Professional Documents
Culture Documents
Cisco dCloud
Requirements
Topology
Session Users
Get Started
Session Save
Conclusion
What’s Next?
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Demonstration Guide
Cisco dCloud
Requirements
The table below outlines the requirements for this preconfigured demonstration.
Requirements
Required Optional
Laptop A second laptop
A mobile device, such as Apple iPhone/iPad or Android Router, registered and configured for Cisco dCloud
smart phone
Cisco Unified IP Phones 88xx
• Access and share video on the desktop, on mobile devices, and on demand, as easily as making a phone call
• Facilitate better team interactions, dynamically bringing together individuals, virtual workgroups, and teams
• Integrate collaboration and communications into applications and business processes
For additional information about Cisco Voice and Unified Communications, visit http://www.cisco.com/go/uc
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Demonstration Guide
Cisco dCloud
Topology
This content includes preconfigured users and components to illustrate the scripted scenarios and features of the solution.
Most components are fully configurable with predefined administrative user accounts. You can see the IP address and user
account credentials to use to access a component by clicking the component icon in the Topology menu of your active session
and in the scenario steps that require their use.
dCloud Topology
Equipment Details
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Demonstration Guide
Cisco dCloud
Cisco Unified Attendant 12.0.63955 N/A (Installed locally on Wkst1) N/A N/A
Console Standard
Cisco Unified Attendant 12.0.5.4175 https://cuaca1.dcloud.cisco.com ADMIN dCloud123!
Console Advanced
Cisco Prime 12.1 https://cpa1.dcloud.cisco.com globaladmin dCloud123!
Collaboration Assurance
Cisco Prime 12.6.62742 https://pcp.dcloud.cisco.com globaladmin dCloud123!
Collaboration
Provisioning
Cisco Unity Connection 12.5.1.11900-57 https://cuc1.dcloud.cisco.com administrator dCloud123!
Server
Cisco WebEx Meetings 4.0.1.2147.D-AE https://meetingsadmin.dcloud.cisco.com amckenzie@dcloud.cisco.com dCloud12345!
Server
UnifiedFX Migration FX 7.0.1.1339 http://198.18.1.39:8181/AutomationFX/ administrator dCloud123!
Server #/app/parameters
Imagicle Winter 2020.1.1 http://198.18.135.54/fw/frame/login.asp admin dCloud123!
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Demonstration Guide
Cisco dCloud
Session Users
The table below contains details on preconfigured users available for your session.
User Details
Self-
Provisioning ID
User Name User ID Password ROLE Endpoint Devices / Phone
Extension
Adam amckenzie dCloud12345! Engineer Cisco DX 70/80 or 88xx IP Phone 6016
McKenzie Workstation 1 with Cisco Jabber for Windows
Anita Perez aperez dCloud12345! Software Workstation 2 with Cisco Jabber for Windows 6017
Developer Cisco Webex Teams device (mobile / room
system)
Monica Cheng mcheng dCloud12345! System Workstation 3 with Cisco Jabber for Windows 6020
Administrator Optional: MRA DX 70/80 device or 88xx IP Phone
Walt Whitman wwhitman dCloud12345! IT Analyst CSR Workstation with Cisco Jabber for Windows 1083
Apple iPhone or Android Smartphone
Jim Li jli dCloud12345! Special Projects Jabber Softphone for Virtual Desktop Interface 6019
Engineer (JDVI)
Charles Holland cholland@(collabedge- OR dCloud12345! MRA Device: iOS or Android device 6018
cb)XXX.dc-YY.com *
Kelli Melby kmelby@dcloud.cisco.com dCloud12345! IOT Engineer Cisco Jabber or Cisco Webex Teams 6026
kmelby@cbXXX.dc-YY.com * dCloud123!
* To determine your session’s user email addresses, reference the DNS Addresses section in your Session Details. See below.
