This document discusses contextual inquiry for three different businesses - Ambrosia, Cafe Coffee Day, and Juice Centre. For each business, the document outlines analyzing the flow model, sequence model, physical model, artifact model, and cultural model to understand customer experiences and interactions with the business. The document was created by Anupriya Gupta and Vidushi Pundir for a usability design course.
This document discusses contextual inquiry for three different businesses - Ambrosia, Cafe Coffee Day, and Juice Centre. For each business, the document outlines analyzing the flow model, sequence model, physical model, artifact model, and cultural model to understand customer experiences and interactions with the business. The document was created by Anupriya Gupta and Vidushi Pundir for a usability design course.
This document discusses contextual inquiry for three different businesses - Ambrosia, Cafe Coffee Day, and Juice Centre. For each business, the document outlines analyzing the flow model, sequence model, physical model, artifact model, and cultural model to understand customer experiences and interactions with the business. The document was created by Anupriya Gupta and Vidushi Pundir for a usability design course.
1. Ambrosia FLOW MODEL SEQUENCE MODEL PHYSICAL MODEL ARTIFACT MODEL CULTURAL MODEL 2. Cafe Coffee Day FLOW MODEL SEQUENCE MODEL PHYSICAL MODEL ARTIFACT MODEL CULTURAL MODEL 3. Juice Centre FLOW MODEL SEQUENCE MODEL PHYSICAL MODEL ARTIFACT MODEL CULTURAL MODEL Thank you!