Professional Documents
Culture Documents
Preinstallation tasks......................................................................................................... 8
Configure permissions for the service account................................................................................................................... 8
Configuring connections for the BES12 database.............................................................................................................. 8
Specifying database permissions to create the BES12 database................................................................................. 9
Using the BES12 Readiness Tool.......................................................................................................................................9
Preparing a BES5 database for an upgrade to BES12...................................................................................................... 10
Configuring database high availability using Microsoft SQL Server AlwaysOn.................................................................... 11
AlwaysOn high availability........................................................................................................................................ 11
Preinstallation tasks.................................................................................................................................................13
Install BES12 and configure support for database high availability............................................................................ 13
How BES12 selects listening ports during installation...................................................................................................... 14
Additional information.................................................................................................... 22
Best practice: Running BES12........................................................................................................................................ 22
Configuring database permissions using Microsoft SQL Server roles.................................................................................22
Configure minimum database permissions for the service account or Microsoft SQL Server account......................... 23
BES12 listening ports......................................................................................................................................................23
Troubleshooting BES5 roles............................................................................................................................................ 25
The setup application detected incompatible roles in the BES5 database................................................................. 25
The setup application could not complete the role compatibility check on the BES5 database.................................. 26
Removing the BES12 software........................................................................................................................................ 26
Remove the BES12 software.................................................................................................................................... 26
Remove a BES12 instance from the database.......................................................................................................... 27
Glossary......................................................................................................................... 28
Product documentation.................................................................................................. 29
Provide feedback............................................................................................................32
Legal notice ................................................................................................................... 33
About this guide
BES12 helps you manage BlackBerry 10, BlackBerry OS (version 5.0 to 7.1), iOS, Android, and Windows Phone devices for your
organization. This guide provides instructions on how to install BES12.
This guide is intended for senior IT professionals who are responsible for installing the product. After you complete the tasks in
this guide, you must activate licenses and configure BES12. You can find instructions for activating licenses in the BlackBerry
Enterprise Service 12 Licensing Guide. You can find instructions on configuring BES12 in the BlackBerry Enterprise Service 12
Configuration Guide.
5
What is BES12?
What is BES12? 2
BES12 is an EMM solution from BlackBerry. EMM solutions help you do the following:
• BlackBerry 10
• BlackBerry OS (version 5.0 to 7.1)
• iOS
• Android
• Windows Phone
You can manage these devices from a single, simplified UI with industry-leading security.
Management of many types of devices You can manage BlackBerry 10, BlackBerry OS (version 5.0 to 7.1), iOS,
Android, and Windows Phone devices.
Single, unified UI You can view all devices in one place and access all management tasks in a
single, web-based UI. You can share administrative duties with multiple
administrators who can access the management console at the same time.
Trusted and secure experience Device controls give you precise management of how devices connect to your
network, what capabilities are enabled, and what apps are available. Whether
the devices are owned by your organization or your users, you can protect your
organization's information.
Balance of work and personal needs BlackBerry Balance and Secure Work Space technologies are designed to
make sure that personal information and work information are kept separate
and secure on devices. If the device is lost or the employee leaves the
organization, you can delete only work-related information or all information
from the device.
6
What is BES12?
BES12 • BlackBerry 10 You can manage the server, user accounts, and all device
types with a single UI, the management console. The software
• BlackBerry OS (version 5.0
architecture has been simplified for easier management,
to 7.1)
increased scalability, and additional multiplatform features.
• iOS
For high availability, you can install additional active servers
• Android
that share the management load automatically.
• Windows Phone
BlackBerry Enterprise • BlackBerry 10 You can manage the server, devices, and user accounts with
Service 10 dedicated, advanced UIs for different device types. You can
• BlackBerry OS (version 5.0
also use BlackBerry Management Studio as a single, unified
to 7.1)
UI for basic administration of all devices.
• BlackBerry PlayBook
To manage BlackBerry OS (version 5.0 to 7.1) devices, you
• iOS
can install BlackBerry Enterprise Service 10 on the same
• Android computer as BlackBerry Enterprise Server 5.0 SP4 and use
BlackBerry Management Studio for basic administration.
