RG-1000e Remote Gateway

User Guide
June 2018
R2.2.2 v2
Table of Contents

Table of Contents
Foreword 2
Revision history 3
Compliance with international standards 4
Introduction 5
1 System purpose 6
2 System structure 8
2.1 Technical specification 9

2.2 Delivery set 11

3 Installation and connection 12

3.1 Front panel 12

3.2 Rear panel 13

3.3 Fisrt time settings, connection and operation check 14

4 Examples of using RG-1000e 17

4.1 Conventional Mode 17

4.2 Capacity Plus legacy trunking network 20

4.3 Capacity Plus trunking network with NAI Data (hybrid mode) 21

4.4 Capacity Plus multi-site trunking network with NAI Data (hybrid mode) 23

4.5 I\O mode 24

4.6 Bridge mode 26

5 Storage and transportation conditions 27

6 Manufacturer warranty 28
6.1 What this warranty covers and for how long 28

6.2 General provisions 28

6.3 How to get warranty services 28

6.4 What this warranty does not cover 29

6.5 Contacts 29

Appendix I Pin numberings and diagrams of the interface cables 30

Appendix II Mounting elements 37
Appendix III Power cable preparation 38

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Foreword
Disclaimer
The information in this document is carefully examined, and is believed to be entirely reliable. However, no
responsibility is assumed for inaccuracies.

Furthermore, Elcomplus reserves the right to make changes to any products herein to improve usability, function,
or design without prior notice.

Elcomplus does not assume any liability arising out of the application or use of any product; nor does it cover any
license under its patent rights nor the rights of others.

Trademarks
MOTOROLA SOLUTIONS, the Stylized M logo, MOTOTRBO are registered in the US Patent & Trademark Office.

SmartPTT and RG-1000e are the property of Elcomplus. All other product or service names are the property of
their respective owners.

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Revision history
The following table contains the history of updates to the RG-1000e Remote Gateway user guide.

Date Version Description

May, 2017 RG-1000e Remote Gateway, R1.0 Initial version.

July, 2017 RG-1000e Remote Gateway, R1.1 Updated release.
October, 2017 RG-1000e Remote Gateway, R2.0 Updated release. Updated technical parameters.

February, 2018 RG-1000e Remote Gateway, R2.2 Updated release. Updated technical parameters.
Added new operational mode.
Updated release. Radio connection cable
June, 2018 RG-1000e Remote Gateway, R2.2.2 schematics updated. Delivery set info updated.
"Operating principles" chapter is deleted.

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Compliance with international standards

This device complies with Part 15 Subpart B of the FCC CFR 47 Rules. Operation is subject to the following two
conditions:

(1) this device may not cause harmful interference, and

(2) this device must accept any interference received, including interference that may cause undesired operation.

This device complies with EN55032/CISPR32 EN55024/CISPR24.

This device complies with DIRECTIVE 2011/65/EU (RoHS 2)

This device complies with IEC/EN60950-1.

This device complies with TR EAC 020/2011 "Electromagnetic compatibility of technical means", GOST CISPR32-
2015, GOST CISPR 24-2013.

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Introduction
This user guide describes the purpose, characteristics, functioning principles, setup and configuration of RG-
1000e . This guide is aimed at engineers responsible for installation and maintenance of the SmartPTT dispatch
system and the MOTOTRBO equipment.

It is assumed that users responsible for setting up RG-1000e are familiar with the following:

· The principles of building IP networks and radio networks using the MOTOTRBO equipment produced by
Motorola, and

· SmartPTT software developed by Elcomplus.

It is strongly recommended that you read this user guide you start work with the RG-1000e!

Note that improper testing, operation, maintenance, installation, alteration, modification, or adjustment
causes warranty cancellation.

