LMB Citizens Charter With Notarized

Department of Environment and Natural Resources
Land Management Bureau
CITIZEN’S CHARTER
2019 (1ST Edition)
Page 1 of 70
I. MANDATE (Executive Order 192, s. 1987)
The Department is the primary agency responsible for the conservation,
management, development, and proper use of the country’s environment and
natural resources, specifically forest and grazing lands, mineral resources,
including those in reservation and watershed areas, and lands of the public
domain, as well as the licensing and regulation of all natural resources as may
be provided for by law in order to ensure equitable sharing of the benefits
derived therefrom for the welfare of the present and future generations of
Filipinos.
To accomplish this mandate, the Department shall be guided by the following

objectives:
1. Assure the availability and sustainability of the country's natural resources

through judicious use and systematic restoration or replacement, whenever
possible;
2. Increase the productivity of natural resources in order to meet the demands

for forest, mineral, and land resources if a growing population;
3. Enhance the contribution of natural resources for achieving national

economic and social development;
4. Promote equitable access to natural resources by the different sectors of

the population; and
5. Conserve specific terrestrial and marine areas representative of the

Philippine natural and cultural heritage for present and future generations.
II. LAND MANAGEMENT BUREAU (Executive Order 192, sec. 14)
There is hereby created the Lands Management Bureau which shall absorb
functions and powers of the Bureau of Lands except those line functions and
powers which are transferred to the regional field office. The Lands
Management Bureau to be headed by a Director and assisted by an Assistant
Director shall advise the Secretary on matters pertaining to rational land
classification management and disposition and shall have the following
functions, but not limited to:
1. Recommend policies and programs for the efficient and effective

administration, surveys, management and disposition of alienable and
disposable lands of the public domain and other lands outside the
responsibilities of other government agencies; such as reclaimed areas and
other areas not needed for or are not being utilized for the purposes for
which they have been established;
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2. Advise the Regional Offices on the efficient and effective implementation of
policies, programs and projects for more effective public lands
management;
3. Assist in the monitoring and evaluation of land surveys, management and

disposition of lands to ensure efficiency and effectiveness thereof;
4. Issue standards, guidelines, regulations and orders to enforce policies for

the maximization of land use and development;
5. Develop operating standards and procedures to enhance the Bureau's

objectives and functions;
6. Assist the Secretary as Executive Officer charged with carrying out the
provisions of the Public Land Act (C.A. 141, as amended), who shall have
direct executive control of the survey, classification, lease, sale or any other
forms of concessions or disposition and management of the lands of the
public domain;
7. Perform other functions as may be assigned by the Secretary and/or

provided by law.
III. VISION
LMB at the forefront of land administration and management and world-class

doctrinal center of excellence.
IV. MISSION
Provide direction through the development of long and medium-term strategic

plans for the land sector and monitoring and evaluation tools to ensure
achievement of goals.
Formulate policies for the efficient and effective administration and

management of alienable and disposable public lands and ensure compliance.
Develop land and survey standards and guidelines and ensure its compliance.
Page 3 of 70
V. SERVICE PLEDGE
We, the Officials and employees of the Department of Environment and Natural
Resources (DENR) – Land Management Bureau (LMB), hereby pledge our
commitment to:
 Provide efficient, prompt, and corrupt- free services tantamount to

the protection, conservation, management of the environment and
natural resources;
 Ensure strict compliance to laws, rules and regulations and high

degree of professionalism in the conduct of the DENR business and
non-business processes; and
 Attend to all applicants or requesting parties who are within the

premises of the office prior to end of official working hours and during
lunch break.
We are the manifestation of dedicated public servant and competent land

experts working with dignity, honesty and integrity.
We are committed to bring our service to the people and give better access to
land administration, management and land information.
For the good of all and LAND public, we serve.
Page 4 of 70
VI. LIST OF SERVICES
LAND MANAGEMENT BUREAU
RECORDS AND KNOWLEDGE MANAGEMENT DIVISION

(EXTERNAL SERVICES)
Issuance of certified copies of documents (Friar Lands, 8

Taguig, Public Land and other Patrimonial Records),
Status of Lots, Reference Copies of Plan and
Lot Data Computations (LDC's)
GEODETIC SURVEYS DIVISION (EXTERNAL SERVICES)
Request for Registration, Renewal, and Transfer of 15

Ownership of Surveying Instruments
Issuance of Authority to Print Survey Forms 20
LEGAL DIVISION (EXTERNAL SERVICES)
Rendition of Legal Opinion 23
LAND MANAGEMENT DIVISION (EXTERNAL SERVICES)
Processing of Taguig Land Applications covered by 25

Proclamation No. 2476 as amended by Proclamation No. 172
Request for House Tagging Verification 30
Billing Statement 32
ADMINISTRATIVE SUPPORT STAFF (INTERNAL SERVICES)
Issuance of Official Receipt 33
Issuance of Order of Payment 34
BIDS AND AWARDS COMMITTEE (INTERNAL SEVICES)
Issuance of Certification if Purchase Request is Included in the APP 35
Page 5 of 70
OFFICE OF THE DIRECTOR (INTERNAL SERVICES)
Approval of Action Documents 38
OFFICE OF THE ASSISTANT DIRECTOR (INTERNAL SERVICES)
For Signature/Initial of Action Documents 40
ADMINISTRATIVE SUPPORT STAFF (INTERNAL SERVICES)
Issuance of Certificate of Employment 42
. Issuance of Service Records 44
Processing of Disbursement Voucher (DV) 46
Processing of Leave Applications 53
GEODETIC SURVEYS DIVISION (INTERNAL SERVICES)
Issuance of Certification of Land Area for IRA Purposes 55
RECORDS AND KNOWLEDGE MANAGEMENT DIVISION

(INTERNAL SERVICES)
Request for Attachment of Previous Records 58

(PR)
LAND POLICY AND PLANNING DIVISION
Request for IT Technical Support 61
Preparation of Budget Proposal/Work and Financial Plan (WFP) 62
Preparation and Approval of Land Policies 65
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External Services
Page 7 of 70
Issuance of certified copies of documents (Friar Lands, Taguig, Public Land and other
Patrimonial Records), Status of Lots, Reference Copies of Plan and Lot Data Computations
(LDC's)
Office or Division: Records and Knowledge Management Division

