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Fundamentals of Control

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Week Topics & Assignments Chapters

6 Organizational change & development Chapter 10

Human Resource Management Chapter 11
7 Foundations of individual behavior Chapter 12
Motivation theory & practice Chapter 13
Teams & teamwork Chapter 14
8
Presentation of Project
9 Communication, Conflict & Negotiation Chapter 15
Essentials of Leadership Chapter 16
10 Fundamentals of Control Chapter 17
Operations Management & Control Chapter 18
FINAL EXAM FINALS

Case studies must be presented BEFORE the following lecture

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Controlling

Ensures that the right things happen, in the right way, at the
right time.

Has a positive and necessary role in the management process

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The roles of Planning & Controlling

• Decide where you want to go

• Decide how best to get there

PLANNING
to set the Direction

ORGANIZING LEADING
to create Structures to inspire Efforts
CONTROLLING
to ensure Results

• Measure performance
• Take corrective action

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Planning Organizing Leading Controlling

Top
Managers

Middle
Managers

Fist-line
Managers

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Types of Control . . .

Feedforward Concurrent Feedback

Controls Controls Controls

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Types of Control . . .

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Steps for the Control Process

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Managerial Decisions in the Control Process

17-9 Copyright © 2011 Pearson Education

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Employee discipline systems

Discipline is influencing behavior through reprimand (warning).

Discipline that is applied fairly, consistently, and systematically
provides useful control.

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To be effective, Warnings should be . . .

Be immediate.
Be directed toward actions, not personality.
Be consistently applied.
Be informative.
Occur in a supportive setting.
Support realistic rules.

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COPYRIGHT

Copyright 2012 © Dr Hesham Sadek. All rights reserved. Reproduction or translation of

this work beyond that named in Section 117 of the United States Copyright Act without the
express written permission of the copyright owner is unlawful. Requests for further
information should be addressed to Dr Hesham Sadek.

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