Poonam Kanojiya

Mobile : +91 9110583518

Email : Kanojiya.poonam96@gmail.com

OBJECTIVE:

To be in a responsible position where I can utilize my experience, analytical skills and

capabilities to the best to contribute to an organization growth, success and grow with
organization.

PROFILE SUMMARY:

• An IT professional with significant work experience in an enterprise level java based

application with overall experience of 2.4 years.
• Currently working at Wipro Ltd as a Production and Technical Support engineer in
supporting (Level-3) an enterprise level java based application having FedEx as client,
since October 2017 (to present).
• My scope of work involves providing support to users/Customers by solving
Incidents using ServiceNow as ticketing tool, Root cause Analysis, Monitor and
troubleshoot apps using Pivotal Cloud Foundry (PCF), Deployments and checkouts,
Providing accesses to users to web applications, Last point of escalation within customer
support department and mentoring junior team members in various technologies.
• Having good experience in different tools like Putty, Eclipse, Winscp, Application
Dynamics, Splunk.
• Hands on experience on Java, Oracle Database, Java messaging service (JMS), One
Automation (For managing batch jobs), Oracle WebLogic servers.
• Excellent Communication, Team Management skills and ability to handle diverse tasks
within the time frame, highly adaptable & flexible and motivational skills evident in
building team spirit.

TECHNICAL SKILLS:

• Programming Languages: Java, C (beginner level)

• Java Technologies: Java J2EE
• Performance Monitoring: Appdynamics, Splunk
• Front End: HTML, CSS, JavaScript
• Web/Application Server: Tomcat (Apache), WebLogic Server11c & 12c (Oracle)
• Environments: WINDOWS (7/8/10) and familiar to Linux
• IDE’s: Selenium IDE.
• Database: MySQL, Oracle 10g and 12g
• DevOps Tools: Jenkins (Build tool)

Public
Sensitivity: Internal & Restricted
 SKILLSET:

• Strong IT skills
• Excellent problem-solving skills
• Organizational skills to prioritize tasks
• Ability to explain technical issues clearly
• Good people skills & ability to work within a team
• Commitment to keeping up to date with the latest developments in IT

EDUCATION:
• Bachelor of Engineering (B.E), in Electronics Engineering from Shri Ramdeobaba
college of Engineering and Management, Nagpur, Maharashtra, India – May 2017.
• Higher Secondary Examination from Providence Girls High School Civil Lines, Nagpur,
Maharashtra, India – May 2011.

WORK EXPERIENCE:

Wipro Technologies Ltd Oct 2017– Present

Designation: Production Support Engineer

1) FedEx Ground
• Part of Transport Management System and Vehicle Management System Team
which manages line haul operations for our client FedEx. This includes trips and vehicles
related incidents solving without breaching SLA.
• Critical challenges managed by our team include identifying the bugs and fixes them by
doing root cause analysis in order to improve application performance and reduce the
ticket count.
• Using AppDynamics and Splunk for monitoring the performance of the applications
which Detects Errors and slow transactions, Monitors database query executions, CPU
and memory utilization, Keeps an eye on the performance of web servers and web
services etc.
• Our team is responsible for creating health rules on AppDynamics for WebLogic servers
and taking the appropriate action if servers goes to inappropriate state for avoiding
business impact.
• As a part of batch job monitoring our team will start/stop batch jobs using Jenkins in
case of any failure/Outage of one automation (Batch job monitoring tool).
• As a part of level-3 support I have participated in many deployments for doing the
checkouts (Verifying Server health, Verifying logs, restarting the servers using React).
• Monitoring of JMS queues.
• Providing access to users to web applications using Oracle database.
• Diagnose problems and solve issues under time constraints.
• Rapidly respond to emergency situations, including direct response as well as
coordination of other IT staff, both during and outside of normal business hours.

Achievements: Performed automation for updating the Registration Expiration date for vehicle
using Selenium IDE in order to reduce manual efforts and time saving.

Public
Sensitivity: Internal & Restricted
 PERSONAL MEMORANDUM:

 DOB : 1 May 1996

 Sex : Female
 Languages known : English, Marathi & Hindi
 Others & Interests : Travelling, Dancing and learning different languages (Telugu
and Korean)
 Current Address : Padma Sri Gardens Layout, Gowlidoddy, Hyderabad,
Telangana- 500075

Public
Sensitivity: Internal & Restricted