1C DEALING WITH PROBLEMS ON THE PHONE

1. What sort of Problems does this person have on the phone?

1) I'm sorry, can you speak more slowly, please?The other person
speaks too quickly
2) Can you repeat your name, please? Can't hear the other person
3) I'm affraid Olympia Patel doesn't Work here. Ring the wrong
number
4) I'm affraid i can't hear you at all. There's a lot of noise
5) Mr Cybulska? Are you there? Mr Cybulska? Phone runs out in the
middle of conversation.

2. Listen to Kiko take a difficult call. What Problems does she

have? Does she deal with the problem well? Kiko haved Problems
with a lot of noise in Telephone, Kiko can’t hear Robert voice, Yes, Kiko
finally can hear Robert voice Verry well, after Robert calling again.

3. Complete the sentence with words for dealing with Problems in

the pohon.
1) I'm sorry, who's calling ? Can you repeat your name please?
2) I'm very sorry, i still didn't catch your name. Could you say it
again, please?
3) Excuse Me a moment. I've got another call
4) Sorry about that. What can i do for you?
5) I'm affraid i can't hear you
6) I think we got can't talk
7) Thanks i'll Put you straight trought

4. Look at the phone conversations. Correct the receptionist's rude

responses.
1) Caller i'd like to speak to Matti, please.
Receptionist’s there’s no Matti here. (I'm affraid he's in a Meeting
right now. I takes him a message)
2) Caller ich möchte bitte mit Claudia sprechen.
Receptionist’s what? (I'm sorry can you repeat your name
please?)
3) Caller Oh hello, It's Mehmet here.
Receptionist’s who? (I'm sorry who's calling?)
4) Caller It's about the project.

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 Receptionist’s Wait. I have to answer the other phone. (Excuse a
moment, i've got another call)
5) Caller Hello, it's Mehmet again. We were speaking a minute a go.
Receptionist’s what happened to you? (Sorry about that. What i
can do for you?)
6) Caller I wanted to talk to stuard about the JW111.
Receptionist’s I don’t know what you're saying. (She Krépa her
own schedule, bit she 'll be happy to return your call and set up an
appointment. May i have your Telephone number? When would be
a good time to call you back?.)

1D MAKING ARRANGEMENTS ON THE PHONE

1. Work with a partner. Look at the pharases from a phone all

below . Is the conversation formal or informal?
1) I'd like to meet you. (Informal)
2) When are you available? (Formal)
3) Does ... Suit you? (Informal)
4) I'm affraid i'm not available on Tuesday. (Formal)
5) Shall we say ...? (Formal)
6) That Suits me. (Informal)

2. Listen to Fenola Young using the language from to talk to a

supplier on the phone. Why and when are they meeting? They
are meeting to discussion about software applications, they meet on ones
day of Tuesday (Wednesday) on Eleven ten

3. Listen to Fenola now using more informal language to talk to a

colleague, Sven. Why and when are they meeting? They meet for
lunch on thursday at twelve thirteen instead

4. Listen again and write down the equivalent informal pharases to

the formal one from 1.
1) Can we meet for lunch next week?
2) When are you free? It's Tuesday OK for you?
3) Sorry, i can't make it on Tuesday. How about Thursday at 12.30
instead? Sound's good

Formal

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 1) I would like to arrange appointment for lunch
2) Do you have anytime on your mind?. How about Tuesday?
3) Unfortunately, i don’t téhnik i won’t be available on Tuesday, but i
Will be available on Thursday at 12.30

5. Listen to the end of a phone call between a costumer and a

Sales Rep and answer questions 1-3.
1) What do they arrange? They arrange meeting
2) What Is planned for the 30th? Coming to London
3) What Is planned for the 1st? Begin to trip

6. Listen again and complete These sentences.

1) Can we arrange a meeting then?
2) How about Tuesday the 31st?
3) I preffer the Wednesday.
4) The 1st of February? Yes, that was me.

7. Sergio calls Elena again. Listen and answer questions 1-4.

1) What the main reason for his call? The main reason Is about Sergio
visit for meeting
2) What else do they talk about? They talk about weather
3) What can't Sergio make? Sergio affraid just realized can’t maké for
the Wednesday
4) What do Sergio and Elena move back? Move back to Thursday
afternoon, after lunch at 2 o'clock

8. Read this sentence and then change the diary page below.

Fabio can’t make the 27th, so we'll bring the meeting forward a
day and move the tour back a day.
26 27 28
Meeting at 9.30 a.m
Tour at 3p.m

Rizky Fatur Rahman

MKS 2 D

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