Taking Delivery of Your Airbus Booklet September 2017 PDF

Airbus Contracts Delivery
Issue September 2017
Taking delivery
of your Airbus
Toulouse
Hamburg
Tianjin
Mobile
Taking delivery of your Airbus 001
Introduction
“
Dear customers,
At the end of the runway, comes the takeoff... What are we talking about? About aircraft of course, but
also aeronautics, industry, and human adventure.
Imagine the runway as the long path on which you, customers, have chosen and defined your aircraft,
and on which we, the manufacturer, have then brought it to life.
Imagine the takeoff as its delivery, the outcome of a great endeavor, the moment when the aircraft
leaves the nest and spreads its wings towards the new horizon of its operational life.
While the time of delivery is obviously a major step in the aircraft’s life, this is just as true for all the
stakeholders involved, for delivering an aircraft is always a matter of immense pride. It is the culmination
of a long process during which each participant has invested all his energy to deliver the best product
possible. However exciting this moment is, we know that our customers’ expectations are just as high.
What is more, it is only you, our customers, who can say if we met the challenge or not. For us, you are
indeed the best indicator of quality.
In this obsession with success, our first responsibility consists in getting you involved in the delivery
process. And getting you involved means first of all providing you with the means to do so. Therefore,
let me introduce you to “Taking delivery of your Airbus”.
This is a sort of toolbox designed for you, our customers, which covers the most essential information
needed when taking delivery of an aircraft. The different sections look at the contractual and industrial
aspects involved, from the signing of your contract with us up to the delivery of the aircraft. You will find
“
explanations, descriptions, instructions and advice, in fact a real toolkit tailored to answer your needs and
your questions.
The purpose of this document is to guide you through the world of Airbus, but of course our team is
always on hand should you need us. So please don’t hesitate to call on us — it is our duty but also a
pleasure to meet your expectations.
Wishing you an enjoyable read, a happy delivery and a promising takeoff...
Alain Vilanove
VP Contracts Delivery
002 Taking delivery of your Airbus
Process Overview
Purchase Definition Start of Transfer Ferry

Agreement Freeze Manufacturing FAL Start Handover of Title Flight
Meeting
Contractual
Industrial
Sections FAL
MANUFACTURING DELIVERY
The 6 main milestones which drive the process are:

- Purchase Agreement (PA) signature
- Contractual Definition Freeze (CDF)
- Start of manufacturing
The term “customer” used
- Hand Over (HO) to delivery center
hereinafter refers to the buyer
- Transfer of Title (ToT) and/or its representatives*
- Ferry Flight (FF)
*see details part 8 “Airbus policies”

Contents
1 From PA signature to manufacturing ............... 005
2 Manufacturing ................................................. 009
3 Delivery phase.................................................. 026
4 Airbus key contacts ........................................ 040
5 Tools ............................................................... 045
6 Key documents ............................................... 053
7 Services .......................................................... 061
8 Airbus policies ................................................. 079
9 Site maps ....................................................... 087
# Glossary ......................................................... 092
# Customer Checklist ........................................ 095

manufacturing
signature to
From PA
1
From Purchase
Agreement signature
to manufacturing
manufacturing
signature to
From PA
1. From Purchase Agreement signature to manufacturing
Definition Start of Transfer Ferry

Freeze Manufacturing FAL Start Handover of Title Flight
Meeting
Contractual
Industrial
Sections FAL
Signature of the Purchase Agreement (PA) with the customer

Freezes commercial and contractual agreement Initiates the aircraft manufacturing process
The outcome of the negotiation is established and written In accordance with Airbus’ procedures and the contractual
in the contractual agreement that becomes binding to parties specification/definition which follows the PA signature -
to that contract with presentations to the customer during manufacturing
and delivery process
Triggers Pre-Delivery Payments (PDPs)
Advance payments constituting instalments in respect
of the final price of the aircraft are due as per the agreed
schedule in the PA
Key contact:
SCM (Sales Contracts Manager)
1. F
rom Purchase Agreement signature to manufacturing
- Customization
Customization CDF ToT
Airline Change requests
The Contractual Deﬁnition Freeze (CDF)

RFCs is a major contractual milestone
when aircraft speciﬁcation must be frozen
Accepted by Airbus and launched in production
to ensure on-time/on-quality
delivery of the aircraft
Aircraft family
Standard SCNs MSCNs
specification Transfer
of Title
“Frozen” aircraft
contractual definition
RFC: Request For Change

SCN: Specification Change Notice
MSCN: Manufacturer Specification
Change Notice Airbus product improvement
manufacturing
signature to
From PA
Customization in details
- Airline’s brand image - Airline’s operational requirements
(external livery, cabin design) (e.g. Cockpit, Systems, ETOPS,...)
- Cabin product & comfort - Airworthiness /

(Layout, B/C & Y/C class, Galleys, Lighting…) certification requirements
- Services towards the passenger

(e.g. IFE, Connectivity) - Supplier selection
Key contacts:
Customization Account Director
CPD (Customer Program Director)
(see in CDIS aircraft key contacts / customization team)
Manufacturing
2 Manufacturing
2. M
anufacturing - Overview
Manufacturing
Meeting
Contractual
Industrial
Sections FAL
Manufacturing - Key steps

Manufacturing of the main sections in Airbus plants
Final Assembly Line (FAL):
- structural assembly
- systems installation
- cabin furnishing
- painting
- testing for individual certification:
> functional tests, engine run, Rejected Take Off (RTO),
test flight...
2. Manufacturing - Production principles

Aircraft main constituent
assemblies production and
Design Standard Final Assembly Line (FAL)
Type Aircraft industrial definition

Certifi- MODs Fuselage sections
cate
(nose, centre, fwd & aft)
Certified Individual
type design aircraft list of
Wing
modifications
Manufacturing & Airbus Pylon and nacelles
Production Agreement Rules

Horizontal tailplane
POA
Production rules Vertical tailplane
Airbus Production
Organisation Approval
Cabin interior
The aircraft is manufactured in accordance with type design,

individual aircraft list of modifications, and Airbus Production FAL
Organisation Approval (POA) rules.
The POA is granted by EASA in compliance with the EASA
Part 21 subpart G regulations.
2. Manufacturing - A320 family* worksharing
Manufacturing
*A319/A320/A321/
A319neo/ A320neo/ A321neo
2. Manufacturing - A330 family* worksharing
VERTICAL
FLAPS AND AILERONS TAIL PLANE
Bremen Stade
AFT FUSELAGE HORIZONTAL
AND TAILCONE TAIL PLANE
Hamburg Getafe
CENTRE FUSELAGE,
WING CENTRE BOX
AND BELLY FAIRING
Saint-Nazaire
RADOME
Nantes
FORWARD FUSELAGE
Hamburg
NOSE FUSELAGE ENGINE PYLONS WINGS

AND COCKPIT Toulouse - Saint-Eloi Broughton
Saint-Nazaire
*A330-800 - A330-900
2. Manufacturing - A350 worksharing
Manufacturing
2. Manufacturing - A380 worksharing

2. Manufacturing - Section presentation locations
Manufacturing
All programmes
AIRBUS OPERATIONS LTD.
1. Broughton: wings
AIRBUS OPERATIONS GMBH

1. Stade: Vertical Tail Plane (VTP)
2. Hamburg: fuselage sections
3. Bremen: wings
4. Augsburg: fuselage
STELIA AEROSPACE
1. Méaulte: front fuselage
AIRBUS OPERATIONS S.A.S.

1. Saint-Nazaire: forward & centre fuselage sections
2. Nantes: centre wing box
3. Toulouse Saint-Eloi: pylons
AIRBUS OPERATIONS S.L.

1. Getafe: Horizontal Tale Plane (HTP)
2. Puerto Real: Horizontal Tale Plane (HTP)
AIRBUS XAIC TIANJIN (China)

1. Tianjin: wings
2. Manufacturing - Customer presentation programme

Agreement Freeze Manufacturing FAL Start of Title Flight
Meeting
Contractual
Industrial
Sections FAL
Customer presentation programme

The customer presentation programme, based on a proposed Items raised by the customer are followed-up and answered
list of presentations available through CDIS*, has to be mutually through a dedicated process and tool: Customer LogBook*
agreed between the customer and the FAL Customer Manager (QLB+DLB)***
Leader (FCM) in such a manner not to disrupt the industrial Participation Letter** to be signed for operators and/or third
workflow. parties’ participation in aircraft presentations
Presentations are organised all along the different
phases:
- Presentations proposed at Airbus plants (main sections)
- Presentations proposed during final assembly phase Important:
- Presentations proposed during delivery phase
All customers shall consult the Airbus sites safety
rules and sign corresponding form to access any
*see details part 5 “Tools”, ** see details part 8 “Airbus policies” Airbus facilities
***only on A350 and A380
2. Manufacturing - Sections
Manufacturing
Agreement Freeze Manufacturing Handover of Title Flight
Contractual
Industrial
Sections FAL
Section Presentations
The customer:
- is invited to attend section presentations in the various
Airbus plants
• 10 days advanced presentation notification by the plant
Customer Inspection Manager (CIM)
- reviews the production reports
- receives presentation debriefing sheets in CDIS* as applicable
per programme Key contacts:
CIM (Customer Inspection Manager)
CCM (Customer Coordination Manager)
NB: aircraft planning available on CDIS* for production sites. The dates mentionned in
the Assembly Line Programme are for information only and can move as the production
progresses until official notification by the CIM
Facilities:
Section assembly plants
*see details part 5 “Tools”
2. Manufacturing - Final Assembly Line (FAL)
Purchase Definition Start of Typical FAL duration: Transfer Ferry