Classification: Simple transactions
Type of Transaction Government to Client
Who may avail: Land owners/claimants, Government Agencies, Non-Government Agencies, GE
Practitioners, Banks, GOCC’s and other entities
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
If the requesting party is the owner
1. Written request/form A or form B LMB/DENR – Public Assistance Section/RKMD/Frontline Desk
2. Gov't issued ID BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG
If request is filed through a Representative
1. Written request/ Form A & B Owner of the lot or property
2. Authorization Letter / Duly notarized
SPA (for restricted documents only)
3. Photocopy of the gov't issued ID of
the owner
3. Photocopy of gov't issued ID of the
Representative
Page 8 of 70
PROCESSING
CLIENT STEPS AGENCY ACTION FEES TO BE PAID PERSONS RESPONSIBLE
TIME
1. Filling out of request 1. Acceptance of duly None 10 minutes Records Officer III and
form "A" (request for accomplished Administrative Aide VI
status of land & request form A or (Public Assistance Section)
certified copies of form B with claim
documents) or form stub or written
"B" (request for request at Public
copy of survey Assistance Section
records) at (PAS)
Public Assistance
Section (PAS) stating
therein the following 1.1 Evaluation of
information: request
and documentary
requirements;
a. The lot, survey
number and location 1.2 The request will be
(for request of stamped received
certified copy of by the Receiving
survey plans and Officer indicating
TDs) his/her designation,
the date and the
b. Deed of time of receipt;
Conveyance
/Sale number if 1.3 Inform requesting
known to the party that his/her
requesting party, request will be
name of vendee, lot processed within
and survey number, three (3) working
location; (for days or less from the
certified date the request with
copies of complete
Page 9 of 70
PROCESSING
TIME
documents requirements or
and status of lots) request was
received;
c. The purpose of the
request; 1.4 Claim stub shall be
given to the client,
indicating therein the
date of release of
his/her request;
1.5 Encoding of request Records Officer I

to the Records Data (Office of the Chief)
Management
System
(RDMS);
1.6 Forwarding of
request to the
concerned unit.
2. Verification of the 30 minutes Admin Assistant III and

request to the Administrative Aide VI
LAMS and other (Survey Records Unit/
databases and Public Land Unit)
action to
documents
2.1 If records are

available, request
Page 10 of 70
PROCESSING
TIME
will be processed
within three (3)
working days and
the party will be
required to pay the
necessary fees;
2.2 If records are not

available, request
will be referred to the
concerned units for
preparation of letter
reply;
2.3 Records/Action Administrative Assistant III

Officer prepares (Survey Records Unit)
indorsement to
concerned regional
offices; (for certified
and reference
copies of plan and
LDCs);
2.4 Records/Action Records Officer III

Officer prepares (Public Land Unit)
Letter reply as to the
status of lots based
on LAMS
(for status of lots)
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PROCESSING
TIME
3. Preparation of 5 minutes
Order of Payment
3.1 Prepares order of A. Certified copy fee: Administrative Assistant III /

payment for certified (Survey Plan) Records Officer III
copies of the = Php50.00 (Survey Records Unit/ Public
document requested; Reference copy fee Land unit)
= Php25.00/sheet
2. Payment of applicable 3.2 Issuance of official (Technical Cashier
Fees to Cashier Unit receipt by cashier Descriptions) (Administrative Support
= Php50.00/lot Staff)
Reference copy fee
= Php10.00/sheet
B. Certified copy fee:
Friar Lands,
Taguig,Public
Land, Other
Patrimonial
Properties
= P50.00 per page
5.00 per
succeeding page
C. No fees for status
of lots
4. Approval of letter 10 minutes Section Chief

reply as to the Assistant Division Chief
status of lots and Division Chief
certified copies of
documents.
Page 12 of 70
PROCESSING
TIME
4.1 Records/Action Administrative Assistant III /

Officer forwards Records Officer III
certifications (Survey Records Unit/ Public
as to the status of Land unit)
lots
and/or certified
scanned documents
to the Section Chief
and Assistant
Division Chief for his
review and initial;
4.2 Records/Action
Officer then take the
requested
documents to the
office of the RKMD
Chief for his approval
and signature.
5 Encoding and 5 minutes

Releasing of
request.
5.1 Encoding of Records Officer I

approved requests to Office of the Chief
RDMS;
Page 13 of 70
PROCESSING
TIME
3. Receives 5.2 Releasing of Administrative Assistant III
letter/document letter/reply PAS-Mailing Unit
Total 60 minutes
(*The 1 hour or 60 minutes is for 1 request per client being served at one time. The time maybe extended depending
on the number and nature of the request.
** For Senior Citizens/PWDs, request will be acted immediately)
*** No noon break
Page 14 of 70
Request for Registration, Renewal, and Transfer of Ownership of Surveying Instruments
This Certification is in accordance to DENR Administrative Order No. 2007 – 29 Section 22, that all conventional
instruments, GNSS receivers, smart stations, and ETS/EDM shall be registered to the LMB/LMS.
Office or Division: Land Management Bureau – Geodetic Surveys Division
Classification: Highly Technical
Type of Transaction G2C - Government to Citizen
Who may avail: Public Clientele, Instrument distributors, Owner or representative of the owner
Original Registration of Surveying Instruments
Letter of Request LMB Website or at the Public Assistance Section
Original or photocopy of proof of ownership: Official Client
Receipt/ Delivery Receipt/Sales Invoice/ Deed of
Transfer/Deed of Sale
Technical Brochure of the Instrument Manufacturer or supplier
Renewal of Surveying Instruments
Old/Expired Certificate of Instrument Registration Client
(CIR)
Transfer of Ownership
Latest Certificate of Instrument Registration (CIR) Client
Original or photocopy of proof of ownership: Official Client
Receipt/ Delivery Receipt/Sales Invoice/ Deed of
Transfer/Deed of Sale
Page 15 of 70
PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
1. Submit completely filled up 1. Receives and None 10 minutes Administrative Assistant
request form with scans the letter of III,
corresponding request with Records and Knowledge
documentary requirements complete Management Division
documentary (RKMD)
requirements then
encodes to DTS
and forwards to OD
2. Updates to DTS None 5 minutes Administrative Assistant
and forwards to II,
GSD Office of the Director
(OD)
3. Receives and None 5 minutes
routes by the Office Administrative Aide IV,
of GSD Chief Office of the Division
Chief
Chief,
Geodetic Surveys
Division
4. Evaluates the Original Registration 10 minutes
submitted Steel Tapes – Php 60.00 Data Controller II,
documentary Transit – Php 100.00 GSD – STSS
requirements and Thedolite – Php 100.00
prepares and signs Total Station – Php
Order of Payment 150.00 Statistician II,
GSD – STSS
Renewal
Steel Tape – Php 45.00
Page 16 of 70
PROCESSING PERSONS
TIME RESPONSIBLE
Transit – Php 75.00 Chief,
Theodolite – Php 75.00 Standard and Technical
Total Station – Php Services Section
100.00
Transfer of Ownership Engineer III,

all kind of Instruments GSD – STSS
Php 30.00
5. Issue Official Accountant II,
Receipt (OR) Head, Accounting Unit
None 10 minutes
Head,
Cash Unit
6. Prepares schedule
for instrument Chief,
testing Standard and Technical
Services Section
None 5 minutes
Data Controller II,