BlackBerry Enterprise • BlackBerry OS (version 5.0 You can manage the server, devices, and user accounts with
Server 5 to 7.1) the BlackBerry Administration Service. For high availability,
you can install standby instances of most server components.
7
Preinstallation tasks
Preinstallation tasks 3
If your organization's environment includes another EMM solution from BlackBerry, you can use the same service account to
install BES12. Otherwise, create a service account in your company directory or a local Windows account on the computer that
you want to install BES12 on.
Note: If you use Microsoft SQL Server authentication to connect to the BES12 database, the BES12 services run under the
Local System account.
1. On the taskbar, click Start > Administrative Tools > Computer Management.
5. Click Add.
6. In the Enter the object names to select field, type the name of the service account (for example, BESAdmin).
7. Click OK.
8. Click Apply.
9. Click OK.
10. On the taskbar, click Start > Administrative Tools > Local Security Policy.
8
Preinstallation tasks
You can connect to the BES12 database using one of the following:
Install Microsoft SQL Server Express If you choose Windows authentication, the setup application automatically assigns
during the BES12 installation the required database permissions to the service account
Use an existing Microsoft SQL Server in You must add the service account or Microsoft SQL Server account to the dbcreator
your organization's environment server role
The BES12 Readiness Tool does not check for the following requirements:
9
Preinstallation tasks
The BES12 Readiness Tool is included with the BlackBerry Enterprise Service 12 software. You can also download the tool from
the Enterprise section of www.blackberry.com.
Before you upgrade from BES5 to BES12, make sure that the BES5 database is at version 5.0.4 MR10 or later.
Database compatibility
The BES5 database must be compatible with the version of Microsoft SQL Server used for BES12. The compatibility level of the
BES5 database must be 100 or higher. You can check and set the compatibility level using Microsoft SQL Server Management
Studio:
• To check the compatibility level, type and execute the following query in Microsoft SQL Server Management Studio:
SELECT compatibility_level FROM sys.databases WHERE name = '<besdbname>';
• If the compatibility level is less than 100, type and execute the following query in Microsoft SQL Server Management
Studio: ALTER DATABASE [<besdbname>] SET COMPATIBILITY_LEVEL = 100
Database backup
Before you upgrade your BES5 environment to BES12, back up the BES5 databases.
CAUTION: After an upgrade from BES5 to BES12, you cannot roll back to the BES5 database.
BES5 roles
After an upgrade, the roles from BES5 are available in BES12 and you can manage them using the BES12 management
console. However, BES12 handles roles differently than BES5:
During an upgrade from BES5 to BES12, if a user has more than one role assigned, BES12 combines the roles. BES12 resolves
the roles so that the permissions remain as close as possible to the original permissions in BES5. If there are conflicting
permissions that BES12 cannot resolve, the setup application stops and you must resolve the conflict in BES5 manually.
You should review role permissions in BES5 and resolve potential conflicts before you upgrade to BES12. For more information,
see Troubleshooting BES5 roles.
10
Preinstallation tasks
You can use one of the following Microsoft SQL Server features for database high availability:
• AlwaysOn Failover Cluster Instances (FCI) for Microsoft SQL Server 2012 or 2014 (Standard Edition)
• AlwaysOn Availability Groups for Microsoft SQL Server 2012 or 2014 (Enterprise Edition)
• Database mirroring for Microsoft SQL Server 2008 or 2012
If you want to use an AlwaysOn feature, you must complete configuration steps before you install BES12. This section gives you
instructions for configuring database high availability using AlwaysOn.
You can configure database mirroring any time after you install BES12. For instructions, visit docs.blackberry.com/BES12 to
read the BlackBerry Enterprise Service 12 Configuration Guide.
Note: Microsoft recommends using AlwaysOn because database mirroring will be deprecated in a future version of Microsoft
SQL Server.
11
Preinstallation tasks
An FCI is an instance of Microsoft SQL Server that is installed across multiple computers (or “nodes”) in a WSFC cluster. The
nodes are members of a resource group, and all nodes have shared access to the BES12 database. One of the nodes has
ownership of the resource group and gives the BES12 components access to the BES12 database. If the node that owns the
resource group becomes unavailable (for example, a hardware or OS failure), a different node takes ownership of the resource
group. As a result, BES12 database service continues with minimal interruption.
