Nos. as per plan
Actual functioning
155
ANNEXURE-II
Performance Penalties
The Monitoring System based on self-reporting by the Concessionaire is proposed (refer table no. 1 to 112 in annexure-I). It may be noted all these self-
assessment reports shall tally with GPS report (auto analyzed by the computer system) for this monitoring system to properly work.
Penalty for non-conformance shall be imposed by Authority based on one or both of the following:
(a) Complaint by 2 or more actual users, and validated by field report or GPS system;
(b) Spot inspection and reporting by Authority officials/ appointed Project Monitoring Consultant.
(c) The penalties imposed on the basis of above MIS reports shall over-ride the self-reporting by the concessionaire, notwithstanding the fact that the
self-assessment may have been accepted by the authority. In addition, the Concessionaire shall be given an opportunity of being heard. Certain
Tolerance for default(s) are prescribed in the table 1. If the performance of the concessionaire falls below the tolerance level, the penalties are
applicable on all defaults (and not just that are in excess of the tolerance limits).
Table 1: Performance Penalties as per the MIS

Monitoring Mechanism
Default (Refer Table Numbers as Penalty/ Deduction Tolerance Rectification
mentioned in Annexure-I )
1. Deficient Service
(a) Non-servicing of area 29, 30 Rs. per day for each No penalty if 90% of households Within 24 hours
covered under door-to-door area not serviced covered under door to door get
serviced during the day
(b) Non-deployment of vehicle 31, 32, 39, 40, 46, 47, 55 & Rs. for each route for No penalty if 90% routes get Within 24 hours
/ auto tippers 56 auto tipper not deployed serviced during the day
(c) Late deployment of vehicle/ 31, 32, 39, 40, 46, 47, 55, 56, Rs. per hour of delay, No penalty if 90% of routes are Within 24 hours
Auto tippers 59 & 60 subject to maximum of Rs operated within time (upto 1 hour
delay) during the day
(d) Non-deployment of 33, 48, 49, 61 & 62 Rs per day for each No penalties if 90% of rickshaws (as Within 24 hours
rickshaws route not serviced per action plan) do get deployed
156
during the day
(e) Non-Clearing of Compactor 55, 56 & 57 Rs per station No penalty if 90% of compactors Within 6 hours
Stations or Compactor whenever the clearance is are cleared within the prescribed
vehicles delayed by more than2 hour time during the day
(f) Non-servicing of SCP as per 35, 36, 42, 43, 51, 52, 64 & Rs per point whenever No penalty if 90% of Dhalao are Within 12 hours
schedule 65 the clearance is delayed by cleared within the prescribed time
more than 2 hour. Rs. during the day
per point/hour thereafter
(g) Improper management of 37, 44 & 53 Rs. /- each instant No Tolerance Immediate
Recycling Centers
(h) Improper working of Call 79 Rs. per hour in case of Call Center shall be allowed 24
Centre downtime exceeds hour hours of downtime in a month
during the day (with no penalty)
Rs per call if call wait > 5 No penalty if 90% of calls are