Agreement Freeze Manufacturing -For A320 family aircraft: 30 days of Title Flight
-For A330 family aircraft: 50 days
Contractual -For A350 family aircraft: 75 days

-For A380 family aircraft: 85 days
Industrial
Sections FAL
Final Assembly Line (FAL) During Final Assembly Line (FAL) phase:
- review of the manufacturing quality records throughout FAL activities
During FAL start meeting, coordinated by the FAL - ASRM meetings
Customer Manager (FCM) Leader: - physical presentations of aircraft
- confirmation of customized and agreed list of customer • minimum 2 hours advanced notifications by the FCM
presentations • presentation reports in CDIS* as applicable per programme
• baseline presentations + presentations on request - station production reviews (A350 specifics)
- review of sections status • status of the aircraft at different stages of the FAL associated
- review of industrial planning (aircraft assembly line planning to a physical aircraft presentation of all station activities and
available on CDIS*) following a dedicated station road map
- agreement upon Aircraft Status Review Meeting (ASRM)
frequency Key contacts:
FCM (FAL Customer Manager) Leader
NB: The dates mentionned in the Assembly Line Programme are for information only
and can move as the production progresses until official notification by the FCM
Facilities: FAL, customer office
2. M
anufacturing - Engines and nacelles presentation
Manufacturing
Engines and nacelles presentation
Organization
- pre-notification provided by the Customer Inspection Manager (CIM)
10 days prior to the presentation
Objective
- presentation of engines and nacelles at podding supplier site
(similar quality follow-up process as the one during FAL:
CLB*, CSIP**...)
Key contact:
Engine CIM (Customer Inspection Manager)
Facilities:
Presentation conducted in supplier’s facilities
*see details part 5 “Tools” - **see details part 6 “Key documents”
2. Manufacturing - Paint presentation
Paint presentation
Key contacts:
Organization FCM (FAL Customer Manager) Leader
- anticipated date provided through CDIS* portal
- paint presentation usually done on the last day
of the corresponding paint slot
Facilities:
Presentation conducted in a hangar with appropriate
- average duration (for all programmes): 3 to 4 hours conditions of security, accessibility and lighting
Objective
- debriefing on paint report with the FAL Customer Manager (FCM)
Leader
- physical presentation of the aircraft
Important:
Final registration number for the aircraft is to
be provided to Airbus one month prior to entry
in paintshop at the latest
2. Manufacturing - Final cabin presentation
Manufacturing
Final cabin presentation
Organization
- anticipated date provided through CDIS* portal
- final cabin presentation usually done on the last day
of furnishing phase
- average duration: 4 hours (A320) to 1 day (A350)
Key contacts:
Objective FCM (FAL Customer Manager) Leader
- check of emergency equipments, seats, galleys... CCM (Customer Coordination Manager)
- performance of some cabin functional & system tests
Facilities:
Presentation conducted in
Hamburg / Toulouse / Tianjin / Mobile
2. Manufacturing - Flight Line activities

uring the Final Assembly Line (FAL)
D
and before the handover to the Delivery
Center, the aircraft performs its flight line
phase:
roduction Aircraft Test Manual

P
tests are performed according to the
Production Aircraft Test Manual (PATM)
Technical Logbook
the Technical LogBook (TLB)*
is opened at the beginning of the flight line
Production Phase - Ground and Flight Tests
Static Destorage Low Speed First Flight Phase 3

Rejected Take Off
Checks Taxi (rework if applicable)
(RTO)
Flight Line
Key contacts: Important:

FCM (FAL Customer Manager) Leader - No customer access to the aircraft during flight line activities
FTE (Flight Test Engineer) - The Mode S is to be provided to Airbus before first flight
GTE (Ground Test Engineer)

2. M
anufacturing - Other “MSN related” activities
Manufacturing
Delivery schedules notifications Owner / Operator plates
sent by the Sales Contracts Manager (SCM) to the customer, owner / operator plates’ wording is to be provided to SCM
as per Purchase Agreement (PA) as soon as financing is finalized and at the latest 10 days
prior to the start of delivery process
Price calculation
computed as per Purchase Agreement (PA) and provided SELCAL Code
by the SCM to the customer to be provided by the customer to Airbus
(aircraft-delivery.registration-codes@airbus.com) before handover
Delivery financial structure
the structure is defined by the customer and shared with
the SCM: direct purchase, Sale-leaseback, ECA financing,
Financial Lease,... Key contacts:
Technical and contractual delivery documentation
to be prepared & agreed before delivery and provided at delivery DDM (Delivery Documentation Manager)
2. Manufacturing - Handover

Agreement Freeze Manufacturing Fal Start of Title Flight
Meeting
Contractual
Industrial
Sections FAL
HANDOVER = end of manufacturing phase

Internal industrial milestone with the following objectives:
• no outstanding work on the aircraft
• all production and fonctionnel tests performed
• from a technical point of view, aircraft ready for statement
of conformity release
After Handover, the aircraft is ready to start the Technical
Acceptance Process (TAP) with the customer as
contractually defined in the Purchase Agreement (PA)
> aircraft transferred to the Delivery Center Key contact:

facilities
3
Delivery Phase
Delivery
phase
3. Delivery Phase
Typical delivery phase duration:

A320 family: 1 to 4 days A350 family: 1 to 8 days
FAL Start Handover
Delivery Phase
Agreement Freeze Manufacturing of Title Flight
A330 family: 1 to 5 days A380 family: 1 to 9 days
Meeting
Typical customer acceptance team:
Contractual
vionic specialist or pilot for cockpit tests and engine run
A
(engine run qualified)
Structure specialist for external presentations
Industrial
Pilot for acceptance flight (under the instruction of an Airbus pilot)
Quality (for technical documentation)
Signatories (for contractual documentation and ToT)
Sections FAL
National Airworthiness Authorities (NAA) representative as required
Customer activities during delivery

Technical Acceptance Process (TAP):
- perfomance of Customer Acceptance Manual (CAM)
- performance of presentation programme
> TAP can be shortened on mutual agreement between
Airbus and the customer
Technical and Contractual Documentation review
Aircraft Transfer of Title (ToT)
Aircraft preparation for Ferry Flight (FF) Important:

- All customers shall consult the Airbus sites safety
Participation Letter* to be signed for operators and/or rules and sign corresponding form to access any
third parties’ participation in aircraft presentations Airbus facilities
*see details part 8 “Airbus policies”
3. Delivery Phase - Welcome meeting

Meeting
Contractual
Industrial
Sections FAL
Welcome Meeting
Welcome and introduction at the delivery center
Presentation of:
- Airbus and customer delivery teams
- the delivery schedule
- aircraft production status:
• Customer LogBook* (QLB+DLB**)
• Technical LogBook*
- agreement on TOT (Transfer of Title) location Key contacts:
Flight Tests Department
Facilities:
Airbus Delivery Center (ADC)
*see details part 5 “Tools” - **only on A350 and A380 programs
3. Delivery Phase - Customer Acceptance Flight

FAL Start Handover
Delivery Phase
Meeting
Contractual
Industrial
Sections FAL
Customer Acceptance Flight (CAF)

in details
The customer acceptance flight is performed under
Airbus responsibility and consists in a demonstration flight
Key contact:
Operated in accordance with Flight Operation Manual FTE (Flight Test Engineer)
(FOM) of Airbus Flight Division
Flight crew is composed of: Facilities:
- one Airbus Flight Test pilot as the captain Airbus Delivery Center (ADC)
- one customer pilot as the co-pilot
The Flight Test Engineer (FTE):
- organizes the flight as per Customer Acceptance Manual* (CAM)
- conducts the testing activity from the third occupant cockpit seat Important:
The Ground Test Engineer (GTE) acts as cabin safety crew Only customers with full credentials authorized
& cabin specialist on-board
* See details part 6 “Key documents”
3. Delivery Phase - Customer Acceptance Flight
Customer Acceptance Flight Standard Profile
FL 400 Cruise
FL 300
FL 200 Initial Climb
FL 100 Low Speed
Landing
3. Delivery Phase - Ground checks

FAL Start Handover
Delivery Phase
Meeting
Contractual
Industrial
Sections FAL
Ground checks and static checks

Key contacts:
External and cabin presentations FCM (FAL Customer Manager) Leader
Static checks: Facilities:
- performed by Airbus Flight Tests Department & customer Airbus Delivery Center (ADC)
qualified specialist as per Customer Acceptance Manual*
(CAM)
Important:
CAM definition must be finalized in coordination with Flight
Tests Department at the latest one month prior to the start
of delivery process for Head of Version
3. Delivery Phase - Engine run