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1 System purpose
The RG-1000e is used in SmartPTT dispatch systems to provide remote control for the MOTOTRBO control
station(s) or radios through the SmartPTT Radioserver (hereinafter referred to as radioserver) in the corporate IP
network or on the Internet. It must be used with MOTOTRBO Radios: EMEA region DM46**e, DM44**e, DM46**,
DM44**, DM2600 ; APAC region XiR M8600i, XiR M8600, XiR M6660 ; NA region XPR 5***e, XPR 5***, XPR 2500
; LA region DGM 8***e, DGM 5***e, DGM 8***, DGM 5***, DEM500.(*)

The RG-1000e provides conversion of audio signals and radio control commands into IP packets and
transmission of these packets over the network.The RG-1000e is an alternative to direct connection of control
stations to the radioserver via a USB interface.

The RG-1000e with firmware version R2.2 or later may be used for connection of non-Mototrbo radios to the
SmartPTT radioserver. Mobile radios and\or repeaters (analog or digital) are connected to the RG-1000e using 5
wires: PTT, CSQ, RX Audio, TX Audio and GND. This connection mechanism provides voice exchange between
SmartPTT Dispatchers and talk-groups of non-Mototrbo radio networks.

The figures below show examples of a remote control station using the RG-1000e .

Fig. 1 MOTOTRBO control stations: remote connection to SmartPTT dispatch system

* Note low tier Mototrbo radios DM1400/DM1600, CM200d/CM300d, DEM300/DEM400, XIR M3188/XIR M3688
and legacy (the first generation) Mototrbo radios can not be used with RG-1000e .

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Fig. 2 non-MOTOTRBO control stations: remote connection to SmartPTT dispatch system

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2 System structure
The system of control station remote management consists of the following components:

· RG-1000e

· Radio connected to the RG-1000e

· SmartPTT software based on the Client–Server technology

The RG-1000e is connected and interacts with the SmartPTT server-based application that is used for controlling
it. For establishing an IP network connection, the RG-1000e is equipped with the 10BASE-T/100BASE-TX
Ethernet interface with the cable type autodetection. To provide interaction between the system components, the
RG-1000e and the radioserver are assigned static IP addresses and TCP and UDP/RTP port numbers. They are
used for sending radio control commands and audio transmissions from the dispatch console. The RG-1000e can
be used in the following cases:

· As a remote dispatcher's workplace outstation in digital networks without repeaters (Direct Mode
communication).

· In conventional or trunking MOTOTRBO networks where direct IP connection to repeaters is unavailable.

· In MOTOTRBO networks where connection to repeaters is established according to the hybrid scheme (data
calls are performed via the NAI interface of the repeater, voice calls are performed via the control station.

· In conventional or trunking non-MOTOTRBO networks where the RG-1000e is connected to control stations
and\or repeaters using GPIO lines.

The system offers the following advantages:

· You can organize a dispatch system in the networks where direct connection of the dispatch system to the
MOTOTRBO repeaters via an IP network is unavailable.

· You do not have to instal the radioserver in close proximity to the control stations within the radio network
coverage area.

· You can avoid interference and induced noise between the control stations located close to each other.

When planning the system, it must be taken into account that the packet delivery delay in the IP network leads to
the corresponding delay in radio responses to control commands and voice calls.

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2.1 Technical specification
Technical parameters of the RG-1000e are listed in the following table
Table 1 RG-1000e technical parameters
Connector
Standard
Supported TCP/IP protocols
Operation mode auto-selection
Number of ports for radio connections
Voice ADC-DAC conversion
Frequency band of voice channel
VoIP codec
Transport protocol of control channel
Required bandwidth for control
channel
Transport protocol of voice channel
Required bandwidth for VoIP channel
Time delay/latency (SmartPTT
Radioserver <-> RG-1000e), ms
MOTOTRBO radio models
Radio operation modes
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Network interface parameters
RJ45
10BASE-T (IEEE 802.3) / 100BASE-TX (IEEE 802.3u)
UDP, ICMP, IPv4, ARP
Transmission rate—10/100 Mbps
Operation mode—duplex/half-duplex
Cable type —Auto-MDI/MDI-X
Radio interface parameters
Two ports (can be used simultaneously and independently from each
other)
768 kbps (48 kHz x 16 bits) PCM, duplex
20–3600 Hz
64 kbps (G711 A-Law/Mu-Law)
UDP and TCP
~ 15 kbps for each IP connection
UDP and RTP
~128 kbps for each IP connection
Up to 1250 ms one-way (2500 ms round-trip)
Support of radio operation modes
EMEA region: DM4600e, DM4400e, DM4600, DM4400 families, DM2600
APAC region: XiR M8600i, XiR M8600, XiR M6660
NORAM region: XPR 5000e, XPR 5000 families, XPR 2500
LATAM region: DGM8000e, DGM 5000e, DGM 8000, DGM 5000 families,
DEM500
Digital Mototrbo / Analog MOTOTRBO mode
I/O mode (connection to non-MOTOTRBO devices over GPIO) for talk
group voice exchange
Bridge mode (without using SmartPTT)
User Guide
2.1 Technical specification 10

