Professional Documents
Culture Documents
MARKETING MANAGEMENT
NAYAB ZAHRA
BSBA IV
04151713092
1
TABLE OF CONTENTS
Page.nono
.S.nos Topi cTopic
:
1 MARKETING REPORT 02
Executive Summary
2 Introduction to Reckitt Benckiser
ON DETTOL ANTISEPTICS 02
3 Company’s Vision 03
4 AND SOAP
Company’s Mission Statement 03
5 Objectives 04
6 Customers Trust in Brand 04
7 Market segmentation 04
8 Target Market 05
9 Marketing Mix 05
10 Ingredients 06
11 Strategies 08
11 SWOT analysis 09
12 Competitive advantage in marketing strategy 10
13 BCG matrix in the marketing strategy 10
14 Customer analysis 10
16 Competitor analysis 11
17 Lifebuoy 11
18 Safeguard 12
19 Savlon 11
20 Himalaya 14
21 Dabur 16
22 Boroplus 17
22 HUL 17
23 Dettol Products 18
24 References 30
DUREX HARPIC
COMPANY’S VISION:
The vision statement of the company is:
“A world where people are healthier and live better”.
OBJECTIVES:
Following are some objectives of the company
➢ To increase 2%market share. Whenever a new NPD is launched the company tries to
increase 2%+ Market share
➢ To maintain the quality of products.
➢ Geographic expansion of portfolios.
➢ To increase net revenue.
➢ Continuous innovation.
The main objective of the company is to create immense awareness among the customers
through market tactics and to attract and retain potential customers.
MARKET SEGMENTATION:
Market segmentation is very effective to best reach the needs of people. Dettol has
segmented their market keeping four major segmentation variables in their mind which are
GEOGRAPHIC SEGMENTATION:
➢ Includes almost all Urban, suburban, small towns and some rural areas of Pakistan.
DEMOGRAPHIC SEGMENTATION:
➢ Both males and females mainly mothers
➢ Age 14 years to 50 years
SOCIOECONOMICS SEGMENTATION:
➢ Mainly targeting middle class upper middle class in urban and suburban areas – primarily
cities and surrounding areas. Rural market penetration is limited and is primarily driven
through indirect channels (e.g. Whole sellers/Preferred Dealers)
PSYCHOGRAPHICS SEGMENTATION:
➢ Young housewives and mothers who care about the health and wellbeing of her family.
➢ Working class of society who care about their health.
TARGET MARKETS:
The target market for Dettol antiseptics and soap is all households (primarily mothers) who can
afford buying soap and want to fulfill an everyday need (primarily bathing as well as protection
against germs) that provides them and their family with a 100% antibacterial protection.
POSITIONING:
Dettol has been successful in positioning itself as an antiseptic which protect people from germs
Tag line-“Always Stay Protected”
Dettol covers whole segments in terms of age, gender and geographical area.
It has 83% market share.
MARKETING MIX:
It includes the 4P’s analysis which is
PRODUCT
PRICE
PLACE
PROMOTION
1. PRODUCT:
Dettol antiseptics and soap satisfies the basic need of the customers by helping them to protect
their families from germs and harmful rays, anywhere. Dettol products have targeted mainly the
women and children group. Our product will target additional people i.e. college and university
students and working class of society. Their promise of providing products free from bacteria,
dirt and germs is appreciated by everyone. The trust that Dettol commands is proof enough that
the customers have accepted their products with alacrity. In order to satisfy their customers the
company has provided a wide range of products.
PRODUCT STRATEGY:
➢ Develop long term relationship with customers
➢ Give value to customers
➢ Do whatever it takes not to satisfy the customer but retain our customers.
In order to accomplish this objective the company has established sales, marketing and support
teams.
BRAND NAME:
The name is “Dettol antibacterial soap and antiseptics”.
QUALITY:
High quality assurance will be our first priority. This would be ensured by:
FEATURES:
➢ Protects against a wide range of unseen bacteria.
➢ With nourishing moisturizers.
➢ Effective against germs and dirt.
DESIGN:
The design is quiet unique. The green and white color of pack gives a feeling of freshness. All
Dettol products have sword on pack, which is symbol for fighting germs and infection.
Clouding effect appears when it is added to water.
INGREDIENTS:
MARKETING REPORT ON
DETTOL ANTISEPTICS AND
SOAP
P
RICE:
Our pricing strategies for the product are for total cost which includes custom services
and other expenses. Pricing strategies usually changes as the product passes through its
life cycle. The price is set at moderate level in order to attract a large number of buyers
and to gain large market share.
The selling price of 145g bar is approximately RS.60.It is still less than the price of
competitors.
