Running Head: ONLINE TRAINING AND DEVELOPMENT AND EMPLOYEE ATTITUDES 1

How Online Training and Development Affects Employee Work Performance.

Nathichka Ramzey

University of Maryland Global Campus (UMGC)

April 25, 2020

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How Online Training and Development Effects Employee Attitudes Work Performance.

Nathichka Ramzey
Abstract
Employees can be considered a blood stream for any company or organization. The

success of any company or organization depends heavily on the performance of their employees.

Company’s have realized and grasped the importance of investing in their employees through

training and development for the sake of improving employee work performance. This paper is

aimed at exploring the relationship between online training experiences, employee attitudes and

attitude towards job performance. This research paper provides a brief overview of the literature

about online training effectiveness and how it contributes to enhancing employees work

performance. effectiveness and how it contributes to enhancing employees work

Introduction
Advancements in technology have changed every field. And the field of education is no

different. Training and development are a crucial aspect and process, which seeks to improve

employee performance in organizations. Additionally, proper training and development

programs can influence the attitudes of employees. The ineffectiveness of training and

development of employees can negatively affect the productivity of organizations. Additionally,

it can hinder organizations from reaching target goals effectively due to the employees not

having the right attitude, skills and capability. having the right attitude, skills and capability

Online training and development encourage employees to be motivated and have high

confidence and self-esteem. Which eventually leads to a positive attitude, work environment and

a productive organization. According to Farooq. M. & Aslam. M.K. (2011) effective training

also helps employees to get familiar with new technological advancement. Additionally,

employees can gain new competencies and skills required to perform their assigned duties.
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 3

Effective training and development enhance job satisfaction and increases productivity because

employees have a clear outline of company expectations and are equipped the skills and

knowledge to perform their jobs efficiently. Training and development are an ongoing multi-

faceted set of activities with the goal of uplifting employees to another level of performance.

The purpose of this research is to explore how online employee training affects job

performance. The goal of this research is to:

 Examine the meaning and importance of training.

 Understand the significance of employee performance.

 Investigate the relationship between employee training and employee’s performance.

 Investigate the relationship between online employee training and attitude.

 Examining methods for assessing employee performance.

Review of Literature

Effective training is beneficial for companies to develop and maintain employee abilities

on a personal and organizational level. Additionally, it increases the retention rate and decreases

the unintentional turnover of employees. Furthermore, effective training demonstrates to

employees that they intend to have a long-term commitment towards their employees and are

seeking to increase employees’ level of motivation and moral (Saari and Judge, 2004). These

contributions lead to an improvement in employee performance and attitude. Training and

development are a crucial aspect and process, which seeks to improve employee performance in

organizations. Additionally, proper training and development programs can influence the

attitudes of employees. The ineffectiveness of training and development of employees can

negatively affect the productivity of organizations. Additionally, it can hinder organizations from
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 4

reaching target goals effectively due to the employees not having the right attitude, skills and

capability. having the right attitude, skills and capability

Online training and development encourage employees to be motivated and have high

confidence and self-esteem.

Importance of Online Training

Any business whose goal is to prosper and be successful is aware and understand the

importance of investing in ongoing training to improve proficiencies in their production.

Employee performance have been one of the top measures emphasized by many companies.

According to Asfaw, Argaw and Bayissa (2015) effective training and development employees

are more likely to align themselves for career growth and potential enhances. Asfaw, Argaw and

Bayissa (2015) also suggest that one of the best ways to battle conflict between employer and

employee is to have both training and education opportunities present and readily available. One

way to revamp the performance of employees in an organization for growth and success would

be through effective and consistent training. This tool is beneficial for employers and the

employees. Comprehensive training and development allow organizations to develop and

enhance the quality of their current employees. Training and development are a crucial aspect

and process, which seeks to improve employee performance in organizations. Additionally,

proper training and development programs can influence the attitudes of employees. The

ineffectiveness of training and development of employees can negatively affect the productivity

of organizations. Additionally, it can hinder organizations from reaching target goals effectively

due to the employees not having the right attitude, skills and capability. having the right attitude,

skills and capability

Training does more than increase productivity. It is motivation and inspiring to employees

because it shows that the company is invested in their growth, as well as, wanting their employees to have
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 5

all the information and knowledge they may need to perform their job to the best of their ability. Sung

