Medco health solutions are an American Pharmacy Benefits management company that serves

a large population of people in the USA. It offers medical services for both private and public
personnel, government agencies, labor unions, and any individual served with Medicare part D
description drug plans. Medco also partners with other organizations and institutions in most
schools to provide all necessary medical services to its clients all over the country(Edmunds,
2019). It also offers scholarship funds to students who intend to pursue medical courses at a
different level of education. Medco consist of branches that provide pharmaceutical services at
various levels aiming to reduce the financial burden of the citizens.

Organization's overall readiness

Medco has a unique organizational structure compared to other organizations offering medical
services. It consists of several branches that provide services of different levels, which allows it
to receive clients from all departments in the USA, for example, the United States Department
of Defense. Medco health organizations facilitate the recruitment of their employees by setting
standards for employment, which ensures they offer services to the required level. It consists of
several sources of funds; this guarantees stable financial support. There is a provision of online
services, for example, ordering of drugs through their media platforms, payment methods,
review, claiming, and self-service platforms. The organization receives financial support from
the government and well wishes, which enables it to maintain its services to the citizens.
Partnership with other institutions, for example, defense, reduces it is the cost of operation
since it receives supplementary services at a reduced price.

Nevertheless, Medco health solutions operate 24 hours a day, which makes it have a constant
flow of clients(Salam, 2016). availability of enough trained nurses and pharmacists allows
Medco Health organizations to provide services at any time- the presence of stable
shareholders ensures a constant flow of funds. Provision of health education, for example,
safety precautions, and guiding materials, allows it to offer quality services.

Network growth

For advancement, there are several subsidiaries of Medco health solutions, for example, Cigna
Health and Cigna life insurance company of New York, which guarantees a constant flow of
clients. Furthermore, Medco encourages the strategic construction of healthcare facilities in the
country, which is evident by the presence of at least one healthcare facility in every
constituency that allows it to interact with clients from the more significant part of the USA.
Medco health solutions also partner with other organizations, both private and public; for
example, defense force, which expands it is operations hence increasing income. Through
cooperating with a different organization, Medco Medco gets a platform to expand its services.

Nurse staffing
The availability of enough and skilled nurses in Medco health solutions is a result of its excellent
relationships with organizations such as the US Medical stuffing agency, which aids in receiving
required nurses, which contribute to better patient outcomes and also a satisfaction to staff.
Medco acquires competent and qualified nurses from groups such as Trinity Healthcare staffing
group and Cirrus medical stuffing that has seen the constant advancement of services offered
as well as the significant positive results it achieves(Edmunds, 2019)

. Assessment of both nurses and other employees takes place frequently to ensure they
maintain their level of discipline and improve their services to the patients. The employment of
nurses is on both permanent and contract base.

Resource management

Medco health solution comprises of an effective human resource management policies which
promote better outcomes of patients in its Healthcare facilities and easy access to health care
in many parts of the united state of America(Yılmaz, 2017). All employees fill an attendance
record form in which the daily work they do is held in reserve to evaluate the progress. A record
contains data such as the arrival time of the employee, the number of patients they serve, and
departure time. A hefty penalty, such as unpaid overtime, is given to any lazy nurse. However,
Medco health solutions receive other resources owned by are obtained from several sources,
which include clients and partner with other organizations such as defense(Salam, 2016). Funds
use to run activities in its facilities comes from clients, non-governmental organizations and also
from government health sector who ensures proper usage by use of follow up mechanism.
Subsidiaries facilities such as Cigna Health facilities receive donations, for instance, beddings
from non-governmental organizations.

Patient satisfaction

Patients in all facilities owned by Medco health solutions receive services that are better than
those of other public Healthcare facilities, which is as a result of effective strategies in place. All
nurses are accountable for their failures in the line of duty. Each patient fills an assessment
form in which they give an analysis of the services received from all employees, which
conversely makes nurses deliver services at per expectation of the Healthcare facility. Constant
monitoring of activities in the Healthcare facilities contributes to the better outcomes of
patients, which also increases income earned by Medco health solutions. Furthermore, it
provides an online platform which gives any client from any region to conveniently access
health services such as booking check update at any time and order any drug available.

Organizational culture of Medco Health solutions

Medco health solutions have private broadcast facilities that they use for communication within
all departments. There is efficient Information to and fro all levels of management, which
makes it easy for all employees to perform their tasks without fatigue. Operational cost reduces
as a result of less movement from one place to another, which requires messengers or any
information transfer specialist. Medco health solutions should embrace qualitative
management strategies to ensure all services offered to its clients meets their requirements as
an organization(Yılmaz, 2017). Factors that management needs to consider are proper
recruitment and assessment of its employees, provision of all necessary resources, and
constant acknowledgment of best employees. These activities will improve relationships
amongst all nurses and other employees. Other benefits that come as a result of proper
management include an increasing number of donors, advancement of services to patients, and
an increase in the availability of potential investors.

References

Edmunds, M. (2019). Promoting Consumer Engagement in Health and Health Care. Consumer
Informatics and Digital Health, 3–24. doi: 10.1007/978-3-319-96906-0_1

Medco becomes a standalone firm. (2003). American Journal of Health-System Pharmacy,

60(19), 1940–1941. doi: 10.1093/ajhp/60.19.1940

Salam, H. (2016). Improving Safety In A Healthcare Organisation. doi:

10.26226/morressier.57d034d3d462b80292383b38

Yılmaz, V. (2017). Private Healthcare Provider Organisations as New Actors in the Politics of
Healthcare. The Politics of Healthcare Reform in Turkey, 195–239. doi: 10.1007/978-3-319-
53667-5_8

(Yılmaz, 2017)