Meeting
Contractual
Industrial
Sections FAL
Engine Run
Engine & aircraft systems checks on ground as
per Customer Acceptance Manual* (CAM):
- performed at the gate at idle power
- performed by Airbus Flight Tests team & customer
qualified specialist
Key contact:
Facilities:
3. Delivery Phase - Technical Acceptance Completion

Meeting
Delivery Phase
Contractual
Industrial
Sections FAL
Technical Acceptance Completion (TAC) / Aircraft eligible for Form 52 release

TAC marks the end of the Technical Acceptance Process (TAP): TAC implies that aircraft is in condition to obtain:
- all QLB* items closed by the customer - manufacturer’s Statement of Conformity (EASA form 52) issuance
- all TLB* items closed by the Flight Test Engineer (FTE) - Certificate of Airworthiness for Export (Export CoA) issuance
or the Ground Test Engineer (GTE) for non EU registered aircraft
- Airbus temporary registration marks are removed
- manufacturer’s plate is stamped and installed
TAC states: Key contacts:
- the aircraft conforms to its definition (approved standard CM (Conformity Manager)
design + additional mods)
- the aircraft has been satisfactorily tested in flight and is or FTE (Flight Test Engineer)
in condition for safe operation
- the aircraft complies with EASA airworthiness regulations
and importing requirements (as applicable for non EU
registered aircraft) Important:
After TAC, no customer access to the aircraft
until Form 53 release
* See details part 5 “Tools”
3. Delivery Phase - Form 52 release
Aircraft Insp.Report +
Life/Time Control Item
AIR
the aircraft conforms to its design AIR
signed
standard Type Certicate (TC) (TC
+ additional mods+ concessions)
Compliance to AD + AOT
ADCL
the aircraft conforms to all ADCL
signed
applicable Airworthiness Directives
Concessions
all concessions are approved by Concessions
Engineering and Quality
Production Flight Test PATCC

the aircraft has been satisfactorily PATR signed
tested on ground and in flight
Design declaration
design data is approved
Quality Logbook QLB
Manuals + weighing report Extract of EASA part 21 regulation

(FCOM, MMEL, …) § 21A.165 Obligations of holder
Determine that each completed aircraft conforms to type design
Logbooks and is in condition for safe operation prior to submitting the
(Engine, APU…) Statement of Conformity
See details part 6 “Key documents”

3. Delivery phase - Export Certificate of Airworthiness
For non-EU registered aircraft only:
Delivery Phase
After PA signature, Airbus, with assistance from the customer, The Export Certificate of Airworthiness will bear specific
has obtained the validation of the EASA type statement reflecting NAA importing requirement:
certificate by the customer’s National Aviation Authorities (NAA).
The NAA may have requirements in addition to the EASA Type “The airplane covered by this certificate has been
Design, identified as importing requirements. examined, tested and found to be in conformity with
the type design approved under (NAA) Type certificate
Before aircraft delivery phase, Airbus has previously checked N°XXX and to be in condition for safe operation.”
compliance of the associated mods with regards to importing
requirements.
At the end of the Technical Acceptance Process (TAP), the

EASA Export Certificate of Airworthiness, issued by EASA,
states that the aircraft is conforming to EASA Type design but
also to NAA Type Design (i.e. conforming to NAA importing
requirements).
Key contacts:
CM (Conformity Manager)
IACM (Individual Aircraft Certification Manager)
3. Delivery phase - F52 / ECoA Towards ICoA

Airbus responsibility Customer’s responsibility
For EU registered aircraft

Operational
Requirements
F52 EASA Air OPS,
FAA 121…
Certificate
ICoA of Registration
For non-EU registered aircraft
EASA
F52 ECoA Insurance, etc…
- F52: EASA Form 52 = manufacturer’s Statement of Conformity

- EASA ECoA: EASA Export Certificate of Airworthiness
- ICoA:Individual Certificate of Airworthiness
See details part 6 “Key documents”

3. Delivery phase - Aircraft Transfer of Title (TOT)
Purchase
Purchase Definition
DefinitionStart
Startofof Transfer Ferry
Ferry
FAL
FALStart
Start Handover
Handover
Delivery Phase
Agreement
AgreementFreeze
Freeze Manufacturing
Manufacturing of Title Flight
Flight
Meeting
Meeting
Contractual
Contractual
Industrial
Industrial
Sections
Sections FAL
FAL
MANUFACTURING
DELIVERY
Aircraft Transfer of Title (ToT)

Technical*, contractual and additional** documentation Airbus releases the Bill of Sale* and the corresponding legal
is handed over to the customer and commercial documentation
The Certificate of Acceptance* is signed by the customer > Ownership of the aircraft is transferred to
The balance of the final price for the aircraft is paid by the customer
the customer
NB: the term customer is used even if the owner might be another party depending
on the financing structure
Key contacts:
*See details part 6 “Key documents” SCM (Sales Contracts Manager)
**additional documentation can be provided DTM (Delivery Transactions Manager)
as a chargeable service to the customer
3. Delivery phase - Preparation before Ferry Flight

Meeting
Contractual
Industrial
Sections FAL
Aircraft Preparation for Ferry Flight (after Aircraft transfer of Title)

According to Part 21G privileges The scope of activities can include:
granted by EASA, Airbus is allowed - pre-flight inspection Key contact:
to maintain an aircraft during the - aircraft servicing CM (Conformity Manager)
period from Transfer of Title (ToT) - refuelling FFM (Ferry Flight Manager)
until Ferry Flight (FF) - troubleshooting if necessary
- the scope of authorized aircraft - Aeronautical database, User Facilities:
activities is clearly limited by EASA modifiable software, IFE media Airbus Delivery Center (ADC)
and defined through a dedicated and software, Flight Ops software,
work order signed between Airbus Maintenance operation software,
and the customer before Technical Navigation chart
Acceptance Completion (TAC) Important:
- the customer, by signing this work order, EASA Form 53 document certifies For further needs (Service Bulletin,
certifies he is authorized by his local above mentionned activities Engineering Order, embodiment
authorities to perform such activities completion and releases aircraft to etc.,), refer to Part 145 service*
*See details part 7 “Services” service for the Ferry Flight (FF)
3. D
elivery phase - Ferry Flight

FAL Start Handover
Delivery Phase
Meeting
Contractual
Industrial
Sections FAL
Ferry Flight standard activities

One month prior to the start of delivery phase, the Ferry
Flight Manager (FFM) coordinates the Ferry Flight (FF)
preparation in accordance with customer requests and
Purchase Agreement (PA) requirements
- examples: routing, departure time, servicing…
Some inputs are generally requested from customer’s

side in order to fulfill such preparation
- FMS Navigation Database, computerized flight plan etc…
Key contact:
Some additional FF services can be also offered FFM (Ferry Flight Manager)
to the customer*
Facilities:
*See details part 7 “Services”
4
key contacts
Airbus
Airbus
key contacts
4. A
irbus key contacts
CONTRACTS AIRWORTHINESS
- SCM:
- IACM: Individual Aircraft Certification
Sales Contracts Manager
Manager
- DTM:
Delivery Transactions Manager
- CCM:
key contacts
Customer Coordination
Manager
Airbus
- DDM:
Delivery documentation QUALITY
Manager**
- FFM: Ferry Flight Manager
Airbus - CM:
Conformity Manager
Team - AQCM:
Aircraft Quality
and Conformance
Manager
PROGRAMMES FLIGHT TESTS

- FCM Leader: FAL Customer Manager - FTE: Flight Test Engineer
- CIM: Customer Inspection Manager - GTE: Ground Test Engineer
*see details in part 5 “Tools” Airbus delivery team is available on CDIS* / Aicraft key contacts
**Contact not available in CDIS
4. Airbus key contacts

Programmes Flight Tests
Customer Inspection Manager (CIM): Flight Test Engineer (FTE):

- manages customer invitation to section presentations - is in charge of the global technical follow up of the aircraft,
- supports and guides the customer throughout section during the overall ground and flight activities, during
presentations manufacturing and delivery phases
- ensures area readiness before presentations - has responsibility for the execution of the flight acceptance
tests that are part of the Production Aircraft Test Manual
- manages and ensures on time treatment of quality items (PATM) and the Customer Acceptance Manual (CAM).
recorded by the customer through the Quality Log Book (QLB)
- coordinates* with Conformity Manager (CM) the signature
of the Technical Acceptance Completion (TAC)
FAL Customer Manager (FCM Leader):
- supports and guides the customer throughout the aircraft Ground Test Engineer (GTE):
presentation programme
- is responsible to perform the production and acceptance
- provides regular feedback and visibility about the technical ground tests (static checks, engine run, taxi check and in flight
status of the aircraft to the customer cabin inspection), including follow up of trouble shooting and
- makes sure that any technical question or request from the rectification
customer is handled in a timely and satisfactory manner - briefs and debriefs the customer on technical items and aircraft
- prepares and protects aircraft “on quality / on time” delivery test status throughout the delivery phase
to ensure customer satisfaction - ensures cabin safety during production and customer flights
- coordinates** with Conformity Manager (CM) the signature
* Could also be done by the GTE