Talkaround mode

Single repeater

MOTOTRBO network topologies Multisite conventional network (IP Site Connect)

Single site trunking network (Capacity Plus)

Multisite trunking network (Linked Capacity Plus, Capacity Max)

Power supply

11–15.0 VDC, power can be applied via Power socket and/or radio
Supply voltage
Radio1 socket and\or radio Radio2 socket
Power consumption 200 mA or less

Design

Dimensions 180x144x30 mm

Ethernet connector RJ45 8P8C (8 pins)

Radio connector 3M 10126-*** jack (26 pins)

Power connector Phoenix Con PTSM 0.5-3 (3 pins)
Audio connector Phoenix Con PTSM 0.5-2 (2 pins)
Terminal connector USB mini-B jack (4 pins)

Operating conditions

Operating temperature range –4° to 140°F (–20° to +60°C)

Relative humidity Up to 85% at 86°F (30°C)

Operating hours 24x7

Control terminal

Interface port USB 1.0 (12 MBps), Device port

Software RG-1000e Customer Programming Software (RG-1000e CPS)

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2.1 Technical specification 11

2.2 Delivery set

The RG-1000e delivery set includes the following components:

· RG-1000e —1 pcs.,
· Interface cable* —1 pcs.,
· FTP5E cable, 6.56 feet (2 m) —1 pcs.,
· DC power cable —1 pcs.,
· Mounting kit:
o bracket —2 pcs.,
o M3x6 screw —4 pcs.,
o M5x10 screw —2 pcs.,
o 5x20 self-tapping screw —4 pcs.,
· USB cable A-miniB, 1 m. —1 pcs.

* One interface cable is included in the RG-1000e delivery set (for MOTOTORBO DM 4600e/DM 4400e, XiR
M8600i, DGM 8000e/DGM 5000e radio families).

Optionally, an additional interface cable can be purchased.

Interface cables for DM 2600, XiR M6660, XPR 2500, DEM 500 radios can be included in the delivery set on
request.

Interface cables for non-MOTORBO radios can be included in the delivery set on request.

For information on prices and availability of additional interface cables, contact us on www.smartptt.com

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3.1 Front panel 12

3 Installation and connection

3.1 Front panel
The following figure shows the front panel of the RG-1000e .

Fig. 3 Front panel of the RG-1000e GATEWAY

POWER: The power button

RADIO 1, RADIO 2, LINK: LED indicators. Their functions are presented in the following table:

Table 2 Functions of the front panel indicators

Indicator
Indicator function Function description
name

· Flashing at intervals of 1000 milliseconds - waiting for connection.

LINK IP link status
· Constantly on - IP connection is established.
· Constantly on — the interface is locked for one of the following
reasons:
o The radio is not ready (for example, no power supply or the
radio is turned off).
o Connection to IP channels is not established.
RADIO Radio interface status
· Flashing at intervals of 1 second - the interface is ready, but the
control terminal is not connected to the IP channel.
· Off - the interface is ready, at least one control terminal is
connected.
· Flashing - data transmission through the interface is in progress.

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3.1 Front panel 13

3.2 Rear panel

The following figure shows the rear panel of the RG-1000e :

Fig. 4 Rear panel of the RG-1000e GATEWAY

LAN (10/100): Ethernet socket for connection to the IP network. The LAN socket has a green and a yellow
indicators. Their behavior indicates the following statuses:

· Both indicators are off - connection to the network device is not established.