For more information, visit the MSDN Library to see AlwaysOn Failover Cluster Instances (SQL Server).
12
Preinstallation tasks
To use an availability group, you configure a WSFC cluster with multiple nodes. Each node is a separate computer that has an
instance of Microsoft SQL Server. One of the nodes hosts the primary BES12 database and gives the BES12 components read-
write access. This node is the “primary replica.” The WSFC cluster can have one to eight other nodes, each hosting a secondary
database (a read-only copy of the BES12 database). These nodes are “secondary replicas.”
The primary database synchronizes data with the secondary databases. Data is synchronized with each secondary database
independently. If one secondary database is unavailable, it does not affect the other secondary databases. You can configure
the data synchronization to be asynchronous (delayed synchronization with minimal transaction latency) or synchronous (faster
synchronization with increased transaction latency). Automatic failover requires the primary replica and secondary replicas to
use synchronous-commit mode.
If you configure an availability group for automatic failover and the primary database becomes unavailable, one of the
secondary replicas becomes the primary replica. That replica’s secondary database becomes the primary database. As a result,
BES12 database service continues with minimal interruption.
For more information, visit the MSDN Library to see Overview of AlwaysOn Availability Groups (SQL Server) and AlwaysOn
Availability Groups (SQL Server).
Preinstallation tasks
Before you install BES12, perform the following actions:
• Create a WSFC cluster. It is recommended to use static port 1433 for the database server. For requirements and
instructions, visit the Technet Library to see Create a Failover Cluster.
• If you want to use an AlwaysOn FCI:
◦ Verify that your environment meets Microsoft requirements. Visit the MSDN Library to see Before Installing
Failover Clustering.
◦ Configure the FCI. Visit the MSDN Library to see Create a New SQL Server failover Cluster (Setup).
◦ Verify that your environment meets Microsoft requirements. Visit the MSDN Library to see Prerequisites,
Restrictions, and Recommendations for AlwaysOn Availability Groups (SQL Server).
◦ Enable the availability groups feature and complete the initial setup tasks, including creating an availability
group listener. You will set up the primary replica and secondary replicas after you install BES12 and create
the BES12 database. Visit the MSDN Library to see Getting Started with AlwaysOn Availability Groups.
13
Preinstallation tasks
2. Follow the instructions in Installing the BES12 software. When you run the setup application:
• On the Database information screen, when you specify the Microsoft SQL Server name, type one of the
following:
◦ If you are using an AlwaysOn FCI, type the SQL Virtual Server Network Name for the WSFC cluster (for
example, CompanySQLCluster).
◦ If you are using an AlwaysOn availability group, type the Availability Group Listener Virtual Network
Name (for example, CompanyListener).
• On the Database information screen, it is recommended that you use the Static port option and use the default
port 1433.
When you install an additional BES12 instance in the domain, the setup application retrieves the listening port values from the
database and uses those values for the current installation. If a defined listening port is not available, you receive an error
message stating that you cannot complete the installation until the port is available for use.
For more information about the port connections that you must open in your organization's firewall after you install BES12, visit
docs.blackberry.com/BES12 to read the BlackBerry Enterprise Service 12 Configuration Guide.
14
Prerequisites: Installing the BES12 software
15
Installing the BES12 software
Install BES12
When you run the setup application, use only standard characters to specify values. Unicode characters are not supported.
1. Log in to the computer that you want to install BES12 on using the service account.
2. In the BES12 installation folder, double-click Setup.exe. If a Windows message appears and requests permission for
Setup.exe to make changes to the computer, click Yes.
4. Click Close.
b. Read the license agreement. To accept the license agreement, select I accept the terms of the license agreement.
c. Click Next.
7. In the Installation requirements dialog box, you can check to see if your computer has met the requirements to install
BES12. Click Next.
The setup application may display a warning that indicates that Microsoft .NET Framework 4.5 is not installed. You can
ignore this warning and proceed with the installation. The setup application will automatically install Microsoft .NET
Framework 4.5 for you if it is not detected on your computer.
8. In the Setup type dialog box, perform one of the following actions:
• For a new installation of the BES12 software, select Create a new domain. Select Install and use Microsoft SQL
Server 2012 Express Edition on this computer if you do not have Microsoft SQL Server installed.