Dettol has been able to maintain a firm grip on the market by evaluating the price of its products
periodically. The company has also shrewdly kept a watch on all its competitors to maintain the
base price level at either par or a little less. Quite simply, the pricing used is value pricing
because the customer gets optimum value for the product bought. Neither is the pricing too high,
neither too competitive. The cost price of some of the products of its competitors is less than the
price of Dettol but still the main market belongs to Dettol.
3. PLACE:
Dettol has been successfully targeting markets in Eastern and South Asian countries.
Dettol antibacterial soap will also target Asian countries including Pakistan, India. One can
buy the product in almost every part of country. Dettol has captured almost 12% of the
market and its strength is continuously growing.
DISTRIBUTION PROCESS:
To assure the availability of its product Dettol Antibacterial soap has established effective
network of registered dealers.
After the packaging and manufacturing, the products are sent all over Pakistan by their distribution
who acts as mediators between the manufacturer & market. Dettol Company also has its
personal warehouses (Karachi WH, Multan WH & Lahore WH) where the products are kept
safely. Trade Marketing & Sales people are involved in providing stocks to Distributor’s &
market well in time. There are 2 primary channels of distribution for Dettol soap:
Distributors and sub distributors. The company sells the products to its appointed
distributors and sub distributors (+300 allover Pakistan) that are responsible for the
distribution of pre-defined geographical areas who distribute it further to wholesalers and/or
retailers. The retail distribution is further classified into TOP STORES (TSP’s) which
include all the high profile outlets like al-Fatah, HKB, Akbari stores etc. and whole sale
comprises of categories of
diamond, gold and silver divided
MANUFACTURER on the based on their average
purchase per month and from
here the product reaches the
CUSTOMERS point of sale for the customer.
DISTRIBUTER
CTURER
RETAILER WHOLESELLER
4. PROMOTION:
Promotion is the first step but we make it strategies in last. We want to make a good
product image in mind of customers, so they will buy only our product.
CRITERIA PROMOTION:
In promotion our main objective is to provide:
Awareness
Knowledge
Liking
Preference
Purchasing
Electronic media
Print media
Cable networks
Billboards
Social networking sites
Promotional events
STRATEGIES:
The main target of the company Dettol is the middle class group. They have also set their target
on the rural market as its products have already captivated most of the urban market. Special
emphasis has been laid on wooing the female section because in a middle class family woman
takes all the household decisions and hence the women are the decision makers. Advertising for
the Dettol products started from the year 1960 and has successfully being carried out until date.
Dettol has been using a marketing communication strategy, which involves ATL and BTL
strategies. ATL strategies like print media, social media, newspapers, radio all are used.
Attractive packaging has also increased its popularity. All the products have a sword on their
green cover to indicate its fighting spirit. This packaging has become synonymous with Dettol.
Many schemes are launched to increase the awareness of the products and to provide detailed
information about each item. New and innovative ideas be introduced to boost up the sales.
During the rainy seasons from June to August, the company gives a 2% discount to the retailers
and 4% discount to the wholesalers in order to push up the sales. A special offer of one soap free
on purchase of three soaps is also open during these months. The company’s innovative schemes
have helped in the continuous loyalty of the customers. In order to endorse their products Dettol
has been using famous and well-known personalities.
Dettol spends heavily on advertisement. It uses paid medias of communication like radio Ads,
TV ads and print Ads as a part of its marketing mix promotional strategy. As Dettol is a power
brand, Reckitt Benckiser invests heavily on its brand building. Dettol has aligned its ad campaign
to local needs and government policies. Dettol uses its owned media extensively. It has started
publishing online articles on hygiene on its website teaching best practices to target groups like
mothers. On its UK web portal, there are three categories of educational articles are posted one is
for new mothers, the second one for the school starters and the third one on common infectious
diseases. Thus, it strives to build a personal bonding through these initiatives. On image building
part company has invested heavily on CSR activities like its latest “Give Life a Hand” campaign
aims at teaching children across glob about importance of washing hands. Dettol has used digital
media platforms like YouTube and Pinterest. It has used innovative ways of communication like
through competition such as its “I have an even tone” challenge. Social media platforms like
Facebook and Twitter are also used for promoting Dettol brand. Hence this concludes the Dettol
marketing strategies.
SWOT ANALYSIS:
One of the strong points in SWOT Analysis of Dettol is its product as
well as brand equity.
STRENGTHS:
Adequate financial resources
One of the strength of Dettol is its adequate financial resources. Because of being a brand of Reckitt
Benckiser, it has sufficient funds to finance its marketing strategies. It has a long product line
with many variants and has added many features to its products. The advertising campaigns
launched have been very effective and have positioned it well in the minds of its consumers.