· Green indicator is constantly on or flashing - connection with a network device is established.

· Yellow indicator is constantly on - active duplex mode.

· Yellow indicator is off - half-duplex mode is on.

AUDIO – Socket for an external recorder.

RADIO 1: Socket for the first radio. The pin numbering is provided in Appendix I.

RADIO 2: Socket for the second radio. The pin numbering is provided in Appendix I.

TERMINAL: USB Mini Type-B socket for connecting to the computer and configuring the RG-1000e .

POWER: Socket for power supply (11-15 VDC).

GND ( ): Grounding bolt (M4).

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3.2 Rear panel 14

3.3 Fisrt time settings, connection and operation check

Before installing the RG-1000e , you must perform visual inspection of the delivery set to examine it for
mechanical damage to packaging and connection elements. Before connecting the radio, it is required to program
the RG-1000e operation mode. Only the interface cable from the delivery set can be used for the radio
connection.
RG-1000e can be placed on its rubber feet or can be attached to any vertical or horizontal surface. For rigid
mounting to surfaces, use the brackets from the delivery set. A radio can be fixed on the upper cover with a
standard radio bracket.
External parts must be mounted on the RG-1000e case with the screws from the delivery set only. Longer screws
may damage the board or its elements. The allowed places for installing the mounting elements on the RG-1000e
case are specified in Appendix II.
It is recommended that you adhere to the following sequence of connection and configuration procedures:
1. Make sure the RG-1000e is powered down (the POWER button on the front panel is unpressed) and no
devices are plugged into it.
2. Before the first start and configuration, the RG-1000e must be connected to an external power supply via
Power socket. It is recommended to use the power cable from RG-1000e delivery set.
Picture below shows RG-1000e power cable pinouts.

Fig. 5 Pow er cable pinouts.

Connect Black wire 1 - the positive lead "+" (marked with Red) of Power cable to +V port of an power supply.

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3.3 Fisrt time settings, connection and operation check 15

Connect Black wire 2 - the negative lead "-" of Power cable to -V port of an power supply..
Attention! The RG-1000e GND bolt (or pin) of RG-1000e must be connected to the protective ground lead
of the room in w hich it is located.
Attention! 15.5 VDC is the max imum allow ed pow er supply voltage for the RG-1000e . Higher voltage
values must not be used.

You have an option to build own power cable. See Appendix III for detailed information.

Attention! If RG-1000e is used w ith MOTOTRBO radios, RG-1000e can be pow ered via the Pow er
socket, Radio 1 interface socket, or Radio 2 interface socket.
If RG-1000e is used w ith non-MOTOTRBO radios, RG-1000e can be pow ered only via the Pow er socket.
It is recommended that you consider the RG-1000e pow er supplying carefully.
The follow ing recommendations contain useful information how connect RG-1000e to pow er sources
properly:
· If only one MOTOTRBO radio is connected to the RG-1000e , the radio is the recommended pow er
source. The C-DM4 radio connection cable contains the required w ires.
· If tw o MOTOTRBO radios are connected to the RG-1000e , you may get pow er from both connected
MOTOTRBO radios. In this case it is strongly recommended to use a shared DC pow er supply for both
connected MOTOTRBO radios. 13.8 VDC pow er supply w ith 30A current load is sufficient for this task.
· You can turn-on and turn-off the " Getting pow er from connected devices" option using CPS RG-1000e.
To do this, you need to open the Radio 1 or Radio 2 settings (see the figure below ) and select or clear
the " Getting pow er from connected devices" check box .

Fig. 6 Enable\Disable getting pow er from a connected Mototrbo radio

If you clear the check box for both radios, the RG-1000e w ill be pow ered only via the Pow er socket.
Ensure that Pow er socket delivers pow er to the RG-1000e before turning off the option on both radios.
Attention! If the RG-1000e and mobile radios get pow er from independent pow er supply units, the
negative leads of all pow er supply units must be interconnected using the copper w ire w ith a cross-
section area no less than 17 AWG (2 mm 2).
3. Turn on the RG-1000e power supply.

