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  • Deming's 14 Point in SCGC

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    Hirak Jyoti Das
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    The document discusses points 11-14 of total quality management principles and how they are applied at SCGC guitar company. Point 11 indicates that numerical quotas can induce fear and compromise quality, so SCGC does not use quotas but instead has craftspeople check quality between stages. Point 12 notes SCGC hires people passionate about guitar making and boosts creativity by allowing craftspeople to make two guitars annually for themselves. Point 13 discusses how SCGC encourages continuing education for craftspeople to learn new techniques. Point 14 emphasizes the importance of top management embracing change to transform an organization's culture, which SCGC appears to do by hiring cooperative candidates willing to work as a team.

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    DEMING'S 14 POINT IN SCGC

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    The document discusses points 11-14 of total quality management principles and how they are applied at SCGC guitar company. Point 11 indicates that numerical quotas can induce fear and compromise quality, so SCGC does not use quotas but instead has craftspeople check quality between stages. Point 12 notes SCGC hires people passionate about guitar making and boosts creativity by allowing craftspeople to make two guitars annually for themselves. Point 13 discusses how SCGC encourages continuing education for craftspeople to learn new techniques. Point 14 emphasizes the importance of top management embracing change to transform an organization's culture, which SCGC appears to do by hiring cooperative candidates willing to work as a team.

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    Download as DOCX, PDF, TXT or read online from Scribd
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    16 views1 page

    Deming's 14 Point in SCGC

    Uploaded by

    Hirak Jyoti Das
    The document discusses points 11-14 of total quality management principles and how they are applied at SCGC guitar company. Point 11 indicates that numerical quotas can induce fear and compromise quality, so SCGC does not use quotas but instead has craftspeople check quality between stages. Point 12 notes SCGC hires people passionate about guitar making and boosts creativity by allowing craftspeople to make two guitars annually for themselves. Point 13 discusses how SCGC encourages continuing education for craftspeople to learn new techniques. Point 14 emphasizes the importance of top management embracing change to transform an organization's culture, which SCGC appears to do by hiring cooperative candidates willing to work as a team.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    Point 11 : Eliminate Numerical Quotas and MBO

    Many organisation reward employees based on some pre-defined standard of results, may be in the
    form of numerical quotas or objectives. This type of management only by considering number may
    induce fear in the mind of employees, and short cut quality to reach goal. So it must be eliminate to
    obtain TQM.

    In SCGC, there is no particular quota to meet. The Luthiers in each workstation check the quality
    before they send it to the next station. They believe in obtaining the highest level quality rather than
    quantity.

    Point 12 : Remove Barriers to pride in workmanship.

    Ambitious organisations should build an working environment in which the employees take pride in
    what they do. They should be rewarded for their accomplishments and should not be treated as just
    another machine parts of the process.

    In SCGC, the above point is considered during the hiring process itself. They hire employees who
    want to work as a team and have passion for making good guitars. The company also boost creativity
    by providing the leverage of making two guitar annually for oneself.

    Point 13 : Encourage Education and Self-Improvement.

    This point refers to continuing, broad education for self-development. Organisation must invest in
    their employees at all levels to attain long term goal. It is important to increase the value of their
    employee as well as increasing their motivation.

    In SCGC, luthiers are encouraged to take external courses in order to explore new guitar building
    techniques. They can also practice it by making two guitar for themselves annually, so that they
    explore the art of guitar making.

    Point 14 : Take action

    Take action refers to companies ability to change its culture and the ability of top management to
    embrace the required change. changing the culture of an organisation must start with the
    cooperation of top management, which is not the case in many organisation, than rest of the
    organisation.

    In SCGC, they recruits candidates that have the willingness to work in team environment. So, it is
    inferred that they are cooperative.

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