The Health Informatics Service

Informing Healthcare

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PRODUCT
CATALOGUE
2014

ING HEALTHCARE
INFORM
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04 ~ 2014

www.this.nhs.uk
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust

CONTENTS

AN INTRODUCTION TO THE
HEALTH INFORMATICS SERVICE

APPLICATION
DEVELOPMENT

WEBSITE
DEVELOPMENT

KNOWLEDGE
PORTAL

MICROSOFT OFFICE
SPECIALIST TRAINING

ENCRYPT THIS TM

SERVER HOSTING

10

THE NATIONAL
PATHOLOGY
EXCHANGE

11

SURVEYS

12

INFORMATION
GOVERNANCE

13

PROJECT
MANAGEMENT

14

CONSULTANCY
IT & INFORMATION

15

CLINICAL CODING
AUDIT SERVICE

16

PARTNERSHIP WORKING

RISING
TO OUR
CUSTOMERS
CHALLENGES

INNOVATIVE
SOLUTIONS
THAT DELIVER
A POSITIVE
IMPACT TO YOUR
PERFORMANCE

Introduction

Dear Customer
Please allow me to Introduce; The Health
Informatics Service (THIS) Product Catalogue.
We have over 10 years experience in the field
of Technology and Information and our goal
has always been to provide the highest quality
service at a competitive price with the best
possible customer experience.
This catalogue contains some carefully selected
simple technological solutions and systems
that we believe will help drive efficiency and
productivity across your organisation.

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Lets make THIS

work for you!

Mandy Griffin
Chief Operating Officer

THE H
EA

If you want to learn more about the range of

products and services we provide please do not
hesitate to contact us.

ING HEALTHCARE
INFORM

20

04 ~ 2014

01
Application
Development

In collaboration with our commercial partner, CommonTime, we have introduced a new product
offering for 2014 the design, development and deployment of Apps. The partnership builds on
THISs 10 years experience of providing IM&T services and solutions into the NHS and CommonTimes
experience in providing enterprise mobility to a range of clients over the last 15 years.
The platform used is operating system agnostic and can easily integrate with existing clinical and
non-clinical systems. Powered by the mDesign platform, a standards-based development environment
for the creation and deployment of mobile healthcare apps, mDesign allows healthcare organisations
to convert paper-based processes into fully functional, feature rich mobile apps quickly and easily.

80%

5x

Info.

Create apps 5x
faster than
traditional
development
methods.

KEY BENEFITS
3 Mobilise any clinical or operational process
3 Create fully bespoke, fully integrated
mobile apps
3 Develop apps 5x faster and 80% cheaper,
compared to traditional development
methods

The Dashboard App that has been

developed is great as it allows me
to access real time information
regarding how the hospital is
performing via my iPhone
regardless of whether I am onsite
or offsite.
Janet Powell
Associate Director of Nursing
CHFT

3 Apply to all departments within the

organisation
3 Benefit from cross-platform flexibility as
standard

When on call at home or on the

move I now have access to key
current hospital activity stats for
the day through this App. This
makes a real difference.
Julie Barlow
Assistant Divisional Director
CHFT

THIS Product Catalogue 2014

02
Website
Development

Our core function and experience comes in designing and creating websites and intranets which are
content managed giving the client the power to maintain their content and online presence. Our sites
are built to web accessibility standards and incorporate responsive designs which can be viewed and used
effectively on all mobile devices regardless of platform. We are also able to deliver database driven web
applications for clinical or business, whilst our robust web applications enable users to automate complex
processes within diverse environments.
Our graphic design expertise can help you to stand out from the competition. We want to inspire you
and help to build a brand that can be recognisable and exciting and then apply your visual identity
across all media and communications that need to fall in line to create a strong corporate identity.
The design and development skills of the team combine to build secure cross-platform apps, which are
built to your requirements and are capable of working when there is little or no mobile data connection.

CMS

Mobile

Design

Take control and

manage your own
content from any
internet connection.

Offer your site

up to mobile
users with a fully
responsive design.

Develop brand
exposure with
creative
communications
solutions.

KEY BENEFITS
3 All websites and intranets built on a
content management system allowing site
admins to manage their own content 24/7
3 Managed design process from brand
creation to full marketing materials
3 Reach mobile users with a fully responsive
website design
3 Your content managed website design can
be refreshed at anytime without affecting
the content

3 Affordable design solutions that support

NHS Trust media campaigns and brand/
service development.
3 A design service that understands the
constraints of low budgets and the need
for a strong visual identity.
3 Specialists in problem solving and offering
creative solutions for projects across all
media.