** Could also be done by the FTE
Quality Airworthiness
Aircraft Quality and Conformance Manager (AQCM): Individual Aircraft Certification Manager (IACM):
- is the customer’s interface on all quality related matters - checks aircraft compliance with its EASA type design and
- launches and coordinates the corrective actions to be carried ensures that all changes have been approved by EASA
out upstream in the manufacturing and delivery process in the - checks aircraft compliance with its foreign Validated Type
frame of a continuous product improvement Certificate (VTC ) and carries out the certification activities for
key contacts
post Type Design changes validation with foreign authorities
- is the focal point for the Civil Aviation Authorities, and for all
Airbus
airworthiness issues
Conformity Manager (CM) and Certifying Staff (CS):
- ensures at time of delivery the aircraft conformance to:
• definition (Type Design + additional mods)
• airworthiness requirements (AD & AOT)
• Airbus Production Organisation Approval
(POA granted by EASA)
- coordinates with flight test department the signature
- signs the Statement of Conformity (Form 52), and obtains
the EASA Export Certificate of Airworthiness (ECoA)
as required
- compiles and presents the aircraft conformity documentation
to the customer
- signs the aircraft Release to Service (FORM 53)
4. Airbus key contacts

Contracts
Sales Contracts Manager (SCM): Customer Coordination Manager (CCM)
- is the customer’s main contact for the management of all - Is the focal point for the management of customers’ presence
contractual matters once the Purchase Agreement (PA) is in the frame of aircraft presentations and deliveries*.
signed, leads and controls communication flow with the - Ensures coordination between customers, Airbus core team
customer from date of Purchase Agreement signature until and external parties ; monitors and improves services to
delivery of the last aircraft for any commercial/contractual topic customers.
- monitors the customer’s and Airbus’ rights and obligations as - Is responsible for security and safety compliance ; provides
per the purchase agreement: payment obligations, engines immigration support (invitation letters etc. ).
selection, delivery schedules notification, etc
- Guides the customer’s representative/inspector in his
- manages the aircraft delivery process on the contractual, settlement and familiarization with Airbus organisation ;
legal and financial aspects up to Transfer of Title (ToT) leads newcomers’ welcome and manages induction tour.
Delivery Transactions Manager (DTM): Delivery Documentation Manager (DDM):

- is at the crossroad between contractual and industrial world - is the customer’s focal point for technical delivery
and is the key interface to settle any divergence between documentation to be provided at time of Transfer of Title
these two worlds - prepares the list of technical delivery documentation
- is the customer’s main contact for the management - compiles and ensure on-time availability of technical delivery
of all commercial / contractual issues related to quality documentation
and technical aspects
Ferry Flight Manager (FFM):
- leads “Taking delivery of your Airbus“ presentation to new
Airbus customers / operators - coordinates Ferry Flight (FF) departure according to the aircraft
status
- provides the customer with a list of mandatory elements for
Ferry Flight preparation before delivery
- ensures operational documents & authorizations
(pilots briefing on-time availability) and monitors aircraft logistics
(cargo content and loading, aircraft servicing, catering)
- manages crew & passengers related requirements
* In Toulouse, logistics is handled by Customer Assistance Support (CAS) (manifests, declarations, immigration and customs procedures)
5
Tools
Tools
5. Tools
Throughout the manufacturing and delivery process,

from customization until Ferry Flight, Airbus provides
customers with information reflecting aircraft status
through various tools:
- Airbus World / Customization and Delivery Information Services
(CDIS)
- Customer LogBook (CLB)
- Technical LogBook (TLB)
- Customer Production Test Report (CuPTeR)
Tools
5. Tools - Airbus World / CDIS
Airbus World is a personalised and secured environment CDIS section (Customization and Delivery Information
which provides customers with a comprehensive range Services) provides a full set of on-line services
of information, documents and services with a single with real time access to relevant information on the
access point. It is divided into a secure area and “Customisation & Delivery” phase of your aircraft
a public area. Help and support (24 hours a day, 7 days a week)
The secure zone is dedicated to registered Customers
and is divided into the following sections: +33 5 67 19 11 00
- Flight Operations - Training
Mailto:
- Maintenance and Engineering - Warranty
- Supply - Customization and Delivery airbusworld@airbus.com
(CDIS)
Important:
The access to Airbus World/CDIS services is restricted
to duly registered members and requires a valid user
ID/password provided by local company User Entity
Administrator (UEA).
5. T
ools - Airbus World / CDIS
Tools
1. Go to App Catalogue
2. Go to App List
5. Tools - CDIS
Screen view of CDIS homepage

5. T
ools - Customer Log Book (CLB)
Customer Log Book (CLB) process

Customer LogB is a single Interface for quality and design
(only on A350 and A380) concern during manufacturing
Customer and delivery presentation
CLB shall be used to log any concern raised by a customer

Customer CLB - Closure during an official presentation on the aircraft, when
request specifications are considered not to be met. It shall not be used
to cover already documented non conformity
No Yes
CLB Creation CLB is accessible at any time, from Airbus World - CDIS
(QLB/DLB)
Accepted
Tools
Customer Airbus
Re-presentation
AIRBUS
Investigation: Rework or Answer
Key contact:
CIM (Customer Inspection Manager)
5. Tools - Technical LogBook (TLB)
Official record of the technical status for a given aircraft Mainly composed of requested actions (maintenance, servicing,
pre-flight…) or potential non-conformances identified, and their
Used by different actors: Flight Tests Department, Conformity, associated answer
Design Office, quality inspectors, etc
5. T
ools - Customer Production Test Report (CuPTeR)
Customer Production Test Report (CuPTeR) is compiled by the Provided via CDIS at delivery
Flight Tests Department to provide the ground and flight test
results during the production phase of new aircraft Results based on Airbus embedded Production Aircraft Test
System (PATS)
Tools
In Cabin
PATS
A tool to capture and collect Cockpit In Cockpit
and Cabin data during Flight Test.
In Avionics
Ground Compartment
DATABASE
6 Key
documents
documents
Key
6. K
ey documents - Standard technical documentation
T
AF
AF
DR
DR
documents
Key
Standard technical delivery documentation list
Key contacts:
NB: additionnal* documentation can be provided as a chargeable service to the customer
DDM (Delivery Documentation Manager)
CM (Conformity Manager )
* see details part 7 “Services”
6. Key documents - Aircraft Inspection Report (AIR)
Aircraft Inspection Report (AIR)
Definition Dossier
Drawing
Ground Test Requirements
Manufacturing Dossier
Work Orders
Ground Test Instructions
Inspection Dossier
Inspection records
Concessions
Constituent Assembly
Inspection Report
6. K
ey documents - Concessions
A concession is a deviation to the design, discovered on Two major types of concessions available for customers:
the aircraft during the manufacturing and delivery phases, - Suffix “C” Concession:
and approved by Airbus Design Office and Quality • no limitation, for customer information only
departments • no impact on Airworthiness/Operation/Maintenance
- Suffix “R” Concession:
• may have an Impact on Operation/Maintenance
• may have Limitations
documents
Key
6. K
ey documents - Airworthiness Directive Compliance
List (ADCL)
AD Compliance List is signed by the Conformity Manager
(CM), and establishes the compliance to EASA and/or FAA
Airworthiness Directives applicable to the corresponding aircraft
model
6. K
ey documents - Customer Acceptance Manual (CAM)
The CAM is the technical guide of customer acceptance phase
It demonstrates the satisfactory functioning of the aircraft
All checks defined and performed are under Airbus Flight Tests
Department’s responsibility
documents
Key
Important:
CAM definition must be finalized in coordination with Flight
Tests Department at the latest one month prior to the start
of delivery process for Head of Version
6. K
ey documents - Other key documents
for Transfer of Title (ToT)
PATCC (Production Aircraft Test Completion Certificate) Export Certificate of Airworthiness (ECoA) for non-EU
- the PATCC certifies the completion of aircraft ground and customers
flight tests* in accordance with PATM (Production Aircraft Test - the ECoA states that the Aircraft is in accordance with EASA
Manual) Type Design but also with NAA Type Design (i.e. conforming
- the PATCC is issued by Airbus Flight Tests Department and to NAA importing requirements)
approved by Conformity Department - the ECoA is issued by EASA
Certificate of Non-Registration Certificate of Acceptance

- the Certificate of Non-Registration certifies that the aircraft is - the certificate of acceptance is signed by the customer once
not registered on the civil aircraft register of the country the Technical Acceptance Process (TAP) has been satisfactory
where the aircraft is delivered (France, Germany, China, USA) completed
- the Certificate of Non-Registration is issued by the relevant
civil aviation authority Bill of Sale
- the Bill of Sale, is issued by Airbus and confirms title to the
Aircraft Statement of Conformity (Form 52) aircraft has been transferred to the owner of the aircraft
- the Form 52 certifies that the aircraft is in accordance with
its definition (Type Design & Additional Mods), and is in
condition for safe operation
- the Form 52 is issued by Airbus Certifiying Staff (CS)
and signed by them
*Results provided through CuPTeR in CDIS, see details part 5 “Tools”