DNS Addresses
IMPORTANT: Each session has a unique domain. The image that follows is only an example. Do not use the information in the
image below for your session.
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Demonstration Guide
Cisco dCloud
Get Started
BEFORE PRESENTING
Cisco dCloud strongly recommends that you perform the tasks in this document with an active session before presenting in
front of a live audience. This will allow you to become familiar with the structure of the document and content.
It may be necessary to schedule a new session after following this guide in order to reset the environment to its original
configuration.
Follow the steps to schedule a session of the content and configure your presentation environment.
2. For best performance, connect to the workstation with Cisco AnyConnect VPN [Show Me How] and the local RDP client on
your laptop. [Show Me How]
• Workstation 1: 198.18.1.36, Username: dcloud\amckenzie, Password: dCloud12345!
o Cisco Jabber should auto-login on the demonstration workstations. If it does not, double-click the Cisco
Jabber icon on the desktop to log in.
o Cisco Jabber should auto-login on the demonstration workstations. If it does not, double-click the Cisco
Jabber icon on the desktop to log in.
o Close the Webex Productivity tools application window. It will run in the background.
NOTE: You can also connect to the workstation using the browser-based Cisco dCloud Remote Desktop client [Show Me How].
The browser-based dCloud Remote Desktop client works best for accessing an active session with minimal interaction.
However, many users experience connection and performance issues with this method. It is recommended to use the Cisco
AnyConnect VPN and local RDP client detailed above.
3. Check that the Collaboration Edge capabilities are properly provisioned in your session.
• On Workstation 1, open an IE browser tab and go to Collaboration Admin Links > Cisco Expressway – C. Log in as
Username: admin and Password: dCloud123! Accept any security message you may be shown.
• Navigate Configuration > Zones > Zones tab and confirm that the two Traversal client zones configuration details show
SIP status is Active. DefaultZone should show SIP status as On.
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NOTE: If any of these zones do not have an Active SIP Status, the session is corrupted and you will not be able to proceed.
Please End the current session and start up a new one. This does happen occasionally due to automation errors.
Zone Status
4. Optional: Provision your MRA (Mobile and Remote Access) Endpoint. This demonstration device is connecting to the
conference calls from a Home Office or any other remote working or in mobility location. This role is assigned to Charles
Holland and his possible devices are a Cisco TelePresence DX70/DX80, a Cisco IP Phone 8845/8865, or a mobility device
with Cisco Jabber installed (see next step). [Show Me How]
5. Optional: Provision Jabber for iPhone/iPad [Show Me How] or Jabber for Android [Show Me How] as the mobile device for
Charles Holland (MRA user).
• Log in to Cisco Jabber as cholland@(collabedge- OR cb)XXX.dc-YY.com with password: dCloud12345! Be sure to check
your dCloud session’s Resources tab for the correct MRA credentials.
• Open Jabber and tap the icon for Charles at the upper left.
• Tap Settings > Call Option and then enable Auto Mute.
• Note this demonstration supports ICE Passthrough for Media Optimization . [Show Me How]
6. Optional: Provision the phones in this demonstration using the Self-Provisioning feature in Cisco Unified Communications
Manager [Show Me How] or using the QR Activation Code [Show Me How]. Use the extensions listed in User Details table
above for phone provisioning.
NOTE: Adam McKenzie can use any of the Cisco Devices in Table 1 with Extension 6016.