16
Installing the BES12 software
• If you already have a supported version of Microsoft SQL Server installed, select Use an existing Microsoft SQL
Server instance in your organization’s environment. You can install the database server on the same computer
or use an existing database server in your organization's environment (local or remote).
• To upgrade an existing BES5 database to BES12, or to use an existing BES12 database, select Use an existing
domain.
For more information about how to upgrade from BES10 to BES12, visit docs.blackberry.com/BES12 to read the
BlackBerry Enterprise Service 12 Planning Guide.
9. Click Next.
10. In the Database information dialog box, fill out the fields depending on the setup type you selected:
Create a new domain and use an 1. In the Microsoft SQL Server name field, type the name of the computer
existing Microsoft SQL Server instance that hosts the database server.
2. In the Database name field, type a name for the database you are
upgrading, or a name for the new database.
3. If you configured the database server to use static ports, select the Static
option. If the static port number is not 1433, in the Port field, type the port
number.
4. By default, the setup application uses Windows authentication to connect
to the existing database. If you select Microsoft SQL Server
authentication, specify a Windows account that has access to the
Microsoft SQL Server.
5. Click Next.
Use an existing domain 1. In the Microsoft SQL Server name field, type the name of the computer
that hosts the database server.
2. In the Database name field, type a name for the database you are
upgrading, or a name for the new database.
3. If you configured the database server to use static ports, select the Static
option. If the static port number is not 1433, in the Port field, type the port
number.
4. By default, the setup application uses Windows authentication to connect
to the existing database. If you select Microsoft SQL Server
authentication, specify a Windows account that has access to the
Microsoft SQL Server.
17
Installing the BES12 software
5. Click Next.
If you are installing BES12 on a computer that already has an instance of BES5, the setup application automatically
completes the fields in the Database information dialog box.
11. In the Folder locations dialog box, perform the following actions:
a. Specify the location of the installation folder and log file folder.
b. If you receive a message saying there is not enough space remaining, create extra space to install BES12 on your
computer.
c. If you receive a message asking you to create the installation and logs folder locations, click Yes.
13. In the Installation summary dialog box, click Install to install BES12.
14. In the Installing dialog box, click Next when the installation is complete.
If you install BES12 in a DMZ, verify that you open the required ports on your organization's firewall. For more information about
port requirements, visit docs.blackberry.com/BES12 to see the BlackBerry Enterprise Service 12 Configuration Guide.
18
Installing a standalone BlackBerry Router
The BlackBerry Router functions as a proxy server and can support SOCKS v5 (no authentication).
Note: If your current environment contains a TCP proxy server, you do not need to install the BlackBerry Router for BES12.
Note: Installing the BlackBerry Router on a computer that hosts any components that manage BlackBerry OS devices is not
supported.
A standalone BlackBerry Router instance is hosted on a computer that does not host any other BES12 components.
1. Download and extract the BES12 Installation .zip file on your computer.
2. From the extracted BES12 installation files, open the router folder.
3. Extract the setupinstaller .zip file from the router folder. This .zip file contains an Installer folder that has the Setup.exe
file to install the BlackBerry Router using the Command Prompt application.
6. Navigate to the location of the BlackBerry Router Setup.exe file using the Command Prompt application.
7. In the command prompt window, type Setup.exe -srphost <srphostname> (for example, Setup.exe -srphost
ca.srp.blackberry.com).
19
Logging in to BES12 for the first time
The first time that you log in to the management console after you install BES12, you must enter your organization name, SRP
ID, and SRP authentication key.
If the setup application is still open, you can access the management console directly from the Console addresses dialog box.
Note: You may be prompted to provide the IP address and port number of the BlackBerry Router or a TCP proxy server.
1. In the browser, type https://<server_name>:<port>/admin, where <server_name> is the FQDN of the computer that hosts
the management console. The default port for the management console is port 8008.
• If you upgraded the database from BES5 to BES12, verify that you have restarted the BlackBerry Administration
Service services. Click OK.
3. Click OK when you receive a reminder to restart the BlackBerry Administration Service services if you have upgraded the
database from BES5 to BES12.
If you have not upgraded the database from BES5 to BES12, you can ignore the reminder.