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3.3 Fisrt time settings, connection and operation check 16

4. Turn on the RG-1000e using the POWER button on its front panel. Connect the RG-1000e to a computer (with
installed CPS RG-1000e) using the USB A-miniB cable from the delivery set. Run CPS RG-1000e and configure
the RG-1000e Ethernet network parameters and the RG-1000e Radio ports parameters.
5. Turn off the RG-1000e using the POWER button on its front panel. Connect the RG-1000e to the IP network
equipment.
Attention! The use of Ethernet cables installed outdoors is strongly prohibited. Only indoor Ethernet
cables are allow ed.

Attention! It is highly recommended to use shielded Ethernet cables.

Attention! Do not forget to pow er dow n RG-1000e for 5-10 seconds every time w hen you change the unit
settings.
6. Configure the SmartPTT radioserver by specifying the IP address and the XCMP port of the RG-1000e .
7. Connect the radio to the RG-1000e using the interface cable.
8. Connect the power cable and antenna to the radio.
9. Connect the radio power cable to the RG-1000e power supply unit.
Attention! The RG-1000e and the radios must be pow ered from the same pow er source. If the pow er
supplies are different, connect their negative DC voltage leads together using the copper w ire w ith a
cross-section area no less than 17 AWG (2 mm 2) !
Attention! Pay special attention to quality and reliability of the connection of the negative radio supply
lead of the pow er cable to the pow er supply terminal. The cable accidental disconnection may lead to
the RG-1000e breakdow n!
10. Turn on the power supply of the RG-1000e and the radio.
11. Turn on the radio and the RG-1000e .
12. Run the SmartPTT radioserver. Wait for 3-5 minutes.
13. Check the LEDs on the front panel of the RG-1000e . If the LINK LED is constantly on and at least one
Radio LED is Off, the installation and configuration have been successfully completed.

14. Check the SmartPTT Radioserver Configurator Activity Tab. If the installation and configuration have
been successfully completed, the "Remote Control Station connected" message appears.

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4.1 Conventional Mode 17

4 Examples of using RG-1000e

4.1 Conventional Mode

Fig. 7 Coventional m ode (digital)

Fig. 8 Conventional Mode (digital + analog)

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4.1 Conventional Mode 18

Fig. 9 Conventional Mode Repeater sam ple 1

Fig. 10 Conventional Mode Repeater sam ple 2

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Fig. 11 Conventional Mode Repeater sam ple 3

The figures above show examples of building a system between radios in Conventional Mode. In these examples
the RG-1000e manages two control radios, each of which operates on its individual frequency channel and can be
programmed to operate both in digital and analog modes. If dispatchers need to operate on more than two
frequency channels simultaneously, more RG-1000e s with radios can be connected to the radioserver.

In digital mode, control stations support receiving subscribers data (ARS, GPS, TMS, etc.), transmitting control
commands to subscribers and voice message exchange. In analog mode, radios support only voice message
exchange with subscribers.

Control stations can be programmed to operate on multiple channels. They can switch to the required channel at
the dispatch console command.

To transmit and receive subscriber voice calls, control stations must belong to the same talkgroups as
subscribers.

Private Calls between subscribers will not be received by control stations and, consequently, will not be
transmitted to the radioserver and the dispatch console.

For more information on control stations capabilities and configuration, see "MOTOTRBO SYSTEM
PLANNER" (the “System Topologies” chapter), "SmartPTT Basic Installation&Configuration Guide" and the
"SmartPTT Radioserver Configurator" software help file.

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4.1 Conventional Mode 20

4.2 Capacity Plus legacy trunking network

The topology of the dispatch system based on the SmartPTT software in the Capacity Plus Legacy trunking
network without the use of the MOTOTRBO Network Application Interface protocol (hereinafter the NAI protocol) is
called Capacity Plus Legacy.The following figure shows the typical topology:

Fig. 12 Capacity Plus netw ork in Legacy m ode: connection via the pool of the rem ote control stations

In Capacity Plus Legacy, the radioserver is directly connected to repeaters via an IP network. Repeaters transmit
voice calls (both Group Calls and Private Calls) and data received from subscribers to the radioserver over the IP
network.