THIS understood our vision and ensured

our project had consistency, practicality and
impact. The new HPS identity and website has
hugely raised the profile of the unit and we
are finding that there are more possibilities
for creating business partnerships because we
are a professional, forward thinking unit.

Our new site has provided a distinct identity

for the NHS libraries in Leeds. The branding
project allowed an opportunity for the library
teams to re-evaluate their key messages and
reinvigorate the channels they use and how
they are presented. The branding is now
used across all promotional materials.

Sarah Clenton
HPS Business Manager

Jenny Makeham
Leeds Libraries For Health

THIS Product Catalogue 2014

03
The Knowledge Portal

The Knowledge Portal is a bespoke web based

business intelligence solution designed by our
NHS informatics professionals who understand the
requirements of you and your organisation.
We have developed and refined a suite of NHS
Acute Trust models which support our long term
Information Strategy for self service Business
Intelligence provision. These models give a graphical
and tabular representation of data, allowing the
user to drill through from high level to patient level
information in a secure and user friendly way.

We are now in a position to offer a number of

these models ready made for implementation at
your organisation.
Models currently available include:
Inpatients
Bed occupancy
Outpatients
Pathology
A&E
Radiology
Referrals
Community
Mortality
Therapies
Waiting lists
Pharmaceuticals
Theatre utilisation
Contract monitoring

Analyse

Access

Updates

Analyse 7.5 million

records (e.g. 3 years
worth of pathology)
in seconds.

Access in-depth
mortality analysis
via a few mouse
clicks.

Keep on top of
your A&E and bed
position with live,
accurate updates.

KEY BENEFITS
3 Real time information
3 Easily accessible from various platforms
(web based on a PC or on mobile devices
via an app for android and IOS)
3 Intuitive
3 Information all in one place
3 Resilient and responsive

3 Allows the assessment of relative

performance
3 Self sufficient information provision frees
up analyst time from routine reporting
3 Organisation wide consistency
3 Can be tailored for specific customer
groups

The reporting that you showed us is

excellent and given the daily updates
to the data warehouse and day by day
reporting that this enables, is the best I
have seen in my recent set of visits.

As an analyst I use the Knowledge Portal

on a daily basis, the models are excellent
for processing large amounts of data
effortlessly. Tasks which could have taken
hours previously, now take minutes.

Finance Director,
NW England NHS Trust

Information Manager,
Calderdale and Huddersfield NHS
Foundation Trust

THIS Product Catalogue 2014

04
Microsoft Office
Specialist Training

Courses that allow you to study online at your own pace to gain Microsoft Office Qualifications.
The Microsoft Office Specialist (MOS) qualifications are Microsofts official Desktop applications. They
are globally recognised qualifications that will enable you to improve your skills in Microsoft Office
2007 & 2010, helping you to achieve the growing demand for a qualified, knowledgeable, effective
and efficient workforce.
Qualifications
Equivalent to Level 2 (GCSE Grade A-C)
Word Core
Outlook Core
Excel Core
SharePoint (2010 only)
PowerPoint Core
Access Core

Level 3 (A Level)
Word Expert
Excel Expert

40

Skills

Provide services
and solutions to
over 40 separate
organisations
throughout the UK.

Costs that are

extremely viable.

Become a Microsoft
Specialist.

KEY BENEFITS
3 Globally recognised qualifications
3 Become a Microsoft Specialist
3 Access to a team of highly skilled and experienced Trainers
3 Self-paced learning either in the work place or at home
3 Tutor support available
3 Immediate access to your results
3 Practice exams are available
My reason for enrolling on MOS was to
keep up to date with the latest
developments in Office, in particular
Excel. It is a chance to learn away from the
normal office environment. Help is on hand
from the learning facilitator when I get
stuck.
Tony Geering
Senior Information Analyst / Deputy Team
Manager Provider Services

It is helping me prepare and edit clinical

letters and clinical reports quicker and
efficiently, especially when my secretary
is away. It is also helping me to complete
clinical forms electronically.
Praveen Thyarrapa
Consultant Psychiatrist

IT ACADEMY PROGRAM
THIS Product Catalogue 2014

05
Encrypt
THIS

Releasing Medical Records for Compensation Claims

The release of medical records to solicitors and others continues to place a substantial burden on
Practices. Whether it is photocopying the Lloyd George, or printing off the electronic record, it is very
time consuming. Then there is the actual monetary costs, staff time, postage, paper, ink and so on.
To considerably reduce these costs we have developed a system called Encrypt THIS. Simply put,
the electronic patient record is exported and the Lloyd George scanned to a secure folder. The
information is then encrypted to approved NHS & GMC standards. The encrypted information is then
burnt to a CD and sent via ordinary Royal Mail. No need for recorded or tracked delivery.