7. In the Server location drop-down selection, select the country of the computer that has BES12 installed on it.
8. Click Next.
9. Type the name of your organization, the SRP identifier, and the SRP authentication key.
20
Logging in to BES12 for the first time
After you finish: When you log in to the management console, you can choose to complete or close the Welcome to BES12
dialog box. If you close the dialog box, it will not appear during subsequent login attempts.
If you don't want to change these default variables from the FQDN of the computer you installed BES12 on to the FQDN pool
name, you do not need to complete this task.
1. Click Settings.
4. Modify the default <FQDN of the machine you installed BES12 on>:8008 for both the %AdminPortalURL% and
%UserSelfServicePortalURL% variables to <FQDN pool name>:8008.
5. Click Test connection for both the %AdminPortalURL% and %UserSelfServicePortalURL% variables that you modified.
6. Click Save.
21
Additional information
Additional information 8
Do not change the startup type for the When you install or upgrade to BES12, the setup application configures the startup
BES12 services. type for the BES12 services as either automatic or manual.
To avoid errors in BES12, do not change the startup type for the BES12 services.
Do not change the account information When you install or upgrade BES12, the setup application configures the account
for the BES12 services. information for the BES12 services.
Do not change the account information for BES12 unless the BES12
documentation specifies that you can.
When you change the database permissions, you can use Microsoft SQL Server security to minimize the operations that the
service account or Microsoft SQL Server account can perform on the BES12 database. The Microsoft SQL Server roles that are
required by the setup application and BES12 are as follows:
db_owner The setup application automatically adds the account that you use to create the
BES12 database to this role.
This role contains the minimum permissions that the setup application requires to
upgrade the BES12 database.
22
Additional information
Before you begin: Add a different Windows account or Microsoft SQL Server account to the db_owner database role for the
BES12 database.
3. Right-click the service account or Microsoft SQL Server account. Click Properties.
7. Click OK.
When you install an additional BES12 instance in the domain, the setup application retrieves the listening port values from the
database and uses those values for the current installation. If a defined listening port is not available, you receive an error
message stating that you cannot complete the installation until the port is available for use.
Port Purpose
1610 The port that the BES12 Core uses to provide SNMP monitoring data.
1620 The port that the BES12 Core uses to send SNMP notifications in an IPv4 environment.
3202 The port that the active BlackBerry Affinity Manager listens on for RCP connections from
the BlackBerry Dispatcher.
3203 The port that the BlackBerry Dispatcher listens on for BIPPe connections from the
BlackBerry MDS Connection Service.
23
Additional information
Port Purpose
8000 The ports that BES12 Self-Service and the management console listen on for HTTP
connections.
8008
8083 The port that the administration console uses to connect to the BES12 Core.
8085 The port that the active BlackBerry Affinity Manager listens on for REST notifications.
8091 The secure SSL port that the BlackBerry Work Connect Notification Service listens on.
8448 The port that is used for internal communication between the BES12 Core and the
management console and BES12 Self-Service.
8881 The port that BES12 uses to receive management requests for BlackBerry 10 devices.
The connection uses mutual authentication with ECC certificates.
8882 The port that BES12 uses to receive enrolment requests for BlackBerry 10 devices.
8883 The port that BES12 uses to receive enrolment requests for iOS, Android, and Windows
Phone devices.
8884 The port that BES12 uses to receive management requests for iOS, Android, and
Windows Phone devices. The connection uses mutual authentication with RSA
certificates.
8885 An additional port that BES12 uses to receive management requests for iOS devices. The
connection uses mutual authentication with RSA certificates.
8887 The port that BES12 uses for authenticated connections to check the status of BES12
instances.
8900 The secure SSL port that the BlackBerry Gatekeeping Service listens on.
10080 The HTTP port that the BlackBerry MDS Connection Service listens on for enterprise push
data.
10443 The HTTPS port that the BlackBerry MDS Connection Service listens on for enterprise
push data. This port is used when you turn on push encryption.
18084 The port that applications can use to send data to the BlackBerry Web Services.
38082 The port that the BES12 Core listens on to route email notification traffic through the
BlackBerry Infrastructure to the APNs for iOS devices.
24
Additional information
Port Purpose
38085 The port that supports Secure Work Space traffic from iOS and Android devices through
the BES12 Core and BlackBerry Infrastructure to connect to work resources.
