A Project Report On

“A Study on

In the partial fulfillment of the Degree of

Masters in Management Studies

Under

University of Mumbai

By

Mrs. Sukanya Subramanian.

[MMS Semester III Roll No: 18063]

Specialization: Operations

Batch: 2018 – 2020

Under the Guidance of

Dr. Raghavendra Bendigeri

Oriental Institute of Management

Vashi, Navi Mumbai-400703

 DECLARATION

This is to declare that Sukanya Subramanian student of Oriental

Institute of Management (OIM), Vashi MMS (Operations) batch 2018-2020, has given

original data and information to the best of my knowledge in the project report titled “A

Study On is a record of independent work carried out by me

under the guidance and supervision of the Dr. Raghavendra Bendigeri towards the partial

fulfillment of requirement for the M.M.S. degree course under University of Mumbai.

I also agree in principal not to share the vital information with any other person

outside the organization and that I have not submitted it for any award or any other title,

degree or diploma.

Date:

Place: Navi Mumbai

Name: Sukanya Subramanian

Roll No: 18063

Specialization: OPERATIONS

Batch: 2018-2020
 CERTIFICATE

This is to certify that the project entitled “A Study On ,submitted

to Oriental Institute of Management, Navi Mumbai in the partial fulfillment of the

requirements for the award of the degree of Master in Management Studies of University

of Mumbai embodies the results of bonafide project work carried out by Sukanya Subramanian

under my guidance and supervision.

To the best of my knowledge the results embodied in this project have not been submitted to

any other university or institute for the award of Degree or Diploma. The assistance and help

received during the course of this investigation has been duly acknowledged.

Project Guide Director

Dr Raghavendra Bendigeri Dr K G Dawani

Date:

Place: Navi Mumbai

 ACKNOWLEDGEMENT

To achieve success in any stage of life there needs to be proper guidance, co-operation and

support by many individuals. Many people have contributed towards making this project a

success.

I express my gratitude to the factory manager of DHL Express Ltd, Mr. Ajay Shetty who has

given me the opportunity to conduct my project at DHL. For enlightening my knowledge

regarding HR for his guiding me all through the project and sharing rich knowledge during

my project study.

I would also like to thank all the staff members of DHL Express Ltd for their cooperation,

support and who shared their experiences with me which helped me to achieve the objective

of my project the experience and the knowledge acquired over the interaction with the guide

has been very valuable and will help me in future education and career.

For the sub-staff also, I would like to owe my gratitude.

I also thank my college guide Dr. Raghavendra Bendigiri for valuable input in coordination

with my project.

My project was completed in a very supportive and interactive environment and has been a

great learning experiencing. Last but not least I would thank my Family and my Friends for

all the support they have provided.