STERLING HOLIDAY RESORTS (INDIA) LTD.

KIT CONTENTS

Content

Welcome Letter

Vacation Ownership Details

Vacation Ownership Certificate

Terms and Conditions

Frequently Asked Question

Week Classification Chart

Corporate Office: Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai - 600 020.
Tel : +91 44 3357 3300 Fax : +91 44 3357 3311 Website : www.sterlingholidays.com
 Date: 11/7/2014
Alok Rastogi
Mohalla-Behati Lahapur,
Sitapur - 261135
Uttar Pradesh, India
9473761065

Dear Mr. Alok Rastogi,

Re: Sterling Holidays Vacation Ownership (VO) Membership ID:1215122

Welcome to a world of 'Happy Holidays'! Welcome to Sterling! We are delighted to have you join our growing family of happy vacationers.

Sterling Holidays has multiple resorts across scenic destinations in India and is rapidly expanding its holiday destination footprint.
With well-appointed facilities and experienced staff, all the resorts in the Sterling Holidays network offer stunning views of the location.
We look forward to welcoming you to one of our resorts soon.. May we also remind you that a range of international destinations is also available through our affiliate, RCI.

Please do take some time out to familiarize yourself with all the documentation and details we are providing attached with this mail. For any correction
of personal details or require any other clarifications, you may email us at feedback@sterlingholidays.com. We can hardly wait to help you plan your
first holiday with Sterling. Do mail us at reservations@sterlingholidays.com for booking your holidays or to check availability at your resorts.
For further information, please visit us at www.sterlingholidays.com.

We have a dedicated New Member Helpline 1800 3000 1700 to answer all your queries pertaining to your new membership for the initial 3 months.
Once you are comfortable with the product, you may call us at 3399 7777*.

Most of our communication to members is automated vide SMS / emails. To receive regular updates on your membership, we request you to send SHR R as an sms to 575758
from your registered mobile no of your membership which has been mentioned in your application form. This will ensure that our communications addressed to you are received
promptly by you.

We look forward to having you and your family vacation with us soon.

Happy Holidays!

Rajeev Menon
Dy. General Manager - Member Relations

3399 7777 is a local call if you are at Ahmedabad, Bangalore, Chandigarh, Chennai, Coimbatore,Delhi, Cochin, Hyderabad, Kolkata, Mumbai or Pune.
If you are calling us from any other part of India, just add the STD code of the city nearest from the list given above.
Our business timing is from 9.30 am to 5.30 pm, Monday to Saturday. We are closed on Sundays and National Holidays

Corporate Office: Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai - 600 020.
Back to Top Tel : +91 44 3357 3300 Fax : +91 44 3357 3311 Website : www.sterlingholidays.com
 YOUR STERLING HOLIDAYS VO PLAN DETAILS:

Membeship ID 1215122
Member Name Alok Rastogi
Product SHVOP
Product Tenure 25 Year(s) from HEM
Holiday Entitlement Month(HEM) January 2016
Points Per Year 490
Product Cost Rs.177550 /-
Referred by NA

YOUR PAYMENT DETAILS:

Down Payment Rs.22193 /-

Number of EMI's 48
EMI Amount Rs.4564 /-
EMI Due Date 7/8/2014
Annual Subscription Fee (ASF)* Amount Rs.3634 /-(inclusive of service tax)
ASF Due January 2016

* Annual Subscription Fee Covers the actual cost of maintaining, upgrading, refurbishing and renovating the resorts,including cost of maintaining
other facilities towards servicing of your SHVOP. ASF may be revised from time by Sterling Holidays and the Member undertakes to pay the ASF
every year within the time stipulated.Service tax Charges indicated is as per the rates applicable as on date. This is subject to changes as per Govt.
Notification

YOUR SPECIAL OFFER(s)*:

Complimentary RCI Enrolment 2 Year(s)

Sterling Bonus Nights 2 Nights

* Terms and conditions applicable

The above offers can be availed upon fulfilment of your payment eligibility. The Sterling bonus nights can be utilised in White or Blue season and is
subject to availability within the offer validity period.

RCI offers you regular bonus holidays at some of the resorts in their network. The resorts and available weeks will be displayed on their website and
can be booked online or through their contact centre. You can avail bonus weeks, on payment of the applicable fee. The usage of bonus weeks does
not require you to deposit your Sterling Holidays Membership week with RCI. Hence this facility would help you to take longer holidays at multiple
destinations without using your inventory.

