TIFFANY RICCARDELLI, ED.M.

Instructional Design & Workforce Development Expert

908.907.2122 | tiffanyric1@gmail.com

WORK EXPERIENCE
Rutgers School of Social Work, Institute for Families 2012-Present
Senior Instructional Technology Specialist
o Lead design and development of all e-learning, instructor-led training, and multimedia products for large-scale workforce
development programs reaching nearly 10,000 training participants annually—including new worker training and coaching
and leadership development series
o Drive innovation using digital tools—including Articulate 360 (Storyline and Rise), Canvas and Moodle LMS, Vyond,
Powtoon, Canva, Kaltura, Padlet, Mentimeter, Piktochart, Snagit, Camtasia, H5P, Bitmoji, and Adobe Creative Suite
o Ensure exceptional learner experience in product design and development; align content with agreed-upon goals and
objectives to support stakeholder vision and close learning gaps
o Recruit and develop a full L&D team—including instructional design and content development supervisors, senior and
junior IDs, program coordinators, and graphic designers; build a strong pool of consultant IDs for project support
o Standardize high-quality instructional content across programs through implementation of style guides and templates
o Coach and supervise a virtual team using Microsoft Teams and integrated apps for collaboration—including SmartSheets for
project management, OneNote, SharePoint, and Zoom

Instructional Designer
o Facilitate needs assessment process, coordinate focus groups and interviews to learn about performance gaps and
recommend learning solutions to program stakeholders
o Design and develop engaging instructional content for adult learners in web-based, asynchronous, hybrid, and instructor-
led training—including microlearning, infographic, multimedia, and marketing products with powerful, on-brand messaging
o Write pre/posttest questions to assess knowledge gain using best practices in training evaluation; develop transfer of
learning guides to support implementation of practice skills and systems change
o Coordinate and facilitate train-the-trainer programs; recruit, onboard, and mentor new course instructors

Prevent Child Abuse – New Jersey 2008-2011

Development Associate
o Wrote press releases for campaigns and special events, articles for annual reports and newsletters, scripts for videos and
advertisements, and campaign pieces for agency blog
o Designed agency brochures, flyers, and other marketing materials; coordinated details of annual fundraising event at MetLife
Stadium—including planning sponsorships and program/branding design

EDUCATION
Rutgers University, Graduate School of Education, 2018 Montclair State University, 2006
Ed.M. Adult and Continuing Education – 4.0 GPA B.A. English – Magna Cum Laude

CERTIFICATIONS & SKILLS

o Certified Team-based Learning Collaborative educator
o Certified “Strengthening Families: Protective Factors
Framework” instructor
o Rutgers University Educational Technology Certificate
o ID2ID Peer Mentor Credential
o EDUCAUSE Annual Meeting Proposal Reviewer
o CITI Human Subjects Program Certified
o Articulate 360: Storyline and Rise
o Canvas and Moodle Learning Management Systems
o Principles of graphic, web, and multimedia design
o Public speaking and presentation skills
o Microsoft Office 365 suite of programs
o Scripting, research, and grant writing
o Proofreading and copyediting
WORKSHOPS & PRESENTATIONS
October 2019: “Get Me to the Course on Time: Implementing a Streamlined Instructional Design Strategy to Build Powerful
Courses on a Tight Timeline” at National Staff Development and Training Association Conference in Long Beach, CA

March 2019: “Am I an Instructional Designer? Finding Identity and Community in a Rapidly Evolving Field” at Rutgers Online
Learning Conference in New Brunswick, NJ

October 2018: "Come Play with Us: Creating Memorable Instructional Content with Multimedia Tools" at National Staff
Development and Training Association Conference in Columbus, OH

May 2018: “You’re Hired! Building and Cultivating a Successful Consultant Trainer Program” at the National Title IV-E Roundtable
in Portland, OR

March 2018: "Playing in Powtoon: Creating Memorable Instructional Content with Multimedia Tools" at the Rutgers Online
Learning Conference in Somerset, NJ

September 2017: “You’re Hired! Building and Cultivating a Successful Consultant Trainer Program” at the National Staff
Development and Training Association Conference in Savannah, GA