WEAKNESS:
Despite excellent products limited penetration in rural markets.
Competition from other similar products means stagnant market share.
OPPORTUNITY:
International market has a lot of potential for our product in future.
Serve additional customers
Enter new market segments
Diversify into related products
Tie-ups with schools, hospitals, hotel chains etc.
THREATS:
Increasing competition
Growing bargain power of customers and suppliers
People opting for natural treatment can reduce the business.
The threat posed to Dettol antibacterial soap from external environment includes increasing
competition. With the increase in the supply of related soaps in the market another threat
that is posed to Dettol antibacterial soap is the growing buying power of its suppliers and
customers.
Liquid hand wash are stars. Dettol is the market leader in hand wash category so command
strong hold in the market. But this market has several other strong players including Lifebuoy.
Antiseptic Liquids is Cash cows although Dettol is the market leader in this product category but
the market is deeply penetrated & and crowded with other competitive brand offerings resulting
into low industry growth rate.
CUSTOMER ANALYSIS IN THE MARKETING STRATEGY OF
DETTOL:
Dettol serves each & every segment of the society through different set of offerings from soaps
to liquid hand wash to sanitizer. Customers of Dettol antibacterial soap are of all age groups, and
they are segmented irrespective of gender or income. It is a truly mass marketed product because
everyone needs protection against germs. Dettol’s customers trust the brand completely. Some
have incorporated the use of Dettol in their day to day life including bathing, cleaning and
scrubbing. Its usage with respect to different soaps is
COMPETITOR ANALYSIS :
Its main competitors are:
1. LIFEBUOY:
Dettol is preferred over lifebuoy because it can have ability to resist the bacteria and other micro-
organisms from entering into your body. The Fragrance shown by Dettol is pure original
fragrance as come from an anti-biotic. Previously only original Dettol soap was there in the
market. But now there are lot of variants in Dettol soap like Dettol skin care, Dettol cool etc.
DETTOL LIFEBUOY
TARGET MARKET:
SWOT ANALYASIS:
STRENGTHS:
First soap to use carbolic acid, which gave it a red color and strong, medicinal scent
Wide portfolio for the Lifebuoy brand ranging which includes Soap, Hand Sanitizer and
Hand Wash.
High consumer awareness for the brand of Lifebuoy
Most popular soap brand specially in the rural market
Excellent brand visibility and extensive distribution
WEAKNESSES:
Lower market penetration in urban areas as compared to rural areas
Not been perceived as beauty soap and is mainly used for hand washing.
OPPORTUNITIES:
Imparting education about importance of hand washing to prevent spread of germs
Used global epidemics like swine flu to further promote products for better hygiene and
protection.
THREATS:
Competitor brands offering similar levels of protection
Considered to be a low end product and may find it difficult to move up in the segment.
PRODUCT:
Launched as CARBOLIC ‘RED SOAP’.
Symbolize health and hygiene
Introduced new variants i-e activfresh, care, lemon fresh, herbal and total 10.
PRICE:
Sold to middle and lower income group people.
Priced at comparatively low price.
Most variants sold at RS.45
PLACE:
Strong distribution channel.
Product produced at different countries.
PROMOTION:
Positioned as “Health and hygiene soap”.
Initially promoted by celebrities.
Now promoted as family soap both male and female.
2.SAFEGUARD:
Safeguard, perhaps the most active anti-bac brand in the last decade, has extended distribution to
suburban and rural areas for vertical growth; it has also added new SKUs and formats to its
product portfolio. The brand carried out a complete repackaging effort in July, based on a pilot
project conducted in China where it was found that the new packaging really stood out on the
shelf (a much-needed attribute in this market considering the competition).
The marketers created a cartoon character of Safeguard who is kid’s best friend, superhero and
enemy of germs. Basically it charges higher price as compare to its competitors.
STRENGTHS:
WEAKNESSES:
Customer concentration
Lack of distribution in some cities
OPPORTUNITIES:
New products
Acquisitions
THREATS:
PRODUCT:
Pure white
Herbal
Leman
Menthol
Aloe Vera
Sandalwood
Vitamin E
PROMOTION:
Advertising
Public relations
Sales promotion
2. Savlon:
They are also used as a first aid to clean wounds and stop infections. The various products of
Savlon are antiseptic sprays, creams, sticking plasters, and other antiseptic products. The main
ingredients used in Savlon products are Cetrimide and Chlorhexidine gluconate antiseptics. The
products of Savlon are clinically proved to be an effective germ killer.