GSD – STSS
7. Field Testing and
computation, 10 minutes per
encoding, and instrument
recording of results
of testing 10 Working Chief,
None
days after Standard and Technical
7.1 Conducts testing at UP Services Section
calibration baseline the CIR
testing of total will be released
station and steel
Page 17 of 70
PROCESSING PERSONS
TIME RESPONSIBLE
tape at UP
baseline (every Statistician II,
Tuesdays and GSD - STSS
Thursdays only)
7.2 Conducts
calibration
testing of Transit
and Theodolite
at LMB office
b.1 Original
Registration
b.2 Renewal
(Can be done in
DENR Regional
Offices)
8. Prepares, Chief,
recommends for Standard and Technical
approval, affixes Services Section
initials, and
approves the Chief,
Certificate of Geodetic Surveys
Instrument Division
Registration (CIR) None 20 minutes
Assistant Director,
Office of the Assistant
Director (OAD)
Director,
Office of the Director
(OD)
Page 18 of 70
PROCESSING PERSONS
TIME RESPONSIBLE
9. Updates the
database for Data Controller II,
registered GSD – STSS
instruments and None 15 minutes
transmits the
approved CIR to
RKMD
2. Receives the CIR 10. Scans and releases Administrative Aide III,
the Approved CIR RKMD
to the client
None 5 minutes Administrative Assistant
IV,
RKMD
10 Days
TOTAL : 1 Hour
25 Minutes
Page 19 of 70
Issuance of Authority to Print Survey Forms
This Authorization to Print is in accordance to DENR Memorandum Circular No. 2010 – 13 Section 203 that all
survey forms included in the survey returns shall be prepared using the prescribed LMB forms and if such is electronically
prepared, the Geodetic Engineer shall secure authority from LMB.
Classification: Simple
Type of Transaction G2C - Government to Client
Who may avail: Private Practicing Geodetic Engineers, Printing Companies (for commercial use)
Letter of Request Client
Sample Print Outs – five (5) copies per survey form Client
If private practicing Geodetic Engineer,
PRC ID (photocopy) PRC
Professional tax receipt (PTR) (photocopy) Concerned City Hall where the GE practices
DTI or SEC Registration, if registered as surveying DTI or SEC
company
If printing company/commercial use,
DTI or SEC Registration DTI or SEC
Mayor’s Permit as an establishment Concerned City Hall where the company/office resides
FEES TO BE PROCESSING
CLIENT STEPS AGENCY ACTION PERSONS RESPONSIBLE
PAID TIME
1. Submit letter of request 1. Receives and scans
Administrative Assistant III,
stating the survey forms to letter of request and
None 10 minutes Records and Knowledge
be authorized for printing encodes to DTS
Management Division (RKMD)
with sample print outs
2. Updates to DTS and
Administrative Assistant II,
forwards to GSD None 10 minutes
Office of the Director (OD)
Page 20 of 70
PAID TIME
3. Receives, records, and Administrative Aide IV,
routes to Standard and Office of the Division Chief
Technical Services None 5 minutes
Section (STSS) Chief,
Geodetic Surveys Division
4. Reviews and evaluates New
the submitted sample Authorization
print outs, prepares the Php 55.00 per
Order of Payment form
Engineer III,
1 hour
GSD-STSS
Renewal of
Authorization
Php 28.00 per
form
5. Issue Official Receipt Accountant II,
(OR) Head, Accounting Unit
None 10 minutes
Head,
Cash Unit
6. Prepares the Authority Mathematician I
None 20 minutes
to Print GSD - STSS
7. Finalizes, recommends Engineer III,
for approval, affixes GSD-STSS
initials, and approves
the Authority to Print Chief,
None 20 minutes Standard and Technical Services
Section
Page 21 of 70
PAID TIME
Chief,
Assistant Director,
Office of the Assistant Director
(OAD)
Director,
2. Receives the Authority to 8. Receives, scans and
Print releases the signed Administrative Aide III,
Authority to Print RKMD
None 5 minutes
Administrative Assistant IV,
RKMD
2 Hours
TOTAL:
20 Minutes
Page 22 of 70
RENDITION OF LEGAL OPINION
written requests seeking information/clarification on the application and/or interpretation of laws, policies, rules and
regulations involving lands of the public domain
Office or Division: Legal
G2G - Government to Government
Who may avail: Internal Clients (Other Divisions of LMB, DENR Offices)
External Clients (Other Government Offices, Private Offices, General Public)
Supporting documents relative to the query Requesting party, Records and Knowledge Management Division of
LMB, DENR Central Office and Regional Offices, Other concerned
agencies
FEES TO BE PERSONS
CLIENT STEPS AGENCY ACTION PROCESSING TIME
PAID RESPONSIBLE
1. Send Memorandum/ 2. Receives, records and None Records and
Letter-Request together refers the request to the Knowledge
with relevant Office of the Director Management Division
documents (RKMD)
3. Receives, records and Office of the Director
refers the request to the
Legal Division
4. Receives, records and 10 mins. Administrative
assigns to an Action Officer Assistant III
5. Requests RKMD to forward 10 mins. Administrative
records/documents, if any Assistant II
6. Evaluates and drafts 20 days Action Officer
opinion/ comment
Page 23 of 70
FEES TO BE PERSONS
PAID RESPONSIBLE
7. In case of internal clients, 3 days Chief, Legal Division
evaluates and signs;
In case of external clients,

evaluates and initials
8. Releases to the concerned 5 mins. Administrative
Division or to the Office of Assistant II
the Assistant Director
9. Evaluates and initials 1 day and 30 mins. Assistant Director
10. Evaluates and signs 6 working days and Director
12 mins.
11. Releases the 5 mins. Administrative Aide VI
Memorandum/Letter
Page 24 of 70
Processing of Taguig Land Applications covered by Proclamation No. 2476 as amended by
Proclamation No. 172
Office or Division: Land Management Division
Who may avail: Taguig Clients
Application Form LMB – RKMD/Public Assistance Section
Affidavit of Direct Sale LMB – RKMD/Public Assistance Section
Tax Declaration over the improvement City Assessor
Barangay Certification of Occupancy Concerned Barangay
Principal
Government Issued Identification Card BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, PRC
Representative
Special Power of Attorney Person being Represented
Government Issued Identification Card of the Person BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, PRC
Being Represented (1 Original and 1 Photocopy)
If no Documentary requirements
None
PERSONS
CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME
RESPONSIBLE
1. Files application 1. RKMD receives, scans ₱ 50.00 30 minutes Administrative
form with basic and encodes the folder/ Assistant III
requirements to the application in LAMS
Records and database with initial Receiving / Releasing
Knowledge requirements and Clerk
Management forwards to Land RKMD
Division (RKMD) Management Division
(LMD)
Page 25 of 70
PERSONS
RESPONSIBLE
2. Reviews application and None 45 minutes Assigned Action
issues Order of Officers / Examiners/
Investigation Head -– Taguig Unit/
Chief, Patents and
Deeds Section (PADS)
/ Land Management
Division (LMD)
3. Conducts field and site None 4 days Assigned Deputy

investigation and Public
submits Investigation Land
Reports (by batch) Inspector/Investigator
(DPLI)
4. Evaluates Investigation None 25 minutes Assigned Action

Report and Officers / Examiners/
recommends action Head – Taguig Unit/
Chief, Patents and
/ Land Management
Division (LMD)
5. Conduct of Deliberation None 1 day Members of the Policy

(schedule of meeting of and Awards Committee
the Policy and Awards (PAC)
Committee (PAC) is
quarterly
6. Prepares and issues None 2 hours Assigned Action

Notice of Posting, Letter 20 minutes Officers / Examiners/
Page 26 of 70
PERSONS
RESPONSIBLE
to the applicant, City Head – Taguig Unit/
Treasurer and Chief, Patents and
concerned Barangay Deeds Section (PADS)
Chairman by the Office / Land Management
of the Assistant Director Division (LMD)
(OAD) (to be hand
carried)
7. Posting of Notice of None 30+1 days Concerned Barangay