38086 The port that your organization’s TCP proxy server or the BlackBerry Router listens on for
data that BES12 sends to the APNs.
You may see this error message in the setup application after you click Next on the Database information screen.
The BES5 database contains one or more roles that have Navigate to the BES5UpgradeRoleCheck.txt log file located in
permissions assigned to more than one group. C:\Program Files\BlackBerry\BES\Logs\deployment\.
The file lists the names of the roles that contain conflicts.
If a BES5 user has more than one role assigned, when BES12 Navigate to the BES5UpgradeRoleCheck.txt log file located in
combined those roles into one role for that user, the new role C:\Program Files\BlackBerry\BES\Logs\deployment\.
has permissions assigned to different groups. For example,
The file lists the names of the roles that contain conflicts.
one BES5 role has the View a group permission assigned to
Group A, and the other role has the Edit a device permission Using the BlackBerry Administration Service, go to
assigned to Group B. BlackBerry solution management > Role > Manage roles.
For each role listed in the log file, make sure that its
permissions are either granted to all groups, or that the listed
groups are the same for each permission.
25
Additional information
For all the roles assigned to a BES5 user, make sure that the
permissions are granted to all groups, or that the listed
groups are the same for each permission.
You may see this error message in the setup application after you click Next on the Database information screen.
Insufficient user permissions Verify that the account you are using has administrator
permissions and run the BES12 setup application again.
Hardware errors Replace the hardware or run the BES12 setup application on
another computer.
The uninstall application does not remove the BES12 database from the database server and it does not remove the database
instance that hosts the BES12 database.
CAUTION: You cannot uninstall BES12 and continue to use BES5 after you have upgraded from BES5 to BES12. If you uninstall
BES12 after the upgrade, BES5 will not function correctly.
3. Click BES12.
4. Click Uninstall.
26
Additional information
5. If the uninstall application prompts you to restart the computer to finish removing the BES12 software, click OK.
After you finish: You can remove third-party software that the setup application installed during the BES12 installation process
(for example, you can remove the JRE software from the computer).
4. Click Delete.
27
Glossary
Glossary 9
DMZ A demilitarized zone (DMZ) is a neutral subnetwork outside of an organization's firewall. It exists
between the trusted LAN of the organization and the untrusted external wireless network and public
Internet.
IP Internet Protocol
IP address An Internet Protocol (IP) address is an identification number that each computer or mobile device
uses when it sends or receives information over a network, such as the Internet. This identification
number identifies the specific computer or mobile device on the network.
28
Product documentation
Product documentation 10
Enterprise Solution Comparison • Comparison of what features are available across different
Chart BlackBerry enterprise solutions
Release notes BlackBerry Enterprise Service 12 • Descriptions of known issues and potential workarounds
Release Notes
Installation and BlackBerry Enterprise Service 12 • 3rd party software that is compatible with BES12
upgrade Compatibility Matrix
BlackBerry Enterprise Service 12 • Tool to estimate the hardware required to support a given
Performance Calculator workload for BES12
29
Product documentation
BlackBerry Enterprise Service 12 • Instructions for how to configure server components before
Configuration Guide you start administering users and their devices
• Instructions for migrating BES10 data from an existing BES10
database
Administration BlackBerry Enterprise Service 12 • Basic and advanced administration for all supported device
Administration Guide types, including BlackBerry 10 devices, iOS devices, Android
devices, Windows Phone devices and BlackBerry OS (version
5.0 to 7.1) and earlier devices
• Instructions for creating user accounts, groups, roles, and
administrator accounts
• Instructions for activating devices
• Instructions for creating and assigning IT policies and profiles
• Instructions for managing apps on devices
• Descriptions of profile settings
BlackBerry Enterprise Service 12 • Descriptions of IT policy rules for BlackBerry 10 devices, iOS
Policy Reference Spreadsheet devices, Android devices, Windows Phone devices and
BlackBerry OS (version 5.0 to 7.1) and earlier devices
