SURVEY

Your answers will be used exclusively in conducting a research within the Academy of
Economic Studies of Bucharest, which aims to evaluate customer satisfaction on the services
offered by the Best Western Plus Bristol hotel. The information provided is confidential.
Thank you!

1. From what source did you find out about the Best Western Plus Bristol Hotel?
a) Social media (Facebook, Instagram etc.)
b) Online reservation site (Booking, Trivago, Momondo, etc.)
c) Travel agency
d) Friends / Family
e) Street advertisements

2. What is the purpose of choosing the Best Western Plus Bristol Hotel?
a) Business
b) Holiday / Tourism
c) Airport transfer
d) Transit of the country (Rest)

3. What is the means of transport that you used to reach the location?
a) Airplane
b) Personal car
c) Train / Bus

4. How do you rate your visit to this hotel? Choose a rating from 1 to 5.

Very poor 1 2 3 4 5 Very good

5. Would you return to this hotel?

a) Yes
b) No
c) I don’t know

6. Would you recommend this hotel to your friends?

a) Yes
b) No
c) I don’t know
 7. How do you evaluate the efficiency and friendliness of the staff in the following
departments?
Very poor Poor Acceptable Good Very good

Reception
Concierge
Room service
Cleaning
Restaurant
Bar
8. How do you rate the room you received?

Very poor Poor Acceptable Good Very good

Room cleanliness
Room comfort
Room decoration
Cleanliness in the
bathroom
Personal use items
(soap, shampoo etc.)

9. How do you evaluate the available food services?

Very poor Poor Acceptable Good Very good

Breakfast diversity
Quality of breakfast
dishes
The diversity of the
restaurant's menu
Quality of restaurant
dishes
The quality of the
dishes made at the bar

10. How do you rate the following services offered by this hotel?

Very poor Poor Acceptable Good Very good

Transfer from / to the airport
Parching
WiFi
Conference room
Chemical cleaning
Laundry and ironing
11. Specify what services you would like to improve, how you would do it, and why.

12. Your sex is:

a) Male
b) Female

13. In what age category are you?

a) 18-23 years
b) 24-35 years
c) 36-55 years
d) Over 55 years

14. What is the level of your studies?

a) High school
b) Baccalaureate
c) License
d) Master
e) Doctorate

15. What is your income?

a) Under 300 €
b) 300 – 500 €
c) 500 – 1000 €
d) Over 1000 €