Mathias Dhondt

Multi-lingual Customer Support Specialist, specialised as Point-of-Contact & Business Developer


Highly motivated professional with exceptional people skills. Methodical and pro-active approach to achieving tasks and
objectives. Creative problem-solver. Good listener – caring and compassionate. Critical thinker – strongly developed analytical
skills. Flexible and versatile, adaptation is key to my philosophy.

Work _________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Client Engagement Specialist

Kraken Remote 2017-2020 


Business Development I Triaging, Quarterly Reporting, Cross-Training Team I Co-ordinating with OTC / market researchers / Business Developers
Manager of Chat Team I Cross-training I Reporting I Escalation 

Specialised in Crypto Deposits and Withdrawals, ID Verification, Account Access, Security

Customer Support Specialist

Stripe Cork, Ireland 2016-2017 


Point-of-Contact for the entire Voxpro account of Stripe I Analysing queries and formulating suggestions for structural improvements

Team manager I Problem-solving research I Triaging I User Safety I Escalation flow Reporting I Point-of-Contact I Flexibility
Specialised in Deposits and Withdrawals, ID Verification, API, Account Access, Security

NLP Grader & Data Analyst

Apple Cork, Ireland 2016


Development of Siri for Dutch for Flemish locale I NLP I Co-ordinating and triaging NLP duties with Dutch (NL locale) team I Weekly targets

Education ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Master of Engineer: Architecture (30 ECTS)

University of Ghent Ghent, Belgium


Masterclasses I Integral design I Team management I Project management I Long- term time management I Deep dive materials I Fieldwork I Communication I
Briefing I Presentation I City planning I Urban environment I Landscaping

Bachelor of Engineer: Architecture (90 ECTS)

University of Ghent Ghent, Belgium


Luca School of Arts ibidem
Analysis I Vernacular architecture I Modular design I Manual design I AutoCAD I Bottom-up design I Experimentation I Materials I Physics I Next-gen technology I
Spatial awareness I Historical overview I City planning I Landscaping 2008

Bachelor of Moral Philosophy & Sciences (90 ECTS)

University of Ghent Ghent, Belgium

Science of philosophy I Anthropology I Bio-ethics I Epistemology I Sociology I Political sciences I Economy

 Technical Analysis Beginner & Advanced Course Udemy, Remote

Basics of Python Programming Language LCTHW, Remote 




SEO Beginner Course Coursera, Remote

Languages ___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Dutch native

French native

English advanced

Spanish fluent

German basics

Swedish notes

Thai notes

Korean notes

Interests ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Calisthenics I Running I Swimming I Thai kick-boxing I Krav Maga self-defense

Meditation I Buddhism I Yoga I Philosophy

Literature I Writing I Fiction I Essays I Languages

Programming I Python I Technology I Blockchain I Futurism I Psychology