Getting started. 5 Steps To Get • Minimum requirements to configure to get you started with
Your Devices Active activating devices
30
Product documentation
Resources for BES12 Self-Service User Guide • Instructions for activating devices
enterprise users
• Instructions for protecting a lost device
31
Provide feedback
Provide feedback 11
32
Legal notice
Legal notice 12
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PERFORMANCE OF ANY SOFTWARE, HARDWARE, SERVICE, OR ANY THIRD PARTY PRODUCTS AND SERVICES
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REFERENCED HEREIN INCLUDING WITHOUT LIMITATION ANY OF THE FOLLOWING DAMAGES: DIRECT, CONSEQUENTIAL,
EXEMPLARY, INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR AGGRAVATED DAMAGES, DAMAGES FOR LOSS OF PROFITS
OR REVENUES, FAILURE TO REALIZE ANY EXPECTED SAVINGS, BUSINESS INTERRUPTION, LOSS OF BUSINESS
INFORMATION, LOSS OF BUSINESS OPPORTUNITY, OR CORRUPTION OR LOSS OF DATA, FAILURES TO TRANSMIT OR
RECEIVE ANY DATA, PROBLEMS ASSOCIATED WITH ANY APPLICATIONS USED IN CONJUNCTION WITH BLACKBERRY
PRODUCTS OR SERVICES, DOWNTIME COSTS, LOSS OF THE USE OF BLACKBERRY PRODUCTS OR SERVICES OR ANY
PORTION THEREOF OR OF ANY AIRTIME SERVICES, COST OF SUBSTITUTE GOODS, COSTS OF COVER, FACILITIES OR
SERVICES, COST OF CAPITAL, OR OTHER SIMILAR PECUNIARY LOSSES, WHETHER OR NOT SUCH DAMAGES WERE
FORESEEN OR UNFORESEEN, AND EVEN IF BLACKBERRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION, BLACKBERRY SHALL HAVE NO
OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO YOU INCLUDING ANY
LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY.
THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS HEREIN SHALL APPLY: (A) IRRESPECTIVE OF THE NATURE OF THE
CAUSE OF ACTION, DEMAND, OR ACTION BY YOU INCLUDING BUT NOT LIMITED TO BREACH OF CONTRACT,
NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND SHALL SURVIVE A FUNDAMENTAL BREACH OR
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HEREIN; AND (B) TO BLACKBERRY AND ITS AFFILIATED COMPANIES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS
(INCLUDING AIRTIME SERVICE PROVIDERS), AUTHORIZED BLACKBERRY DISTRIBUTORS (ALSO INCLUDING AIRTIME
SERVICE PROVIDERS) AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES, AND INDEPENDENT CONTRACTORS.
IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT SHALL ANY DIRECTOR, EMPLOYEE,
AGENT, DISTRIBUTOR, SUPPLIER, INDEPENDENT CONTRACTOR OF BLACKBERRY OR ANY AFFILIATES OF BLACKBERRY
HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION.
Prior to subscribing for, installing, or using any Third Party Products and Services, it is your responsibility to ensure that your
airtime service provider has agreed to support all of their features. Some airtime service providers might not offer Internet
browsing functionality with a subscription to the BlackBerry® Internet Service. Check with your service provider for availability,
roaming arrangements, service plans and features. Installation or use of Third Party Products and Services with BlackBerry's
products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or
violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if
any third party licenses are required to do so. If required you are responsible for acquiring them. You should not install or use
Third Party Products and Services until all necessary licenses have been acquired. Any Third Party Products and Services that
are provided with BlackBerry's products and services are provided as a convenience to you and are provided "AS IS" with no
express or implied conditions, endorsements, guarantees, representations, or warranties of any kind by BlackBerry and
BlackBerry assumes no liability whatsoever, in relation thereto. Your use of Third Party Products and Services shall be governed
by and subject to you agreeing to the terms of separate licenses and other agreements applicable thereto with third parties,
except to the extent expressly covered by a license or other agreement with BlackBerry.
Certain features outlined in this documentation require a minimum version of BlackBerry Enterprise Server, BlackBerry Desktop
Software, and/or BlackBerry Device Software.
The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry
applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN
AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE
OTHER THAN THIS DOCUMENTATION.
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BlackBerry Limited
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Waterloo, Ontario
Canada N2K 0A7
BlackBerry UK Limited
200 Bath Road
Slough, Berkshire SL1 3XE
United Kingdom
Published in Canada
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