Enerflex Middle East & Africa

Controlled Document
EMEA Business Continuity Plan – COVID 19

EMEA Business Continuity Plan – COVID 19

DOCUMENT INFORMATION

EFX Doc. No.: EFX-MEA-QES-P-111 Rev: 00

Prepared by: Ahmad Rahim Date: 12-March-2020 Signature:

Reviewed by: Imran Fazal Date: 12-March-2020 Signature:

Approved by: Phil Pyle Date: 12-March-2020 Signature:

DOCUMENT DISTRIBUTION

Copy Name Hard Electronic

01 Document Control

02 All Enerflex EMEA Personnel

03

04

05

06

REVISION STATUS

Rev Date Description Prepared

Reviewed by Approved by
by

00 05.03.2020 AR IF, GE, MZ, GK,

Issue for Review PP
HK

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Controlled Document
EMEA Business Continuity Plan – COVID 19

Revision History Tracking Record

Item Page Section Comments

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 Enerflex Middle East & Africa
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EMEA Business Continuity Plan – COVID 19

TABLE OF CONTENT

Contents
1. INTRODUCTION .................................................................................................................................4
1.1 COMMON SIGNS OF INFECTION .................................................................................................................4
2. PURPOSE ...........................................................................................................................................4
3. SCOPE ................................................................................................................................................5
4. REFERENCES, FORMS, FILES & DOCUMENTS .............................................................................5
5. DEFINITIONS, ACRONYMS AND ABBREVIATIONS ........................................................................5
6. BUSINESS CONTINUITY PREPAREDNESS ....................................................................................6
6.1 Risk Assessment .................................................................................................................................................6
6.2 General Prevention and Mitigation Measures .....................................................................................................7
6.3 Strategic Preparedness and Emergency Response by Departments & Business Units .......................................8
6.3.1 SENIOR MANAGEMENT TEAM (SMT) ........................................................................................................8
6.3.2 IT & COMMUNICATION .................................................................................................................................8
6.3.3 HUMAN RESOURCES (HR) ............................................................................................................................ 8
6.3.4 FINANCE ........................................................................................................................................................... 9
6.3.5 HSE.....................................................................................................................................................................9
6.3.6 SUPPLY CHAIN ................................................................................................................................................9
6.3.7 OPERATIONS & PROJECTS ......................................................................................................................... 10
6.3.7.1. GUIDELINES FOR COUNTRY SPECIFIC PLANS ............................................................................. 10
6.4 Privacy .............................................................................................................................................................. 11
7. ATTACHMENTS............................................................................................................................... 11

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EMEA Business Continuity Plan – COVID 19

1. INTRODUCTION

Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common
cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-
CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). A novel coronavirus (nCoV) is a
new strain that has not been previously identified in humans.

Coronaviruses are zoonotic, meaning they are transmitted between animals and people. Detailed
investigations found that SARS-CoV was transmitted from civet cats to humans and MERS-CoV
from dromedary camels to humans. Several known coronaviruses are circulating in animals that
have not yet infected humans.

COVID-19 is the infectious disease caused by the most recently discovered coronavirus. This
new virus and disease were unknown before the outbreak began in Wuhan, China, in December
2019.

On 30 January 2020, WHO announced that the COVID-19 outbreak was a Public Health
Emergency of International Concern.

There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to
prevent illness is to avoid being exposed to this virus. However, as a reminder, Enerflex
recommends everyday preventive actions to help prevent the spread of respiratory diseases,
including viruses such as; cold, flu and COVID-19.

People can catch COVID-19 from others who have the virus. The disease can spread from
person to person through small droplets from the nose or mouth which are spread when a person
with COVID-19 coughs or exhales. These droplets land on objects and surfaces around the
person. Other people then catch COVID-19 by touching these objects or surfaces, then touching
their eyes, nose or mouth.

People can also catch COVID-19 if they breathe in droplets from a person with COVID-19 who
coughs out or exhales droplets.

1.1 COMMON SIGNS OF INFECTION

Common signs of infection include respiratory symptoms, fever, cough, shortness of

breath and breathing difficulties. In more severe cases, infection can cause pneumonia,
severe acute respiratory syndrome, kidney failure and even death.