Sale (C.A. 141 - Public Land and
Act - Chapter IV - Sale City Treasurer’s Office,
(Section 25, paragraph Taguig City
3)
1. Applicant submits 8. Receives/Scans None 20 minutes

Proof of Posting Affidavit of Posting and
with indorsement updates application RKMD
from Barangay and folder (RKMD)
City Treasurer
9. Computes payment of None 20 minutes Assigned Action

purchase price of the Officers / Examiners/
land applied for and Head – Taguig Unit/
issues billing statement Chief, Patents and
/ Land Management
Division (LMD
2. Applicant pays fees 10. Accepts payment and Purchase Price: 10 minutes Head-Accounting Unit
issues Official Receipt - ₱ 15.00 per sq.m.
(OR) to the applicant (for residential lot) Head-Cash Unit
Page 27 of 70
PERSONS
RESPONSIBLE
- ₱ 40.00 per sq.m.
(for farmlot)
- ₱ 200.00 -
Transfer Fee (if
applicable)
11. Validates Tabular 4 hours Engineer II
Technical Description Assets Management
(TD) and prepares, Section (AMS)/Land
Orders and Deed of Management Division
Sale (DOS) (LMD)
Engineer IV
Chief- AMS / LMD
Assigned Action
Officers / Examiners/
Head – Taguig Unit/
Chief, Patents and
/ Land Management
Division (LMD
12. Reviews and approves None 1 day, 7 hours and 10 Assistant Director
Orders and DOS by the minutes
Office of the Assistant Chief-Technical Staff/
Director (OAD) and the Office of the Director
(OD) Director
Page 28 of 70
PERSONS
RESPONSIBLE
Notarization of Deed 13. Releases notarized None 1 day RKMD
of Sale to be paid by DOS to the Registry of
the applicant Deeds (ROD) for
registration/issuance of
Transfer Certificate of
Title (TCT) (transmittal
to ROD is by batch after
notarization of Deed of
Sale)
TOTAL:  Fixed Total Fees: 40 working days,
o Php50 (per application)
 Case to Case
Total Fees:
Purchase Price:
- ₱ 15.00 per sq.m.
(for residential lot)
- ₱ 40.00 per sq.m.

(for farmlot)
- ₱ 200.00 –
Transfer fee
*Assuming all documents are complete, and all signatories and action officers are present.
Note: Duration dependent on the conduct of Policy and Awards Committee (PAC) Deliberation
Page 29 of 70
Request for House Tagging Verification
Office or Division: Land Management Division
Who may avail: Taguig Clients
None
FEES TO BE PERSONS
PAID RESPONSIBLE
1. Submits letter 1. RKMD receives the letter and None 5 minutes Administrative Assistant
request for house forwards to Land III
tagging verification Management Division (LMD)
Receiving / Releasing
Clerk
RKMD
2. Evaluates/ Verifies the None 10 minutes Assigned Action Officers/

requested lot in the List of Examiners/ Patents and
House Tagging Deeds Section (PADS) /
Land Management
Division (LMD)
3. Prepares/drafts letter reply None 30 minutes Assigned Action Officers/

as to the result of verification Examiners/ Patents and
of requested house tag Deeds Section (PADS) /
Land Management
Division (LMD)
Page 30 of 70
FEES TO BE PERSONS
PAID RESPONSIBLE
4. Reviews/ Evaluates/ None 30 minutes Head – Taguig Unit/
Finalizes the draft letter reply
Chief, Patents and
Deeds Section (PADS) /
Chief, Land Management

Division (LMD)
5. Reviews and signs the draft None Assistant Director

letter reply by Office of the
Assistant Director (OAD) and 1 day Chief - Technical Staff/
the Office of the Director Office of the Director
(OD)
Director
6. Releases signed letter reply None 1 day Administrative Assistant

through registered mail III / RKMD
TOTAL: 2 working days, 1

hour and 15 minutes
(per letter request)
Page 31 of 70
BILLING STATEMENT
Office or Division: Asset Management Section – Land Management Division
Who may avail: Taguig & Urban Clients
None None
None
FEES TO BE PERSONS
PAID RESPONSIBLE
1. After the client 1. Received folder of the 20 minutes Examiner/Property
submitted the applicant from the examiner Management Staff/ Head,
complete and prepare billing statement Property Management
requirements to the for signature of Head, Property Unit
RKMD and Management Unit and return
forwarded the same the folder together with the
to LMD-PADS, client billing statement to the
will pay the examiner
necessary amount
Page 32 of 70
ISSUANCE OF OFFICIAL RECEIPT
Office or Division: Administrative Support Staff/Cashier Unit – Land Management Bureau

Who may avail: All; Residents; Clients
Order of Payment Legal Division, Records and Knowledge Management Division,

Geodetic Surveys Division and Administrative Support Staff -
Accounting Unit
FEES TO BE
CLIENT STEPS AGENCY ACTION PROCESSING TIME PERSONS RESPONSIBLE
PAID
1. Submit Order of Receives Order of None 5 minutes Administrative Aide VI

Payment to Cashier Unit payment Cashier Unit
Prepare Official
Receipt
TOTAL: None 5 minutes
Page 33 of 70
ISSUANCE OF ORDER OF PAYMENT
Office or Division: Administrative Support Staff/Accounting Unit – Land Management Bureau
Who may avail: All; Residents; Clients
Billing Statement Land Management Division
FEES TO BE
PAID
1. Submit the Billing 1. Received and None 5 minutes Mathematician I
Statement to Accounting prepares the Order Accounting Unit
Unit of Payment
Forwards to Office
of the Chief, Admin
2. Signs the Order of None 5 minutes Head, Accounting Unit

Payment and
release to Client Data Controller II/ Data
Encoder
Office of the Chief, Admin
Page 34 of 70
Internal Services
Page 35 of 70
Issuance of Certification if Purchase Request is Included in the APP
Office or Division: Bids and Awards Committee (BAC)
Classification: Complex
Type of Transactions Internal Transactions
Who may avail: All Divisions
PROCESSING
TIME
1. Submits Purchase 1.1 Receives and None 5 minutes Data Controller II
Request reviews PR to determine
and verify if included in
the PPMP/APP
1.2 Prepares Request None 10 minutes Data Controller II
for Quotation Cartographer II
1.3. Secure initials and Data Controller II

approval of PR to: Cartographer II
 Property Unit for Property Unit

Numbering Budget and Accounting
 Budget and None 15 minutes Head of Admin
Accounting for CAF BAC Chairperson
 Initial of Head of
Admin
1.4 Posting for 3 days in None 3 days & Data Controller II

the Philgeps 15 minutes
1.5 Prepares and signs None 1 day Data Controller II

the Abstract of
Prices/Quotation
Page 36 of 70
PROCESSING
TIME
Head BAC
BAC Members
BAC Vice Chairperson
BAC Chairperson
1.6 Prepares and initials Data Controller II
Notice of Award, Notice None 15 minutes Cartographer II
to Proceed and
Purchase Order (PO)
1.7 Forwards PO for
issuance of Obligation
Request Slip (ORS) None 1 day Data Controller II
 Accounting
 Budget
1.8 Reviews and initials None 1 day Cartographer II

the PO
Head, Admin.
BAC Chairperson
OD, Chief Tech. Staff
1.9 Signs the PO None 5 minutes Acting Director
1.10 Informs the winning None 5 minutes Data Controller II
bidder to receive the
P.O
1.11 Releasing and None 5 minutes Data Controller II
posting of PO and other
documents to Philgeps
Page 37 of 70
Approval of Action Documents
These are the documents prepared by all Divisions
Office or Division: Office of the Director
Classification: Simple, Complex or Highly Technical
Type of Transaction Internal Transactions
FEES TO BE
PAID
Administrative Assistant II
1. Receive from the
Release action
Office of the Assistant Cartographer II
documents to the Office None 5 minutes
Director (OAD) and
of the Assistant Director
record Land Management
Examiner, OD
Simple: 5 minutes
2. Evaluate and initial None Complex: 30 minutes Chief, Technical Staff, OD
Highly Technical: 3 days