6. K
ey documents - Customer Satisfaction -
Improvement Programme (CSIP)
The CSIP provides Airbus with a feedback from

the customer all along the manufacturing and
delivery process, which helps to continuously
improve satisfaction and service provided.
documents
- 8 CSIPs - 3 CSIPs - paint
Key
Sections FAL Delivery - 1 CSIP
- Including engines - assembly - cabin
CSIP Analysis Action Feedback from Airbus

- electronically - classification per category - investigations - directly to the Customer
- or paper - review with stakeholders - follow up for each CSIP
- measurement - quarterly report
- CSIP newsletter once a
year
7
Services
Services
7. Services
Visas
Accommodation
Transportation
Customers’ offices and Customer s’ IT systems
Airbus restaurants
Part 145 service
Ferry Flight services
Services
7. Services - Visas
Prior to their arrival, customers must obtain the relevant 2. For a stay of more than 90 days
visa and work authorisations from the responsible For a stay of more than 90 days per civil year within the Schengen
administrations,which may be required by applicable laws area, a long stay immigration procedure has to be initiated at least
and regulations in the visited country. 3 months before customer’s departure from his home country.
It will generate the delivery of a long stay type D visa, and, in a
1. For a stay of less than 90 days per year second step after the Customer’s arrival, of a Resident’s card and
(consecutive or not) work permit.
In order to work in Airbus industrial facilities (for a maximum
of 90 days per civil year within the Schengen area), a business Feel free to contact your CCM for any assistance on the subject.
class C visa is required (except for countries benefitting from
total visa waiver).
Invitation letters
To apply for the visa, invitation letters can be provided and
should be required well in advance to avoid any delay in visa
issuance process.
They are limited to given aircraft presentations, final assembly
and/or delivery (subject to eventual control by Consulates).
They are for business use only and cannot be provided for
guests / families.
To this purpose, passport copy, job title, dates of stay, indication
of departure on Ferry Flight and e-mail address are required.
Key contact:
7. Services - Accommodation assistance
A FOURNIR
The Customer Coordination Manager can assist

customers for their accommodation:
Services
- Research of housing for Representatives and their families
through estate agencies
- Home organisation : insurances, banks, schools, internet/
phone/electricity providers, etc.
- Hotel/residence booking for Inspectors and delivery teams
(Airbus corporate rates available)*
Key contact:
* In Toulouse, this service is handled by Customer CCM (Customer Coordination Manager)
Assistance Support (CAS)
7. Services - Transportation
Standard transportation policy for Hamburg, Toulouse* and Mobile
Before delivery, several options for the customer: During delivery, several options for the customer’s team:
- For permanent Representatives based in Périport As a standard policy, Airbus can provide for each delivery team
and Inspectors, Airbus can provide a rental car at the following FOC transportation options:
a preferential rate - either 2 category D cars (if more than 10 team members, these can
Please note that an international driving licence or be replaced in Toulouse and Mobile by 3 category C cars, or by one
a translation by a certified translator of your home driving 7-seater minivan + 1 category D car in Hamburg)
licence will be required.
- or transportation from the airport to the hotel and between hotel
- Inside Airbus Facilities (except in Mobile), the customer and Airbus Delivery Center (ADC)
can use the internal FOC (Free of Charge) Airbus shuttle
(timetable available upon request) These services will be available one day before the start
of the ground checks and all along the delivery process.
- For customers with no valid driving licence, Airbus can
arrange FOC transportation from the airport to the hotel Should the customer need additional car(s), Airbus can provide
and between hotel and Airbus FALs rental car(s) at a preferential rate.
* In Toulouse, this service is handled by Customer Assistance Support (CAS)

Standard transportation policy for Tianjin
Before delivery:
- FOC taxi transportation for Final Assembly Line (FAL)
inspectors between hotel and Airbus site
- FOC car or taxi transportation for FAL inspectors between
the airport/train station and Airbus site
- inside Airbus Tianjin facilities, the customer can use the
internal FOC Airbus shuttles. (timetable upon request)
During delivery:
As a standard policy for the customer’s delivery team,
Airbus can provide the following FOC transportation options:
- one 29-seat rental minibus including driver for the customer
delivery team
- another additional 7-seat rental minivan including driver
upon customer’s request
- if above mentioned vehicles are not available, FOC taxi
Services
transportation can be arranged
- no Beijing Airport pick-up service
7. Services - Customers’offices and IT systems
Offices are available for the purpose of presentation Airbus customer network environment (Vital wired
programme and delivery phase: access/Aiga wifi acces in Toulouse, Hamburg,
- in Final Assembly Lines (FALs) during manufacturing phase for Tianjin and Mobile)
customer’s inspectors - in customers’ offices in Périport, FALs, and in delivery rooms,
- in Periport for customer’s permanent representatives Airbus provides a dedicated Internet network which is
protected by a Firewall and is for a professional use only
- at the Airbus Delivery Center (ADC) during delivery phase for
customer delivery teams - each customer needs an individual account (in Toulouse
and Hamburg) created by the Customer Coordination
All offices are equipped with computer, fax, scanner, printer, Manager (CCM)*.
telephone and Internet connexion Only professional email address information will be used to
open user’s account. The login will remain valid for one year
Customers’ own IT equipment has to be registered in the - this account allows multiple authentications on different
“IT EQUIPMENT” form. It should be signed and carried by equipments (laptop, tablets…). Users can access
customer during his stay to prove on security’s demand simultaneously Internet with 2 different devices at the same
that he is the owner of the IT equipment. time whatever the type of connexion used
* In Toulouse this is handled by Customer Assistance Support (CAS)

7. Services - Airbus restaurants
Customers have access to Airbus restaurants

in the different Airbus sites.
Customers can top up their badge to pay for their

meals at corporate rate (free of charge meals
during delivery phase).
Before leaving Airbus, the remaining amount can

be returned upon a 2-3 days advance request.
Services
7. Services - Airbus Toulouse restaurants

FALs:
JL. Lagardère (FAL A380): Saint Martin (FAL A320):
Star L82 Concorde M21
Hours of business: Hours of business:
Monday - Friday 11.30am -1.30pm Monday - Thursday 11.15am -1.45pm
Monday - Thursday 7.00pm - 8.00pm 6.45pm - 8.15pm
Sequoia L37 Friday 11.30am -1.30pm
6.45pm - 8.00pm
Hours of business:
Monday - Friday 11.30am -1.30pm Beluga M04
Hours of business:
Louis Breguet (FAL A350): Monday - Friday 11.30am -2.00pm
Clément Ader C06 Galaxie M03
Monday - Friday 11.30am - 1.45pm Monday - Friday 11.30am -2.00pm
7.15pm - 8.15pm
Friday 11.30am - 1.30pm Didier Daurat M03
7.15pm - 8.15pm Hours of business:
Saturday 12.00pm - 2.00pm Monday - Friday 11.30am -2.00pm
Blagnac Delivery Center:

L’Armagnac C75
Building: Hours of business: Hours of business:
Monday - Friday Monday - Friday 11.15am -2.30pm
R01 11.30am - 2.00pm
R02 11.30am - 2.00pm Saurous C75
7.00pm - 8.00pm
Week-ends 12.00pm - 1.30pm Hours of business:
7pm - 8pm Monday - Thursday 11.15am -1.45pm
R06 11.30am - 2.00pm 7.00 pm-8.30pm
B30 11.30am - 2.00pm Friday 11.15am - 1.30pm
Self-service automat
in different buildings around the clock
L82 STAR
L37 SEQUOIA
Services
C75 SAUROUS
L’Armagnac
C06 Clément ADER

R06 R03
R02
R01
D06 :
GUYNEMER B30
A06 : Louis
A92 : BREGUET
CARAVELLE
M04 : BELUGA
LOUIS BREGUET M21 :
M14 : LAC
CONCORDE
M03 : GALAXIE
+SNACK
D20 : DIDIER
DAURAT
7. Services - Airbus Hamburg restaurants
Bistro Building: 9 Marché Building: 61

