LEADING AND

MANAGING PROJECT

NAME – RAMANDEEP SINGH

STUDENT – 102886

ICL BUSINESS GRADUATE

Auckland
Table of Contents
Q1. Critical success matrix:....................................................................................................................2
Q2. Details of Disney:............................................................................................................................3
Q3. Rolls-Royce project management:..................................................................................................4
Q4. Project framework:.........................................................................................................................5
Q5. Tool to manage the project:............................................................................................................6
Q6. Critical Situation in Project Management...................................................................................7
Q7. External environment Factors....................................................................................................7
Q8. Three principle Treaty of Waitangi:............................................................................................8
Q9. Maori values:..............................................................................................................................8
Q10. Multicultural term:....................................................................................................................9
References...................................................................................................................................10

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Q1. Critical success matrix:
If I am the project manager for Disney, customer satisfaction will be the most critical
success factor for designing a new ride. Moreover, I will also PRIOTIZE the success
metrics in such order:

 Quality
 Client acceptance
 Schedule
 Cost

The quality is most important factor to focused on while Disney expedition for the
safety and satisfaction of the customers. For example, Disney team established
Everest with abominable snowman an audio-animatronics monster with the power of
hydraulic cylinder which equal to Boeing 747 airliner and is called YETI, and test
takes more than two years to perfect. Moreover, the Disney’s imaginers also planted
more than 900 bamboo plants, 10 species of tress and 110 species of shrubs to
create the felling of Himalayan lowlands which is surrounded with mount Everest.

Client acceptance is major factor which is depend upon the special and unique
features of roller coaster. To attain the uniqueness of the roller coaster team focused
and added numerous interesting things like unexpected twists and turns, thrills and
many more. Moreover, it also has one more feature that make the ride unique is at
one moment train start rushing backward down the track and feels like it was out of
control.[CITATION cas19 \l 5129 ]

The project has managed and work hard and completed the project of Disney almost
in 5 years and this time frame indicates the schedule to for the Disney’s Expedition
Everest and opens in 7 April 2007. However, their main aim is to create a world’s
biggest and unique ride for their customers and they spend cost of near about US$
100 million [ CITATION ART18 \l 5129 ]
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Q2. Details of Disney:
The Disney' imaginers and project team concentrated and worked very hard to make
the Disney unique for their customers as they know it was not an easy task to build
the attraction. They make their customers to feel exact like they are in Himalayas
while riding in the roller coaster. The adventurous ride starts with the entrance of the
building of the “Himalayan Escape” from there the riders can have their passes and
tickets for the ride afterwards the riders taken towards ethnic prayer flags from
monasteries in Nepal. Next, they pass through Tashi’s general store and from there
riders taken through the museum that indicates the culture of Nepal and history of
Himalayas. This is the point from where the guests are allowed to board the rail
called Anandapur Rail Service which takes riders to the peak point to experience the
adventurous roller coaster ride. However, in the main feature that makes the ride
unique is the train start rushing backward down the track and seems like it was out of
control. [CITATION cas19 \l 5129 ]

So, all these features, creativity and research of the team results in the most
innovated and enjoyable rides in the world that makes customer happy and satisfied
and left no reason for them to complain.

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Q3. Rolls-Royce project management:
Rolls- Royce is an automobile maker that is totally linked with the ultra-luxurious
automobile. It is also known for the manufacture of power system for the aerospace,
marine. And power companies. Mainly, Rolls-Royce is concentrating on advancing
the jet engines for defence as well as for commercial use.

Rolls-Royce direct customers and airframe manufactures, Boeing and airbus are the
main stakeholders of the company. Moreover, national government is also directly
engaged with sales and service targets. However, labour force is other key
stakeholder for the Rolls-Royce as they are highly experienced and trained workers
that lead to the quality of work. All these plays a vital role as stakeholders for the
Rolls-Royce and act positively or negatively.

Rolls-Royce stakeholder management is design by addressing and satisfying the

customers. Additionally, for good outcomes and to run the business smoothly and
effectively Rolls-Royce need the support of their stakeholders. As company has
potential demand of 70,000 engines that are valued more than $400 billion in
aerospace only, and if they merge with the jet aircraft the opportunity will increase
and the Rolls-Royce market will be increased rapidly. Moreover, company should
pay proper tax and ensure all legal process so that they can build a good trust and
image on the government and customers, to have more involvement of the
stakeholders. Rolls-Royce is also engaged in a decision to develop ultra large
commercial air-craft to travel long distance and this project brings the opportunity to
raise the market. [CITATION cas191 \l 5129 ] 4
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Q4. Project framework:
The concept of project framework is defined with the help of opening a new sports
club in the city for the people. There are various concepts related to this project are:

1. Project initiation and proposal – in this concept, the moto, scope, and
objectives of the project is described. The purpose of this project is to provide
fitness and deliver knowledge and encourage people for the sports to avoid
health issues and life healthy and happy life.
2. Planning and scheduling – planning is a process done by every organisation
to achieve the desired goals by designing before starting a project. Whereas,
scheduling is method, or a tool used to arrange the resources or tasks
accordingly to complete the project on given time. However, in the mentioned
project this panning and scheduling involves managing the financial
resources, arranging staff, machines, sports equipment’s and many more.
3. Execution – this is the stage, where all the plans and ideas are executed
prepared by the organisation and project team for the opening of the sports
club.
4. Monitoring and controlling – this concept insures the smooth running of the
executed plans and observing the working of machines, customer satisfaction,
official websites, security system and many more.
5. Closure and documentation – This is stage, in which all the records and
process of project and stages are kept by project team so, that all the
employees and stakeholders can make themselves updated regarding the
project and take the decisions in the future.

Q5. Tool to manage the project:

a. Communication- It is a necessary tool for spreading information and
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messages related to the project among the team members. The two
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 communication tools are synchronous communication and asynchronous
communication including email, fax etc.
b. Planning and scheduling – These two words are the two core tools of project
management as they a very significant role. The main roles of these two are
to assign the role and pan out the plan of action. Various planning tool are
affinity diagram, matrix diagram, tree diagram etc. Gantt charts, CPM, PERT
are few professional scheduling tools most commonly used.
c. Monitoring- Every plan and process in project management is variable and
depends upon numerous factors so it is wise to keep an eye on everything
just to make sure everything is going according to the plan. Gantt charts,
milestone slip chart and S-curve are used for monitoring.
d. Documentation- Keeping everyone on the project up to date and recording
everything for proof is the main function of this tool weather they are
employees or stakeholders. Critical decisions are taken and recorded for
future use. Important documentation consists of project schedule, project
plan, project charter etc.

Q6. Critical Situation in Project Management

In case, if poor quality of raw material is supplied by a vendor for a project and as a
result, the project is stopped, then there are several steps which are expected to be
followed by the project manager in order to keep the members of the team motivated
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and inspired. Such steps that are to be followed are:

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  The good work done by the team members must be appreciated and they
must be provided with bonus for putting extra hours to accomplish the task in
the given time span. Appreciation program must be organised in order to
acknowledge and appreciate all the hard work put together by the team
members.

 Since, the team members need to be motivated, therefore, benefits of job

must be made important which at the same time is agreed by the members of
the team

Q7. External environment Factors

Along with other countless factors affecting an organization, one of the most
important factors is the external factor such as rival which affects the organisation on
a large scale. To control the effect of external environment, following schemes could
be helpful:

1. By adjusting or getting used to the environment of the organization is a good

technique to overcome the rival’s challenge in the organization. By making it
necessary to improve the policies of the organization to make customer the
prime concern.

2. The competitor’s challenge can be overcome by other methods such as by

gathering and examining the information to know the strategy and aim of the
rival and preparing ourselves accordingly by building a plan which could help
us achieve our goals.

Q8. Three principle Treaty of Waitangi:

 Partnership – This is principle, in which different communities like
Maori, Iwi and other communities work together to form a strategies of
health and disabilities as well education for the Maori’s. To give them
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equality as other communities.

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  Protection – In this principle, government must work and ensure the
Maori community to save their various culture and values. Moreover,
protect their rights and guardianship in the work place. Like in sports
club the management should take care of all these things.
 Participation – in this principle, Maori’s should be involved equally at
level and fields. Also, consider their decisions to encourage them and
treat as them same as other community in each organisation and
workplace. [ CITATION Ama18 \l 5129 ]

Q9. Maori values:

 Kaitiakitanga - It is a term refers to guardianship, that means
safekeeping or protecting the resources, land and environment of
Maori culture. For example, while establishing the sports club the
government and organisation should take care of the values of Maori
culture. [ CITATION TeA18 \l 5129 ]
 Whanaungtanga – it is a term in Maori culture that means relationship.
However, working and sharing experience together in a workplace
always develop a good connection. For example, staff from different
culture in a sports club works together as team will give strength to
each member and develop family, friendship relationship. [ CITATION
Joh11 \l 5129 ]

Q10. Multicultural term:

 Multiculturalism bring the various set of culture and ethnic background
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together in a work environment and work as a team and this help to

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increase the growth of the organisation.

  Also, this term result in building stronger relations and connections to a
global marketplace as well good creative ideas for the programme.
[ CITATION Nei17 \l 5129 ]

References

case study disney's expendition everest. (2016). sydney, australia: ICL business
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graduate.
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case study Rools- Royce corporation. (2016). Auckland: ICL business graduate.

kokemuller, N. (2017, june 11). Chron . Retrieved from

https://smallbusiness.chron.com

LEVINE, A. (2018, May 11). tripsavvy. Retrieved from tripsavvy.com:

https://www.tripsavvy.com

Moorfield, J. C. (2011, may 21). Māori Dictionary. Retrieved from

maoridictionary.co.nz: https://maoridictionary.co.nz

Noff, A. (2019, october 02). forbes. Retrieved from forbes.com:

https://www.forbes.com

Pickett, A. (2018, january 09). careers nz. Retrieved from careers.govt.nz:

https://www.careers.govt.nz

Royal, T. A. (2018, November 10). teara. Retrieved from teara.govt.nz:

https://teara.govt.nz

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