8011 Eden Park Court

Richmond, Texas 77406

832-248-8099
shellie.hlavaty@att.net

Shellie S. Hlavaty
Professional & Business Experience

Briscoe Junior High School: Richmond, Texas August 2019-present

Inclusion Aide

 Provide in-class inclusion support

 Administer oral exams
 Provide accomodations such as chunking and modified assignments


Parkway Children’s Day School: Sugar Land, Texas June 2011-May 2019

Pre-K Aide

 Teach gross motor, fine motor, alphabet and numbers, phonics, colors and Spanish

Level 3 Communications FKA Broadwing: Austin and Houston, Texas May 2000-May 2008

Customer Service Manager

 Manage key business levers to meet and exceed region revenue objective
 Focus continually on customer satisfaction
 Forecast with 95% accuracy or better
 Manage account receivables to not exceed 10% of monthly revenue
 Manage team training to make sure team has required skills to excel

 Drive change within and outside organization to improve overall customer satisfaction
 Team with organizations throughout Level 3 and with customers to improve service

Education

Texas A&M University: College Station, Texas

Bachelor of Science in Agricultural Economics 1996

References
Available upon request