Monday - Friday 06:30 am - 10:00 am Monday - Friday 11:15 am - 02:00 pm
11:00 am - 07:00 pm
Saturday 07:00 am - 02:30 pm
TU-Center Building: 70
Cuisine Building: 243 Outside of the work area
Monday - Friday 07:30 am - 10:00 am Monday - Friday 11:30 am - 01:15 pm
11:00 am - 02:00 pm
03:00 am - 07:00 am
09:00 am - 02:00 pm Aramark Shops
Building: Hours of business:
Elbblick Building: 249 Monday - Friday
Hours of business: 14 06:00 am - 05:30 pm
Monday - Friday 07:30 am - 09:30 am 17 with Coffeeshop 07:30 am - 10:00 pm
11:00 am - 02:00 pm 11:00 am - 03:00 pm
25 07:30 am - 05:30 pm
Kantine Building: 17/18 50 07:30 am - 10:00 pm
Hours of business: 61 07:30 am - 05:00 pm
Monday - Friday 11:00 am - 02:00 am 100 08:00 am - 10:00 pm
11:00 am - 03:00 pm
Cateringservice for Building 17, 18, 23 and Bahrenfeld
Self-service automat in
Kantine “Auf der Rüschhalbinsel” Building: 609 different buildings around the clock
(ATP) Outside of the work area
Hours of business:
Monday - Friday
Bistro 07:30 am - 03:00 pm
Restaurant 11:15 am - 02:00 pm
Services
072
7. Services - Airbus Tianjin restaurants
Periport Lunch Area:

for customer delivery teams (FOC)
Airbus Tianjin employee canteen:
for FAL inspectors (FOC)
7. Services - Airbus Mobile restaurants
Airbus employee canteen (second floor)

for FAL inspectors
Delivery Center Lunch Area
for customer delivery teams
Services
7. Services - Part 145 service
Standard Ferry Flight preparation*
Technical Transfer Ferry

H/O
Delivery of Title Flight
Ferry Flight preparation

Part 21 privilege*
(servicing, Nav DB, FLS loading…)
Part 145 service with wider scope Bring the aircraft in condition to be operated
of activities before Ferry Flight
Technical Transfer PART 145 Ferry

H/O
Delivery of Title service Flight
EIS preparation
Aircraft further customization
(EI, EO, SB…)
Part 145 agreements are granted to Airbus by EASA/
FAA including at Toulouse, Hamburg and Mobile Delivery
Centres
See details part 3 “Delivery”

The Part 145 service is subject to a commercial and

contractual agreement between Airbus and the customer
Catalogue for the

standard EIS package Limitations Requirements
• Customized IFE & Media loading • Release documentation: • Supporting documentation:
• Installation of cabin placards - Certificate of release to service - Customers’ Engineering Orders
• Installation of cabin parts (CRS) or Certificate of Work (EO) / Instructions (EI) approved
(safety cards…) Completion (CWC) depending by their NAA
• Reallocation of cabin parts if Airbus MOA is recognized by - Airbus approved documents
• Installation of galleys customer’s NAA or not (SB, AOT, OIT)
• Cabin part replacement (curtains…) • CAMO responsibility not included • Approved Component ARC for
• Installation of decorative frames any part installed provided by the
• Installation of protections customer
(head seat covers…)
• Installation of external markings • Signed WO with precise works
(covers...) technical contents
• Customized specific FLS & Nav DB*
• Troubleshooting and LRU replacement
as required*
Services
• Pre-ferry flight inspection*
Any customer’s request is subject to a feasibility FLS: Field Loadable Software

assessment before any work completion AOT: Alert Operators Transmission
OIT: Operator Information Telex
CAMO: Continuing Airworthiness Management Organisation
CRS: Certificate of Release to Service
*Can also be done in the frame of part 21 privilege, see details part 3 “Delivery” CRW: Certificate of Work Completion
Process Overview
Airbus part 145 team
CUSTOMERS Contracts ADC Staff

PART 145
Delivery Maintenance
Manager
Operations Quality
Contracts Work Order Aircraft

Airbus interfaces:
FAL Customer Manager (FCM) Leader
Delivery Transactions Manager (DTM)
Conformity Manager (CM)
Certifying Staff (CS)
Customization Account Director
Ferry Flight Manager (FFM)
…
Key contacts:
Airbus Contracts Delivery Operations department
part145.contracts-delivery@airbus.com
7. F
erry Flight services
Ferry Flight (FF) support and services department may

provide additional services for the aircraft Ferry Flight
3 types of chargeable services are available:

- pilots: Airbus crew can perform the flight to customer
homebase on his behalf
- fuel: fuel arrangements with Airbus fuel provider, and charged
to the customer after completion of service to avoid
administrative burden
- Flight Operations Support / Fly away services
• Flight Planning and ATC filing
•O
ver flight and landing permits, cover landing and en route
navigation fees
• Load and Trim sheet ( W&B) for first leg only
• Jeppesen trip kit / Navigation Database
• Weather and NOTAM briefings
• Ground handling arrangements
• ATC and airport slots management
Services
8 Airbus
policies
policies
Airbus
8. A
irbus policies
Participation letters
Safety golden rules
Health, safety and labour regulations
Ferry Flight cabin and cargo loading policy
policies
Airbus
8. A
irbus policies - Participation letters
A participation letter needs to be signed by Airbus

and the customer prior to the participation of any third
party* (i.e. not party to the original Purchase Agreement
(PA) between Airbus and the customer) either during:
- manufacturing process (sections and/or FAL)
- or / and delivery process
This will allow the presence in Airbus’ premises and/or

on the aircraft of such third parties:
- either as observers only
•w itness the aircraft presentations and/or the Technical
Acceptance Process (TAP)
• do not participate in technical discussions or decisions
• are not involved in discussions on customer findings
- or as advisers
• participate in the aircraft presentations and/or the
Technical Acceptance Process (TAP)
• participate in technical discussions and decisions
are binding
Key contact:
* With the exception of the relevant airworthiness authorities’ representatives
8. Airbus policies - Safety Rules
To have access to any Airbus facilities under good safety Customer identification badges must be worn at any time.
conditions, all customers must consult customer safety
rules on CDIS and sign “Airbus policies during Customer Customer car pass must be visible on the windshield to
Acceptance & Delivery activities” form. enter Airbus facilities for presentations.
No access to any Airbus facilities will be granted to

people under 18 years old except with a valid internship
agreement between educational institution and the
customer company. In this case the following rules must
be applied:
- age: minimum 14 years (no job shadowing allowed -
Firstname 15/08/2018
“secondary school internship”) LASTNAME N° 70721
- the internship agreement should be received before the
intern’s arrival for validation by our Prevention Department
- on-site, the intern must be accompanied by his company tutor
- company tutor is responsible for training the intern on Airbus
safety & security rules and for complying with them (the intern
must consult the safety rules online on CDIS).
- intern access to FALs is limited to non-hazardous exposures
(no access at a height or nearby unprotected live parts,
chemical substances,... )
You must always inform your respective Airbus interface

before entering your aircraft.
It is strictly forbidden to access any aircraft other than
your aircraft unless officially authorised by the owner
policies
Airbus
Any violation of these rules can result in removal of your Airbus
site access privileges.
8. A
irbus policies - Safety Rules
Engine Run-up / Taxi / Acceptance Flight policy Presentations in confined areas

- the number of people onboard the aircraft during engine Customers requesting access to confined spaces in the
run-up on ground and acceptance flight is restricted to the frame of the Aircraft presentations must confirm the validity
essential crew only. of a relevant medical certificate for confined space aptitude
by ticking the line “Customer Safety Instructions” inside the
- should an engineer wish to take an active part in the taxiing Form “Airbus Policies applicable to Customers” (FM1402336).
acceptance checks and/or engine run, he/she is kindly asked
to fill-in the “customer engine run and taxi qualification form” Personal Protective Equipement (PPE)
(provided by the Customer Liaison Manager) and send it back
to the flight test team generic email address (here below) To ensure his safety and comply with local
before start of the delivery phase. requirements, the customer must wear
designated items of Personal Protective
Equipment (safety cap, earplugs, hand,
- only qualified pilots can perforrm the Acceptance Flight.
eye and shoes protection) during
Pilots are asked to fill the “Customer Pilot Qualification form”
presentations and inside the aircraft.
(provided by the Customer Liaison Manager) and send it back
to the flight test team generic email address (here below)
before start of the delivery phase. If you do not bring your own protective
equipment, it could be provided on a loan
Production-flight-test@airbus.com basis by your FAL Customer Manager
- in the absence of required qualification and associated Leader, together with an orange customer
evidences, Airbus qualified staff will act on their behalf. jacket.
Participants to the Acceptance flight

The list of participants of the Acceptance Flight has to be sent
prior to the start of the delivery to
evrt.control-room@airbus.com
(“Pax Manifest for Acceptance Flight” form provided by the
Customer Coordination Manager)
8. A
irbus policies - Safety Rules
Photo policy
Scope: Sections, Final Assembly Line (FAL) and Delivery
phases:
- in accordance with AIRBUS Corporate Security Policy,
the customer is kindly asked not to take any pictures
- on request, all technical pictures are to be taken,
watermarked, and then provided to the customer by
an Airbus Team member (FCM Leader/CIM)
Exception: During the delivery of the aircraft, the customer may take
certain pictures for their internal records providing they have signed
the document: “Airbus Policies during CAD activities” and that the
pictures respect the Golden Rules*. If the picture is to be used for
Customer communication purpose, the customer needs to obtain
the agreement from the Airbus communication department (GDON
& GDBPB). The FCM Leader/CIM is the responsible to establish the
contact between GDON & GDBPB and the Customer.
Golden rules for taking pictures:

Photographers must respect the image rights of the people
and objects they are photographing.
Consequently, pictures shall not contain or imply:
• people
• confidential information or materials
• third party’s rights (e.g. brand name, trademark, copyright
policies
Airbus
of third parties, etc.)
• a dverse effects on Airbus brand image or interests Important:
(e.g. unfair competition) Video cameras are strictly forbidden on all Airbus sites
• m
aterial that may be used during a legal dispute
8. A
irbus policies - Health, safety and labour regulations
Working Time
France UK Germany Spain China USA (Mobile)
regulations
10 hrs / day
Max 16 hours
10 hrs / day Average of 48 hours as long as the average 9 hrs / day 8 hrs / day
per day
per week (figure being in 6 months is no greater
measured over a rolling than 8 hrs / day
17 week period)
Maximum 48 hrs / week
60 hrs / week
working time & limit of 42 hrs / week If employees wish to work
on a 12 week period more than an average of 44 hrs / week on
(for tariff employees and
48 hrs per week they 40 hrs / week on the average
managers) as long as the 8 hrs
=> the 2 conditions are must sign an individual average over the year
average in 6 months is no
cumulative, there is no opt out form 2 000 hrs / year
greater than 8 hrs / day
possibility to go beyond
= 48 hrs / week
48hrs / week
Daily rest (between

11 hrs 11 hrs 11 hrs 12 hrs Not defined N/A
2 working days)
2 possibilities: Uninterrupted 1,5 day /

Uninterrupted 24 hrs - uninterrupted 24 hours week for workers
Two 15 minutes
each week + 11 hrs each week > 18 year old
breaks and one
Weekly rest On exceptional basis, - uninterrupted 48 hours 24 hrs (Sundays) >= 1 day / week
30 minute lunch
a customer presentation each fortnight, or sign Uninterrupted 48hrs /
break
can occur on Sunday an opt out form and the week for workers
restrictions do not apply < 18 year old
No official rules
Minimum 30 min
Minimum 20 min Minimum 20 min per 6 hrs shift, Minimum 15 min
Rest breaks Current Airbus operation N/A
per 6 hours shift per 6 hours shift Minimum 45 min per 6 hours shift
is 1 hour lunch time after
per 9 hrs shift
around 4 hrs working
Only restricted by
None, however, maximum
the weekly rest period; 3 hrs / day
Legal maximum over- working time regulations
220 hrs employees who use the 80 hrs / year 36 hrs / month No official rule
time hours / year must be observed
‘opt out’ provision have 432 hrs / year
(see above)
no legal limit.
Local country rules apply to all workers delivering their work in the visited country, No offical rules, current
Working time applicable
unless more favorable rules exist in the worker’s home country (in which case they apply) operation is depending on
for Customer attending
eg: 12 hrs break must be respected for Spanish workers in France, as the Spanish rule is more visited country’s working
presentation on site
favorable than the French one. time in Airbus China
8. Airbus policies - Ferry Flight cabin and cargo loading
Each passenger/crew member boarding a Ferry Flight (FF)

from Airbus premises will be allowed 50kg of checked-in
luggage.
This personnal luggage will have to be checked before

the Ferry Flight departure and loaded in bulk cargo
(as a standard process, no luggage loaded in bulk
cargo in Tianjin and Mobile, the luggage is loaded
in the cabin instead).
Consequently, each passenger will be responsible
for his personal luggage.
This personnal lugagge allowance may be restricted

by the maximum payload indicated in the flight plan
for the passengers and aircraft safety.
Airbus Delivery Center is under the same safety and security

rules as an international airport: no liquid more than 100ml,
no weapons/sharp objects, etc allowed in the cabin.
policies
Airbus
9 Site
maps
policies
Airbus
9. S
ite maps - FALs and asssociated Delivery Centers
Toulouse - France Hamburg - Germany

A320 A318
A330 A319
A350 A320
A380 A321
A380
Tianjin - China Mobile - United States

A318 A319
A319 A320
A320 A321
A321
policies
Airbus
9. S
ite maps - Toulouse Sites (France)
Addresses to find your way
to Toulouse Airbus sites (GPS)
1. Airbus S.A.S (Headquarters) 3

1 rond point Maurice Bellonte
31700 Blagnac
N 43.37.3254 - E 1.23.1276
2. Airbus Periport
chemin Léon Bourrieau
31700 Blagnac
2
N 43.37.3987 – E 1.23.0680 4
5 1
3. FAL A380
(Jean-Luc Lagardere factory)
2 Avenue Aeroconstellation
31700 Blagnac - France
N 43.39.1795 – E 1.21.3318 7
4. Airbus Delivery center 6

(Henri Ziegler)
38 Avenue Jean Monnet
31770 Colomiers - France
N 43.37.5811 – E 1.20.5483
5. FAL A330 (Clément Ader factory)

35 Avenue Jean Monnet
31770 Colomiers - France
N 43.37.2567 – E 1.20.4731
6. FAL A320 (Saint Martin du Touch 7. FAL A350 (Louis Bréguet factory)
factory) Rond point de l’aéronautique,
316 route de Bayonne Avenue Yves Brunaud
31060 Toulouse Cedex 9 - France 31770 Colomiers - France
N 43.36.4153 - E1.22.1153 N 43.36.5450 – E 1.21.1134
9. Site maps - Hamburg sites (Germany)

to Hamburg Airbus sites (GPS)
1. Airbus Operations GmbH

(Finkenwerder)
(all FALs and Delivery Centre)
Kreetslag 10
21129 Hamburg
2. Material, Logistics and Suppliers

Weg beim Jäger 150 2
22335 Hamburg
3. Airbus Periport
Kreetslag 7
21129 Hamburg
1
3
policies
Airbus
9. S
ite maps - Tianjin (China)
to Tianjin Airbus sites (GPS)
Airbus Tianjin A320 Final Assembly Line

N°2, West 9 Road Tianjin
Airport Economic
Area 300308 Tianjin P.R. China
Airbus Tianjin Delivery Centre

N°4, West 9 Road Comprehensive Bonded
Area Tianjin Airport Economic
Area 300308 Tianjin P.R. China
9. S
ite maps - Mobile site (United-States)
Addresses to find your way to
Mobile Airbus site (GPS)
Airbus Mobile A320 Final Assembly Line
320 Airbus Way
Mobile, AL 36615
98
Prichard
16
43 90
Gorgas 16
Parkhill 65
98 45
Mobile Dauphein Mobile
regional
Regional Acres Carlen
Airport Sheldon Bolton
Berkleigh Rickarby
Milkhouse
Terrace Hills 90
Airbus Mobile FAL
Milkhouse 10 Brookley field airport
16
policies
Airbus
# Glossary
Glossary
AD: Airworthiness Directive CIM: Customer Inspection Manager
ADC: Airbus Delivery Center CCM: Customer Coordination Manager
AIR: Aircraft Inspection Report CLB: Customer Logbook
AOT: Alert Operators Transmission CRS: Certificate of Release to Service
AP: Automatic Pilot CRW: Certificate of Work Completion
APU: Auxiliary Power Unit CSIP: Customer Satisfaction Improvement Programme
AQCM: Aircraft Quality & Conformance Manager CupTeR: Customer Production Test Report
ARC: Authorised Release Certificate DDM: Delivery Documentation Manager
ASRM: Aircraft Status Report Meeting DTM: Delivery Transaction Manager
ATC: Air Traffic Control EASA: European Aviation Safety Agency
ATSU: Air Traffic Services Unit EI: Engineering Instructions
CAD: Customer Acceptance & Delivery ELT: Emergency Locator Transmitter
CAM: Customer Acceptance Manual EO: Engineering Order
CAMO: Continuing Airworthiness Management Organisation FAA: Federal Aviation Administration
CAF: Customer Acceptance Flight FAL: Final Assembly Line
CAS: Customer Assistance Support FCM Leader: FAL Customer Manager
CDF: Contractual Definition Freeze FCOM: Flight Crew Operating Manual
CDIS: Customization & Delivery Information Services FFIS: Ferry Flight Information Sheet
Glossary
FFM: Ferry Flight Manager PATS: Production Aircraft Test System
FLS: Field Loadable Software PDP: Pre-Delivery Payment
FM: Flight Manual POA: Production Organization Approval
FOC: Free of Charge QLB: Quality Logbook
FOM: Flight Operation Manual QRH: Quick Reference Handbook
FTE: Flight Test Engineer RFC: Request For Change
GTE: Ground Test Engineer RTO: Rejected Take-Off
H/O: Hand-Over SB: Service Bulletin
HoV: Head of Version SCM: Sales Contracts Manager
IACM: Individual Aircraft Certification Manager SCN: Specification Change Notice
MMEL: Master Minimum Equipment List TAC: Technical Acceptance Completion
MSCN: Manufacturer Specification Change Notice TAP: Technical Acceptance Process
NAA: National Aviation Authority TLB: Technical Logbook
NAV DB: Navigation Database ToT: Transfer of Title
NOTAM: Notice to Airmen WBM: Weight & Balance Manual
OIT: Operator Information Telex W&B: Weight and Balance
PATCC: Production Aircraft Test Completion Certificate
PATM: Production Aircraft Test Manual

