MDM-HES UserManual V1.3 Remote Connect Disconnect

Smart Metering AMI Solution
Meter Data Management System
User Manual
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PROJECT: DOCUMENT TITLE: MDM-HES User Manual Date:
EESL Smart meter AMI solution for 27-05-2019
DOC. NO: LNT/ SWC/EESL PAGE 3 OF 3
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C ONTENTS
C ONTENTS
MDM-HES.....................................................................................................................................................4
1 Remote Connect.......................................................................................................................................4
1.1 Prerequisites:................................................................................................................. 4
1.2 Process to initiate the Remote Connect Command.......................................................6
2 Remote Disconnect................................................................................................................................13
2.1 Prerequisites:............................................................................................................... 13
2.2 Process to initiate the Remote Disconnect Command.................................................15
3 Errors faced while Remote Connect/Disconnect operations...................................................................22
3.1 Immediate Validation Error..........................................................................................22
3.2 Negative Response from HES.....................................................................................27
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Client Energy Efficiency Services Limited
SI Larsen & Toubro Ltd.
Doc No L&T/ SW&C/AMI-EESL/001

Doc
MDM-HES User Manual
Name
Created
L&T
By
Revision History
Revision Date Details
No
19-06-2019 Through Account Search Remote
1.1
Connect/Disconnect.
1.2 Added Requester step for sending SMS notification
1.3 28-08-2019 Validation Error resolution
Sign Off
Team Name Date Signature
EESL
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MDM-HES
1 Remote Connect
1.1 Prerequisites:
To Connect a meter, MDM/SGG system will initiate the Remote Connect command to Head End System.
But before initiating the Remote Connect command the meter Install event status in device information
section should be in Commissioned/Disconnected state. Otherwise, the activity will move into Validation
error state.
Steps to check the Install Event Status:
1. Login to MDM Application
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1. Search for the Account to be connected by giving usage Subscription identifier type as External
Account Id and give Account Id value. Click on search and then click the displayed device below
2. Check whether the Device's Installation status in the Information field displayed as
'Disconnected/Commissioned'
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1.2 Process to initiate the Remote Connect Command
To Connect a meter, MDM/SGG system will initiate the Remote Connect command to Head End System.
Head End System will check the meter connectivity, connect the meter and send response back to
MDM.
Steps to initiate the Remote Connect command:
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Account Id and give Account Id value. Click on search and then click the displayed device below.
‘Disconnected/ Commissioned’
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4. Click on the Device Context Menu than click on Initiate Meter Command.
5. In the pop up displayed, selected the command 'Remote Connect' and click on 'OK'
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7. In the Command Request page displayed, all the required fields will be auto populated , also need to
select request” UP-Customer Care and Billing” for send Connect completion notification to customer
and Click on 'Save' button.
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8. Page will be redirected to Remote Connect Activity screen. In the Activity Hierarchy section, click
on 'Outbound' link to view the request details that are sent to HES.
9. In the Outbound communication page, Click on Refresh button at the top right corner.
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10. In the Communication Hierarchy section, click on 'Inbound' link to view the response details from
HES.
11. Inbound page will get displayed with the response details received from HES.
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12. In Communication Hierarchy section, click on 'Completion Event' link to view the completion event
details.
13. Generated Completion Event will be displayed. Completion Event should be in 'Executed' state
14. Check whether the Device's Installation status is updated as Connected/Commissioned.
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2 Remote Disconnect
2.1 Prerequisites:
To Disconnect a meter, MDM/SGG system will initiate the Remote Disconnect command to Head End
System. But before initiating the Remote Disconnect command the meter Install event status in device
information section should be in Commissioned/ Connected state. Otherwise, the activity will move into
Validation error state.
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'Connected/Commissioned'
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2.2 Process to initiate the Remote Disconnect Command
Steps to check the Install Event Status:

