Purpose of This Questionnaire

The general purpose of knowing the customer satisfaction is to assess how satisfied
our customers are with different aspects of our product/services.

Identifying unhappy customers is as important as identifying extremely happy ones

thus, while receiving customer feedback goes way belong to this overview of our
customers point of view.

Objectives:

 To Understand customers’ expectations

 To Improve customer retention.
 To identify and treat detractors.
 Customer Satisfaction Survey Questions
1. Name of transport

2. How often do you use this app to monitor driver behavior?

o Daily
o Weekly
o Monthly

3. Does the app help you achieve your fleet goals?

o Yes
o No (if no why?) -------------------------------
4. What matters to you the most when choosing our application?
o Quality
o Performance
o Features
o All the above
5. Are you satisfied with quality of our product?
Highly satisfied 00000 Highly dissatisfied
6. Which age group drivers of you showing high interest in this application?
o Less than 30
o 31-40
o 41-50
o >50
7. What would you like us to improve if we could?
8. How satisfied were you with our application?

Highly satisfied 00000 Highly dissatisfied

9. Your technical inquiries are responded in timely manner?

o Strongly agree
o Agree
o Neutral
o Disagree
o Strongly disagree
10. How easy was it to contact our sarathi team?
o Excellent
o Very good
o Good
o Satisfactory but needs improvement
o Poor needs improvement
11. Are you satisfied with the response from our team?
Highly satisfied 00000 Highly dissatisfied
12. Does our application help to improve the behavior of driver in your perception?
o Yes
o No (if no why?) -------------------------------
13. How is your vehicle health after using our product?
o Excellent
o Very good
o Good
 o Satisfactory but needs improvement
o Poor needs improvement

14.With our application it is easy to trace and track?

o Yes
o No (if no why?) -------------------------------
15. Do our rewards/incentives motivates driver to change their driving behavior?
o Yes
o No (if no why?) -------------------------------
16. What are the intangible benefits you except from our product?
o Medical help
o Household entertainment
o Education Scholarship for children’s
17. Does our product give value addition to your business?
o Strongly agree
o Agree
o Neutral
o Disagree
o Strongly disagree
18. Compare our application vs others
o Better than others
o Equal to others
o Lesser than others
19. List out the Issues you face from our application?
o Low speed access
 o Signal loss
o Distance variation
o Incorrect kmpl
o Location mismatch
o Hardware failure

20. Will you buy this application after trials?

o Yes
o No (if no why?) -------------------------------
21. Apart from our product features what features you wanted to be in our
application?

22. How much you willing to pay for our application?

23. Do you have any additional comments or feedback for us?

24. In the future, would you be willing to take this survey again?

o Yes
o No (if no why?) -------------------------------