ENTREPRENEURSHIP

BPK20802

PROGRESS REPORT 1

LECTURER NAME : Ts. Dr. SITI NUR MARIANI BINTI MOHD YUNOS

GROUP MEMBERS:

NIK NURIN ALISA BINTI ZURIZALAZUAN AD170265

MUHAMMAD DAMIRI IRFAN BIN ABDUL HAFIZ AD170273

CHE MUHAMMAD IKRAM BIN CHE UMAR AD170179

CHE INTAN HARTINI BINTI CHE IBRAHIM AD170215

MUHAMMAD AFFIQ AIMAN BIN KAMARUDDIN AD170272

ZUHAIRY RUZAIN BIN ZAMRUD AD170266

NAJIP BIN MALIK AD170042

MUHAMMAD NAQIB HAFIQ BIN MUSTAFA AD170087

ALIF QUSYAIRY BIN ABD RAZAK AD170076

1.0 BUSINESS MODEL CANVA

 Cooking  New homemade  Delivery  Student who loves

 Baking recipe with  Homemade recipe to try variety of
 Delivering  Best 'student' price food in their taste.
 Small mid original paste
 Online order  Society that
industry
interested to try new
 University services through
social media look / recipe
programme

 Homemade  Catering
production team  Food Festival
 Raw materials  Social Media
supplier

 Ingredient
 Product sales
 Delivering
 Side income
 Packaging
2.0 ORGANISATION CHART
2.1 JOB RESPONSIBILITIES

WORK POSITION JOB RESPONSIBILITIES

PRESIDENT  Long-range, strategic planning.

MUHAMMAD DAMIRI  Develop, enforce and reevaluate company policies and

IRFAN BIN ABDUL procedures.
HAFIZ
 Analyze budgets and financial reports regularly.
0196026498
 Continually plan ways to increase the company's profitability
damiriirfan7@gmail.com
and stay on top of progress.

 Create and maintain relationships with bankers and other

community and industry leaders.

 Review and advise on contracts.

 Look for opportunities for investment/investors, partnerships,

alliances and mergers.

 Display leadership posture and decision-making skills to lead

the company with confidence.

 Be knowledgeable of, and pay attention to, tax liabilities,

implications and exemptions of company actions.

VICE PRESIDENT  Develop plans and strategies for developing business and
SALES AND achieving the company’s sales goals
MARKETING
 Create a culture of success and ongoing business and goal
achievement – possibly more important than the first item on

CHE MUHAMMAD this list

IKRAM BIN CHE UMAR  Manage the sales teams, operations and resources to deliver
0122678159 profitable growth

 Manage the use of budgets

 Define optimal sales force structure

  Hire and develop sales staff

 Become known as an employer of choice and a sales

force that top sales people want to join

 Define and oversee sales staff compensation and incentive

programs that motivate the sales team to achieve their sales
targets

 Define and coordinate sales training programs that enable

staff to achieve their potential and support company sales
objectives

 Manage customer expectations and contribute to a high level

of customer satisfaction

 Provide detailed and accurate sales forecasting

 Compile information and data related to customer and
prospect interactions
 Monitor customer, market and competitor activity and provide
feedback to company leadership team and other company
functions
 Work closely with the marketing function to establish
successful support, channel and partner programs
 Manage key customer relationships and participate in closing
strategic opportunities
VICE PRESIDENT  Appoint department heads or managers and assign
OPERATIONS responsibilities

CHE INTAN HARTINI  Evaluate performance of the organization in meeting

BINTI CHE IBRAHIM objectives and determine where costs can be reduced, what
01112938256 can be improved and what should be changed

 Confer with staff to discuss issues, coordinate activities or

resolve problems

 Take corrective action to solve organizational problems

  Direct human resources activities, including the approval of
HR plans or activities, the selection of directors or other high-
level staff, or establishment or organization of departments

VICE PRESIDENT  Directing all aspects of accounting operations, overseeing all

FINANCE transactions related to general ledger, receivables, payables,
payroll and financial reporting.
MUHAMMAD AFFIQ
AIMAN BIN  Analyzing company's financial results with respect to profits,
KAMARUDDIN
trends, costs and compliance with budgets. Issue regular
0192556410 status and ad hoc reports to senior management.

 Providing strategic guidance around capital financing options

to support company growth needs.

 Developing and coordinating all relationships with

lending/financial institutions.

 Developing and maintaining all necessary accounting policies

and systems, including general ledger and financial reporting.
Ensuring that records are maintained in accordance with
generally accepted accounting principles. Oversee contract
bookkeeper.