2. PURPOSE

This document is developed to provide guidelines to the EMEA business leaders and employees
for taking preventive measures on immediate basis and to prepare the respective teams to act

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EMEA Business Continuity Plan – COVID 19

under more critical situation to ensure business continuity, health and safety of EMEA employees
and its customers during outbreak of Corona Virus (COVID-19) till situations becomes normal.

3. SCOPE

This procedure is applicable to all Enerflex employees, suppliers, sub-contractors at all Enerflex
office and sites in EMEA.

4. REFERENCES, FORMS, FILES & DOCUMENTS

World Health Organization https://www.who.int/health-

topics/coronavirus
Country MOH
Bahrain EFX-MEA-QES-P-404
Oman EFX-MEA-QES-P-500
Kuwait EFX-MEA-QES-P-800
Hazards and Effects Management Process
Attachment 1
(HEMP) COVID-19

5. DEFINITIONS, ACRONYMS AND ABBREVIATIONS

For all standard company abbreviations see EFX-MEA-PJ-A-001 Users Guide to Definitions,
Abbreviations and Acronyms.

CoV Coronaviruses
COVID-19 Corona Virus Disease 2019
EFX Enerflex
HSE Health Safety and Environment
MOH Ministry of Health
nCoV Novel Coronavirus
WHO World Health Organization

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EMEA Business Continuity Plan – COVID 19

6. BUSINESS CONTINUITY PREPAREDNESS

6.1 RISK ASSESSMENT

Hazards and Effects Management Process (HEMP) conducted for COVID-19, four scenarios
are identified, each scenario has Prevention and Mitigation Controls identified, refer to
Attachment-1 for details.

Table-1

Scenario Description

0 No reported cases in the country and multiple community

transmission elsewhere in the neighboring countries. (No reported
cases within EFX)
1 Multiple cases reported and limited local transmission in the
country. (No reported cases within EFX, probability of getting one
EFX employee infected)
2 Increasing number of cases and of more widespread reports of
localized human-to-human transmission in the country. (Multiple
reported cases in EFX)
3 Localized outbreaks within EFX teams and to & from nearby
communities (Probability of multiple EFX teams effected)

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EMEA Business Continuity Plan – COVID 19

6.2 GENERAL PREVENTION AND MITIGATION MEASURES

Below are the basic preventive measures to be followed by all EFX EMEA employees:

• Regularly and thoroughly clean your hands.

• Maintain at least 1-meter (3 feet) distance between yourself and anyone who is coughing
or sneezing.

• Avoid touching eyes, nose and mouth. (avoid touching your face)

• Make sure you, and the people around you, follow good respiratory hygiene

• *Stay home if you feel unwell. If you have a fever, cough and difficulty breathing, seek
medical attention. Follow the directions of your local health authority and inform your
supervisor.

(* If you are at site immediately report to site clinic or the nearest hospital as applicable)

Below are the specific preventive measures taken on all EFX operated offices and sites:

• Regular awareness session

• Provision of Hand sanitizers

• Provision of face masks

• Regular deep cleaning of offices and camp facilities.

• Regular monitoring of employee health, limiting to obvious symptoms of infection.

• At sites all delivery personnel and visitor temperature monitoring.

• At sites, arrival screening questionnaire to be filled by all, including contractor, EFX,

visitors and customer representative.

• Provision of isolation room at sites where possible.

• Any team member who has infected (COVID-19) family member or closed relative must
report this to his/her manager and to HSE.

• Any employee has symptoms of illness to stay home until getting better and free of fever
and other symptoms, consult doctor for further advise and inform your manager.

• HR & HSE has right to ask employee to perform medical test & checkups as necessary.

• If someone results +VE COVID-19 then follow the hospital and health authorities’
directions, including recommendation of getting family members, teammates, friends and
other’s details who were in physical contact with him.

• Inform your manager before your personal vacation trip is planned, manager shall
collaborate with HSE for correct advise and measures.

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EMEA Business Continuity Plan – COVID 19

• Follow corporate travel ban restrictions

• Ensure IT infrastructure is maintained well to work from home if needed

6.3 STRATEGIC PREPAREDNESS AND EMERGENCY RESPONSE BY DEPARTMENTS

& BUSINESS UNITS

The following actions are defined as minimum requirements by the below mentioned department
under all listed scenarios in table-1 to support business continuity in regional offices and at
project sites.

6.3.1 SENIOR MANAGEMENT TEAM (SMT)

EMEA Senior Management Team (SMT) shall take proactive measures in advance to
develop, review and update Site Specific Business Continuity Plans and provide necessary
support to regional teams.