The radioserver transmits control commands and voice calls from dispatchers to subscribers via a pool of remote
control stations (in the given example it consists of 4 units) connected to several RG-1000e s.

The number of remote control stations depends on the required number of simultaneous dispatcher calls. The
number of remote control stations must not exceed the number of trunking voice channels (in the given example,
4) in the Capacity Plus network.

For more information on control station configuration in the Capacity Plus Legacy mode, see "MOTOTRBO
SYSTEM PLANNER" (the “System Topologies” chapter), "Capacity Plus Deployment Guide" (MOTOTRBO +
SmartPTT), and "SmartPTT Radioserver Configurator" software help file.

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4.2 Capacity Plus legacy trunking network 21

4.3 Capacity Plus trunking network with NAI Data

(hybrid mode)
The system topology of the dispatch system connected to Capacity Plus is shown in the figure below. In this
mode, Data exchange with subscribers is carried out via the MOTOTRBO NAI protocol, voice messages and
control commands are transmitted and received via a pool of control stations. This mode is called Hybrid Mode
(Capacity Plus Hybrid).

Fig. 13 Capacity Plus netw ork in Hybrid m ode: connection via the pool of the rem ote control stations

The NAI DATA license must be installed on each repeater in the Capacity Plus network. Data exchange between
the radioserver and subscribers is carried out via the NAI protocol by means of the installed MNIS and DDMS
services.

Group Calls and Private Calls are transmitted using a pool of control stations. Each talkgroup that includes
dispatchers requires a separate control station. Additionally, one or multiple radios can be installed to make
Private Calls to subscribers. In the example above three control stations are used for initiating and receiving
Group Calls to Talkgroups 1, 2, and 4. Radio station 4 is used for initiating Private Calls to subscribers and
receiving Private Calls from them.

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4.3 Capacity Plus trunking network with NAI Data (hybrid mode) 22

For more information on control station configuration in the Capacity Plus Hybrid mode, see "MOTOTRBO
SYSTEM PLANNER" (the “System Topologies” chapter) and the "SmartPTT Radioserver Configurator" software
help file.

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4.3 Capacity Plus trunking network with NAI Data (hybrid mode) 23

4.4 Capacity Plus multi-site trunking network with NAI

Data (hybrid mode)
The topology of the system connected to the Capacity Plus Multi-Site network in Hybrid Mode is similar to that of
the system connected to the Capacity Plus network in Hybrid Mode.
Remote control stations can be located in the radio coverage area of any of the network sites.

Fig. 14 Capacity Plus Multi Site in Hybrid m ode: connection via the pool of the rem ote control stations

For more information on control station configuration in the Linked Capacity Plus Hybrid mode, see "MOTOTRBO
SYSTEM PLANNER" (the “System Topologies” chapter) and the "SmartPTT Radioserver Configurator" software
help file.

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4.4 Capacity Plus multi-site trunking network with NAI Data (hybrid mode) 24

4.5 I\O mode

RG-1000e s with firmware R2.2 and later may be used for connection of non-MOTOTRBO radios to the SmartPTT
radioserver. Mobile radios and/or repeaters (analog or digital) are connected to the RG-1000e using five wires:
PTT, CSQ, RX Audio, TX Audio, and GND. This mode is called the I/O Mode. It provides voice exchange between
SmartPTT dispatchers and talkgroups from the connected non-MOTOTRBO radio networks.

The following figures show examples of using the RG-1000e with non-MOTOTRBO remote control stations.

Fig. 15 Motorola APX\XTL radio connection to RG-1000e

Fig. 16 Mototrola MTM radio connection to RG-1000e

Fig. 17 Mototrola MTR2000 repeater connection to RG-1000e

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4.5 I\O mode 25

Fig. 18 Mototrola CDM\GM\PRO m obile radio connection to RG-1000e

If the connected control station does not an output CSQ/COR/TG-Detect/PL-Detect signal line, you can use the
RG-1000e built-in RX VOX for generating the CSQ signal. For example, this option is useful for connection of the
MTM5000 family radios that are not equipped with the CSQ output signal line.

