Mosheera Ali Summary

15 years of project management experience of initiating and

delivering sustained results and effective change for more than
100 customers in telecom industry and business services. Major
experience lies in strategizing and leading cross-functional teams
to bring value and improvement in strategy, process, and
profitability – both as a leader and expert voice project manager.

Experience
Program Director – Nov 2019 till now
“Orange Business Services”
 Leading all Unified Communication transformation
programs.
 Global communication manager for Unified
Communication Operations.
 Leading Unified Communication Operations upskilling
Contact program.

Address: Pre-sales engagement– May 2018 – Nov 2019

“Orange Business Services”
G113,B15 madinaty , Cairo
,Egypt  Support presales to build a complete proposal to
customers.
Phone:  Estimate implementation and operational team’s level of
+ (20)1287977798 – efforts for various products within orange business
+ (20)1226174062 service.
Email:  Define the area of responsibilities and demarcation for
Mosheera.s.ali@gmail.com the proposed solution.
 Sign Off (GO/NO GO) of major outsourcing deals; RFPs,
bids within the Enterprise Expertise Center Organization.
Languages  Engage design, implementation and operational teams
after bids win.
Arabic: Native Language
 TTM for all new products that join Voice portfolio.
English: Very good
French: Good B2Gaas rollout Program Manager– March 2017 till May 2018
“Orange Business Services”
 Ensure that new release available for the platform is
validated and documentation (release notes) available for
Personal Data the technical experts to apply.
 Asses the workload to migrate, with the release manager
and change Manager, and ensure the availability of all
Nationality: Egyptian the resources for the migration. Communicate each
Birth Day: Feb. 9, 1982 planning to the team and Customer Service Manager.
Marital Status: Single  Negotiate and convince customers with new releases to
reach an agreement and define target date for the
migration.

Education
2004-2005 Computer network
diploma. My study is concerned with
network administration at
Information technology institute ITI.
1999-2004 B.Sc. (Electronics and
Communication), May 2004 Faculty
of Engineering, Cairo University –
Egypt. Grade: Very good with honor
81.67%. Graduation Project:
Interactive Multimedia in
Engineering Education.Graduation
Project Grade: Distinction.
1996-1999 Thanaweya Amma
(High school)Passed from Math
Section Gamal Abdel Naser, Giza,
Egypt with grade 96%.
Skill Highlights
Project management
Decision maker
Service-focused
Interpersonal and organizational
skills
The ability to work independently
and collaboratively
Self-motivated
Achievements
Pure cloud solution installation
B2gaas service installation
Secure SBC solution installation
Leading hookah project
Enabling voice project managers
across orange Business Services
Success to have MSC customer to
sign for 5 years with a total revenue
5 millions Euro
Customer project manager for all
orange new voice products
Experience
Senior Voice Project Manager – Jan 2013 -Feb 2017
“Orange Business Services”
 Screening and interviewing new candidates
 Managing escalations ,complex projects and top
customers
 Manage Virtual teams with different stakeholders
 Process interlock optimization between VSTM team and
other entities
 Periodic Reports for Team performance and Team
improvement plans (individual and group).
Telephony Project Manager – Jan 2007 -Dec 2012
“Orange Business Services”
 End-to-end responsibility to deliver and control result,
time, budget and quality for all Voice and Video orders-
Validate customer request.
 Lead Voice or Video projects, or numbers of voice or
Video orders and to take responsibility for the
achievement of the agreed goals and objectives.
 Manage implementation teams to ensure deliverables
are on time and as requested.
 Quality assurance by running the Acceptance test Plan.
 Ensure project deliverables are managed effectively and
are documented.
 Ensure customer billing integrity.
Voice Provisioning order creation manager– Dec 2005 -Dec 2006
“Orange Business Services”
 Order and track new access numbers and dedicated
trunks for voice customers
 Manage the physical cancellation of access numbers and
dedicated trunk, upon change manager requests
 Be the interface between the Voice Technical Project
Managers and Field Service teams.
 In compliance with Orange's Methodology, utilize
industry recognized Best Practices to ensure the
deliverables are managed effectively and with integrity.
 Ensure databases integrity with reliable information.
Part time instructor – May 2005 -Nov 2005
“Orange Business Services”
 Teaching CCNA to Computer Network Department.
 Teaching C++ to Software Development Department.
 Technical background
Activities
 Cloud computing Business together as a service “B2gaas”
Volunteer at Benaa ,Injaz and Dolab  Purecloud
el khier charitable organizations  Business talk global :
o VOIP
Volunteer at Square to help qualifying o IPT
fresh graduate o LVS
o Call center
Oil painting
o Switched access “Carrier code and carrier pre-selection”

Awards Certifications
ESC platinum award
PMP

2 times TPM Star "Star of the Half"
7 times Excellent achiever
2 times outstanding performance
References
Corinne Bayle Head of Voice
Implementation Team, “ Orange
Business Services”..
Tel: + 33 (0) 156387899
Lhoussaine Bouamraoui Head of
unified communications operations
Teams, “ Orange Business Services”.
Tel: + 33 (0) 223065188
All References will be available upon
request.
Linkedin Profile :
https://www.linkedin.com/in/mosheera
-ali-pmp®-itil®-p2-agile-csm®-agile-
facilitator-35158030/
Mosheera Ali
March 2020
o Project Management Professional PMP No.: 1262656.
Synergy
o Synergy Foundation
o Synergy Practitioner
Agile
o Fundamentals of Agile Software Development (ICP)
o Agile Team Facilitation (ICP-ATF)
Scrum Study
o Scrum master foundation
Scrum Alliance
o Scrum master certified
o Product owner certified
Prince2
o Prince 2 practitioner agile
6sigma
o 6 sigma yellow belt
ITIL
o ITIL Foundation
Cisco
o Cisco Certified Network Associate CCNA.
o Cisco Voice over IP (642-436)CVOICE
Microsoft
o Implementing and supporting Microsoft windows XP
professional MCP
Dell EMC
o Converged Infrastructure Solutions Foundations VCE
o Associate Information Storage and Management V3 ISM