Data
Industry recognised
data encryption
standards.

KEY BENEFITS
3 It allows you to safely encrypt large
amounts of data from patient or
administration systems/paper records
(scanned) within Primary and Secondary
Care settings as well as private
organisations.
3 Reduces Stationery, Printer Accessories,
Postage and Faxing costs as all patient/
client information is downloaded and
encrypted to disc.

3 Its versatility can be utilised for: Sending

Patient/Client Information to Releasing
Medical Records for Compensation Claims,
Sending to Other Organisations Securely,
Storing Deceased Patient Information and
for any enquiries regarding the Freedom of
Information Act 2000.

Practices that are using the system

have said the following:
It is so easy to use
No more standing over the photocopier
You mean I can just leave it and it will do
it by itself
That was quick

THIS Product Catalogue 2014

06
Server
Hosting

Built to meet the demanding and ever changing needs of your business, we provide
Server and Application hosting in our UK based Data Centres.
That headache of managing your own Hardware refresh, OS Patching, Backups
and Monitoring can be taken away with a solution customised for your needs and
budget, leaving you to focus on key areas of growing your business.

RAM

NHS

Security

Servers up to 256GB
of RAM.

NHS Registration.

Hosted inside N3/PSN

for security.

KEY BENEFITS
3 High availability physical and virtual Servers
up to 256GB of RAM
3 Hosted inside N3/PSN for security and
public sector access
3 24*7 monitoring, support, patching and
hourly scheduled back up provided
3 SLAs to meet your growing business
demand
3 New system implementation discussions
available in partnership with your 3rd party
supplier
3 Dedicated Service Desk with self-service
ticketing system and escalation process
3 NHS domain registration and NHS email
addresses
3 Remote KVM root admin offered via
secure browser based connection from
anywhere

THIS Product Catalogue 2014

3 Dedicated technical support engineers

employed and integrated within the NHS
environment
3 Dedicated Service Account Manager
3 Pay as you grow hosting options with
monthly growth prediction reporting
3 NHS secure and redundant data centres
employing latest monitoring and
performance tools
3 ISO accredited operations and security
processes
3 Backup agents for all operating systems
and MS SQL, My SQL, Oracle
3 Private and secure rapid offsite disk to disk
backup
3 Active Directory integration available

07
The National
Pathology Exchange

The National Pathology Exchange is a lab to lab messaging solution that THIS co-host with XLab
limited. NPEx provides a LIMS agnostic solution capable of transferring work between any two
connected sites.
NPEx is a single digital hub designed to connect all NHS laboratories in the UK.
NPEx also provides a mechanism for mapping between local codes and vendor specific technologies to
national and international standards by utilising standards such as SNOMED-CT, NLMC and HL7.

2.5x

LIMS

NLMC

Improvement in
test turnaround
time.

LIMS agnostic,
receive and send
tests from any
vendor, to any
vendor.

Standards compliant
with NLMC.

KEY BENEFITS
3 LIMS agnostic, receive and send tests from
any vendor, to any vendor
3 Robust, reliable transport of laboratory
messages
3 2.5 times (on average) improvement in test
turnaround time
3 No need to change your LIMS
3 Standards compliant with NLMC
3 Reduced clinical risk when diagnosing a
patient

It took three or four days for samples to be

received via post and now it takes minutes,
so its a huge advantage

Alan Blackley
IM&T Manager, Manchester

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3 Faster turnaround times to diagnose and

treat patients
3 Full electronic based system leads to less
time spent on administration
3 Improved reliability as results cannot be
lost in transit
3 Improved safety by removing the use
of paper and eliminating paper-based
transcription errors

The NPEx system has reduced the

turnaround time by around 3 to 4 days
Pauline Westbrook
Lab Manager, Trafford General Hospital

THIS Product Catalogue 2014

08
THIS Survey Service

Central to a high quality patient-centred service is listening to people, involving them in decisions
about their care and being responsive to their views, experiences and references.
THIS Survey Service can help you to collect and make sense of your patient experience data and use it
effectively to improve patient experience. Understanding the views and opinions of your patients, the
public and staff better enables you to deliver patient-centred care.
We have a range of services that can be used to help you get the most out of your patient experience
surveys. We offer a fully tailored approach to suit your needs from the initial scoping to understanding
the outputs including asking the right questions, collection of the data, analysis, reporting and helping
you to make sense of the results.

