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Williamsport, PA. 17701 U.S.A.

SERVICE
LETTER
Telephone +1 (800) 258-3279 (U.S. and Canada)
Telephone +1 (570) 323-6181 (International)
Facsimile +1 (570) 327-7101
Email Technicalsupport@lycoming.com
www.lycoming.com

Service Letter No. L273

January 5, 2018

TO: Customers affected by LW-13923 Connecting Rod Bushings listed in Table 2 of Service
Bulletin No. 632.
SUBJECT: Service Bulletin No. 632 Customer Care Program

Background

Service Bulletin No. 632 advised owners that a small, time-bounded lot of connecting rod bushings
reached the field with a small probability of being outside factory specifications. It further recommended
that any owner of an affected engine should have their engine inspected and repaired, if necessary.
Customers who purchased an affected factory new, rebuilt, or overhauled engine from Lycoming are
covered under their Lycoming Limited Factory Warranties and should file a warranty claim.
Customers with affected engines that were overhauled or repaired by someone other than Lycoming
should first check with their field service provider for warranty coverage. Because many service providers
do not provide a comprehensive warranty, Lycoming is pleased to announce a Customer Care Program that
is intended to substantially reduce the financial burden of complying with Service Bulletin No. 632.
Under the Program, owners of Qualifying Engines, as described below, may apply for a credit in the
amount shown in Table A from Lycoming for complying with Service Bulletin No. 632. The credit amounts
in this Program are in addition to, and separate and apart from Lycoming Replacement Parts Limited
Warranty. For any bushing that does not pass this inspection, customers are also covered under the terms of
their Lycoming Replacement Parts Limited Warranty for replacement of the bushing(s).

Coverage

A Qualifying Engine is a Lycoming engine that has been field overhauled or field repaired with genuine
Lycoming connecting rod bushings, part number LW-13923, shipped from Lycoming during the dates
identified in Table 2 from Service Bulletin No. 632. This Program applies only to engines with genuine
Lycoming connecting rod bushings sold by a Lycoming Distributor as spare parts and installed by field
overhaul or repair facilities. This Program expires on September 30, 2018.

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©2018 Avco Corporation. All Rights Reserved.
Lycoming Engines is a division of Avco Corporation.
 Table A

Engine Application Credit Credit Code

4 Cylinder Fixed Wing $975 SB 632 CCP 4 CYL FIXED

6 Cylinder Fixed Wing $1,325 SB 632 CCP 6 CYL FIXED

6 Cylinder Turbo Fixed Wing $1,550 SB 632 CCP 6 CYL TURBO

4 Cylinder Helicopter $1,275 SB 632 CCP 4 CYL HELI

6 Cylinder Helicopter $1,625 SB 632 CCP 6 CYL HELI

Bushing Information from Table 2 of Service Bulletin No. 632

Part Number
Description Shipped from the Factory Between
(P/N)
LW-13923 Connecting Rod Bushing 18 November 2015 and 15 November 2016

Exclusions

This Program does not apply to the following:

• Engines that are not affected by Service Bulletin No. 632

• Engines that appear in Table 1 of Service Bulletin No. 632. These engines are covered under
Lycoming’s Factory Warranties.
• Engines which received bushings pre-installed in a connecting rod assembly purchased as
spare parts from Lycoming. These engines are covered under Lycoming’s Factory Warranty.

Credit Application

To receive a credit under this Program, an *FAA authorized service provider must have complied with
any revision of Lycoming Service Bulletin No. 632, FAA Airworthiness Directive 2017-16-11, or its
international equivalent. Customers who own Qualifying Engines now have the option to contact an
Authorized Lycoming Distributor and file a Customer Care claim for the amounts shown in Table A. The
engine owner will be required to submit signed, legible, and complete copies of the following documents to
the distributor to accompany the claim:

1. A copy of invoice, maintenance record, or log book entry showing that the engine was
previously overhauled or repaired with a Lycoming part number LW-13923 Connecting Rod
Bushing, shipped from Lycoming during the dates identified in Table 2 of Service Bulletin No.
632.

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 2. A copy of the log book or maintenance record entry showing compliance with Service Bulletin
632 or Airworthiness Directive 2017-16-11.

The engine owner will also need to indicate the Credit Code from Table A which corresponds to their
engine application when filing the Customer Care claim with an Authorized Lycoming Distributor. This
Credit Code will assist in the processing of this claim.

NOTE
An “FAA authorized service provider” is any maintenance provider who is authorized under
the U.S. Federal Aviation Regulations or their foreign equivalents to perform the services
described in Service Bulletin No. 632.

Other Terms and Conditions

1. This Program expires on September 30, 2018, and all claims must be received by Lycoming
prior to September 30, 2018.
2. Preexisting unpaid Service Bulletin No. 632 warranty claims for Table 2 customers of LW-
13923 Bushings will be processed under the guidelines of this Service Letter. Customers that
have already submitted warranty claims do not need to submit again.
3. Only Lycoming can modify this Program. No Lycoming distributor, agent, or employee is
authorized to make any modification, extension, or addition to this Program.
4. This Customer Care Program does not alter, amend, modify, or supersede any Lycoming
Limited Warranty.
5. Lycoming reserves the right to deny participation in this Program to any customer or service
provider who, in Lycoming’s sole judgment, (1) fails to provide necessary documentation;
(2) abuses, misuses, or makes any false submission under this program. Fraudulent
submission of multiple requests could result in federal prosecution under the U.S. Mail Fraud
Statutes (18 USC, Section 1341 and 1342).
6. If any term is held to be illegal or unenforceable, the legality or enforceability of the
remaining terms shall not be affected or impaired. This Program is void where prohibited,
taxed or restricted by law.
7. This Program is governed by and construed under the laws of the Commonwealth of
Pennsylvania. All legal action relating to this Program (including denial of any credit) must
be filed in the United States District Court for the Middle District of Pennsylvania or the
Court of Common Pleas of Lycoming County, Pennsylvania.

Questions regarding this Customer Care Program should be directed to your Authorized Lycoming
Distributor or visit https://www.lycoming.com/sb_632_faqs for additional details.

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