and Choi (2014), Suggest that some important benefits of effective employee training are increased job

satisfaction and morale, financial gain, reduced employee turnover, decrease employee conflicts and the

capacity to adopt new technologies. E

Employees are viewed as an organization’s largest asset, which makes investing employee training and

development vital to sustainable business growth and success. Many companies go through a lengthy

hiring process to recruit and hire qualified and suitable candidates, but often the emphasis on caring and

valuing employees typically stops there. According to Sung and Choi (2014) studies show that companies

who incorporate a training and development program saw a sales increase and profits double compared to

companies who did not. Consistent and dedicated training and development programs nurtures employee

engagement affect employee work performance and engagement is critical to organizations performance.

Employee training and development encompasses many different learning practices and

procedures. Training typically involves programs which enable employees to learn skills or knowledge to

improve their work performance or for employee growth. Development initiatives involve a more

extensive employee growth plan, for future performance rather than immediate work performance.

Asfaw, Argaw and Bayissa (2015) highlights that currently training, and development are taking top

priority, with about 27% of organizations preparing for budget increases for training and development

initiatives. Companies that have actively incorporated an effective training and development program and

have shown their dedication to their employees see 41% lower absenteeism rates, and 17% higher

productivity (Asfaw, Argaw and Bayissa, 2015)

Well trained employees often have better work ethics and they tend to work better as teams

because all employees are aware of the expectations and can work together. Trained employees have a

higher level of confidence in their performance and a higher level of decision-making skills. Further,

employees who receive consistent training have a better attitude towards change which makes it easier for

them to accept it (Fernandez and Moldogaziev, 2013). Improving productivity and performance tend to be
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 6

the number on prime motivator for organizations. When properly executed organizations are very

successful. Employees are equipped with the needed expertise to perform their job duties and make a

positive impact in their organization. Additionally, have these learned skills can eventually empower

employees to deliver a better quality of work with a positive attitude (Fernandez and Moldogaziev, 2013).

Well-developed and executed training programs allows organizations to strengthen employees’ skills that

may need some improvement.

Training

Training program focus and design is to increase technical skills, soft skills, knowledge and

efficiency to perform any specific job in a much more efficient way. Fernandez and Moldogaziev (2013)

suggest that training increases skill set and helps with the development and overall growth of an

employee. Furthermore, training makes sure employees are up to date with the latest trends and

technology that are needed to perform their job as well as thrive in today’s competitive society. Training

is beneficial for old employees as it is for new. It allows current employees the opportunity to enhance

their skills and new employees to become familiar with their job. There are many different methods

training cold be given such as coaching, group sessions and mentoring.

According to Albrech (2011) employee training is a planned intervention intended at

refers to improving the necessary skills needed. Training helps organizations gain a competitive

advantage because they have invested in developing their employees which leads to better productivity.

According to Judge,Weiss, Kammeyer-Mueller & Hulin (2017) employees who are committed to learning

and training showed a higher level of job satisfaction and positive attitude which has a positive effect on

their work performance. Moreover, Judge,Weiss, Kammeyer-Mueller & Hulin (2017) defines job

satisfaction as a “pleasurable or positive emotional state resulting from a positive assessment of the job or

job experience”. Research suggest that employee commitment results from adequate training for

increased job completion and performance. The larger the gap between the training required to perform a

task and the actual training available for performance, the greater the lack of job satisfaction, poor attitude

and work performance (Judge,Weiss, Kammeyer-Mueller & Hulin, 2017)

TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 7

The Importance of Training

According to Asfaw, Argaw and Bayissa (2015) training can be defined as a process that enables

individuals to complete task with greater efficiency. Training is important and a necessary tool for

organizations to revamp the performance of all their employees for organizational growth and success.

Training benefits both the employees and employers of an organization. Tahir, Yousafzai, Yousafzai, Jan,

& Hashim (2014) states that if employees are properly trained, they will become more efficient and

productive. Additionally, organizations can enhance the quality of their current employees by providing

by providing continuous wide-ranging training and development. Training not only increases

productivity, but it is a tool that can be used to motivate and inspire employees. Tahir, Yousafzai,

Yousafzai, Jan, & Hashim (2014) continues to explain that training lets employees know the importance

of their job and provides them with the knowledge they need to perform their jobs. The skills they acquire

from training can empower employees to deliver a better quality of work with a fast turnaround rate.

