Maintenance Briefing Notes

In-service data management for

scheduled maintenance

Looking for “IDOLS” within Scheduled Maintenance?

Introduction
Scenario: You work in a Maintenance Engineering department. Have you ever been asked one of
the following questions ?

How do your scheduled maintenance check results, and performance, compare to the global fleet,
or direct competitors ?

For example, Airbus received a question from airline XYZ operating A330: “We have a high
finding rate observed during scheduled maintenance checks. Is this normal?”

Where do you find additional data to further optimise your customised maintenance program ?

Are you looking for a ready-to-use format to record your scheduled maintenance performance?

A new Airbus service called IDOLS for Scheduled Maintenance could answer your needs.

Maintenance Briefing Notes, Page 1

For some time now, Airbus have offered a service called “IDOLS” (In-service Data Tools), available
for our customers to share data and allow for a benchmark concerning reliability, components, and
maintenance costs information.

With this issue of the Maintenance Briefing Notes, Airbus would like to communicate on a new
service available in AirbusWorld:

Real time scheduled maintenance check data collection and sharing.

We will explain in more detail:

• How can an operator profit from IDOLS for Scheduled Maintenance

• What are the different available functions
• How IDOLS can contribute to optimise scheduled maintenance performance
o For individual operators, and
o Fleet wide for all Airbus aircraft programs

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Description

In a highly competitive environment, the industry is interested in benchmarking individual

performance with one other, and to get access to additional world-wide data aimed at further
improving the maintenance operation.

Also, increasingly stringent regulatory requirements are mandating for more robust data recording.

Airbus continuously receives in-service data from our worldwide customer base, and have
developed tools to make this data available for the benefit of our customers.

The data is available in the most up-to-date format, ensuring confidentiality for the operators
providing the information.

The service available through AirbusWorld, allows access to up-to-date information related to:

• Reliability, Components, and Maintenance Costs

• And since October 2010, Scheduled Maintenance

The main benefits of using IDOLS can be summarised as follows:

• Benchmarking:
o with other operators
o with sample fleets
o with Airbus global fleet
• Support analysis of your own reliability and maintenance costs drivers
• Establish your own customized recording and reporting tool

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What are the functions available within the new IDOLS for Scheduled
Maintenance site?

Access to the IDOLS Scheduled Maintenance site:

IDOLS for Scheduled Maintenance offers the following main functions:

• Consult scheduled maintenance collected data

• Report my check records
• Benchmark my finding rates with IDOLS for scheduled maintenance
• Get guidance for maintenance program evolution

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Consult Scheduled Maintenance collected data

Within this module, an overview is provided of raw data reported by operators, and available for
each Airbus program:

• Task distribution for Systems, Structure, and Zonal

• Task distribution per world region
• Actual calendar interval per check type
• Task distribution per aircraft age

Picture: Consult scheduled maintenance collected data

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Report my check records

This function provides different features to report the scheduled maintenance check reports.

All reported data are treated confidentially!

Two alternatives are available:

Either electronic data collection and reporting within the ATA Spec2000 requirements

Or

Airbus provides (on request) pre-formatted excel templates adapted for each Airbus aircraft
program.

The templates are updated in accordance with every MPD revision.

They will be supported with user guideline.

A dedicated mail address has been created to receive all reports:

MPDtask.Reports@Airbus.com

In addition, the reporting formats are designed such that they can be also used within your
maintenance organisation for your check finding recording and reporting:

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In the event of any abnormal findings, these should be reported to Airbus as per current
procedures associated with reporting events.

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Benchmark my finding rates with IDOLS for Scheduled Maintenance

Here, you have a menu display showing the top 5 finding rates from your maintenance records
compared to the experience of other – coded- reporting operators.

Maintenance Briefing Notes, Page 8

Maintenance Briefing Notes, Page 9
Get guidance for maintenance program evolution

Provides recommendation of how an operator can optimize maintenance tasks intervals through a
reliability control program, using own in-service experience data collection.

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Additional Customized Maintenance Program services
On request, Airbus can provide you with a Service for customized studies comparing your data with
the rest of the fleet.

Examples of criteria which can be used for this benchmarking service:

• Reported finding rates

o Relevant
o Significant
o Nil findings
• Your fleet vs Airbus fleet for a selected list of tasks
• Selection of aircraft age
• ...

Remember the example used in the Introduction of this Maintenance Briefing Note:

Question from airline XYZ operating A330: “We have a high finding rate observed during scheduled
maintenance checks. Is this normal?”

Airbus conducted an in-depth study of the reports received from airline XYZ, and compared them
with world fleet recorded data. This fleet comparison, and a review of the maintenance check tasks
cards revealed that the “high finding rate” was in fact due to non-relevant data recording. It was
not the technical findings that were being recorded, but observations and comments not related to
the maintenance tasks.

Airline XYZ was relieved with the confirmation that they did not have a chronic problem with their
technical maintenance performance or on the aircraft; nevertheless, they adjusted the internal
maintenance check recording process accordingly.

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 Airbus Maintenance Program continues evolution
Regulatory requirements, as defined per the International MRB Policy Board Issue Paper 44 (IP44),
request that the scheduled maintenance check results have to be properly managed and
computed.

Particular attention is given to secure a high confidence level in the MRBR task interval evolution,
and to implement an in-service monitoring process to ensure that the overall maintenance
performance is maintained.

The feedback received by operators through IDOLS will therefore be an important source of data to
confirm the efficiency of maintenance program tasks evolution, and be of benefit to all operators.

Conclusion
With “IDOLS for Scheduled Maintenance”, Airbus has further expanded the availability, and sharing
of in-service data.
IDOLS for Scheduled Maintenance provides a comprehensive overview of scheduled maintenance
data, such as maintenance task distribution for systems, structure, zonal, but also per world region,
and aircraft age.
The fleet wide evolution of check intervals achieved by individual operators is also available.
Access to this data will allow to benchmarking, and further to improve the maintenance check
performance.
On request, further dedicated services can be made available for more detailed studies, for
example, comparing and improving the individual maintenance performance with the rest of the
comparable Airbus fleet.

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 As usual, we would appreciate receiving feedback to this issue of the Maintenance Briefing Notes.
Uwe Eggerling
Mailto: uwe.eggerling@airbus.com

Contact:

• IDOLS for Reliability, Maintenance Costs, Components:

o Sebastien Touzot, Airline Economics

Sebastien.touzot@airbus.com

• IDOLS for Scheduled Maintenance:

o Jacqueline Saulnier, Maintenance Engineering

Jacqueline.saulnier@airbus.com

This Maintenance Briefing Note (MBN) is part of a set of Briefing Notes that provide an overview of the applicable standards, techniques, best practices,
human factors, suggested company prevention strategies and personal lines-of-defense related to major threats and hazards that may affect maintenance.

This MBN is intended to enhance the reader's safety awareness but it shall not supersede the applicable regulations and the Airbus or airline's maintenance
documentation; should any deviation appear between this MBN and the Airbus or airline’s maintenance documentation, the latter shall prevail at all times.

In the interest of aviation safety, this MBN may be reproduced in whole or in part - in all media - or translated; any use of this MBN shall not modify its
contents or alter an excerpt from its original context. Any commercial use is strictly excluded. All uses shall credit Airbus.

Airbus shall have no liability or responsibility for the use of this MBN, the correctness of the duplication, adaptation or translation and for the updating and
revision of any duplicated version.

Airbus Customer Services

Maintenance Engineering Services

1 Rond Point Maurice Bellonte - 31707 BLAGNAC CEDEX FRANCE

Maintenance Briefing Notes, Page 13