MOHAMED AHMED MOSAAD

German Speaker

     
mohamed.german95@gmail.com +966566273328 Jeddah - Saudi Arabia Egyptian 22-04-1995 Married

Experienced individual with multi-tasking and research skills. Looking to utilize 6 years of experience developing and implementing call center policies
and excellent customer service to improve customer satisfaction. Coming with excellent communication and interpersonal skills as an IT system
expertise.

PERSONAL SKILLS WORK EXPERIENCE

Leadership Technical Support Specialist – Bilingual German & English

Communication Microsoft (Convergys Egypt ), Cairo - Egypt
Mar 2021 - Apr 2022
Self-motivation
● Supporting Exchange Online Escalation Cases; Migration from Exchange On Premise
Decision Making “2010,2013,2016” to Exchange Online
● Managing and planning the mail architecture and securing the messaging environment.
Adaptability ● Supporting Security and Compliance procedures in Of ce 365 ( threat protection,
information protection and governance, security management, compliance management,
discover and respond).
● Supporting Administrators to deploy, con gure, manage, troubleshoot, and monitor
recipients, permissions, mail protection and mail ow in cloud enterprise environments.
LANGUAGES ● Supporting Administrators troubleshooting Outlook issues “Outlook 2010/2013/2016”
● Supporting Of ce 365 with all its applications (Of ce Applications, Microsoft Teams,
SharePoint, OneDrive for Business)
German 
Call Center German Account
English  Amazon Digital Services, Cairo - Egypt
Arabic  Jan 2020 - Feb 2021

French  ● Digital Services And Device Support For Amazon Devices are all the devices manufactured
by Amazon, including Kindle e-readers, Fire tablets, Fire TV streaming media players

Call Center German Account - Retail

MOST PROUD OF Amazon Germany, Cairo - Egypt
Aug 2018 - Dec 2019
● Ensure that the company has the resources it needs to complete its activities.
 Physical Organization ● Designing and implementing business plans and strategies to promote the achievement of
Creative Thinking, Effectiveness, the company goals.
Productivity ● Organize and coordinate operations in ways that ensure maximum productivity.

 Planning Call Center German Account - Callya

Analyzing Issues, Decision Making, Vodafone Germany, Cairo - Egypt
Project Management, Strategic
Jun 2017 - Jul 2018
Planning
● Worked as customer Service.
Team Work ● My mission was to assure Call Reception and follow up Clients demands and complaints.

Collaboration, Delegation, Goal
Setting, Group Leadership
Receptionist
Sentido Mamlouk Palace Resort, Hurghada - Egypt
Jul 2015 - May 2016
● A Receptionist's duties and responsibilities include greeting visitors, helping them navigate
HOBBIES through an of ce, and supplying them with refreshments as they wait. In addition, they
maintain calendars for appointments, sort mail, make copies, and plan travel arrangements.

 Travel
 FootBall
EDUCATION

 Reading German Language

Faculty of Languages and Translation in Cairo - Al-Azhar University, Cairo - Egypt
2013 - 2017
● German Language as the rst Language and English as the second Language.

COURSES

Microsoft Certi ed Solutions Associate (MCSA)

2021
IT Share - Dokki - Egypt
● program intended for people who seek entry-level jobs in an information technology (IT)
environment.

The Cisco Certi ed Network Associate (CCNA)

2020
IT Share - Dokki - Egypt
● one of Cisco's most sought-after entry-level IT certi cations. The CCNA exam tests the
knowledge and skills that a network professional would need to possess to install, con gure,
and troubleshoot medium-sized networks

International Computer Driving License (ICDL)

2017
IT Acadamy
● international quali cation which enables people to demonstrate their competence in use of
computer applications. It is the most widely recognized computer quali cation in the world.