minutes responded within 5 min call wait
period
(i) Bin-washing not done 75 & 76 Rs. per shortfall No penalty if 90% of bins are Within 24 hours
washed as per programme during
the week.
2. Non-Servicing of Requisitions/ Complaints
(a) Non-servicing of drain silt 67, 68 & 69 Rs per requisition No penalty if 90% of the
clearing requisition when requisition is not requisitions are serviced within the
serviced in 48 hours prescribed time during the day
(b) Non-servicing of C&D waste 71, 72 & 73 Rs per requisition when No penalty if 90% of the
clearing requisition requisition is not serviced in requisitions are serviced within the
48 hours prescribed time during the day
(c) Non redressal of complaints 77, 78 Rs. per complaint when No penalty if 95% of the complaints
in 2 days complaint has not been get resolved within the prescribed
157
properly closed within 48 time for the day.
hours.
3. Non-Maintenance of Service Infrastructure
(a) Short deployment of 80 Rs. /- per vehicle per No tolerance (Concessionaire is Within 24 hours
functional vehicles (Auto day expected to keep surplus
Tippers) / Mobile infrastructure to meet
Compactors / contingencies)
Transportation vehicles
(b) Short deployment of 80 Rs. /- per vehicle per day No tolerance (Concessionaire is Within 24 hours
functional rickshaw expected to keep surplus
infrastructure to meet
contingencies)
(c) Short deployment of fixed 80 Rs. /- per compactor per No Tolerance Within 24 hours
compactors as per MIOP day
(d) Short deployment of 80 & 81 Rs. per person per day if No tolerance (Concessionaire is Within 24 hours
manpower shortage is more than 10% expected to keep surplus
manpower to meet contingencies)
(e) Inadequate functioning of 81 Rs. per day if no of No Tolerance Within 24 hours
workshop transactions are below 90%
of expected transactions
(f) Improper functioning of IT 81 Rs. per day if on-line No Tolerance Within 24 hours
systems field reports on any day fall
below 90% of expected
transactions
(g) SCPs or Compactor 35, 42, 51, 64 Rs. per incident No Tolerance Within maximum 6
overflowing or not OR hours
maintained clean (or Spot inspection
littering in adjoining 15 m)
(h) Designated staff not present Spot inspection Rs per incident No Tolerance Within maximum 6
158
on site; or not wearing hours
uniform or not having ID
(i) Bins (1.1 cum & 5 cum) are Spot inspection Rs. per incident No Tolerance Within 24 hours
not kept in agreed numbers
or there are broken bins
(j) Designated number of bins- Spot inspection Rs. per incident No Tolerance Within 24 hours
in specified color- for street
sweeping waste, Silt, Dry
Waste, Wet Waste, etc. are
not at site
(k) Missing asset identification Spot inspection by Rs. per asset No Tolerance Within 24 hours
number in specified format SDMC/PMC
from all assets or Missing
RFID Tag
4. Inadequate Implementation of Door-to-Door or Street Level Collection of MSW & Green Waste
(a) Waste collected from 82 60% of the tipping fee shall No Tolerance Within 12 hours
Dhalaos be deducted in respect of
such waste that is collected
& transported from Dhalao
82 Penalty =10%* shortfall(%)*
Quantity of MSW
transported for day* Tipping
(b) Failure to achieve the fee
No Tolerance Within 24 hours
Target of Door to Door
Shortfall% = Target% - Actual
performance% (in case
actual<target)
(c) Failure to achieve the 82 Penalty =10%* shortfall(%)* No Tolerance Within 24 hours
159
Target Street Level MSW Quantity of MSW
Collection Target transported for day* Tipping
fee

actual<target)
82 Penalty =10%* shortfall(%)* No Tolerance Within 24 hours
Quantity of MSW
(d) Failure to achieve the transported for day* Tipping
Target of fee
Market/Commercial
Establishments Shortfall% = Target% - Actual
actual<target)
(e) Failure to achieve target for 82 Penalty =10%* shortfall(%)* No Tolerance Within 24 hours
Green Waste Quantity of MSW
transported for day* Tipping
fee

actual<target)
(f) Failure to Segregate & 37, 44 & 53 Penalty = Shortfall(%)* No Tolerance Within 24 hours
Recycle Waste Quantity of MSW
transported for the day*
Tipping fee
160
actual<target)
5. Mixing of waste
(a) Unauthorised waste in SCPs 66, 70 & 74 Rs. per incident No penalty if such incidents are – Concessionaire to clear
meant for one particular (a) self-reported; and clean the said
kind of waste (b) occurred in less than 5% of SCP mixed waste at his
during the day; and own cost (no payment
(c) remedial action is taken to to be made for mixed
prevent occurrence in future waste) within
maximum 6 hours
Repeated occurrence at a location
would mean no remedial action
was taken by concessionaire.
(b) Vehicle unloads collected GPS report (Auto Analysed Rs. per incident No Tolerance Within next schedule
waste at location other than for running and stoppage)
specified mobile transfer
station/spot specified for
route
(c) Inflation of weight of waste When density of waste is in No payment for weight in No Tolerance In case the waste is not
being carried by a vehicle excess of that is prescribed excess of capacity accepted by the
processing centre due
to quality issues,
concessionaire to
dispose such waste at
SLF at his own cost.
6. Illegalities and Frauds
(a) Lifting of the waste from GPS with feed of sensor Rs. /- for each vehicle/ No Tolerance Immediate termination
the outside of jurisdiction of (Auto analysed for running incident of involved staffs by
the specified zone and stoppage) Concessionaire and
161
action against the
supervisor and
management team.
(b) Double weighing of any GPS with feed of sensor Rs. /- for each vehicle, No Tolerance Immediate
vehicle (Auto analysed for running immediate termination of
and stoppage) involved staffs by
Concessionaire and action
against the supervisor and
management team.
(c) Use of the project assets for GPS with feed of sensor Rs. /- for each vehicle, No Tolerance Immediate
the commercial/ personal (Auto analysed for running immediate termination of
other than the specified and stoppage) involved staffs by
work Concessionaire and action
management team.
(d) Any soil, digging material or Spot reporting by SDMC/PMC Rs. /- for each vehicle, Immediate
water (Illegally inflating the or non- self-reporting from immediate termination of
weight) the site. involved staffs by
Concessionaire and action
management team.
(e) Provision of the Top Cover Physical reporting by Rs. per vehicle per No Tolerance Within next 24 hours
on Auto-Tippers SDMC/PMC instance if provision of top
cover is not made in the
auto-tippers
(f) Provision of the Separate Physical reporting by Rs. per vehicle per No Tolerance Within next 24 hours
Compartments in Auto- SDMC/PMC instance if provision of
Tippers for Dry & Wet separate compartment is not
Waste made in auto-tippers
162
7. Other Key Services