Simple: 5 minutes
3. Review and signs
None Complex: 30 minutes Acting Director
action document
4. Affix date and barcode;
scans documents None 5 minutes Project Support Officer, OD
signed by the Director
5. Release action
None 5 minutes Data Controller II, OD
document to RKMD for
Page 38 of 70
FEES TO BE
PAID
mailing/ GSD & Legal
Division
TOTAL: None Simple: 25 minutes
Complex: 1 hour & 15

minutes

& 15 minutes
Page 39 of 70
For Signature/Initial of Action Documents
These are the documents prepared by all Divisions
Office or Division: Office of the Assistant Director
Classification: Simple, Complex or Highly Technical
Type of Transaction Internal Transactions
FEES TO PROCESSING PERSONS

CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
Receive, Record and 5 minutes
For SIGNATURE of Action Forward Documents to the None Cartographer II/
Documents from: Chief, Technical Staff or to Receiving Clerk
Assistant Director for
 Legal (Indorsement of LRC Initial/Signature
Cases) For review and evaluation of Simple: 5
 Admin (Voucher, Leave the action documents from None minutes Legal Assistant /
Applications, Payrolls, Daily the LMD, Legal, and GSD Complex: 30 Technical Staff
Time Records of Division minutes
Chiefs, Certification of Travel Highly
Completed – Appendix B, Technical: 1
Land Bank Cheques) Day
 LPPD (Policy Review Simple: 5
Committee (PRC) Documents) For Review and Signature / None minutes Assistant Director,
 BAC (Purchase Request, Initial of the Assistant Director Complex: 30 LMB
Request Quotation and minutes
Resolutions) Highly
 LMD (Notices of Posting, Technical: 1
Letter to the Applicant) Day
Release of the Action 5 minute
OR Documents to the Director’s None Data Encoder/
Office or Releasing Clerk
Page 40 of 70
FEES TO PROCESSING PERSONS
CLIENT STEPS AGENCY ACTION
BE PAID TIME RESPONSIBLE
For INITIAL of Action Return to the respective
Documents from: Divisions.
LMD
Legal
GSD
Admin
LPPD
LAMS
CLAMP
BAC
RKMD
TOTAL: None Simple: 20
Mins
Complex: 60
mins
Highly
Technical: 1
Day
*Assuming all documents are complete, and all signatories and action officers are present
Page 41 of 70
ISSUANCE OF CERTIFICATE OF EMPLOYMENT
This refers to the status of employment requested by current and former LMB employees.
Office or Division: Administrative Support Staff/Human Resource Management Unit – Land Management
Bureau
Type of Transaction Government to Internal Client
Who may avail: LMB Employees and Contract of Service (Current and Former)
Request Letter from Individual
Valid ID’s (for retired employees) BIR, GSIS, SSS, Pag-ibig, etc...
FEES TO BE
PAID
1. Submit request letter 1. Received, records and None 5 minutes Data Controller II/ Data
to Office of the forwards to the Encoder
Chief, Admin concerned HR Staff Office of the Chief, Admin
2. Verify the records of the None 10 minutes Senior Data Encoder

requesting
Human Resource
individual Management Unit
Page 42 of 70
FEES TO BE
PAID
Prepares and initials
the Certificate of Senior Data Encoder/
Employment Administrative Assistant II
HRMU
Head, HRMU
3. Signs the Certificate of None 5 minutes Head, Administrative

Employment and Support Staff
release to the
Internal/External Client Data Controller II/ Data
Encoder
Office of the Chief, Admin
Page 43 of 70
ISSUANCE OF SERVICE RECORDS
This refers to the record of service of both current and retired LMB permanent employees.
Bureau
Who may avail: LMB Employees (Current and Retired)
Request Letter from Individual
Valid ID’s (for retired employees) BIR, GSIS, SSS, Pag-ibig, etc...
FEES TO BE PERSONS
PAID RESPONSIBLE
1. Submit request letter 1. Received, records and None 5 minutes Data Controller II/ Data
to Office of the forwards to the concerned Encoder
Chief, Admin HR Staff Office of the Chief, Admin
2. Verify the records of the None 15 minutes Senior Data Encoder

requesting
Page 44 of 70
FEES TO BE PERSONS
PAID RESPONSIBLE
individual Human Resource
Management Unit
Encode, Prepare and signs
the Service Record Senior Data Encoder/
Administrative Assistant II
Release to the HRMU
Internal/External Client
Head, HRMU
Page 45 of 70
PROCESSING OF DISBURSEMENT VOUCHER (DV)
Is a process for the payment and reimbursement of official expenses of the Land Management Bureau.
Office or Division: Administrative Support Staff/Accounting Unit – Land Management Bureau
Classification: Simple, Complex
Type of Transaction G2G - Government to Government
G2B – Government to Business
Who may avail: LMB Officials and Employees and Contract of Service, and Property and Supply Unit for
Contractors, Suppliers and Service Providers
1. Mandatory Expenses
A. Water and Electricity Administrative Support Staff-General Services and Property Unit
i. Billing Statement
B. Communication/Telephone
i. Billing/Statement of Account
C. Gasoline
i. Billing/Statement of Account
ii. Vehicle Trip Ticket
iii. Fuel/Lubricants Requisition and Issue Slip
2. Supplier/Contractor/Service Provider
A. Purchase Order (P.O.) (Through Shopping) Administrative Support Staff-General Services and Property Unit
i. Purchase Request
ii. BAC Resolution
iii. Abstract of Quotations
iv. Quotations
v. Special Order (if applicable)
vi. Inspection Report of Inspection and
Acceptance Committee (IAC)
Page 46 of 70
vii. Certificate of Acceptance
B. Purchase Order (P.O.) (Through Direct
Contracting)
i. Purchase Request
ii. BAC Resolution
iii. Quotation
iv. Distributor Certificate or Sworn Certificate
of Guarantee Exclusive Distributorship
Agreement
v. Inspection Report of Inspection and
vi. Certificate of Acceptance
3. Job Order (J.O.)