Corporate Office: Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai - 600 020.
Tel : +91 44 3357 3300 Fax : +91 44 3357 3311 Website : www.sterlingholidays.com

Back to Top
 Membership ID 1215122
Member Name Alok Rastogi
Mohalla-Behati Lahapur,
Address Sitapur - 261135
Uttar Pradesh, India
Contact Number 9473761065
Secondary Applicant's Name Urvashi Rastogi
Product SHVOP
Number of Points 490
Holiday Entitlement Month January 2016
Membership Period 25 Year(s)

Issued On : 12/7/2014

Authorised Signatories

Back to Top
 Terms and Conditions:
-------------------------------------------------------------------------------------------------------------------------------------------------------
1. DEFINITIONS
a. "COMPANY" means Sterling Holiday Resorts (India) Limited, a Public Limited Company incorporated under the
provisions of the Companies Act 1956, having its Registered Office at 163, TTK Road, Alwarpet, Chennai 600 018,
India.
b. "APPLICANT"means a Person/Person(s) who apply for SHVOP by executing the application form prescribed by
the Company.
c. "CUSTOMER"means the sole/first named applicant in whose name the SHVOP is registered against a Customer
Number in the Company records.
d. "VACATION OWNERSHIP POINTS"(VOP) means the entitlement of the Customer, in whose name the SHVOP
certificate is issued, to avail accommodation in the Designated Resorts of the Company during the specified period
e. "STERLING HOLIDAYS VACATION OWNERSHIP PLAN"(SHVOP) is a specific Holiday Plan of Sterling
Holiday Resorts on point basis to provide accommodation to the Customer for a price at any of the DR under the
terms and conditions specified and rules framed there under,by the Company.
f. "VACATION OWNERSHIP POINTS PLANNER"(VOPP) means the table showing the number of Points
required by a Customer for using the different type of accommodation as available in the Designated Resort.
g. "HOLIDAY ENTITLEMENT MONTH"(HEM) means the month from which the Customer is entitled to avail
his/her accommodation for holidaying in any of the DR by surrendering /utilizing from and out of the points standing
to the credit of the Customer each Year
h. "HOLIDAY USAGE PERIOD"(HUP) means a period of 25 Years commencing from the First Holiday Entitlement
Month (HEM) and conditions mentioned herein.
i. "SHVOP PRICE"means total fee payable towards the price fixed by Company from time to time in respect of its
SHVOP. It shall comprise of a non-refundable one-time Admission Fee (AF) of 60% of the total price and an
Entitlement Fee (EF) of 40%of the total price of SHVOP payable by the customer and excludes interest and taxes as
applicable.
j. "DESIGNATED RESORTS"(DR) means only such Resorts as specifically designated by the Company either
developed/taken on lease or acquired by any other arrangement by the Company from time to time that are made
available to SHVOP Customers. Besides, within a particular DR, the accommodation/inventory for SHVOP
Customers are separately specified/designated and there could be other accommodation/ inventory in the said DR
which are meant for other Plans/ Products of the Company.
k. "YEAR"means the rolling Year (12 calendar months) commencing from the month of HEM.
l. "DAY"for the purpose of availing accommodation in the Designated Resorts shall mean the time between check-in
and check-out period which will vary from resort to resort. This will be as mentioned in the Confirmation Voucher.
m. "DOWN PAYMENT"(DP) means the minimum upfront payment made by the Customer towards the SHVOP Price
as fixed by the company from time to time.
n. "APARTMENT"means different types of Apartments available for providing accommodation under SHVOP, which
may vary from one to another in Designated Resorts and may have different specifications.
I. 2BR-means furnished apartment consisting of 2 bedrooms, 1 living room with or without kitchenette.
II. 1BR-means furnished apartment consisting of 1 bedroom, living room with or without kitchenette.
III. STUDIO means furnished apartment consisting of living cum bedroom with or without kitchenette.
IV. HOTEL UNITS means furnished apartment consisting of living cum bedroom.
o. "TAXES"means the taxes and levies more particularly described in Clause -9.
p. "SEASON CLASSIFICATION"means division of the Year into different seasons such as PURPLE, RED, WHITE
and BLUE as determined solely by the Company from time to time and is applicable to a particular DR. The Season
Classification is subject to change without notice and the same may vary from DR to DR in respect of a particular