(a) Failure to conduct 88, 89, 90, 91, 92, 93, 94, 95, Rs per fault in respect of No penalty if 95% of each The shortcoming to be
Inspection 96, 97 & 98 each asset infrastructure gets inspected rectified in 15 days.
(b) Project Assets not Physical reporting by SDMC Rs per fault No Tolerance Within 15 days
maintained as per official or TPC
specifications
(c) Late Submission of Monthly From table 1 to table 28 Rs. per day No penalty if the Action Plan is Within next day
Action Plan uploaded and submitted by the end
of preceding month.
(d) Monthly Action plan is From table 1 to table 28 Same penalty as prescribed No Tolerance
deficient # for each shortfall of resource
as mentioned in part 3 above
(e) Non-Submission of Monthly From table 1 to table 28 Shortfall in deployment of No Tolerance
Action Plan by 1st of the resources shall be calculated
Month by assuming deployment = 0
and penalties shall be
worked out as per part 3
above
# Deficient means that the resources/ infrastructure proposed to be deployed by the concessionaire is not matching with the commitments he had made in
his bid/ proposal. Failure to rectify within the proposed time period would constitute a material breach by the Concessionaire of its obligations under the
Agreement.
Stringent penatlties for continous default: in case the concessionaire is found to to be continuously defaulting and unable to put the system in place,
following procedure shall be followed:
1. If total quantum of penalty as calculated through the above penalty system is more than 10% of the tipping fee due for 2 consecutivemonths, penalty for
3rd month shall be calculated at flat rate of 25% of the tipping fee due.
163
2. If total quantum of penalty as calculated through the above penalty system is more than 15% of the tipping fee due for 2 consecutive months, penalty
for 3rd month shall be calculated at flat rate of 30% of the tipping fee due.
3. If total quantum of penalty as calculated through the above penalty system is more than 20% of the tipping fee due for 2 consecutive months then
Project Monitoring Committee shall review the performance and submit its report for termination of the contract.
164
ANNEXURE-III
Minimum Technical Requirement of the Proposed Vehicles
Concessionaire has to follow minimum technical requirement of the proposed vehicles mentioned in the
below table. Please note that “capacity” and “specifications” suggested below are “minimum required”.
Concessionaire is free to use higher capacity or higher specifications.
Table 1: Minimum Technical Requirement of the Proposed Vehicles
S. N. Main Components Sub-Components Key Requirement

1 Fixed Compactor Solid Waste Fixed  The above unit shall be design to receive
Transfer Station Compactor with municipal solid waste from wheel barrows/
Hydraulic Loading Tricycle Rickshaws or manually.
Shovel Bucket  The solid waste shall be unloaded on to the
Arrangement loading shovel bucket of 1.5 cu m capacity
attached with the fixed compactor lying at
the ground level.
Compactor Unit  Compactor in heavy duty design with extra
strong sheet thickness and two cylinder
system.
 The hydraulic Loading Shovel / Bucket, shall
be specially design shovel bucket with
hydraulic assisted arms (02 Nos.), and of 1.5
cu m. Capacity.
Roll-On-Roll-Off  The closed container.
Container  Container shall be compatible with Hook
loader as well as Fixed compactor.
 The container shall have rear door opening
for unloading the collected refuse at
processing site.
 They shall also have locking arrangement to
lock them with fixed compactor while
loading the refuse.
 container shall be side tapered on both sides
for easy of unloading of garbage at dump
site
 Volumetric Capacity: 10.0 cu m
 Floor Thickness :minimum 6 MM
 Side and Top Thickness: minimum 4 MM
 Rollers : 2 Nos. Heavy Duty Rollers at
rear side
 Material : IS 2062
Truck Mounted Hook  Truck Mounted Hook Loader, shall be
165