Design

Data

Report

Flexible and tailored

to meet your specific
needs.

Use data effectively

to improve the
patient experience.

High level and

detailed reporting
are available.

KEY BENEFITS
3 Flexible and tailored to meet your specific
needs
3 We provide expertise around the right
questions to ask in order to get the best
understanding of your patients experience
3 Questionnaires can be designed for any
condition, treatment or healthcare setting
3 Various methods available, including webforms, paper, tablets or a combination
3 Questionnaires are distributed and the
information collected in a secure manner
that protects the confidentiality of your
patients

THIS Product Catalogue 2014

3 We provide analysis of both qualitative and

quantitative data
3 High level and detailed reporting are
available

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09
Information
Governance

Our Team is qualified in Information Governance, Information Security, Health Care Management
and Teaching. We work extensively in the Public Sector, Voluntary Sector and the Private Sector and
particularly in Health and Social Care. We provide Consultancy, Training and Learning Products for the
whole of the Information Governance arena, including:
Freedom of Information
Environmental Information Regulations
Senior Information Risk Owners
Privacy Impact Assessments
Data Flow Mapping
Data Quality

Data Protection & Confidentiality

Information Security
Caldicott Guardians
Information Asset Owners & Administrators
Records Management
IT security, anti-virus assurance, internet filtering
and reporting

Risk

Security

Toolkit

Risk and Incident

Management.

Compliance with
IT Security industry
standards.

Information
Governance Toolkit
submission.

KEY BENEFITS AND BENEFITS

3 Training - bespoke, open courses
3 Information Governance induction training
3 Mandatory or refresher training
We also provide a range of additional off the
shelf training courses, but all training can
be adapted to suit your organisational needs
and can be provided in a variety of ways
from formal presentations, to small group
discussions to scenario based workshops.
3 High quality specialist support and
assistance to help you successfully complete
your annual Information Governance
Toolkit including the development and
implementation of policy, procedure and
guidance materials.

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3 Specialist advice and support including risk

and incident management.
3 Advice and support to ensure that your
policies, information sharing protocols and
agreements are always secure and up to
date.
3 Compliance with Industry standards in
IT security, anti-virus assurance, internet
filtering and reporting.
3 Liaising on your behalf and advising on
any matter that involves the Information
Commissioners Office.

THIS Product Catalogue 2014

10
Project
Management

We offer comprehensive, client-focused Project Management services, delivered by senior professionals

who possess a broad range of skills, experiences and attributes. All of our consultants are Prince2 and
MSP certified. We also offer a full Programme Management Office (PMO) service, which is able to
provide assessment, governance, tools and people to improve your delivery capability and performance.
Our core objective is to always work collaboratively with clients to maximise project success and improve
your project delivery. Our management style is very hands-on; leading, enabling, getting involved,
understanding the detail of issues. We focus on fostering good stakeholder relationships that endure
and continually promote a project culture dedicated to successful outcomes.
Our consultants will guide you through the entire project lifecycle and on to operational transition and
benefit realisation.

Success

Benefits

Buy In

Project
Success Stories.

Realise the Benefits.

Ensure stakeholder
engagement and
buy in .

KEY SERVICES & BENEFITS

3 Initial scoping of your requirement, to see
if its feasible and indeed viable in financial
and qualitative terms to your organisation,
with a key focus placed on benefits and
expectations.
3 Project delivery through establishing
governance and assurance structures,
planning and implementation, reporting
(milestones, timelines, RAG status),
stakeholder engagement with a particular
emphasis on driving through change
through collaborative working.

3 Realising Benefits which can be achieved

during and sometime after project closure,
to ensure you are able to evidence the why
did we do this to your stakeholders.
Our Project Management services cover a
spectrum of roles that can be delivered either
individually, or as an integrated set of inputs
tailored to your particular needs.
All services can be provided for short, medium
and long term projects.

3 Maintaining viability through monitoring

and managing change, identifying project
risks and issues and troubleshooting
throughout the project lifecycle.
3 Communicating by liaising with your current
communication lines to drive through the
objectives you desire into your organisation,
while keeping everyone informed.