 Assisting senior management in financial planning and results

management. Work with other team members to understand
revenue and cost drivers and define appropriate reports for
tracking.

 Coordinating, preparing and reviewing monthly, quarterly,

and annual reports.

 Coordinating and/or preparing tax schedules, returns and

information.

 Managing relationships with insurance providers and ensuring

compliance.

 Managing all tax planning and compliance with all required

 federal, state, local, payroll, property and other applicable
taxes.

 Managing cash flow.

 Building an accounting department as the company grows

 Interacting with venture capital partners and board of

directors.

MARKETING  Overseeing marketing department.

DIRECTOR
 Evaluating and developing our marketing strategy and
NIK NURIN ALISA BINTI marketing plan.
ZURIZALAZUAN
 Planning, directing, and coordinating marketing efforts.
0194750676
 Communicating the marketing plan.

 Researching demand for our products and services.

 Competitor research.

 Working with sales department to develop pricing strategies

to maximize profits and market share while balancing
customer satisfaction.

 Identifying potential customers.

 Developing promotions with advertising managers.

 Understanding and developing budgets and finance, including

expenditures, research and development appropriations,
return-on-investment and profit-loss projections.

 Compiling lists describing our offerings.

 Developing and managing advertising campaigns.

 Building brand awareness and positioning.

 Supporting sales and lead generation efforts.

  Coordinating marketing projects from start to finish.

 Organizing company conferences, trade shows, and major

events.

 Overseeing social media marketing strategy and content

marketing.

PRODUCTION  planning and organising production schedules

MANAGER
 assessing project and resource requirements
ZUHAIRY RUZAIN BIN
 estimating, negotiating and agreeing budgets and timescales
ZAMRUD
with clients and managers
01123604299
 ensuring that health and safety regulations are met

 determining quality control standards

 overseeing production processes

 re-negotiating timescales or schedules as necessary

 selecting, ordering and purchasing materials

 organising the repair and routine maintenance of production

equipment

 liaising with buyers and marketing and sales staff

 supervising the work of junior staff

 organising relevant training sessions

ACCOUNTING  Managing and overseeing the daily operations of the

MANAGER accounting department

NAJIP BIN MALIK  Monitoring and analyzing accounting data and produce
financial reports or statements
0138980197
 Establishing and enforcing proper accounting methods,
policies and principles
CUSTOMER SERVICE  Open and maintain customer accounts by recording account
information
MUHAMMAD NAQIB
HAFIQ BIN MUSTAFA  Resolve product or service problems by clarifying the
01110896237 customer's complaint; determining the cause of the problem;
selecting and explaining the best solution to solve the
problem; expediting correction or adjustment; following up to
ensure resolution

 Maintain financial accounts by processing customer

adjustments

 Recommend potential products or services to management by

collecting customer information and analyzing customer
needs

 Prepare product or service reports by collecting and analyzing

customer information

 Contribute to team effort by accomplishing related results as

needed

 Manage large amounts of incoming calls

SERVICE MANAGER  Generate sales leads

ALIF QUSYAIRY BIN  Identify and assess customers' needs to achieve satisfaction
ABD RAZAK
 Build sustainable relationships of trust through open and
0162156364
interactive communication

 Provide accurate, valid and complete information by using the

right methods/tools

 Meet personal/team sales targets and call handling quotas

 Handle complaints, provide appropriate solutions and

alternatives within the time limits and follow up to
ensureresolution
 Keep records of customer interactions, process customer
accounts and file documents

 Follow communication procedures, guidelines and policies

 Go the extra mile to engage customers

 Resolve customer complaints via phone, email, mail or social

media

 Use telephones to reach out to customers and verify account

information

 Greet customers warmly and ascertain problem or reason for

calling

 Cancel or upgrade accounts

 Assist with placement of orders, refunds, or exchanges

 Advise on company information

 Take payment information and other pertinent information

such as addresses and phone numbers

 Place or cancel orders

 Answer questions about warranties or terms of sale

 Act as the company gatekeeper

 Suggest solutions when a product malfunctions

 Handle product recalls

 Attempt to persuade customer to reconsider cancellation

 Inform customer of deals and promotions

 Sell products and services

 Utilize computer technology to handle high call volumes

 Work with customer service manager to ensure proper

 customer service is being delivered

 Close out or open call records

 Compile reports on overall customer satisfaction

 Read from scripts

 Handle changes in policies or renewals

 Resolve customer complaints via phone, email, mail or social

media