Furthermore, it provides employees clear understanding of their roles and responsibilities within the

organization Tahir, Yousafzai, Yousafzai, Jan, & Hashim (2014). Asfaw, Argaw, and Bayissa (2015)

suggest that there are several general benefits received from employee training such as: financial gain,

increased satisfaction, increased morale, increased innovations, reduced employee turnover and increase

in positive attitude.

Although many employers find training opportunities expensive, it offers a prime opportunity to

expand the knowledge base of all employees (Asfaw, Argaw, and Bayissa, 2015). Training provides both

employees and organizations with benefits that make the cost and time a worthwhile investment.

Employees are viewed as an organization’s largest asset, which makes investing employee training and

development vital to sustainable business growth and success. Many companies go through a lengthy

hiring process to recruit and hire qualified and suitable candidates, but often the emphasis on caring and

valuing employees typically stops there. According to Asfaw, Argaw, and Bayliss (2015). studies show

that companies who incorporate a training and development program saw a sales increase and profits

double compared to companies who did not. Consistent and dedicated training and development programs
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 8

nurtures employee engagement affect employee work performance and engagement is critical to

organizations performance.

Employee training and development encompasses many different learning practices and

procedures. Training typically involves programs which enable employees to learn skills or knowledge to

improve their work performance or for employee growth. Development initiatives involve a more

extensive employee growth plan, for future performance rather than immediate work performance.

Asfaw, Argaw, and Bayissa (2015). highlights that currently training, and development are taking top

priority, with about 27% of organizations preparing for budget increases for training and development

initiatives. Companies that have actively incorporated an effective training and development program and

have shown their dedication to their employees see 41% lower absenteeism rates, and 17% higher

productivity (Dabale, Jagero & Nyauchi, 2014)

Employee Performance

According to Dabale, Jagero & Nyauchi (2014) studies and research on the productivity of

employees emphasized the fact that employees who are satisfied with their job tend to have a higher job

performance and a better attitude. Additionally, employers experience an increase in job retention.

Dabale, Jagero & Nyauchi (2014) continues to highlight that dissatisfied employees are more likely to

turnover or become demotivated to show good performance or attitude. Effective training enables

employees to be satisfied with their job because they feel competent enough to perform their job-related

task. Companies who are trying to gain a competitive edge should create a work environment that ensures

consistent learning through constant training. Well trained companies are more likely to achieve

performance targets and gaining a competitive advantage in the market. Dabale, Jagero & Nyau chi

(2014) adds that training is the process of enabling employees to complete their job-related task

with greater efficiency.

TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 9

According to Sung and Choi (2014), organizations who chose to give worth to knowledge

as a source of gaining competitive end, should consider developing a system that ensures

continuous training and an effective way of achieving this is through training. Sung and Choi

(2014) highlights that a workforce that is well trained more likely to achieve performance

targets. Strother (2002) suggest that the importance on employee performance, through

accelerating the learning process through online learning is mentioned in many researches.

Employee performance achieved through training, enables immediate improvements in

knowledge, needed tools and skills to carry out their duties and employee commitment towards

organizational goals. Sung and Choi (2014) suggest that the purpose of training should be to

enhance learning, increase employee performance and raise the return on investment. Employee

performance is everything dealing with the performance of an employee in an organization or

company. This includes all aspects that directly or indirectly affect and relates to the employee’s

work (Sung and Choi, 2014),

Employee performance can be broken down into five different elements: Planning,

monitoring, developing, rating and rewarding. Planning refers to setting goals, creating strategies

and outlining tasks. Monitoring refers to measuring performance and feedback. Developing is the

stage where employees improve any areas of poor performance (Brayfield & Crockett, 1955).

Brayfield & Crockett (1955). highlights that during planning and monitoring of work, poor

performances will become evident and can be addressed. Rating is a summarization of the

employees work performance. Rating is beneficial because it allows employers to compare

performance over time and make comparisons among other employees. Brayfield & Crockett

(1955) explains that the rating stage indicates to organizations who their top performers are for

the rewarding stage, which is designed to recognize and reward employees who meet or exceed
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 10

expectations. Effective training fosters employees who are satisfied with their job because they

feel knowledgeable enough to perform their job-related task. Companies who are trying to gain a

competitive edge should create a work environment that ensures consistent learning through

constant training. Well trained companies are more likely to achieve performance targets and

gaining a competitive advantage in the market. Dabale, Jagero & Nyauchi (2014) adds that

training is the process of enabling employees to complete their job-related task with greater

efficiency. process of enabling employees to complete their job-related task with greater

Relationship between Training and Employee Performance

Training helps employees gain the proper set of skills and abilities to perform better and

improve their performance. Additionally, training programs also play a huge role in employee

attitude towards their work which is an important factor necessary for improved performance.

