Juan Porres

Cranston, RI · (401) 603-7188 ·​ ​juan_porres@my.uri.edu · www.linkedin.com/in/porres

EDUCATION
University of Rhode Island​, Kingston, RI ​May 2023
Bachelor of Science in Computer Science
Minor in Leadership Studies

RELEVANT COURSEWORK
● Computing Concepts ● First Year Leaders Inspired to
● The Joy of Programming Excellence

TECHNICAL/LANGUAGE SKILLS
● Word, Excel, PowerPoint, Windows, Mac OS, Linux, iOS, HTML, CSS, Javascript (​New​)
● Highly Proficient in Spanish and English written and oral

EXPERIENCE
IT Service Desk Consultant, ​University of Rhode Island August 2019 – Present
● Assisted the campus community in the usage of technology on campus, including networking, e-Campus,
Sakai, Office 365 Apps that included over 18,000 users
● Wrote detailed trouble tickets for users who have issues that need to be escalated to other departments
● Escalated trouble tickets on the web-based system Pinnacle
● Usage of Cisco WebEx to provide support to users
● Collaborated with a diverse team in a fast-paced atmosphere
● Resolved student, faculty, and staff issues with all campus technologies
● Worked in a customer-facing role on the phone and in-person

PROJECTS
Programming Portfolio (jporres.github.com) ​September 2019 - Present
● Lists all of my projects that I’ve been doing for my Computer Science 106 Class
● Utilized HTML and CSS to build the website
● Hosted on Github
CAMPUS INVOLVEMENT
Member, SLiC Club,​ ​University of Rhode Island, Kingston, RI ​ September 2019 – Present
● Attend weekly meetings dates and times, recruit students and organize events
● Propose ideas to expand the organization and integrate core values
● Learn other languages as a group (Python)
Member, Talent Development Student Board​, ​University of Rhode Island, Kingston, RI S ​ eptember 2019 – Present
● Attended weekly meetings dates and times, recruit students and organize events
● Assisted E-board in organizing events
● Participated and organized fundraisers