7. Optional: Discover Room Systems in TMS. Cisco has physical meeting rooms located in various geographical locations
reserved for customer facing presentations. If you would like to run this demonstration as if you are presenting in one of
these locations below, you can assign your endpoint to the room itself, as if it were a meeting room phone. This is a virtual
instance of a physical meeting room to use for your session and will allow you to show the One Button to Push (OBTP)
feature. Simply plug your device into a Cisco dCloud router and follow the Self-Provisioning steps listed above, using the
appropriate Self-Provisioning ID listed in the following table. [Show Me How]
Self-
Data Centers Room Location Device Name / User Name Phone Number Provisioning
ID
AMERICAS New York – George Washington Bridge USANYC +19725556051 6051
AMERICAS RTP - Little House on Prairie USARTP +19725556052 6052
AMERICAS SJC - Johnnie Walker USASJC +19725556053 6053
AMERICAS Toronto – NIPISSING CANTOR +19725556054 6054
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8. Optional: Add a custom user to your session. To perform this, refer to the Prime Collab Provisioning and Demo as Yourself
demonstration guide found in the Resources section of your session.
Session Save
IMPORTANT: In previous versions of this demo, you could save a custom session for later use; however, Session Save is not
available in this demo version due to a dependency on a dynamically assigned CollabEdge domain.
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Scenario Value Proposition: In this scenario, Adam gets an email from one of ABC Company’s customers, Joe Smith. There is a
problem with his order that just arrived. Cisco Collaboration helps the team to stay connected and share information efficiently,
even when they are in separate locations. They are able to find a resolution for the customer by getting contributions from
every functional area of their team.
Steps
Step Dialog Demonstration Steps
Adam: Monica is showing as offline right • Go to Jabber and find the contact for Monica. Right click
now. Let’s wait until she comes online and and choose Alert when available.
then we can have a discussion about the
issue.
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As Adam McKenzie: • At the bottom left in Jabber, below Adam’s name there is
a green number “1” (one). It means Adam’s Jabber client
Being a Systems Admin, I sometimes need to
has multiple lines configured and he is using the first line
use multiple lines for calling. This helps me
for outbound calls.
to organize my contacts based on priority
and then I choose an appropriate line to
make the call. I can have a total of 8 lines
configured with the Jabber multiline • Drop down the small arrow to the right and see the
feature. number of lines and their DNs. You can click any line and
The new lines work just like the primary line choose that line as the active line and make a call from
and have all the same calling features. They that DN.
can also receive Voicemails if the extension
is added to the user on Unity Connection
and will be listed as any other voicemail on
your primary line.
NOTE: You cannot distinguish the line on • We are using 6016 as the primary extension, 6616 as the
which the VM is left. secondary extension, and 6716 as the third extension.
VALUE PROPOSITION:
Jabber Multi-line allows me to organize my
contacts based on priority and only give out
the extension to certain groups, such as
internal or external customers.
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• Once you are done, hang up. If needed, switch back to the
Primary line (6016) to continue the rest of the
demonstration.
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I can see on the right who has joined the • Click Password. Check the Password protect this chat
room and is active and we quickly begin room box, enter dCloud12345!, then click Save.
adding information. I start the chat with the • Click Create, then click Add Now at the pop up.
text from the email, including his order
number.
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5. Single Number Reach Control in the Cisco On Workstation 2 (as Anita Perez):
Jabber Client
• In Cisco Jabber, click the Menu gear icon and select
As Anita Perez: Settings.
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This step simulates an IM & Presence server • Open Firefox and from the homepage, browse to
outage in the demonstration environment. Collaboration Admin Links > Cisco Unified
We should ideally shut the CUP server down Communications Manager IM/Presence. (If you receive a
to test this scenario but to save time (20 warning message, click Advanced and click Accept.)
minutes to shut down and power on again),
• Log in as amckenzie@dcloud.cisco.com with password
we are emulating the outage by just
dCloud12345!
stopping one service.
• Drop down the Navigation menu at top right corner and
NOTE: A few features might work for the choose Cisco Unified IM and Presence Serviceability,
logged in users. Ideally they should not then click Go.
when the CUP server is completely down,
but we are more concerned about testing
the Offline Login feature for the users who
log in during the outage. • Click Tools > Control Center Network Services.
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• Click OK.
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VALUE PROPOSITION:
Offline Login lets users continue to be
productive, even when there is a limited
network outage.