Well designed and well implemented training programs can help build the confidence of

employees and make them feel more empowered. Training & Development focuses on

improving the skill level of employees, which in turn, improves their overall performance.

Furthermore, employees’ attitude towards their work is affected in a positive way (Dabale,

Jagero & Nyauchi, 2014).

When employees are uncertain and under prepared about when and how they should

perform their task, employees tend to poorly perform. Training alleviates these performance

issues by thoroughly explaining the details of the job, equipping the employees with the proper

skills and communication expectations. This reduces workplace duplications and decreases the

time spent correcting mistakes, which in turn improves the employees’ productivity. Employees

demonstrate more confidence regarding their work which naturally affects their self-esteem and
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 11

satisfaction levels positively. According to Fernandez and Moldogaziev (2013) it’s been shown

that employees who receive consistent feedback, training and an increase in expectations, have a

higher level of worker output. feedback, training and an increase in expectations, have

Tahir, Yousafzai, Yousafzai, Jan & Hashim (2014). mentioned in his study that training

programs are a vital human resource management practice that affects the quality of employee’s

skills, knowledge and capability and results in an increased in employee performance on the job.

Sung and Choi (2014) study depicts that the chances of organizations gaining a higher return

without the best utilization of its human resources are slim. This can only happen once

organizations meet the needs of their employees. Ayers (2018) suggest that this can only be

achieved through training. Training is the only way organizations can identify the needs of their

employees and address them accordingly and in a timely manner.

Asfaw, Argaw, and Bayissa (2015) explains that learning through training influences

greater employee performance and a key in achieving organizational goals. Implementing

training programs to cover performance issues is an effective way of addressing and improving

employee performance. Bridging the performance gap means implementing a relevant training

intervention that focuses on developing the skills and abilities of employees and enhancing

employee performance. Asfaw, Argaw, and Bayissa (2015) further elaborates that training

enables organizations to recognize where their employee’s performance does not meet

expectations. Poor employee performance can vary. Employees may not feel motivated to use

their competencies, lack confidence or facing possible work-life issues. All aspects must be

considered when selecting the most appropriate intervention or program that will be beneficial to

the organization and to enhance employee motivation. Superior employee performance takes

place when quality training programs that leads to employee motivation and fulfilment are
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 12

available Asfaw, Argaw, and Bayissa (2015). According to Bastiaens & Stijnen (2008) effective

training programs have the ability to change employee competencies. Training not only improves

overall employee performances but also enhances the knowledge, skills and attitude of

employees necessary to complete their work. Through training employee competencies can be

developed. Employee performance can be affected by other reasons including corporate culture,

organizational structure or performance appraisal system (Bastiaens & Stijnen, P.J, 2008). These

elements should be considered in order to ensure training is effective and has a positive effect on

employee performance. Dabale, Jagero & Nyauchi (2014) stated that employees will feel more

committed to their organization because they feel their organization is committed to them.

Dabale, Jagero & Nyauchi (2014) reports that there is a correlation between employee

productivity and effective training. Dabale, Jagero & Nyauchi (2014) adds that it is the managers

responsibility to identify all factors that could possibly hinder training effectiveness and take the

proper measures to address their effects on employee performance.

When employees are uncertain and under prepared about when and how they should

perform their task, employees tend to poorly perform. Training alleviates these performance

issues by thoroughly explaining the details of the job, equipping the employees with the proper

skills and communication expectations. This reduces workplace duplications and decreases the

time spent correcting mistakes, which in turn improves the employees’ productivity. Employees

demonstrate more confidence regarding their work which naturally affects their self-esteem and

satisfaction levels positively. According to Fernandez and Moldogaziev (2013) it’s been shown

that employees who receive consistent feedback, training and an increase in expectations, have a

higher level of worker output. feedback, training and an increase in expectations, have
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 13

Tahir, Yousafzai, Yousafzai, Jan & Hashim (2014). mentioned in his study that training

programs are a vital human resource management practice that affects the quality of employee’s

skills, knowledge and capability and results in an increased in employee performance on the job.