Loader Mounted capable to suitable for lifting 10 M3 Volume
container hydraulically, shall be designed to
pick up the loaded or empty Roll on – Roll off
containers, transport, dumping and of
material.
2 Refuse Collector cu Vehicle Unit  The RCV shall have volume of 14 m3 or more.
m Compactor  The Tailgate hopper volume will be minimum
Vehicle (RCV) 1.75 m3.
 The RCV shall be capable of automatic
operation of the Compaction Cycle.
 The RCV shall have bin lifter capable of
unloading garbage from closed containers of
1100 liters capacity/240 litres capacity
 The bottom, the side walls and the top must
form a box-type design. The side walls as
well as the top shall be in reinforced frame
steel construction.
 Roof panel thickness – Minimum 3 mm
 Side Panel thickness –Minimum 3mm
 Floor thickness – Minimum 4 mm
Garbage Storage  Volume : 1.1 cu m (1.1
3
Closed Containers (1.1 m)
cu m capacity)  Base material - steel
Compatible with  Body : GI sheet of
Refuse Collector cum minimum 3 mm thickness
Compactor Vehicle  Lid : PVC
 Dead weight : minimum 115 kg
 Load capacity : minimum 600 kg
 Standard Container Shall Have:
a) Bin shall have four wheels made of one piece
virgin UHMWPE of min. 200 mm diameter
(3600 turning)
b) Handles on body
c) Handle on the lid
d) Container shall be painted with primer and
anti-corrosive paint from inside & outside.
Garbage Storage  The closed container
Closed Containers (5.0  Container shall be compatible with Hook
cu m Capacity) loader
compatible with Hook  Container shall be compatible with auto-
Loader tipper for unloading waste in to container
and shall have the top opening
166

 The container shall have rear door opening
for unloading the collected refuse at
designated site.
 Volumetric Capacity: 5.0 cu m
 Floor Thickness : minimum 6 mm
 Side and Top Thickness : minimum 4 mm
3 Auto Tipper with Vehicle Unit  Auto tipper shall have one tipping bucket of
four wheelers (1.75 minimum 1.75 cu m capacity.
cu m capacity) for  Auto Tipper shall have the provision of two
households compartments i.e. one for wet and other for
dry waste.
 The design of tipping hopper shall be in such
a manner that the garbage can be unloaded
directly into refuse compactor hopper /
existing secondary collection point
containers.
 Tipping hopper shall be covered.
 Plate Thickness – minimum 1.5 mm thick
 Base Frame – minimum ISMC75x40x4 mm
Pressed Channel
 Volume – Minimum 1.75 cu m
 Hydraulic Cylinder – Standard make
4 Auto Tipper of 1.75 Vehicle Unit  All specifications of 1.75 cu m Auto Tipper
cu m Capacity with shall be same as mentioned above.
Universal Bin Lifter  Tipping hopper shall be covered on top side
System for also with the GI/SS sheet.
Handling 120 litre,  This vehicle shall have bin lifter system which
240 litre and 1.1 cu shall be capable of lifting and unloading
m Capacity Bins garbage from 120 litre, 240 litre and 1.1 cu m
capacity bins. The Bin Lifter should be also
capable to unload garbage simultaneously
from two bins of size upto 240 litres. Volume
Closed Bin of 120 litre  Closed bin of 120 litre capacity shall be
capacity provided.
 Bin with 2 nos. of wheel of 8 mm diameter
shall be provided.
 Minimum wall thickness shall be 4 mm.
 Material of the bin shall be resistant to heat
and chemical. Shall have high resistance to
UV Radiation.
 Container shall have a suitable lid at the top
and with two solid rubber wheels of 200 mm
167

