- Case study Selection of Respondents - Call Center Agents that are not in a relationship.

(Single) GROUP
GOOD NO.
SHEPHERD
CATHEDRAL SCHOOL 1
Omega Avenue corner Rado Street, Fairview, Quezon City

METHODOLOGY MATRIX
RESEARCH TITLE Nocturnal Reality: The Lived Experiences Among People Working in BPO Industry
Albert A. Bernardo, Francis Zachary O. Chico, Godwin John R. Dalupang, Vaughn Nicholas G. Ligaya, Rolan C.
RESEARCHERS Polizon, Carlo Angelo Tagnipez
GRADE & SECTION 11 - Hope

SELECTION OF RESEARCH METHODS FOR DATA

RESEARCH DESIGN INSTRUMENTATION
INFORMANTS ENVIRONMENT VERIFICATION

- Interview Guide:

1. What has driven you to

work in BPO industry?

2. How does working in

BPO help you improve
your relationship with the
people inside the
- Technohub (University company you are
- Proof Reading working?
- Call center agents of the Philippines, 1101
- Case study
that are not in a Commonwealth Ave,
(Exploratory) - 3 Experts will check 3. What is your potential
relationship (Single). Diliman, Quezon City,
the research journal. career growth in BPO
Metro Manila) industry?

4. If you already have a

career growth in BPO
industry, how did you
achieve it?

5. Do you see yourself

having a long term career
in BPO industry?