Sung and Choi (2014) study depicts that the chances of organizations gaining a higher return

without the best utilization of its human resources are slim. This can only happen once

organizations meet the needs of their employees. Ayers (2018) suggest that this can only be

achieved through training. Training is the only way organizations can identify the needs of their

employees and address them accordingly and in a timely manner. Training is a good predictor of

employee performance.

Relationship between Employee Attitude and Employee Work Performance

Training and education have been shown to have a considerably positive effect on job

satisfaction, job involvement and organizational commitment (Saari and Judge, 2004).

Additionally, Saari and Judge (2004) have examined the relationship between training and

employee attitude as it relates to working with others. Employees with positive attitudes view job

accomplishment as a high priority. Further research also suggests that employees who participate

in decision making helps develop trust, which affects employee job performance. Organizational

training assist with building employees. According to Saari and Judge (2004) The attitude

employees have towards their job can positively or negatively affects his or her work

performance and can also have a direct impact on the morale of employees. Additionally,

employees with good attitudes have stronger work performance, and employees with poor

attitudes exhibit less than expected performance. Managers plan a huge role when It comes to

monitoring to employee attitudes and address attitude issues. Employee attitude can be based on

several factors that an employee brings to their workplace. It can sometimes be difficult to
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 14

change the attitudes of employees if it is deeply rooted. Some employee attitude could be the

product of their upbringing, including patterns of thought and ways of perceiving the world.

Employee attitude, whether positive or negative, can potentially impact their interactions

with others and their individual work performance. Attitude can affect things such as:

supervisors, colleagues, perception of their job and their value to their company (Saari and

Judge, 2004) Furthermore, employee attitudes can affect collaborating with others and can affect

the failure or success of any collaborative work.

Employee attitude towards work is directly linked to the job satisfaction and work

performance. Employees who are satisfied with their job performs better and excels at in their

roles. Saari and Judge (2004) indicated that that 85% of the time an individual gets a new job, or

a promotion is because of their attitude. Saari and Judge (2004) continues to state that only 15%

of the time is because of intelligence and knowledge of specific facts and figures. These findings

are telling.

Employee attitudes are crucial for all organization because positive attitudes positively

correlate with success of an organization. Negative attitudes indicate there are some underlying

problem and a contributing cause of forthcoming difficulties in an organization (Saari and

Judge ,2004). Disregarding attitudes may result in several issues such as low performance, poor

product quality and decrease in customers, slow performance and employee’s turnover.

A person's attitude and beliefs may affect his or her job performance and job satisfaction.

(Saari and Judge, 2004) highlights that positive or negative attitudes may cause a person to work

harder and perform better, or, the opposite may occur. Employees spent a huge part of their day

at work, which is why Job satisfaction is important. Consequently, if a person is dissatisfied with
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 15

their work, this could lead to dissatisfaction in the organization and decrease in work

performance. Employee performance can be affected by other reasons including corporate

culture, organizational structure or performance appraisal system (Bastiaens & Stijnen, P.J,

2008). These elements should be considered in order to ensure training is effective and has a

positive effect on employee performance. Dabale, Jagero & Nyauchi (2014) stated that

employees will feel more committed to their organization because they feel their organization is

committed to them. Dabale, Jagero & Nyauchi (2014) reports that there is a correlation between

employee productivity and effective training. Dabale, Jagero & Nyauchi (2014) adds that it is the

managers responsibility to identify all factors that could possibly hinder training effectiveness

and take the proper measures to address their effects on employee performance.