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4.5 I\O mode 26

4.6 Bridge mode

The RG-1000e Bridge Mode can be used for interconnecting multiple radios and/or repeaters in a single radio
network. It creates a simple "geographically distributed" repeater. In the Bridge Mode, mobile radios and/or
repeaters (analog or digital) are connected to the RG-1000e using five wires: PTT, CSQ, RX Audio, TX Audio and
GND. The Bridge Mode does not support any signaling systems (CTCSS, DQS, MDC1200, QT, Select V, DMR,
dPMR) and does not use digital links (USB, RS-232) to exchange commands with radios/repeaters.

In Bridge Mode, the RG-1000e s communicate with each other directly via IP networks, creating transparent links
for audio streams and PTT/CSQ commands. SmartPTT radioserver does not take part in this process. The
following figure shows how the RG-1000e can be used in Bridge Mode:

Fig. 19 An 8-node netw ork w ith 8 RG-1000e units in Bridge Mode ("Star" topology)

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5 Storage and transportation conditions

The RG-1000e equipment must be stored at a temperature between +41ºF and +104ºF (+5ºC and +40ºC), relative
humidity less than 80% at the temperature of +77ºF (+25ºC).

The storage site must be free of dust, corrosive vapors, and gases.

The RG-1000e equipment can be shipped via any means of transport under the following conditions:

· The air temperature is between –22ºF and +122ºF (–30ºC and +50ºC).
· The relative humidity is less than 95 % at the temperature of +77º F(+25ºC).
· The equipment is protected from the direct precipitation and dust.

If the RG-1000e equipment is transported by air, it must be put in a pressurized compartment.

It is prohibited to turn over or throw the package with the RG-1000e equipment during handling and carriage.

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6.1 What this warranty covers and for how long 28

6 Manufacturer warranty
6.1 What this warranty covers and for how long
Elcomplus warrants the RG-1000e against defects in material and workmanship under normal use and service for
1 year from the date of the RG-1000e shipping by Elcomplus.

Elcomplus, at its option, will at no charge either repair RG-1000e (with new or reconditioned parts), replace it
(with a new or reconditioned RG-1000e ), or refund the purchase price of the RG-1000e during the warranty period
provided it is returned in accordance with the terms of this warranty. Replaced parts or boards are warranted for
the balance of the original applicable warranty period. All replaced parts of the RG-1000e will be owned by
Elcomplus.

Elcomplus extends this express limited warranty to the original end user purchaser only and is not assignable or
transferable to any other party. This is the complete warranty for the RG-1000e manufactured by Elcomplus.
Elcomplus assumes no obligations or liability for additions or modifications to this warranty unless made in writing
and signed by an officer of Elcomplus. Unless made in a separate agreement between Elcomplus and the original
end user purchaser, Elcomplus does not warrant the installation, maintenance or service of the RG-1000e .

Elcomplus cannot be responsible in any way for any ancillary equipment not furnished by Elcomplus, which is
attached to or used in connection with the RG-1000e , or for operation of the RG-1000e with any ancillary
equipment. All such equipment, is expressly excluded from this warranty. Due to the fact that each system where
the RG-1000e is used, is unique, Elcomplus disclaims liability for range, coverage, or operation of the system as
a whole under this warranty.

6.2 General provisions

This warranty sets forth the full extent of Elcomplus’ responsibilities regarding the RG-1000e . Repair, replacement
or refund of the purchase price, at Elcomplus’ option, is the exclusive remedy. THIS WARRANTY IS GIVEN IN
LIEU OF ALL OTHER EXPRESS WARRANTIES. IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION,
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
LIMITED TO THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT SHALL ELCOMPLUS BE LIABLE
FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE RG-1000e , FOR ANY LOSS OF USE, LOSS
OF TIME, INCONVENIENCE, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS OR OTHER INCIDENTAL,
SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE RG-1000e
, TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW.