dia.
 The bin shall be provided with one piece-
pulling handle with approximate dia. of 30
mm.
Closed Bin of 240 litre  Closed bin of 240 litre capacity shall be
capacity provided.
 Bin with 2 nos. of wheel of 8 mm diameter
shall be provided.
 Minimum wall thickness shall be 4 mm
 Material of the bin shall be resistant to heat
and chemical. Shall have high resistance to
UV Radiation.
 Container shall have a suitable lid at the top
and with two solid rubber wheels of 200 mm
dia.
 The bin shall be provided with one piece-
pulling handle with approximate dia. of 30
mm.
5 Garbage Tipper of Vehicle Unit  3-Wheeler Auto Tipper shall have one
1.0 cu m mounted tipping bucket of minimum 1.0 cu m
on 3 Wheeler Auto Capacity.
Chassis  The design of tipping hopper shall be in such
a manner that the garbage can be unloaded
directly into refuse compactor hopper /
existing secondary collection points
containers.
 Plate Thickness – minimum 1.5 mm thick
 Base Frame – minimum ISMC75x40x4 mm
Pressed Channel
 Volume – Minimum 1.0 cu m
 Hydraulic Cylinder – Standard make
Refuse Collector  The Refuse Collector shall have volume of 8
(RC) Truck m3 or more.
(minimum 8 cu m  The RC shall have bin lifter capable of
capacity) unloading garbage from closed containers of
1.1 cu m capacity
 The bottom, the side walls and the top must
form a box-type design. The side walls as
well as the top shall be in reinforced frame
steel construction.
 Roof panel thickness –Minimum 3 mm
 Side Panel thickness – Minimum 3 mm
 Floor thickness – Minimum 3 mm
6 Manual tri-cycle  Tricycle with sturdy 5 bar frame to contain
Rickshaw six minimum (06) closed waste containers.
168


Capacity of each container shall not be less
than 50 litre capacity.
 Minimum load bearing of axle: 400 kg
 Container shall be made of virgin grade of
polyethylene material, absolutely non-toxic,
free from any contamination and chemical
reaction, UV stabilized, smooth, strong and
sturdy fabricated.
 Container shall be provided with one
lid/cover to prevent the smell/infection.
* Proposed design does not recommend usage of tractor-trolley at any place. However, if there are
remote/areas not accessible by compactor, concessionaire may identify such area and propose this
mechanism in limited form in IIP (Initial Implantation Plan). However, the deployment must comply
with prevailing MSW rules and transport rules.
169
ANNEXURE-IV
Drawings for Modification of Dhalaos
Option – A
170
171
172
173
174
175
176
Option – B
177
178
179
180
181
182
183
ANNEXURE – V
User charges for waste collection from units, in segregated form
S. No. Details of Particulars Plot Area in Square meter Rate (Rs.)

A: STREET LEVEL WASTE COLLECTION FROM NON RESIDENTIAL UNITS
Marriage Hall, Banquet hall, Commercial Lawns and open spaces, farm houses,
Motels, Hotels, Rest Houses, Dharamshala, Guest Houses, Amusement Parks,
Convention Centers, Sports Complex/Centre, Community Centers, Recreational less than 500 Rs per month
Centers, Exhibition Ground, Fairs, Circus
Multilevel Parking
1
Auditoriums, Cinema Halls, Clubs 500-1000 Rs per month
Slaughter Houses, Effluent Treatment Plant, Sewage Treatment Plant,
Agriculture mandis, Wholesale Markets, Integrated Freight Complexes, Dairies
More than 1000 Rs per visit
Factories, Godowns, Cold Storage (EXCLUDING INDUSTRIAL WASTE)
2 Utilities, such as, - less than 500 Rs per month
Railway Stations, ISBT, Cremation/ Burial Grounds, Cemetery, Power Stations,
Sub-stations, Public Toilets/ Urinals, Fire Stations, Police Stations, Libraries, Old 500-1000 Rs per month
Age Homes, Orphanage, on-street parking, Religious Centres, Aanganwadis,
Night Shelters, Telephone Exchanges More than 1000 Rs per visit
Shops (excluding specified in 4 below), Super Markets, Shopping Malls,

Shopping Complex, Markets, Local Shopping Complex, vegetable sellers less than 500 Rs per month
3 Educational Institutions, Coaching Centers, Schools, Colleges, Universities,

Technical Institutes, Vocational Training Centers, Police Training Centers 500-1000 Rs per month
Office Complexes, Institutional Buildings, Individual Offices, Banks, Hostels, Jails More than 1000 Rs per visit
184
4 Restaurants, Dhabas, Food Stall, eatable vans and carts less than 500 Rs per month
Sweet Shop, Bakeries, Milk products, Fruit and juice shops/ carts, Ice Cream
shops/ carts, And any other shop selling take-away food.
Hospitals, Veterinary Hospitals, M&CW Centers, Dispensaries, Diagnostic 500-1000 Rs per month
Centers, Nursing Homes, Polyclinic
(EXCLUDING BIOMEDICAL WASTE)
Parks & Gardens

