Professional Documents
Culture Documents
Daftar Pustaka
Daftar Pustaka
DAFTAR PUSTAKA
Aiken L.H, Clarke S.P, and Sloane, D.M, 2002. Hospital Staffing,
Organization, and Quality of Care : Cross-National Findings.
Journal for Quality in Health Care, 14, Oxford Press.
Smith S.M dan Clark, M, 1990. Hospital Image and The Positioning of
Service Centre : An Application in Market Analysis and Strategy
Developme. Journal of Health Care Marketing, 10 (3), pp. 13-22.
Tjiptono, F dan Candra, G, 2005. Service, Quality & Satisfaction. Penerbit
Andi Yogyakarta.
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