When employees are uncertain and under prepared about when and how they should

perform their task, employees tend to poorly perform. Training alleviates these performance

issues by thoroughly explaining the details of the job, equipping the employees with the proper

skills and communication expectations. This reduces workplace duplications and decreases the

time spent correcting mistakes, which in turn improves the employees’ productivity. Employees

demonstrate more confidence regarding their work which naturally affects their self-esteem and

satisfaction levels positively. According to Fernandez and Moldogaziev (2013) it’s been shown

that employees who receive consistent feedback, training and an increase in expectations, have a

higher level of worker output. feedback, training and

Training alleviates these performance issues by thoroughly explaining the details of the

job, equipping the employees with the proper skills and communication expectations. This

reduces workplace duplications and decreases the time spent correcting mistakes, which in turn

improves the employees’ productivity. Employees demonstrate more confidence regarding their
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 16

work which naturally affects their self-esteem and satisfaction levels positively. According to

Fernandez and Moldogaziev (2013)

Key Terms and Definitions

Online Training - Also known as computer-based training (CBT), distance learning, or e-

learning, a form of instruction that takes place completely on the internet. It involves a variety of

multimedia elements, including graphics, audio, video, and web-links, which all can be accessed

through one's internet browser (Wang, Ran, Liao & Yang, 2010).

Development - is a process that creates growth, progress, positive change or the addition of

physical, economic, environmental, social and demographic components (Bastiaens & Stijnen,

2008). physical, economic, environmental, social and demographic components

Job Proficiency - is the quality of having great facility and competence. facility and competence

Employee Performance- is defined as how an employee fulfills their job duties and executes their

required tasks. It refers to the effectiveness, quality, and efficiency of their output. Performance

also contributes to our assessment of how valuable an employee is to the organization (Bastiaens

& Stijnen, 2008). also contributes to our assessment of how valuable an employee is to the

organization

Research Methodology

This will be an investigative based research with information drawn from the analysis of

existing literature and research work. Research will be drawn from different studies, reports and

books that are related to the topic of study in order to investigate the relationship between online

training, employee attitude and work performance. This research will assist to aid in obtaining

useful information and knowledge regarding the subject matter. By drawing on existing research

will help shed light on the effects of online training and employee’s performance. An important,

yet tedious task, in research is to interpret and combine information that is already there and
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 17

make sense of it all. Online training and development can affect employee attitudes in many

ways. This research will also focus on assisting with closing the gap by using relevant literature

to investigate this relationship. Based on the analysis of results of studies, reports and books.

Analysis and Findings

Based on the analysis of results of studies, reports and books associated to the topic of

study researchers have found that training, or the lack there of, effects employee attitude and

employee performance. Although training most organizations know training programs will

increase company cost, they also understand the benefits of as it relates to the development and

attitude of their employees. To address issues associated with training, employee performance

and employee attitude. Research suggest that organizations and their managers should decide

whether poor performing employees would benefit from training. Asfaw, Argaw, and Bayissa

(2015) highlighted that training will have little effect if poor employee performance is caused by

a real lack of knowledge, attitude or skill. Researchers have devised guidelines suitable for

organizations to asses employee performance. These guidelines help determine true causes of

performance issues and how training can be used to address these issues.

Ability:

Ability refers to assessing employee’s physical ability and decide to what extent can the

employee perform their duties. Furthermore, employee’s mental health and ability could be

evaluated. m Furthermore, employee’s mental health and ability could be entailing health and

ability Standards:

Evaluating how well employees understand their jobs task and duties. Additionally, evaluating

how employees perceive goals and procedures and how they are presented to them in terms of

availability. perceive goals and procedures and how they are presented to them in terms
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 18

Knowledge and Skills:

Refers to evaluating if the employees background knowledge is compatible with the required

task and duties. Additionally, checking if any training has been completed to narrow the

knowledge and skill gap. checking if any training has been completed to narrow

Measurement:

Involves measuring the employee’s evaluations and performance regarding employee

performance. employee’s evaluations and performance regarding employee

Environment:

Refers to making sure employees have the necessary tools readily available for the to complete

their task and enough time is allotted.

Online training presents a prime opportunity for employees to expand their knowledge

base despite many current employers find development opportunities expensive in today’s

climate. Some employers may view constant training and development as a drawback because

employees attending training sessions are not able to complete their job duties, which may cause

a delay in the completion of projects. However, regardless of these potential drawbacks, training

and development benefits both the individual and organizations that make the cost and time a

sensible investment. The return on investment from training and development of employees is

highly beneficial.

Improved employee performance

Training gives employees the necessary tools to perform in their job. It provides

employee with a better understanding of their responsibilities, and in turn build their confidence

and moral. Increased employee confidence will enhance their overall performance which benefits

companies and organizations. A benefit of employee training is having competent employees

who are on top of and willing to change industry standards.

TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 19

Improved employee satisfaction and morale

Findings show that investing in employee shows employees that they are valued and a

priority (Dabale, Jagero & Nyauchi, 2014). Employee training and development create a

supportive workplace. Dabale, Jagero & Nyauchi, (2014) highlights that employees who feel

supported and valued perform better than employees we do not feel supported. Employee

training and development open doors to training tools employees wouldn’t have otherwise

known about or sought out themselves. Appreciating and challenging employees through training

and development opportunities may feel more satisfaction toward their jobs, which positively

affects employee job performance.

Addressing weaknesses
Findings showed that many employees will have some sort of on the job weaknesses in

their workplace. Training and development programs expose weakness while allowing

companies the opportunity to strengthen those skills that each employee needs to improve.

According to Dabale,, Jagero & Nyauchi, (2014 training initiatives elevates all employees, as

well as, help reduce any weak links within the company. Providing the necessary training and

development creates knowledgeable employees who can step up for others if needed and perform

well. It enables employees to perform well on teams or work independently without constant

help and supervision from others.

Consistency
According to Dabale, Jagero & Nyauchi (2014 Consistency is important for employee

performance. A strong training and development program guarantee that employees have a

consistent experience and background knowledge. Employees who participate in consistent

training are aware company expectations and procedures within the company. This allows

employees to have a better work performance.

TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 20

Increased productivity and adherence to quality standards

Dabale, Jagero & Nyauchi, (2014 highlights that productivity usually increases when a

company implements consistent and effective training and development programs. Additionally,

effective training and development initiatives is a great way to help employees perform at their

best. Having complete job knowledge and new skills help in increasing job satisfaction and

makes employees more confident in their performance. Dabale,, Jagero & Nyauchi, (2014) states

that an Increase in confidence positively correlates with an increase in productivity which is

typically the goal. Training and development programs are recommended by many experts to

increase the productivity of the employees and to increase work performance.

Conclusion
Online training and development encourage employees to be motivated and have high

confidence and self-esteem. Which eventually leads to a positive attitude, work environment and

a productive organization. Effective training and development enhance job satisfaction and

increases productivity because employees have a clear outline of company expectations and are

equipped the skills and knowledge to perform their jobs efficiently. Training and development

are an ongoing multi-faceted set of activities with the goal of uplifting employees to another

level of performance. Training gives employees the necessary tools to perform in their job. It

provides employee with a better understanding of their responsibilities, and in turn build their

confidence and moral. Increased employee confidence will enhance their overall performance

which benefits companies and organizations. A benefit of employee training is having competent

employees who are on top of and willing to change industry standards.

Employee training and development open doors to training tools employees wouldn’t

have otherwise known about or sought out themselves. Appreciating and challenging employees

through training and development opportunities may feel more satisfaction toward their jobs,
TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 21

which positively affects employee job performance. A strong training and development program

guarantee that employees have a consistent experience and background knowledge. Employees

who participate in consistent training are aware company expectations and procedures within the

company. This allows employees to have a better work performance.

Effective training is beneficial for companies to develop and maintain employee abilities

on a personal and organizational level. Additionally, it increases the retention rate and decreases

the unintentional turnover of employees. Furthermore, effective training demonstrates to

employees that they intend to have a long-term commitment towards their employees and are

seeking to increase employees’ level of motivation and moral. Training alleviates these

performance issues by thoroughly explaining the details of the job, equipping the employees with

the proper skills and communication expectations. This reduces workplace duplications and

decreases the time spent correcting mistakes, which in turn improves the employees’

productivity. Providing the necessary training and development creates knowledgeable

employees who can step up for others if needed and perform well. It enables employees to

perform well on teams or work independently without constant help and supervision from others.

Employee attitudes are crucial for all organization because positive attitudes positively

correlate with success of an organization. Negative attitudes indicate there are some underlying

problem and a contributing cause of forthcoming difficulties in an organization (Saari and

Judge ,2004). Disregarding attitudes may result in several issues such as low performance, poor

product quality and decrease in customers, slow performance and employee’s turnover.

Employees demonstrate more confidence regarding their work which naturally affects their self-

esteem and satisfaction levels positively. Well trained companies are more likely to achieve

performance targets and gaining a competitive advantage in the market.

TECHNOLOGY AND THE ENGLISH AS A SECOND LANGUAGE STUDENT 22

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