THIS Product Catalogue 2014

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11
IM & T Specialist
Consultancy

We offer comprehensive, client focused consultancy services, delivered by highly qualified and
knowledgeable professionals. The services cover every aspect of Information Technology, including:
Information
Our areas of expertise cover, commissioning,
performance management, data quality, clinical
coding, national returns, SUS submission. We
also provide in-depth knowledge in many areas
including inpatients, outpatients, A&E, cancer,
bed occupancy, community, theatre utilisation,
contract monitoring amongst others.

Speed

Quality

Cost

Get desired results

faster by avoiding
costly delays.

Improve the quality

of your processes
and measurements
by avoiding
common errors.

Reduce costs
by eliminating
unnecessary steps.

KEY BENEFITS
3 Independent objective view
3 Access to highly qualified professionals
3 Expertise in all information and
technological services
3 We complete reviews sooner and quicker
to get desired results faster by avoiding
costly delays and learning curves.
3 We can increase productivity by optimising
your operations and your teams skills.

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Technology
We provide full technologhy assessments in order
to support your business planning processes, as
well as providing professional advice towards
developing your organisational IT strategy. We
can also provide many other specialist consultancy
services to support your organisational delivery:
Registration Authority
Programme
Management
Information Governance
Project Management
Risk Management
Programming /
scheduling

Procurement advice
Project set-up
consultancy
Change Management
Project review /
turnaround project
monitoring

3 We can improve the quality of your

processes and measurements by avoiding
common errors.
3 We can reduce costs by eliminating
unnecessary steps and avoiding the
trial-and-error approach.

THIS Product Catalogue 2014

12
Clinical Coding
Audit Service

High quality coded clinical data is essential for informing strategic and local decisions in
terms of health service and capacity planning and ensuring accurate payment through
Payment by Results. It is also crucial to understanding clinical performance and outcomes
e.g. HSMR. The high quality of clinically coded data is dependent on highly skilled clinical
coders and having a robust programme of clinical audit.
THIS can provide an approved Clinical Coding Auditor who is able to undertake clinical
coding audits to meet Information Governance (IG) Toolkit requirements 505 and ad-hoc
audits where required.

Audits

Data

High Quality
Coding Audits.

Increased confidence
in your data.

KEY BENEFITS
3 Audited and validated data gives you extra
confidence that you are reporting on a true
reflection of your organisations activity
3 Identify training needs
3 Assess coding processes
3 Evaluate source documentation

3 HSCIC Accredited Clinical Coding Auditors

3 Focus on specialty, clinician or condition
depending on requirements
3 Provide feedback to help you improve your
clinical coding

Recent Clinical Audits have allowed us to

identify areas where training is required
highlighting strengths and/or weaknesses
within the Coding Team. They have helped us
to identify areas where clinical involvement
would improve and support the accuracy of
clinical coding. The audit has also provided
reassurance to the Trust that the quality of
the coded data is robust.
Sharan Boothroyd
THIS Clinical Coding Lead

THIS Product Catalogue 2014

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Partnership Working

In an ever changing environment, its vital that businesses are able to

evolve, so they can continue to satisfy their customers ever growing
needs and expectations.
We have always recognised this necessity, and now more than ever
before, we are working to develop innovative solutions that create
value through improved execution and deliver a positive impact to
performance.
This catalogue includes both our traditional products and services,
but also exciting new proposals, some of which have been developed
collaboratively with our private and third sector partners.

THIS are always looking for the opportunity to establish new business
relationships, to create further advances that would continue to
improve informatics provision and deliver benefit across all provider
sectors.
If your organisation would like to be part of helping to shape the
informatics environment of the future, our team would love to hear
from you.

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THIS Product Catalogue 2014

SHAPING THE
FUTURE OF
HEALTH
INFORMATICS

The Health Informatics Service

Informing Healthcare

Oak House
Woodvale Office Park
Woodvale Road
Brighouse
HD6 4AB
Telephone: 01484 355420
Email: contact-us@this.nhs.uk
www.this.nhs.uk
@thisnhs

I N F O R M AT I

CS

YEARS OF

RV I C

THE H
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ING HEALTHCARE
INFORM
20

04 ~ 2014

www.this.nhs.uk
The Health Informatics Service is hosted by Calderdale and Huddersfield NHS Foundation Trust

THIS CHFT 2014 - Published May 2014

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