A. Repair of Vehicle/Equipment/ Facilities Administrative Support Staff-General Services and Property Unit
i. Purchase Request
ii. Request for Repair
iii. Pre-Repair Inspection Report
iv. BAC Resolution
v. Abstract of Quotations
vi. Quotations
vii. Post Repair Inspection Report
viii. Certificate of Acceptance
B. Printing
i. Purchase Request
ii. Camera ready of document to be
printed
iii. BAC Resolution
iv. Abstract of Quotations
v. Quotations
vi. Inspection Report of Inspection and
Page 47 of 70
vii. Certificate of Acceptance
4. Agency Procurement Request (APR) Administrative Support Staff-General Services and Property Unit
A. Purchase Request
5. Contract
A. Notarized Contract Administrative Support Staff-General Services and Property Unit
B. Purchase Request
C. Terms of Reference
D. Letter Intent/ Proposal
E. Curriculum Vitae
F. Letter Request for Payment (for Resource
Person/Documentor/ Facilitator)
G. Evaluation Report (for Resource
Person/Documentor/ Facilitator)
H. Certificate of Acceptance
6. Government Share for Mandatory Deductions

A. List of Personnel with Corresponding amount Administrative Support Staff-Human Resource Management Unit
of government share
7. TEV (Local)
A. Approved Travel Order Administrative Support Staff-General Services and Property Unit
B. Itinerary
C. Special Order, if applicable
D. (Additional Requirement for Re-imbursement)
Travel Report, Certificate of Travel Completed,
Certificate of Appearance, Tickets, RER,
Boarding Pass, Terminal Fee Ticket/Stub
8. Cash Advances
A. Special Order of Special Disbursing Administrative Support Staff- Human Resource Management Unit
Officer/Allotment Letter
Page 48 of 70
9. Replenishment of Cash Advances
A. Certificate of No Unliquidated Cash Advance Administrative Support Staff-Accounting Unit
10. Salaries of Contract of Service

A. Notarized Contract Administrative Support Staff-Human Resource Management Unit
B. Duly Accomplished Daily Time Record (DTR)
C. Accomplishment Report
S.O., if applicable
FEES TO
BE PAID
Submit Disbursement 1. Records, assign DV number None 5 minutes Data Controller II/ Data
Voucher to Office of the and forwards DV with Encoder
Chief, Admin supporting documents to Office of the Chief, Admin
concerned Accounting Staff
2. Process DV as to None Simple: 5 minutes Administrative Assistant VI

completeness of supporting Accounting Unit
documents, validity and Complex:
correctness of claims. 3 hours
Compute and deduct
applicable taxes. Initial in DV
3. Prepares Obligation Requests None 10 minutes Senior Data Encoder,

and Status (ORS), Budget Officer
reviews/ascertains fund Budget Unit
Page 49 of 70
FEES TO
BE PAID
availability and signs Box B of
ORS in accordance with
Manual of Approval and Data Controller II/
forward to Admin receiving / Data Encoder I
releasing Office of the Chief, Admin
Forwards the documents to

Concerned Divisions
4. Division Chief signs ORS None 5 minutes Concerned Division

Chief
Page 50 of 70
FEES TO
BE PAID
5. Receives DV w/signed ORS None 15 minutes Data Controller II/

and forward to Accounting Data Encoder I
Unit Office of the Chief, Admin
Prepares the Journal Entry Admin Officer I,

Voucher (JEV) Accountant II
Accounting Unit
Review and sign Box A of DV
and JEV based on Manual of Head, Administrative
Authorities. Support Staff
Admin Head initials DV
6. Assistant Director signs the None 5 minutes Assistant Director

DV
7. Received DV w/ attached None 30 minutes Data Controller II/

supporting documents and Data Encoder I
account details, Prepares List Office of the Chief, Admin
of Due and Demandabe
Accounts Payable (LDDAP), Administrative Aide VI,
Advice Debit Account (ADA), Administrative Assistant,
Advice of Check Issued and Administrative Officer I
Cancelled (ACIC) or check for Cashier Unit
payment, and Check the
Page 51 of 70
FEES TO
BE PAID
balance of Notice of Cash
Allocation (NCA).
Check/Sign the LDDAP

(ADA), ACIC
8. Signs the LDDAP(ADA) and None 5 minutes Accounting Unit

ACIC
9. Records and forwards None 5 minutes Administrative Aide VI,

LDDAP, ACIC or checks to Administrative Assistant
Land bank of the Philippines. Cashier Unit
TOTAL: None Simple: 1hr and 25

minutes
Complex: 4hrs and

20 minutes
(Minimum of 5DV
per batch)
Page 52 of 70
PROCESSING OF LEAVE APPLICATIONS
This refers to the application for leave of current LMB employees.
Bureau
Who may avail: LMB Current Employees
Duly filled-up application for leave signed by concerned

division chief
FEES TO BE
PAID
1. Submit filled-up leave 1. Received, records None 5 minutes Data Controller II/ Data
application to Office of and forwards to Encoder
the Chief, Admin the concerned HR Office of the Chief, Admin
Staff
2. Verify the available None 10 minutes Senior Data Encoder

leave credits, and Human Resource
update the Management Unit
employee’s leave
record
Page 53 of 70
FEES TO BE
PAID
Signs the Leave None Head, HRMU

Application and
forwards to the
Office of the
Assistant Director
for approval
3. Assistant Director None 5 minutes Assistant Director

approves and
signs Leave
Application
4. Received and None 5 minutes Senior Data Encoder

records approved HRMU
Leave Application
Page 54 of 70
Issuance of Certification of Land Area for IRA Purposes
This Certification serves as a requirement in the Internal Revenue Allotment (IRA) of the local government units per
Republic Act No. 7160 otherwise known as the Local Government Code of 1991.
Classification: Complex
Who may avail: Local Government Units (LGUs)
Letter of Request from the Local Government Unit Concerned LGU
Political Boundary Map (Optional) Concerned LGU
PAID TIME
1. Submit letter of request for 1. Receives and scans
land area certification letter of request for Administrative Assistant III,
land area certification None 10 minutes Records and Knowledge
for IRA purposes, and Management Division (RKMD)
encodes to DTS
2. Updates to DTS and
Administrative Assistant II,
forwards to GSD None 10 minutes
3. Receives, records, and
route to Evaluation and Administrative Aide IV,
Statistics Section Office of the Division Chief
None 5 minutes
(ESS)
Chief,
4. Reviews and verifies
Land Area of Engineer III,
None 10 minutes
requesting LGU based GSD – ESS
from the LMB Land
Page 55 of 70
PAID TIME
Area Master List of Engineer III,
2016 GSD – ESS
5. Evaluates the maps

