At Manchester Building Control If you have difficulty
ACCESS TO every effort is made to ensure
BUILDING that access to our staff, offices
and services is user-friendly for
CONTROL our customers.
SERVICES We understand that not all of our
customers are able to access the
full range of our services because
of language barriers, disability, or
personal circumstances.
To help overcome these barriers,
Manchester Building Control
can assist its customers in
accessing its services more
fully, by using a variety of
complementary services.
LANGUAGE
Because Manchester has such
a diverse ethnic community,
there can be up to 40 different
languages in use daily,
throughout the city.
understanding any of our forms,
letters, or leaflets, we can have
these translated for you.
We can also arrange for a
translator/interpreter to be
present during a meeting with
our staff, either at our offices,
or at your home or workplace.
DISABILITY
Our offices are located at level 9
in the Town Hall Extension.
Access to the Town Hall can
be made by bus, tram, taxi and
car. Disabled (blue badge holder)
parking is available along Lloyd
Street and off St Peter’s Square.
The entrances off Mount Street
and St Peter’s Square are
wheelchair-accessible, and lifts
provide access to level 9.
 If your personal circumstances
prevent you from visiting the Town
THE INTERNET CUSTOMER
Hall, we can arrange for a member
of staff to visit you at either your
Manchester Building Control
has its own web page on the
FEEDBACK
home or workplace to explain our Council’s internet site. This is The views of our customers
services more fully. linked through the Planning page. are important to us. If you have
any suggestions on how we
All our forms, leaflets and information Information and application
can improve access to our
can be translated into large print forms can be downloaded
services, your comments will
or Braille. from our web page.
be welcomed.
Alternatively, we can have an We also have links to other
audiotape/ CD made of the information useful websites associated
you require. with Building Control and CONTACT
Building regulations.
A textphone is in use and can Manchester City Council
be reached by telephoning You can email our staff at Building Control
0161 234 4330. building.control@manchester. PO Box 488
We also have a loop system gov.uk and our staff will contact Town Hall
at our reception counter. you by email if you would prefer. Manchester M60 2JT
If you have difficulty reading or Our team of professional Tel: 0161 234 4490
completing any of our forms, a surveyors and support staff will Text: 0161 234 4330
member of our team will take the deal with your enquiry, promptly, Fax: 0161 234 4551
time to assist you. politely, fairly and sensitively. Email: building.control@
manchester.gov.uk

WT 49904 • M-four Design & Print • Manchester City Council 2006 • Tel 0161 234 3166