6.3 How to get warranty services

You must provide proof of purchase (bearing the date of purchase and the RG-1000e serial number) in order to
receive warranty service and, also, deliver or send the RG-1000e , transportation and insurance prepaid, to an
authorized warranty service location. Elcomplus will provide warranty service through authorized service locations.
If you first contact the company, which sold you the RG-1000e , it can facilitate your obtaining warranty service.

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You can contact Elcomplus offices by phone at the following phone numbers:

North and South America: +1 786 362 5525

Europe/Africa/Asia Pacific and Middle East: +7 3822 522 511

6.4 What this warranty does not cover

· Defects or damage caused by using the RG-1000e in other than its normal and customary manner.
· Defects or damage caused by misuse, accident, water, neglect, etc.
· Defects or damage caused by improper testing, operation, maintenance, installation, alteration, modification, or
adjustment.
· RG-1000e subjected to unauthorized modification, disassembly or repair (including, without limitation, the
addition to the RG-1000e of non-Elcomplus supplied equipment) which adversely affect performance of the RG-
1000e or interfere with Elcomplus normal warranty inspection and testing of the RG-1000e to verify any
warranty claim.
· RG-1000e , which has had the serial number removed or made illegible.
· Freight costs to the repair depot.
· RG-1000e which, due to illegal or unauthorized alteration of the software/firmware in the RG-1000e , does not
function in accordance with Elcomplus published specifications.
· Scratches or other cosmetic damage to RG-1000e surfaces that don’t affect its operation.

6.5 Contacts
You are welcome to contact our technical support team:

E-mail: support@smartptt.com

Elcomplus EAEC office: 130a Frunze Avenue, Tomsk, Russian Federation, 634021

Phone / fax: +7 (3822) 522-511

Elcomplus USA Office: 290 NW 165th St, Ste P-200, 3rd Floor, Miami, FL 33169

Phone / fax: +1 786 362 5525

Web: http://support.smartptt.com

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Appendix I Pin numberings and diagrams of the

interface cables

Fig. 20 RG-1000e - MOTOTRBO XPR5***e\DM4***e\XiRM8***e\DGM8***e connection cable schem atic ver 1

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Fig. 21 RG-1000e - MOTOTRBO XPR5***e\DM4***e\XiRM8***e\DGM8***e connection cable schem atic ver 0

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Fig. 22 RG-1000e - XPR2500 \ DM2600 \ XiRM6660 \ DEM500 connection cable shem atic ver 1

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Fig. 23 RG-1000e - XPR2500 \ DM2600 \ XiRM6660 \ DEM500 connection cable shem atic ver 0

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Fig. 24 RG-1000e - TETRA MTM5*** connection cable schem atic

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Fig. 25 RG-1000e - APX\XTL connection cable schem atic

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Fig. 26 RG-1000e - CDM\GM\PRO connection cable schem atic

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Appendix II Mounting elements

Mounting elements of the RG-1000e s and the radio bracket are shown in the following figure.

Fig. 27 Mounting elem ents of the RG-1000e GATEWAYs and the radio bracket

The mounting points of the RG-1000e brackets are shown in the following figure.

Fig. 28 Mounting points of the RG-1000e GATEWAY brackets

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Appendix III Power cable preparation

For connecting RG-1000e to an external power supply you may build your own power cable. Next parts are
needed for building RG-1000e power cable:
- power connector Phoenix Con PTSM 0.5-3-P 1778845;
- 3 wires power cable with conductors' size 0.4-0.5 sq.mm (21-20AWG) 1 m. or desirable length.
It is highly recommended to use a cable with wires in Red, Black and Green-Yellow colors.
On the 1st power cable end delete 35-40 mm outer insulation and delete 20 mm wires' insulation. This cable end
will be used for connection to a power supply unit.

On the 2nd power cable end delete 10-12 mm outer insulation and delete 5-6 mm wires' insulation.
Picture below shows power plug pin-outs.

Fig. 29 Pow er plug

pin-outs
Connect Red wire to "+" power plug pin, Black wire to "-" power plug pin and Green-Yellow wire to GMD power
plug pin.
The correct procedures of stripping and releasing conductors/wires from the power plug are shown on the following
figure:

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Fig. 30 RG-1000e pow er plug conductors connect-release

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