As Adam McKenzie: • You should have the CUP server Serviceability page
already opened. If not, go to Cisco Unified IM and
Once the CUP services come back online,
Presence Serviceability, then click Go.
Adam gets the notification that Monica is
now online. He will give her a few minutes • Click Tools > Control Center Network Services.
and then send her a message about the
• Choose cup1.dcloud.cisco.com—CUCM IM and Presence
issue Joe Smith reported.
from the server drop down menu then click Go.
VALUE PROPOSITION: • Scroll down to the IM and Presence Services section, click
The Alert when Available feature tells Adam the radio button for Cisco Client Profile Agent and then
when Monica comes online and is available click Start at the very bottom of the page.
to chat. He doesn’t need to continually
check back to see if her Presence status has
changed.
• Make sure the Cisco Client Profile Agent service is
Running in the list, NOT Starting. Wait 2-3 minutes before
you go to next step. If it takes longer than this, you may
need to click Restart at the bottom of the page.
I notice Presence information is now active, NOTE: Click to accept any security warnings that pop up.
the CUP server must be working again.
And here is the Persistent Chat group invite • As soon as the CUP server is running again, observe the
that Anita told me about as well. I can see all presence information is now displayed for all users.
• There is also a new pop up window to join a Persistent
chat group. Click Enter, then log in as mcheng with
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Demonstration Guide
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of the messages and documents they shared password dCloud12345! You will see all the messages
this morning. that were sent before the outage are still there along with
the documents.
This is nice, because in previous versions of
Cisco Jabber I would have to log in again to
refresh all of the Presence information.
Now, it refreshes itself automatically, all
while keeping calling and voicemail services
running.
I am back at my desk again, so I can quickly • Drop down the phone icon on Jabber and unselect the
turn off Single Number Reach in my Jabber SNR number(s) to disable SNR and start receiving calls on
client. I just click the Phone icon and then the Cisco Jabber client again.
uncheck the SNR numbers from the list. It is
quick and easy.
11. A NOTE: This step shows on-premises Webex On Workstation 1 (as Adam McKenzie):
conferencing, Cisco Meeting Server, and • In Cisco Jabber, click Monica and Charles’ contacts at the
Cisco Meeting Manager. If you would like to same time (by holding the Ctrl key), right click, and
show cloud-based Webex conferencing, skip choose start group chat.
to Step 11 B.
• You can change the Topic if you like. By default it is Adam
McKenzie Group Chat. Click Start Group Chat.
Group Chat, CMS, and CMM
• Monica will automatically join the Group Chat. Charles
As Adam McKenzie:
will need to accept the Group Chat. They will now see a
I think it would be good idea to talk to notice appear on their respective devices.
Charles and Monica before they go their
• They start a conversation about the email from Joe. Adam
status meeting scheduled for later in the
tells how he created a Persistent Chat room. Charles says
day. This issue was escalated to upper
management and it has visibility to a few he is on mobile but will see it when he returns to his desk.
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executives. They will need fresh information • They escalate the session to a Voice/Video Call where
to give this update. they can screen share and post documents (see options
below):
I give them an update via chat and tell
Charles about the Persistent Chat room I Option 1:
created. It becomes clear I need to explain
• Click the green call button on Adam’s group chat window
the issue in more detail to Charles, so I
(Workstation 1) to establish the Conference on Cisco
escalate the group chat session to a Webex
Meeting Server. Click Join on Monica and Charles’
voice and video call, hosted on our on-
devices.
premise Cisco Meeting Server.
We discuss the issue in greater detail and OPTIONAL: You can choose to demo a new feature in CMS
are able to share some of the documents 2.8 -- Custom Layouts
with Charles that I posted in the persistent In this demo, each extension has a custom layout. To show
chat room. Everyone is satisfied with the each custom layout, you can change the Call ID (for XXXX) as
resolution and decide they can move described below.
forward with updating the customer. -Terminate the call if already in a conference.