and documents
submitted by regions
and digitizes approved
Political Boundary Map None 1 day *Assigned Action Officers
submitted by the
Regional Offices and
prepares the Land
Area Certification
6. Finalizes, recommends Engineer III,
for approval, affixes GSD – ESS
initials, and approves
the Land Area *Assigned Action Officers
Certification
Chief,
None 20 minutes
Assistant Director,
Office of the Assistant Director
(OAD)
Director,
7. Receives, scans and
releases the Approved Administrative Aide III,
None 5 minutes
Certificate to the RKMD
concerned LGU
Page 56 of 70
PAID TIME
Administrative Assistant IV,
RKMD
1 Day
TOTAL:
50 Minutes
Page 57 of 70
REQUEST FOR ATTACHMENT OF PREVIOUS RECORDS (PR) – Internal Clients
This request serves to verify the availability of previous records prior to the action by the requesting Division
Office or Division: RKMD - Land Management Bureau
Who may avail All LMB Divisions
Memorandum signed by the Division Chief of Division concerned Requesting Division concerned
FEES TO PROCESSING
BE PAID TIME
1. Office Memorandum 1. Receive the Memorandum None 15 minutes Administrative Assistant III
requesting for previous from requesting Division Office of Chief
records
1.1. Encode the Memo to
RDMS for assignment of
tracking number and RKMD
Document Tracking Slip
1.2. Forward Memorandum to
the Chief for referral to
section/unit concerned
2. Verification of the availability None 30 minutes Administrative Assistant III
of previous records from (Survey Records Unit/Public
LAMS and inventory of Land Unit)
physical records
2.1 If records are available,

the folder paging is
updated;
Page 58 of 70
2.2 Forward result of
verification to
Records/Action Officer
for preparation of Memo
3. Preparation of Memorandum 15 minutes Administrative Assistant III /

to the division concerned Records Officer III
based on the verification (Survey Records Unit/Public
conducted by Records Land Unit)
Verifier
4. Review and Approval of None 10 minutes Section Chief/

Memorandum Assistant Division Chief
4.1 Records/Action
Officer forwards
Memo to the
Section Chief /Assistant
Division Chief for
review
4.2 Records officer then

forward
Memorandum to
the Chief for his
approval
5. Encoding and releasing of None 10 minutes + 2 Record Officer I

Memorandum together with hours (batch (Office of the Chief)
the previous records up time)
Page 59 of 70
5.1 Encode approved
memo to RDMS
2. Receives Previous 5.2 Release to division

Records (PR) from RKMD concerned
together with the
transmittal Memorandum
3 hours and
TOTAL:
33 minutes
Page 60 of 70
Request for IT Technical Support
Office or Division: Information and Communication Technology Section, Land Policy and Planning Division,
Who may avail: Officials and Employees of DENR
IT Service Request Form ICTS, LPPD
PROCESSING PERSONS
TIME RESPONSIBLE
4. Fill out and submit the IT Receive and evaluate the None 5 minutes Information Systems
Service Request Form IT Service Request Form Analyst III
signed by appropriate and recommend initial
section or division chief findings
Noted and Approved the IT None 5 minutes Chief ICTS
Service Request Form
Conduct troubleshooting/ None 20 minutes Information Systems
repair and orientation Analyst I/ IT Technical
Persons
TOTAL: NONE 30 minutes
Page 61 of 70
Preparation of Budget Proposal/Work and Financial Plan (WFP)
Office or Division: Project Development and Evaluation Section (PDES) – Land Policy and Planning Division
(LPPD), Land Management Bureau
Consolidated Proposed Work and Financial Plan Other Division
(WFP) With Complete Attachments and Covering
Memorandum
Budget Proposal/ Other Division
Proposed Work and Financial Plan (WFP) with
complete attachments and Covering Memorandum
PROCESSING PERSONS
TIME RESPONSIBLE
A. Phase 1 - Preparation of
Budget Proposal/Work
and Financial Plan (WFP)
3. Submit the required Receives, records, review, None 10 days Administrative Aide VI
documents for the initial evaluate, consolidate and
assessment and endorses the Budget Administrative Assistant
verification. *Make sure to Proposal/Proposed Work III
secure Order of Payment and Financial Plan (WFP)
that will be issued to the Office of the Development
Assistant Director and Management Officer II
Director for their
recommending approval Planning Officer III
Page 62 of 70
PROCESSING PERSONS
TIME RESPONSIBLE
Chief, Project Devt. and
Eval. Section
Chief, Land Policy and

Planning Division
Review, initials, signs and None 1 day Assistant Director
endorses the Budget
Proposal/Proposed Work
to the DENR - Policy and Acting Director
Planning Service
B. Phase 2 – Finalization of
Budget Proposal/Work
based on National
Expenditure Program
(NEP) or General
Appropriations Act (GAA)
Issue Memorandum to all None 3 days Administrative Assistant
Divisions to prepare/draft III
the Proposed Work and
Financial Plan (WFP) in Development
consonance with the Management Officer II
Priority Programs of the
Secretary and Budget Planning Officer III
Ceiling based on NEP or
GAA Chief, Project Devt. and
Eval. Section
Page 63 of 70
PROCESSING PERSONS
TIME RESPONSIBLE
Chief, Land Policy and
Planning Division
Review, initials, signs and None 1 day Assistant Director
endorses the Final
Consolidated Work and
Financial Plan (WFP) to the
DENR Policy and Planning Acting Director
Service
Submits the Final and None 2 hours Administrative Aide V
Approved Consolidated
Work and Financial Plan
(WFP) to the DENR Policy
and Planning Service
TOTAL NONE 15 days &

2 hours
Page 64 of 70
Preparation and Approval of Land Policies
Office or Division: LPPD-Policy Development Section (PDS) – Land Policy and Planning Division (LPPD),
Draft policy with Covering Memorandum Other Division
None
PAID TIME
1. Submission of draft Policy Receive and Review the None 1 day PDS Staff
per Division to LPPD format of the draft policies
and schedule the policy
deliberation at the Policy
Formulation Group (PFG)
Deliberate the draft policies None 1 month Policy Formulation Group
together with the concerned (PFG)/PFG
proponents Note: PFG Meeting Secretariat/Proponents
is held once a
month.
Revise the draft policies None 1 day PDS Staff
based on the
corrections/agreements in
the PFG deliberation and
endorse for final deliberation
and discussion at the Policy
Page 65 of 70
PAID TIME
Review Committee (PRC)
level
Deliberate, review, evaluate None 2 months Policy Review Committee
and finalize the draft policies (PRC)/PRC
with the concerned (Maximum of Secretariat/Proponents
proponents 2
deliberations)
Note: PFG Meeting

is held once a
month.
Prepare the Complete Staff None 1 day PDS Staff/PRC
Work (CSW) together with Chairman/Director
the final draft of the policy to
the PRC Chairman for his
initial and endorse to the
LMB Director for
consideration and approval
(for LMB issuances) or to the
Undersecretary for Policy,
Planning and Foreign-
Assisted Programs (for
DENR issuances)
Release the CSW and final None 1 day Releasing Clerk
draft of policy to DENR
Central Office
TOTAL NONE 70 days
(3 months &
4 days)
Page 66 of 70
VII. FEEDBACK AND COMPLAINTS
FEEDBACK AND COMPLAINTS MECHANISM

