Professional Documents
Culture Documents
1. Name :
2. Name of bank :
3. Age
18-30 30-50 50-65 above 60
4. Gender
Male Female
5. Marital status :
Single Married
6. Occupation
Business Employees Farmers others
2 Net banking
3 ATM facilities
4 Others
1 Prompt service
2 Simplified
formalities
3 Timely service
4 Knowledge of
employees
5 ATM facilities
6 Attending
customers calls
7 Supply correct
information
1 Recognition of
individuals
2 Development of
awareness
3 Educate customers
4 Hi-tech services
5 Respect the
sentiments and
values
6 Speedy service
1 Innovative
services
2 Customer care
services
3 Complaint
management
system
4 Transparency
5 Nominal
service charges
1 24 hours
service
2 Anywhere
banking
3 Telephone
banking
4 Internet
banking
5 Door step
services
1 Overall service is
good
2 I recommend this
service provider to
others
3 My service provider
is a leading firm in
this sector
4 My service provider
has a positive image