-Open Jabber on WKST1 - amckenzie/dCloud12345!
-Select Settings > Options > Calls
-Change 860000,,,XXXX#; where XXXX can be any DN listed
below (currently XXXX is 6016, which is set to Layout 2):
6026 - Layout 1
6016 - Layout 2
6017 - Layout 3
1081 - Layout 4
6022 - Layout 5
6021 - Layout 6
6018 - Layout 7
6020 - Layout 8
• From the left pane, click Meetings. This lists all the active
meetings on the Cisco Meeting Server (CMS).
• Click the active conference. You will see all the
participants, their join time, and actions, such as muted or
unmuted.
• Click a participant to see their details: audio, video, call
type, and overlay. You can also record the meeting. You
can add participants by clicking Add Participants and
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Option 2:
• Click the call button on Monica’s group chat window
(Workstation 3) to establish the conference (audio only)
on Cisco UCM using the Conference Now feature.
• Hang up the call and end the chat session on all
Workstations and Charles’ mobile device.
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Since it is confirmed that they can update • Open Outlook, drop down New Items and choose
the customer, Adam asks Anita to schedule Meeting.
a meeting with the customer to discuss the
issue and give further details on when to
expect the corrected shipment.
As Anita Perez:
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13. As Anita: • Open a chat session with Meeting Bot (double click) then
send a message saying “Schedule”.
I send the Jabber Meeting Bot a message
that just says “Schedule”. This is all I need to • MBot responds with “What time do you need the room?”
begin the process of scheduling a room.
• Send a message with a time that aligns with the
Once I run through the details with the bot Workstation time clock. Use the format such as “1pm”.
it will find a room that meets my needs and
• MBot responds with all available rooms, locations, and
give me the option to Reserve Room by
seating. It also gives room features, such as video devices.
clicking a button.
I add the information to the Outlook NOTE: This room reservation with meeting bot is just a frame
meeting invite that the bot provided and work showcasing how Jabber BOTs work. It is not actually
send it out. booking a room, although this is possible in the real world
with a few modifications to the program code.
VALUE PROPOSITION:
Integrating productivity bots into Cisco
Jabber helps employees save time and get
more done by automating complicated
tasks, such as searching for a meeting room.
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I just sent the invite to everyone and I see • Join the meeting from Anita’s Workstation first and then
people joining the meeting. I remember that try to join from other Workstations.
Charles is on Mobile do not know if he
• You need to use the phone number listed for the users in
checked email or not. I will copy the
the Session Details. Because the Webex conference is
meeting information and send him an IM
hosted on the cloud it requires external DID numbers.
with the details.
• Anita clicks Invite & Remind. This copies the Webex
We are able to update the customer, Joe
Meetings page URL and sends it via an IM to Charles.
Smith, with the details of the shipment and
(Optionally, you can install the Webex app on your iOS or
how we are going to be correcting it this
Android device and login to dclouddemo.webex.com as
afternoon. Monica already has the labels
cholland@dcloud.cisco.com with password:
prepared and the shipping department will
dCloud12345! It lists all your upcoming meetings and click
be picking up the box in a few hours.
he meeting to join.)
Thanks to Cisco’s Collaboration technology,
• Charles clicks on the URL and joins the meeting from his
we were able to communicate efficiently as
mobile device.
a team and get the customer’s order
corrected in record time, despite working in • You can use your physical laptop to join the meeting as
multiple locations and different the customer Joe Smith.
departments.
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Demonstration Guide
Cisco dCloud
Conclusion
This concludes our TWC demo use case demonstrating how Cisco Unified Communications connects teams and information,
and helps enable comprehensive collaborative experiences.
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Demonstration Guide
Cisco dCloud
What’s Next?
Check out all Transform Work with Collaboration 12.7 demonstrations:
Transform Work with Collaboration
IR Prognosis for UC
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