SMT shall ensure that employee backup plans are in place and communicated
appropriately.

6.3.2 IT & COMMUNICATION

IT department shall take proactive measures to ensure:

• Remote work ability

• Maintain IT support continuity

6.3.3 HUMAN RESOURCES

Human Resources department shall take proactive measures to:

• Monitor employee business-related travel including appropriate approvals.

• Address employee questions concerning absences and any other concerns.

• Ensure compliance with local regulations on sick time and pay

• Ensure employee emergency contact details are current and available.

• Ensure a regional contingency plan for payroll is in place that accounts

• Communicate to employees

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EMEA Business Continuity Plan – COVID 19

6.3.4 FINANCE

Finance department shall take proactive measures to ensure:

• Timely vendor invoices

• Employee payments, and other related matters.

6.3.5 HSE

HSE department shall take proactive measures to:

• Monitor country specific governmental and other communications regarding

outbreak and propose updates to internal positions.

• Prepare education materials for employees on health risk and good hygiene.
(including minimizing physical contact).

• Ensure adequate supply of disinfectant products (hand sanitizer, cleaning solution,

etc. at all facilities).

• Remove suspected employee from workplace and determine, to the extent

possible:

o Duration of potential contamination.

o Identify employees contacted during period of contamination.

o Employee’s whereabouts at workplace during period of contamination.

• Ensure safe and secure facility evacuation and shutdown, if required.

• Arrange for disinfection of impacted workplace, when required.

• Communicate to country’s health authorities, as required.

• Update team on MOH and any other related matters.

• Request employees who had direct contact with effected employee to work
remotely to the extent possible until asymptomatic (min 14 days) in collaboration
with HR.

6.3.6 SUPPLY CHAIN

Supply chain department shall take proactive measures to:

• Expedite requested PPEs delivery.

• Follow up with vendors to minimize delivery delays.

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• Keep respective internal team updated on delivery schedules.

• Communicate with vendors to minimize face to face meetings.

6.3.7 OPERATIONS & PROJECTS

Operations & Projects department shall take proactive measures to:

• Apply developed business continuity plans to sustain operations

• Review material contents (customers and suppliers) to assess risk to supply chain
and projects in the event of business interruption & recommend mitigation steps.

• Evaluate inventory levels and alternate sourcing arrangements to mitigate risk of

disruption to existing supply chains.

• Ensure business risk is considered when entering into new contracts.

• Communicate to customers and suppliers as required.

If the minimum personnel cannot be maintained, consider remote work or reduce

services. In the event of somebody becoming Infected a minimum number would
have to go into quarantine, therefore keeping numbers of personnel available to
operate the plant.

o In case our field personnel are reduced, we would delay none critical
maintenance activities to focus on maintaining the compressors
operational.

o The deployment of additional human resources from other groups would

be considered but avoided if possible, in case of contamination from
outside sources, shall be communicated with HR & HSE for assessment.

o Essential materials i.e. Lubricating oils are being checked so we can

keep running in the event of an escalation in the situation.

o Staff are willing to extend their rotations in the event of travel delays,
quarantines etc.

6.3.7.1. GUIDELINES FOR COUNTRY SPECIFIC PLANS

Country Specific Contingency Plans are developed within EFX EMEA Operations, refer to
specific country plan for complete details;

• Work groups will be minimized in size and segregated as much as possible.

• Morning meetings will be conducted by discipline.

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EMEA Business Continuity Plan – COVID 19

• Minimum number of personnel to be working together on equipment where

necessary to complete tasks.

• When not, on-site personnel are encouraged to stay at their designated desks /
offices and to avoid contact as much as possible.

6.4 PRIVACY

In the event of an employee contamination, ensure privacy of affected employee is always

maintained except to the extent necessary to ensure safe workplace or as otherwise
required by law.