More than 1000 Rs per visit
Vehicle Service Centers, Petrol Pumps, Motor Garage, SKO outlet
Any Other Commercial entity or institution not specified

B: WASTE COLLECTION FROM RESIDENTIAL UNITS
5 Waste Collection from Housing Societies (Bins for segregated wastes are kept - NIL
and managed within the boundaries of the Housing Society)
6 Waste Collection from Housing Societies (Bins for segregated waste are kept Per Household Rs per month
OUTSIDE the boundaries of the Housing Society
7 Street Level Collection from Residential Premises (Vehicle will come to the - NIL
street, and citizen will deposit waste in the vehicle)
8 Door to Door Collection from residential premises (waste collector will come to Per household Rs per month
the door-step to collect waste)
Note: For Establishments that are situated in area > 1000 sq. m the establishments are expected to store the segregated waste within the premises. Such establishments
are also expected to deliver the garbage directly to the waste collection vehicles, and for each of such delivery, pay the ‘per-visit’ charges prescribed above. The word ‘per
visit’ means per visit of truck/vehicle to collect the waste. If multiple visits of the truck/vehicle is requires to collect/clear the waste, the charges shall be payable for each
such visit.
185

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TENDER DOCUMENTS

Public Private Partnership (PPP) Basis

PROJECT INFORMATION MEMORANDUM (PIM)

4.1.2. Population profile ................................................................................................................................. 45

4.4. Najafgarh Zone ................................................................................................................................... 113

1.1. About Delhi

1.2. Demography of Delhi

Figure 1: Delhi Ward Map 2

1.3. SDMC at a Glance

Table 1: Zone-wise Number of wards

Figure 2: SDMC Zone Map

Table 2: Population, Household, Numbers of Dhalaos &Number of Open Sites

Population Households No. of Total Secondary

Najafgarh 1289977 307.35 275749 42 99 141

1.4. Project Coverage Area

2. Scope of the Project

There are 5 (Five) major identifiable components in the ‘Scope of Work’:

Dry & Wet Waste shall be collected from Hotel /

Dry Waste from Hotel / Restaurants

2.1. Street Level Primary MSW Collection & Transportation System

a. Concessionaire shall be responsible for providing

Table 3: Street Level Collection Target for the Concessionaire

S. No. Target Time Period

Table 4: Details of Prohibited Activity & Action against

Wet Waste shall be Mobile Transfer Station

Yes Wet waste shall be

Vantage point at the start of the

Wet Waste shall be Mobile Transfer Station

Wet Waste shall be

Hook Loader will

Dry Waste shall be

The recyclable will sold to

a. Providing “Time-Table” bound primary MSW collection service to Markets/Hotels/Dhabas/

a. Engineering Department of SDMC is responsible for

2.5. Collection and Transportation of Street Sweeping Waste

d. Time-table for clearing of bins shall have approval of SDMC.

2.6. Collection and Transportation of Construction & Demolition (C&D) Waste

2.7. Collection and Transportation of Green Waste

 Compaction system lying on the ground level

2.9. Recycling Centres for Dry Waste

2.10. Management of Secondary Collection Points (SCPs)

2.11. Mechanical Bin Washer

a. Concessionaire shall carry out washing of all the bins on a

2.12. Workshop for maintenance of C&T vehicles

Table 5: Workshop Locations to be provided by SDMC for Each Zone

1 South Workshop at Lodhi Road in South Zone

Table 6: List of Minimum Equipment required for the Workshop

2.13. General Conditions- Manpower Deployment

2.14. Management Information System (MIS)

SMS, Bio-Metric Machines etc.

Figure 17: MIS System

2.14.1. MIS Reporting System

Although it is understood that infrastructure servicing these various categories cannot be

2.14.2. Procedure for Generating MIS Reports

Figure 18: MIS Report Generation System

2.14.3. Customer Care Center/Control Room

2.14.3.1. Dedicated Phone Lines

2.14.3.2. SMS to Receive Complain

a. Short code based SMS service shall be deployed by Concessionaire to receive

2.14.3.3. Workflow to Track Status

a. Each complaint request shall be assigned a unique ticket number.

2.14.4.1. Unique numbering System for Project Assets

Following are some examples for unique numbering: