Introduction

Tiram Travel Sdn.Bhd. offer the best haji and umrah service in the area and also have offering for
other traveling places like India, Australia and many more. The company also offers a lot of
opportunity for practical student in various scope and institute. This make it easy for practical student
to find their practical platform and learn more easily.

Company Background
Company Objective
To become the best traveling agency in Malaysia.
Company Operation
To plan the best haji and umrah service including other traveling places and guide tour..

Current System
As for the company current system, it is a really solid system for booking the traveling
services. The system has nothing wrong with it but, the company yet to have a feedback system to rate
their employee’s job. The administrator has no way to judge the employee’s work since the top level
manager is not always here in the office. Then it is hard for the company to improve their work time
by time.
Current System Problem
i. With the current system of the business, Tiram Travel. Sdn Bhd have no way to judge the
employee’s work since there is no prove of them doing a great job.
ii. It is possible for the employee do a poor job and the administrator not knowing about it
.
Suggested Solution
In the database that will be created, the employee will enter their information such as name,
phone number and other information to ensure the company to stay on track of their data. Next, the
employee can log in and take feedback from their customer. The employee can also log in and alter
their own information.
Then, the feedback is recorded and rated then be stored into a database. The administrator
can log in and alter all of the employee information, add or delete them. The administrator can view
the worker rating and feedback from the customer every month.
In a nut shell, we will make a database that will improve the company in every aspect we can,
especially to make an improvement in the employee works..

System objective
i. To generate feedback report easily by using database.
ii. To get information so the company can conduct a research in improving the employee
management work.
iii. To make the feedback rating much easier and much more effective than writing it on paper.
iv. To make sure every data is not lost due to careless mistake and end up ruining the work flow.
System Scope

This system is developed to improve the company in every aspect, especially the customer
feedback description must be recorded precisely to ensure the information is correct. The users of this
system are thecustomer, employee and administrator of the company.

Business rule involved

i) customer can choose either to give a high star or low to each feedback. Each customer can do one
feedback at a time.
ii) if the feedback is no longer needed, the manager can delete the feedback from the system.
iv) if the employee is no longer there, the manager can delete their data from the system.
System entity and attribute

Entity Name : FEEDBACK

Entity Explanation : Record data of customer and feedback.

Field’s Name Explanation Sample of data Data Type

date Feedback date 2018-05-12 date

jemaah_name Customer name Aiman Fadli Bin Azali varchar(50)

jemaah_num Customer phone number 018-2234565 varchar(12)

jemaah_IC Customer IC 920101024459 varchar(12)

feedback Customer feedback Very friendly service. varchar(400)

rating customer rating 5 STARS int(5)

emp_name Current employee’s name Nukman Hakiem varchar(50)

Entity Name : EMPLOYEE

Entity Explanation : Record data of Employee

Field’s Name Explanation Sample of data Data Type

emp_id Employee custom ID SPT03 varchar(5)

emp_name Employee’s Name Nukman Hakiem varchar(50)

Emp_num Employee’s Phone Number 011-14416090 varchar(12)

emp_IC Employee’s IC 960204029867 varchar(12)

emp_email Employee’s E-mail nukman94@gmail.com varchar(50)

emp_add Employee’s Address No 123, jalan kici 4, varchar(400)

Taman Si Kici,
08000 sg petani kedah.

emp_pass Employee’s Password nukman varchar(20)

emp_level Employee’s Level 1 int(1)

Initial proposed Entity Relationship Diagram (ERD)

DFD

Level 0 DFD