Max Marks : 40

1.Write a brief report on the communication process in your

organisation. You can start with defining the role of business
communication in your organisation. Also write about the
role of Kinesthetics in bringing effectiveness in
communication in your organisation."

2.      As a customer service manager write a letter responding

to a customer complaint regarding poor customer service in
the Big Bazaar Super Center in M.G.Road.
3.    Many new recruits are joining your company, which is on
an expansion path. This growth means that several officials
have to travel to introduce the company to the new batch of
employees. You feel that a video about the company would do
the job. Write a letter to your manager about the advantages
and disadvantages of using a video to showcase the company
to the new employees and how it can help reduce the cost.
4.     There has been a lot of negative news floating around in
the media about your company. When you contact the PR
team, it blames the marketing department, mentioning that the
latter does not pass on information in time. The marketing
department says it lacks the time and resources to be more
proactive. In addition, employees are using every possible
avenue to write blogs, bringing disrepute to the company.
What are the corrective measures that you will take?