7. ATTACHMENTS

Attachment - 1 Hazards and Effects Management Process (HEMP) for COVID-19

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 Hazards and Effects Management Process (COVID-19)

Risk Assessment Matrix Risk Assessment Matrix (RAM) EFX or other

(RAM) Injury/Damage/Environmental reference to
Activity : COVID-19 Outbreak Injury/Damage/Environmenta Preventive Measures Mitigate Impact standards/J
l Impact with additional controls in place SA/TRA etc
(Residual)
HAZARD THREAT Probability Consequence Probability Consequence
(Potential to (scenario) (how (how bad) Controls (Barriers) (how likely) (how bad)
Event Consequence Recovery
do harm) likely) (number)
( letter)
Corona Scenario-0 EFX Getting C 3 Awareness on good hygiene Resources to B 2
Virus
No reported cases in the Rotational infected practices and other controls to transport
(COVID-
19) country and multiple employees with prevent and early recognize infected
Outbreak community transmission and Regional COVID-19, the symptoms or illness. employee to
elsewhere in the employees limited nearest
neighboring countries. boarding transmissi Information should be factual medical facility
through on. and focused on informing key capable of
different stakeholders about the providing
airports in only evolution of the situation required
the region. travelling regionally and in the specific medical care
employee country. to employee.
get Respective
Vendor effected Employees to report the HSE to have
arrival in from symptoms to his supervisor updated
country. illness. and work from home in case of information
flu or fever. from MOH to
Vendor is communicate
confined at International travel ban follow and get
arrival corporate directions through necessary
airport. Flexnet or contact your assistance.
supervisor. (International
President approval) (in case of offices, like
AUH, MCT, Admin or
HSE will call
Seek local vendor support ambulance)
instead of bringing someone
from other country.

Extension of rotation cycle for

rotational employees.

Extensive cleaning and

sanitization of offices and plant
facilities.

EFX-MES-QES-F-117 Rev. 00 28-11-2017

 Hazards and Effects Management Process (COVID-19)

Provision of Sanitizing Gels &

face masks.
Scenario-1 EFX Getting D 3 Consider Scenario-0 Establishment C 3
Multiple cases reported Employees infected controls in addition to of quarantine
and limited local interacting with below controls rooms at
transmission in the with infected COVID-19, remote sites.
country. personnel in Single Unnecessary travel to public
the country. employee places and gathering to be Isolate the
E.g. in malls, effected avoided. suspected
shops, from employee.
vendor illness International President
interactions. within a approval for International Screening of
team. travel. the respective
team.
Or Split Teams as practicable to
contain the outbreak should Arrange
Contractor one employee get infected. transportation
infected of suspected
person at Review the operational employee to
site. maintenance plans to prioritize nearest
the maintenance requirements. medical facility
by contacting
MOH.

Review
resource plan
to provide
coverage- site
specific backup
plan.

EFX-MES-QES-F-117 Rev. 00 28-11-2017

 Hazards and Effects Management Process (COVID-19)

Scenario-2 EFX Getting C 4 Consider Scenario-0 & 1 Establishment B 4

increasing number of employees infected controls in addition to of quarantine
cases reported and of infected with with below controls rooms at
more widespread reports virus COVID-19, remote sites.
of localized human-to- transmitting a complete Risks should be communicated
human transmission in it to fellow team in a transparent and consistent Resources and
the country. employees. effected way to stakeholders and to the information
from employees, according to the available from
illness. unfolding epidemiological MOH to
situation. transport
infected
International President employee to
approval for International nearest
travel. medical
facility.
HSE to contact MOH for
necessary guidance including
screening of suspected team, Site specific
team isolation for 14 days. Business
Continuity Plan
All type of visitors prohibited.

Security preventing all

outgoing traffic.

EFX-MES-QES-F-117 Rev. 00 28-11-2017

 Hazards and Effects Management Process (COVID-19)

Scenario-3 Localized Getting C 5 Consider Scenario-0, 1 & 2 Establishment B 5

Localized outbreaks. outbreak, infected controls in addition to of quarantine
transmission with below controls rooms at
of virus COVID-19, remote sites.
within EFX different Efficient risk communication is
teams and to teams essential, as is the monitoring Resources and
& from effected of employees’ perception so information
nearby from that concerns are addressed, available to
communities, illness, and misinformation and transport
hospitals may result rumors can be challenged. infected
etc.. in multiple employees to
fatalities Frequency of risk nearest
due to communication to the medical facility
overburde stakeholders and employees capable of
ning of has to be daily or continuous providing
medical and clear, tailored for specific required
facilities target audiences in content medical care
within the and in communication to employees.
country. methods.
Force Majeure
Quarantine the infected teams.

Use suitable PPEs.