It comes in plastic bottles that are safe to handle. The company has an excellent advertising
structure and due to which the brand is well-known to all. Due to their main focus in antiseptic
cream, Savlon is considered as one of the top Dettol competitors.
STRENGTHS:
WEAKNESSES:
OPPORTUNITIES:
THREATS:
Competitive pricing
Entry of new and cheaper substitutes
3. Himalaya:
The Himalaya drug company manufactures personal care and herbal healthcare products. Apart
from the products, the company also produces medicine. The antiseptic cream produced by
Himalaya is a soothing cream which has antifungal and antibacterial action.
It provides great treatments for wounds, cuts, rashes, burns, and fungal skin infection. The
location of this brand is a great positive impact on the business. It is located in the foothills of the
Himalayas which provides the message that the products are organic in nature. Due to the name
of the brand, it provides a positive insight into the minds of the customers and builds a trust
between them. Due to their various innovative products in antiseptic, Himalaya is considered as
one of the top Dettol competitors.
4. Dabur:
Their products are well known by the name Dabur for healthcare products, Hajmola for
digestives, Fem for skin care products, real for fruit juices, and Vatika for personal care. The
healthcare division of Dabur has about 260 products that are used for treating ailments, common
cold to chronic paralysis.
It is considered as one of the world’s largest Ayurveda medicine provider. The products of Dabur
are sold in almost 60 countries. Due to the wide presence across the globe and their brand, Dabur
is considered a top Dettol competitor.
5. Boroplus:
Boroplus makes use of natural skin-loving ingredients which are time-tested. Boroplus is sold in
almost 30 countries across the world. The antiseptic cream of Boroplus has skin-loving herbs
like Haldi, Neem, Tulsi, and Aloe Vera. It has multiple usages as an antiseptic cream, night
cream, winter cream, for dry lips, and also for cracked heels. This cream acts like a
moisturization and frees from dryness in areas of hands, elbows, face, heels, and knees. This
product is famous for its dual benefit of antiseptic and cosmetic. It is fully enriched with
Ayurveda and natural ingredients. Due to their product quality, Boroplusis considered a top
Dettol competitor.
6. HUL:
Hindustan Unilever Limited (HUL) is the one of the largest Fast Moving
Consumer Goods Company situated in India. It is in this sector for about 80 years. Most of the
household make use of their product in one way or the other.
The company strives hard for a better future to make people use their products and services. The
main products are cleaning agents, food products, personal care products, and water purifiers.
Their portfolio has about 35 brands across 20 different categories like soaps, detergents,
deodorants, skin care, tea, coffee, and many more. HUL soaps categories cater to various
segments of hygiene, beauty, fragrance, and Ayurveda.
They produce various germ protection soaps, soaps for the woman to express their beauty, soaps
to make skin looking glowing, and soaps prepared from natural ingredients. HUL innovate
products by their research center. As HUL is considered a top market leader in consumer goods,
it is indeed a top Dettol competitor.
DETTOL PRODUCTS:
BAR SOAPS:
Protects against everyday germs including those that can cause skin infections
Cleanses and protects skin
Leaves skin hygienically refreshed.
BODY WASH:
Protects against everyday germs including those that can cause skin infections
Provides a "just showered" feeling of freshness and health that lasts
3. HAND WASH:
Dettol Antibacterial Original Liquid Hand wash:
Removes stains
Brightens surfaces
Long lasting freshness
5. HAND SANITIZER:
Dettol Instant Hand Sanitizer Original:
On the go protection
Dermatologically tested
6. WIPES:
Dettol Hygiene Personal Care Wipes Original:
Gentle on skin
7. ANTISEPTIC LIQUID:
DETTOL ANTISEPTIC LIQUID:
First Aid: Antiseptic wound cleaning for cuts, grazes, bites and stings
Household cleaning: On hard surfaces to disinfect and kill germs around the home.
Laundry: Add to laundry to kill germs
RFRENCES:
http://www.slideshare.net/drfarazalam/dettol
http://www.marketing91.com/marketing-strategy-of-dettol/
https://www.scribd.com/doc/20926177/Project-on-Dettol-Soap-Reckitt-and-Benckiser
http://www.wikiwealth.com/swot-analysis:dettol-antibacterial-soap
http://www.mbaskool.com/brandguide/fmcg/2378-dettol.html
https://www.google.com/url?
sa=t&rct=j&q=&esrc=s&source=web&cd=30&cad=rja&uact=8&ved=2ahUKEwj7ndivqLTiAh
XhAWMBHURfA3EQFjAdegQIBxAB&url=https%3A%2F%2Fwww.rb.com%2Fbrands
%2Fdettol%2F&usg=AOvVaw0YFAg_PuaWMr-lehv8L2-s