4/30/2020 Mail - SUPPORT,INFORMATICS (Shared) - Outlook

Acces Problem - Agilent Cytogenomics 5.0

Skipalova, Karolina (Agilent Informatics Support)
<informatics_support@cartagenia.zendesk.com>
Wed 4/29/2020 2:17 AM
Cc: SUPPORT,INFORMATICS (Shared) <informatics_support@agilent.com>
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Skipalova, Karolina, Apr 29, 11:17 AM CEST:

Hi,

yes, you can close the ticket for now. If anything, I will let you know.

Thank you.

Best regards,

Karolina Skip.

________________________________

Mandar Bedse, Apr 29, 11:04 AM CEST:

Hi Karolina,

Please let us know if we can close this ticket for now and reopen once you have admin rights?

Regards,
Mandar Bedse
Agilent Informatics Support

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Skipalova, Karolina, Apr 29, 10:57 AM CEST:

Dear Mandar Bedse,

thank you for your support. Right now I am a bit stuck. I was tallking with our IT Department again but I was told the same
like last time, they can not really help me because the database is not maintained by them. They do not have an access.

So, now I am waiting for my Administration Rights ( I applied almost list month ago) and then I should be able to set the
account up locally in my PC. This is a process given to me by another user of the Software.

Hopefully it will be solved soon.

Regards,
Karolina Skipalova

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________________________________

Mandar Bedse, Apr 28, 11:10 PM CEST:

Hi Karolina,

Please let us know if you need any further help.

Regards,
Mandar Bedse
Agilent Informatics Support

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Mandar Bedse, Apr 24, 8:26 PM CEST:

Hi Karolina,

Please let us know if you need any further help.

Regards,
Mandar Bedse
Agilent Informatics Support

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Mandar Bedse, Apr 22, 9:51 AM CEST:

Hi Karolina,

Please let us know if you need any further help.

Regards,
Mandar Bedse
Agilent Informatics Support

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Mandar Bedse, Apr 16, 4:19 PM CEST:

Hi Karolina,

Thank you for contacting Agilent Informatics Support.

https://outlook.office365.com/mail/informatics_support@agilent.com/AAMkAGZjYjEzMzczLWUwYjEtNGFlZi1hMjdiLTBjMGRiMWM4NDE3ZAAuAAAA… 2/4
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The user who has installed the software needs to log in first and then he can add different
users in the software so that they can log in.

You can check who has installed the software using the installation log in CytoGenomics
installation folder as highlighted below:

Open this file and find the username who has installed it. Please ask this user to login with his
windows username and password:

Once he logged in, go to the Admin tab--> From left panel select "Manage user and roles"--
>From bottom click "Add user" and add your username there so that you can also log in. See
image below.

Best Regards,
Mandar Bedse
Agilent Informatics Support

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Skipalova, Karolina, Apr 16, 4:03 PM CEST:

Dear Agilent Support,

I am contacting you regarding the problem with Agilent CytoGenomics 5.0 Software.

The Software was installed in my work Computer (Windows 10 Education, Version 1903) with the Install Set - Both Cliend
and Server. But I was never able to access the software. I can't log in. After starting the program and entering my
username/password is there an announcement ''User not present in the database''.

After the consultation with our IT Helpdesk I have been referred to you because the database that is not maintained by out
IT Department.

Could you please help me?

Thank you very much.

Yours faithfully,

Karolina Skipalova

Institut für Medizinische Genetik und Humangenetik

Charité - Universitätsmedizin Berlin
Campus Virchow-Klinikum
Südring 11, 13353
Tel.030 450 569 146

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