How to send a 1. Answer the Client Satisfaction Survey Form.
feedback? 2. Answer the feedback portion on suggestions,
commendations and complaint, if applicable.
3. Detach the feedback portion.
4. Drop it in the designated drop box in front of the Public
Assistance Unit Office.
How feedback is Every Friday, the Public Assistance Officer shall open the
processed? drop box, and compile and record all feedback submitted.
Feedback requiring answers shall be forwarded to the

relevant offices and where they are required to answer
within three (3) days upon receipt of the feedback.
The answer of the concern office shall be then relayed to

the client.
For inquiries and follow-ups, clients may contact the

following telephone number and email address:
lmb.rkmd@yahoo.com
8255-4362
Loribelle P. Lluz (Public Assistance Section)
How to file complaints? Answer the complaint portion at the bottom of Client
Satisfaction Survey Form, detach and drop it at the
designated drop box in front of the Public Assistance Unit
Office.
Complaints can also be filed via telephone. Make sure to

provide the following information:
o Name of person being complained

O Incident
O Evidence
Page 67 of 70
The Head, Public Assistance Section (PAS, RKMD) shall
How complaints are open the
processed? complaints drop box on a weekly basis and evaluate each
complaint. The complaints shall be classified according to
gravity:
 Minor
 Moderate
 Very Grave
Upon evaluation, and approval of the RKMD Chief, the

Head, PAS shall forward the complaint to the relevant office
for
their appropriate action. The minor complaint shall be
submitted to RKMD Chief; moderate to Office of the
Assistant
Director; and very grave complaint to the
Office of the Director.
Contact Information of Ground Floor HPGV Building (Formerly Accelerando),
Anti-Red Tape Authority 395 Senator Gil J. Puyat Avenue, 1200 Makati City
(ARTA) Hotline: 1-ARTA (1-2782)
Contact No.: (02) 478-5091, 478-5099
Email: complaints@arta.gov.ph
Web: http://arta.gov.ph/pages/complaintform.php
Contact Information of Bahay Ugnayan, J.P. Laurel Street Malacañang, Manila

Presidential Complaint Hotline:8888
Center (PCC) Contact No. (02)736 8621, 736 8645, 736 8603, 736
8629, 736 8621
Email: pcc@malacanang.gov.ph
Web: https://op-proper.gov.ph/presidential-action-center/
Contact Information of Text: 0908 881 6565

ARTA Contact Center ng Contact No.: 1-6565 (Php 5.00 + VAT per call anywhere in
Bayan (CCB) the Philippines via PLDT landlines)
Email: email@contactcenterngbayan.gov.ph
Web: http://contactcenterngbayan.gov.ph/contact-us
Contact Center of the Ombudsman Building, Agham Road, North Triangle,

Office of the Diliman, Quezon City
Ombudsman (OMB) Contact No.: (02) 9262-OMB (662)
Text Hotline: 0926 6994 703
Lifestyle Check: (02) 927-4102, 927-2404
Trunkline: (02) 479-7300
Email: pab@ombudsman.gov.ph
Page 68 of 70
VIII. LIST OF OFFICES
OFFICE OFFICE ADDRESS CONTACT DETAILS

Office of the Director 880 F.R. Estuar Building Quezon Ave. (02) 8255-7056
Brgy. Paligsahan, Quezon City
(02) 8255-2139
Penthouse
Office of the Assistant Director 880 F.R. Estuar Building Quezon Ave. (02) 8255-7040
Penthouse
Land Policy and Planning 880 F.R. Estuar Building Quezon Ave. (02) 8255-5475
Division Brgy. Paligsahan, Quezon City
2nd Floor
Records and Knowledge 880 F.R. Estuar Building Quezon Ave. (02) 8255-7072
Management Division Brgy. Paligsahan, Quezon City
Lower Ground
Land Management Division 880 F.R. Estuar Building Quezon Ave. (02) 8255-5486
3rd Floor
Geodetic Survey Division 880 F.R. Estuar Building Quezon Ave. (02) 8255-5469
Mezzanine
Page 69 of 70
Legal Division 880 F.R. Estuar Building Quezon Ave. (02) 8255-5461
Mezzanine
Commission on Audit 880 F.R. Estuar Building Quezon Ave. (02) 8255-5462
Mezzanine
Page 70 of 70

LMB Citizens Charter With Notarized

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LMB Citizens Charter With Notarized

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Department of Environment and Natural Resources

Land Management Bureau

To accomplish this mandate, the Department shall be guided by the following

1. Assure the availability and sustainability of the country's natural resources

2. Increase the productivity of natural resources in order to meet the demands

3. Enhance the contribution of natural resources for achieving national

4. Promote equitable access to natural resources by the different sectors of

5. Conserve specific terrestrial and marine areas representative of the

II. LAND MANAGEMENT BUREAU (Executive Order 192, sec. 14)

1. Recommend policies and programs for the efficient and effective

3. Assist in the monitoring and evaluation of land surveys, management and

4. Issue standards, guidelines, regulations and orders to enforce policies for

5. Develop operating standards and procedures to enhance the Bureau's

7. Perform other functions as may be assigned by the Secretary and/or

LMB at the forefront of land administration and management and world-class

Provide direction through the development of long and medium-term strategic

Formulate policies for the efficient and effective administration and

 Provide efficient, prompt, and corrupt- free services tantamount to

 Ensure strict compliance to laws, rules and regulations and high

 Attend to all applicants or requesting parties who are within the

We are the manifestation of dedicated public servant and competent land

For the good of all and LAND public, we serve.

LAND MANAGEMENT BUREAU

RECORDS AND KNOWLEDGE MANAGEMENT DIVISION

Issuance of certified copies of documents (Friar Lands, 8

GEODETIC SURVEYS DIVISION (EXTERNAL SERVICES)

Request for Registration, Renewal, and Transfer of 15

Issuance of Authority to Print Survey Forms 20

LEGAL DIVISION (EXTERNAL SERVICES)

Rendition of Legal Opinion 23

LAND MANAGEMENT DIVISION (EXTERNAL SERVICES)

Processing of Taguig Land Applications covered by 25

Request for House Tagging Verification 30

ADMINISTRATIVE SUPPORT STAFF (INTERNAL SERVICES)

Issuance of Official Receipt 33

Issuance of Order of Payment 34

BIDS AND AWARDS COMMITTEE (INTERNAL SEVICES)

Issuance of Certification if Purchase Request is Included in the APP 35

Approval of Action Documents 38

OFFICE OF THE ASSISTANT DIRECTOR (INTERNAL SERVICES)

For Signature/Initial of Action Documents 40

ADMINISTRATIVE SUPPORT STAFF (INTERNAL SERVICES)

Issuance of Certificate of Employment 42

. Issuance of Service Records 44

Processing of Disbursement Voucher (DV) 46

Processing of Leave Applications 53

GEODETIC SURVEYS DIVISION (INTERNAL SERVICES)

Issuance of Certification of Land Area for IRA Purposes 55

RECORDS AND KNOWLEDGE MANAGEMENT DIVISION

Request for Attachment of Previous Records 58

LAND POLICY AND PLANNING DIVISION

Request for IT Technical Support 61

Preparation of Budget Proposal/Work and Financial Plan (WFP) 62

Preparation and Approval of Land Policies 65

Office or Division: Records and Knowledge Management Division

1.5 Encoding of request Records Officer I

2. Verification of the 30 minutes Admin Assistant III and

2.1 If records are

2.2 If records are not

2.3 Records/Action Administrative Assistant III

2.4 Records/Action Records Officer III

3.1 Prepares order of A. Certified copy fee: Administrative Assistant III /

4. Approval of letter 10 minutes Section Chief