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'Connected/Commissioned'
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7. Click on the Device Context Menu than select Initiate Meter Command and click to initiate
command.
8. In the pop up displayed, selected the command 'Remote Disconnect' and click on 'OK'
7. In the Command Request page displayed, all the required fields will be auto populated ,also need to
select request” UP-Customer Care and Billing” for send disconnect completion notification to customer
and Click on 'Save' button.
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8. Page will be redirected to Remote Disconnect Activity Page. In the Activity Hierarchy section, click on
'Outbound' link to view the request details that are sent to HES.
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9. In the Outbound communication page, Click on Refresh button at the top right corner.
10. In the Communication Hierarchy section, click on 'Inbound' link to view the response details from
HES.
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11. The Inbound page will get displayed with the response details received from HES.
12. In the Inbound communication page, Click on 'Completion Event' link in the Communication
Hierarchy section
13. Generated Completion Event will be displayed. Completion Event should be in 'Executed' state
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14. Check whether the Device's Installation status is updated as Disconnected/Commissioned.
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3 Errors faced while Remote Connect/Disconnect
operations
3.1 Immediate Validation Error
If after initiating Remote Connect or Remote Disconnect command, it goes immediately to
Validation Error state, it generally means one of three cases has occurred:
a. There is already some communication in progress for that device and a new command is
initiated by the user, whether the previous communication be in error state or not.
In the below screenshot, there is already a Remote Connect command whose
communication is in progress. It might have faced negative response from HES, but
since it was not discarded, it is still considered to be in progress. So, all commands
initiated after that without first discarding the old one will automatically went to validation
error state.
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So, in order to resolve this issue, discard all the commands which have communication in
progress, or are in validation error state, and initiate new command. Process to discard the
command is described further below.
b. Remote Connect command is initiated on an already connected meter.
c. Remote Disconnect command is initiated on an already disconnected meter.
For cases b and c, ensure that the correct command should be initiated, and discard the activity
for the command which has gone into validation error state.
Method to discard the commands is as follows:
1. Search for the meter using account number as detailed in previous steps in Remote
Connect or Remote Disconnect.
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2. Then in the above screenshot, click on device hyperlink, which will open the 360 Search
result for Device. There, click on the hyperlink to Device, as pointed in below screenshot,
which will go to the Device page.
3. In the Device page, scroll down to the Device Activities zone, where all previous
communications to the meter will be listed in reverse chronological order, i.e. the oldest
command will be listed in the lowest position in the list. If any Remote Connect or
Remote Disconnect commands are showing to be Communication in Progress or
Validation Error, click on the hyperlink of the command which needs to be discarded,
which will take you to the page of the activity of the command.
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4. On opening the Activity page, there will be an option to discard the command on the
upper right-hand side. On clicking the Discard button, a pop-up window will open to
select the reason for discarding the command. Select “Command Failed”, and save.
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5. After command is successfully discarded, go back to the device page using the Device
hyperlink in the Activity page
6. Discard all previous open communication and validation error commands until they are
all completed or discarded, as follows:
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7. Initiate new Remote Connect or Remote Disconnect Command as per previous
instructions, or by clicking Initiate Command in the Device Activities zone, as pointed
below, and then following previous instructions of Remote Connect/Disconnect.
3.2 Negative Response from HES (Inbound Validation Error)
When a Remote Connect or Remote Disconnect command for a particular meter is initiated
from MDM system, the MDM first sends the corresponding command to the Head-End System
(HES), which communicates with the meter directly and performs the required connection or
disconnection. Then the acknowledgement of the successful completion of the command is sent
from the meter to the HES, which then sends the response to MDM that the command has been
completed.
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The following screenshot of a completed Remote Connect command displays the process flow:
In the Activity hierarchy, the Remote Connect Command in MDM will have an Outbound
communication to HES (2nd stage of the above hierarchy). After completion of the command,
there will be an Inbound acknowledgement from HES to MDM that the command is completed
(3rd stage of the above hierarchy). After receiving this acknowledgement, the Remote Connect
activity will go from Communication in Progress state to Completed state in MDM, and the
device status will be updated from Disconnected to Connected (and the opposite for Remote
Disconnect).
In case the HES is not able to communicate with the meter for some reason, a negative
response will be obtained from the HES. An example is given in below screenshot:
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The steps to resolve the negative response are as follows:
The Inbound response is showing that the response is in Validation Error state in red. This
generally indicates that the HES is not being able to communicate with the meter. In that case,
do not try to initiate new command immediately, as it will immediately go into Validation Error
state (see section 3.1 of this document), and the new command will have to be discarded.
1. The recommended course of action is to wait for 30 minutes, and Retry the same
command (open the command in Communication in Progress state, by following the
instructions in steps 1-3 in section 3.1)
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It will open a new Outbound request under the same activity hierarchy, as shown below:
2. If it is completed successfully, then the meter is connected or disconnected (as per the
given command). If it still returns negative response, please contact L&T/LTI support
executives, who will assist to get the issue resolved.
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3. Otherwise, first discard the command which has received the negative response, and try
again by initiating new command after 30-45 minutes. If still returning negative response,
please contact L&T/LTI support team, who will assist to get the issue resolved.
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Smart Metering AMI Solution

Meter Data Management System

SI Larsen & Toubro Ltd.

Doc No L&T/ SW&C/AMI-EESL/001

1.3 28-08-2019 Validation Error resolution

14. Check whether the Device's Installation status is updated as Connected/Commissioned.

1. Login to MDM Application

Steps to check the Install Event Status:

If after initiating Remote Connect or Remote Disconnect command, it goes immediately to

In the below screenshot, there is already a Remote Connect command whose

command is described further below.

b. Remote Connect command is initiated on an already connected meter.

c. Remote Disconnect command is initiated on an already disconnected meter.

Method to discard the commands is as follows:

Connect or Remote Disconnect.

which will go to the Device page.

Remote Disconnect commands are showing to be Communication in Progress or

hyperlink in the Activity page

all completed or discarded, as follows:

instructions, or by clicking Initiate Command in the Device Activities zone, as pointed

below, and then following previous instructions of Remote Connect/Disconnect.

3.2 Negative Response from HES (Inbound Validation Error)

command (open the command in Communication in Progress state, by following the

instructions in steps 1-3 in section 3.1)

executives, who will assist to get the issue resolved.

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