EFX-MES-QES-F-117 Rev. 00 28-11-2017

 ENERFLEX MEA
HSE RISK ASSESSMENT MATRIX

LIKELIHOOD
PERSONNEL CORPORATE PROPERTY ENVIRONMENTAL REPUTATION
CONSEQUENCE IMPACT IMPACT IMPACT IMPACT IMPACT A B C D E
Rare Unlikely Possible Likely Almost Certain

Irreversible and irrecoverable changes to soil and/or water

Would threaten the effective Damage Public exposure through
One or more quality in the affected area. Lost of bio-diversity on a 5A 5B 5C 5D 5E
5 Catastrophic
fatalities
operation of one or more of Enerflex repair/replacement cost
regional scale. Loss of ecological or land-use function with
national or international 5 Catastrophic
MEA Business Units. >$1,000,000 media SIGNIFICANT HIGH EXTREME EXTREME EXTREME
little prospect of recovery to pre-incident condition.

Would threaten the effective

Substantial changes to existing soil and/or water quality in
operation of one or more of Enerflex Damage
Total permanent the affected area with significant change to bio-diversity Public exposure through 4A 4B 4C 4D 4E
4 Major
disability
Business Units for a period, or have repair/replacement cost
and/or change of ecological or land-use function. state media 4 Major
a significant effect on how it will >$100,001 MODERATE SIGNIFICANT HIGH EXTREME EXTREME
Eventual recovery of ecosystem or land use possible
operate in the future

Lost Time
No threat to the effective operation, Damage Changes to existing soil and/or water quality in the
Injury/ Widespread complaints and 3A 3B 3C 3D 3E
3 Severe
Temporary
but exposes Enerflex MEA to repair/replacement cost up affected area, with local changes to bio-diversity, but no
anger 3 Severe
unacceptable consequences to $50,001 to $100,000 loss of ecological or land-use function. LOW MODERATE SIGNIFICANT HIGH EXTREME
partial disability

No significant impact,
dealt with internally by Damage Changes to existing soil and/or water quality in the 2A 2B 2C 2D 2E
MTI/ Restricted work Limited complaints with
2 Serious
injury management repair/replacement cost up affected area, but no changes to bio-diversity or ecological
local impact 2 Serious
to $5,001 to $50,000 or land-use function. LOW LOW MODERATE SIGNIFICANT HIGH

Damage Possible incidental impacts to soil, water, flora and fauna

No significant impact routinely dealt 1A 1B 1C 1D 1E
1 Minor First Aid Injury
with by operational areas
repair/replacement cost up in a locally affected area, but without adverse ecological or No impact 1 Minor
to $5,000 land-use consequences LOW LOW LOW MODERATE SIGNIFICANT

A B C D E
RISK MANAGEMENT ACTION Rare Unlikely Possible Likely Almost Certain

Unacceptable risk. Activity not to proceed until we can modify the threat, frequency or consequence to reduce risk class to Moderate, Low or As
EXTREME Low as Reasonably Practicable (ALARP). Has happened in the Has happened at the
Has happened more
Never heard of in the Heard of in the Organization or more location or more than
Likelihood than once per year at
industry industry than once per year in once per year in the
the location
HIGH Modify the threat, frequency or consequences to reduce the risk class to Moderate, Low or As Low as Reasonably Practicable (ALARP). the Industry Organization

Expanded Definitions / Guidance for Assessing Likelihood

SIGNIFICANT Modify the threat, frequency or consequence to ensure the risk class is reduced to Moderate, Low or As Low as Reasonably Practicable (ALARP).
Industry Organization Heard of Has happened Location
By conducting a
By conducting a
reasonable search in
reasonable search in
e.g. Enerflex Incident
MODERATE Management responsibility must be specified – monitor to determine if risk changes and needs to be reassessed. e.g. the worldwide
Enerflex and its Database, reviewing
web, industry
contractors/subcontra the worldwide web,
literature, asking HSE
Definition Oil and Gas Industry ctors conducting industry literature, Specific asset
Advisers or
Enerflex contracted asking HSE Advisers
Operations staff. If in
work or Operations staff. If
LOW Manage by routine procedures. doubt, the Contractor
in doubt, the
should ask Enerflex.
Contractor should ask
Enerflex.

Note: All foreseeable events with the Risk Rating as Extreme or Severity Level 5 as Per Enerflex Risk Assessment Matrix will be considered Major Accident Hazards (MAH).
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