Checklist: taking delivery of my Airbus

Customer: MSN:
My team:
Airbus key contact
Request Airbus for a dedicated presentation of the overall process DTM
3 month before permanent Representatives / Inspectors’ arrival
Request Airbus World access and CDIS access to my own company’s User Entity Administrator my UEA
Send signed Participation Letter if needed SCM
Provide a single focal point for aircraft presentation program CCM
Contact your Customer Coordination Manager for guidance on services (name available on CDIS) CCM
Prepare permanent Representatives / Inspectors’ stay CCM
- send customer team details (names, titles, dates of stay, email addresses)
- send assignment letter for permanent Representative
- launch long stay immigration procedure (stay > 90 days)
- ask for invitation letters (stay < 90 days)
- send passport copies for invitation letters issuance and security clearance
- watch Airbus Safety Rules on CDIS and sign corresponding form
- provide medical certificate for work in confined areas
- plan to bring own Personal Protective Equipment
Send back the required information / forms regarding logistics CCM (CAS*)
- preferences for hotel accommodation
- information for car rental
- arrival flight details
- email addresses for internet access
- IT Equipment declaration form
* In Toulouse only
Checklist: taking delivery of my Airbus

Customer: MSN:
My team:
Airbus key contact
1 month before contractual delivery month
Request Airbus World access and CDIS access to my own company’s User Entity Administrator my UEA
Build your delivery team (see section 3 of this booklet for recommendations)
Send signed Participation Letter if needed SCM
Contact your Customer Coordination Manager for guidance on services (name available on CDIS) CCM
Prepare delivery team’s stay CCM
- send delivery team members details (names, titles, dates of stay, email addresses)
- ask for invitation letters to get visas
- send passport copies for invitation letters issuance and security clearance
- confirm names of Team Leader/Power of Attorney and Technical Leader
Ensure the delivery team has signed the form regarding safety rules CDIS / CCM
Plan to bring own Personal Protective Equipment
Send engine run and pilot qualification form - production-flight-test@airbus.com
Send the form “Pax Manifest for Acceptance Flight” - evrt.control-room@airbus.com
Send back the required information / forms regarding logistics CCM (CAS*)
- preferences for hotel accommodation and rooming list
- names of drivers for car rental
- arrival flight details
- email addresses for internet access
- IT Equipment declaration form
* In Toulouse only
My aircraft:
Airbus key contact
Before start of manufacturing / FAL activities
Inform Airbus about registration country for Type Certificate validation Customization
and other potential certification activities at least 6 months before HoV delivery Account Director
Agree upon aircraft presentation programme FCM Leader
Inform Airbus about any part 145 service needs part145.contracts-delivery@airbus.com
3 months before contractual delivery month
Send aircraft registration number aircraft-delivery.registration-codes@airbus.com
Send mode S code aircraft-delivery.registration-codes@airbus.com
Send SELCAL code aircraft-delivery.registration-codes@airbus.com
Inform Airbus about potential aircraft delivery planning constraints SCM
For US registered aircraft send notarized agency letter SCM
1 month before contractual delivery month
Finalize Customer Acceptance Manual with Flight Test Department for HoV GTE/FTE
Request a draft of technical delivery documentation list DDM
Inform Airbus of specific requests and / or services related to Ferry
FFM
Flight preparation (departure time, catering, cargo loading FFIS…)
Inform Airbus of financing structure & name plates wording SCM
Finalize aircraft pricing, legal & commercial documentation SCM
10 days before the start of delivery phase
Advise about financing timing constraints & other specifics for ToT SCM
Check aircraft status FCM
Confirm technical delivery documentation list DDM
Secure required parts and software availability for work order completion CM
- DTM: Delivery Transactions Manager - CCM: Customer Coordination Manager - CM: Conformity Manager
- SCM: Sales Contracts Manager - DDM: Delivery documentation Manager* - FTE: Flight Test Engineer
- FFM: Ferry Flight Manager - FCM Leader: FAL Customer Manager - GTE: Ground Test Engineer
Airbus delivery team contacts are available on CDIS / Aicraft Key contacts
*contact not available in CDIS
AIRBUS S.A.S. 31707 Blagnac Cedex, France
© AIRBUS S.A.S. 2017 - All rights reserved, Airbus, its
logo and the product names are registered trademarks.
Concept design by Airbus Multi Media Support 20171790.
Photos by Airbus SAS, P. Masclet, P. Pigeyre, H. Goussé,
S. Ramadier, F. Lancelot, C. Brinkmann, Sichtweite,
Shironosov.
Reference D17027477. September, 2017.
Printed in France by Airbus Print Centre.
Confidential and proprietary document. This document
and all information contained herein is the sole property of
AIRBUS S.A.S. No intellectual property rights are granted
by the delivery of this document or the disclosure of
its content. This document shall not be reproduced or
disclosed to a third party without the express written
consent of AIRBUS S.A.S.
This document and its content shall not be used
for any purpose other than that for which it is supplied.
The statements made herein do not constitute an offer.
They are based on the mentioned assumptions
and are expressed in good faith. Where the supporting
grounds for these statements are not shown, AIRBUS
S.A.S. will be pleased to explain the basis thereof.
This brochure is printed on Triple Star Satin.
This paper is produced in factories that are accredited
EMAS and certified ISO 9001-14001, PEFC and FSC CoC.
It is produced using pulp that has been whitened without
either chlorine or acid. The paper is entirely recyclable
and is produced from trees grown in sustainable forest
resources.
The printer, Airbus Print Centre (France 31707),
is engaged in a waste management and recycling
programme for all resulting by-products.

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Taking Delivery of Your Airbus Booklet September 2017 PDF

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Airbus Contracts Delivery

Issue September 2017

Purchase Definition Start of Transfer Ferry

The 6 main milestones which drive the process are:

*see details part 8 “Airbus policies”

1 From PA signature to manufacturing ............... 005

2 Manufacturing ................................................. 009

3 Delivery phase.................................................. 026

4 Airbus key contacts ........................................ 040

5 Tools ............................................................... 045

6 Key documents ............................................... 053

7 Services .......................................................... 061

8 Airbus policies ................................................. 079

9 Site maps ....................................................... 087

# Glossary ......................................................... 092

# Customer Checklist ........................................ 095

Definition Start of Transfer Ferry

Signature of the Purchase Agreement (PA) with the customer

Customization CDF ToT

Airline Change requests

The Contractual Deﬁnition Freeze (CDF)

RFC: Request For Change

- Cabin product & comfort - Airworthiness /

- Services towards the passenger

Manufacturing - Key steps

2. Manufacturing - Production principles

Type Aircraft industrial definition

Manufacturing & Airbus Pylon and nacelles

Production Agreement Rules

The aircraft is manufactured in accordance with type design,

2. Manufacturing - A320 family* worksharing

2. Manufacturing - A330 family* worksharing

NOSE FUSELAGE ENGINE PYLONS WINGS

2. Manufacturing - A350 worksharing

2. Manufacturing - A380 worksharing

2. Manufacturing - Section presentation locations

AIRBUS OPERATIONS GMBH

AIRBUS OPERATIONS S.A.S.

AIRBUS OPERATIONS S.L.

AIRBUS XAIC TIANJIN (China)

2. Manufacturing - Customer presentation programme

Purchase Definition Start of Transfer Ferry

Customer presentation programme

2. Manufacturing - Final Assembly Line (FAL)

Purchase Definition Start of Typical FAL duration: Transfer Ferry

Contractual -For A350 family aircraft: 75 days

2. Manufacturing - Paint presentation

2. Manufacturing - Final cabin presentation

2. Manufacturing - Flight Line activities

 roduction Aircraft Test Manual

Production Phase - Ground and Flight Tests

Static Destorage Low Speed First Flight Phase 3

Key contacts: Important:

*see details part 5 “Tools”

Purchase Definition Start of Transfer Ferry

HANDOVER = end of manufacturing phase

> aircraft transferred to the Delivery Center Key contact:

Typical delivery phase duration:

Customer activities during delivery

Aircraft Transfer of Title (ToT)

Aircraft preparation for Ferry Flight (FF) Important:

3. Delivery Phase - Welcome meeting

Purchase Definition Start of Transfer Ferry

- Cabin product & comfort - Airworthiness /

- Services towards the passenger

2. Manufacturing - Production principles

2. Manufacturing - A320 family* worksharing

2. Manufacturing - A330 family* worksharing

2. Manufacturing - A350 worksharing

2. Manufacturing - A380 worksharing

2. Manufacturing - Section presentation locations

2. Manufacturing - Customer presentation programme

2. Manufacturing - Final Assembly Line (FAL)

2. Manufacturing - Paint presentation

2. Manufacturing - Final cabin presentation

2. Manufacturing - Flight Line activities

roduction Aircraft Test Manual

3. Delivery Phase - Technical Acceptance Completion

3. Delivery phase - Export Certificate of Airworthiness

3. Delivery phase - Aircraft Transfer of Title (TOT)

4. Airbus key contacts

4. Airbus key contacts

5. Tools - Airbus World / CDIS

5. Tools - Technical LogBook (TLB)

6. Key documents - Aircraft Inspection Report (AIR)