period of a Year.
q. "ANNUAL SUBSCRIPTION FEES"(ASF) means the annual fees payable per point by a Customer every year
towards utilities, upkeep and maintenance of DR and other services provided by the Company in connection with
SHVOP and which shall be in addition to SHVOP Price.
r. "AMENITIES"means provision of various facilities in the DR such as Restaurant, House Keeping,
Security,Recreation,Entertainment and other provisions in the Apartment,which may vary from DR to DR.
s. "CONFIRMATION VOUCHER"means the voucher issued by the Company to the Customer to avail
accommodation during the holiday period at the DR.
t. "FACILITIES"mean either 'accumulation of unutilized VOP' as per clause 6(a) and/or advancement of Points'
entitlement as per clause 6 (b).
u. "WEEKEND"means Friday, Saturday and / or Sunday.
v. "GUEST"means any person who is not defined as family member of the Customer as mentioned in clause 7 herein
below.
w. "AGENT"is an inclusive definition includes Power of Attorney holder, Solicitor, Official Liquidator, Assignee, etc.
x. "PUBLIC HOLIDAY"means such national holidays and holidays declared under the Negotiable Instruments Act
and shall include local holidays declared by the State Government and local authority for the area in which a
particular DR is situated.
y. "GUEST FEE"means the fee that may be specified by the Company from time to time in relation to clause 7 herein
below.
2. SHVOP ADMISSION RULES
a. ADMISSION TO SHVOP
I. An Applicant is admitted as a Customer upon proper application and realization of Down Payment made to the
Company. The Company may at the request of the Applicant, agree to receive the balance SHVOP Price in
instalments under a payment plan of SHVOP or any other finance arrangement approved by the Company . In the
case of installment payments, the Applicant shall deliver Post-Dated Cheques/ Electronic Clearance
System/Standing Instruction. The Applicant further binds him/her irrevocably to pay the installment amounts and
undertakes and guarantees to ensure due and prompt payment under the installment facility.
II. The Customer shall fully comply with the obligations to pay the balance SHVOP Price as per the agreed price
structure in a timely manner and failure of which, shall amount to breach of contract by the Customer
III. The SHVOP Certificate shall be sent by the Company to the Customer within 45 days from the date of realization
of the DownPayment of the SHVOP Price.VOP will be credited on Year to Year basis.
3. PURCHASE OF POINTS AND PRICE
a. A CUSTOMER needs to purchase the minimum number of VOP as may be determined by the Company from time to
time for availing the benefits/privileges as per the SHVOP to become an eligible Customer under the respective
SHVOP.
b. On purchase of the SHVOP, a SHVOP Certificate with a distinctive Customer Number for the Point(s) acquired will
be issued within 45 days of the realization of the Down Payment. Company hereby grants Customer, a non-exclusive
limited license to use the DR and the amenities provided, in accordance with the terms and conditions. Additional
restrictions shall apply to Customers for use of certain amenities.
4. PAYMENT TERMS
a. Dishonour of Payments
I. Dishonoured instruments cannot be re-presented. Payments against the same should be made by the customer only
by way a Demand Draft within 15 days from the date of such dishonour
II. Customer has to pay the bank charges applicable along with the payment against dishonoured instrument.
III. Overdue payment beyond 15 from the date of dishonor shall attract an interest of 18% p.a.
5. OWNERSHIP POINTS USAGE RULES
a. RIGHTS OF CUSTOMERS
I. Subject to the terms and conditions contained in these rules and subject to the Customer complying with the said
terms and conditions, the Customer is entitled to avail Holidays, Year after Year in any of the DR in any type of
Apartment or any combination of Apartment(s) at any time of the Year based on Season Classification by
surrendering such number of points as per the given planner subject to the availability of accommodation. Number
of VOP applicable for trading off on per day basis in a DR for each apartment type and season is shown below:
Choice of Accomdation
Season
2BR 1BR Studio
Purple 480 300 240
Red 340 212 165
White 210 140 110
Blue 160 90 70
II. The above indicates the VOP required for availing holiday in currently DR. Any addition, to the list of DR will be
done by suitably amending the VOPP indicating the VOP required for availing accommodation in such DR.
However the Customer shall not be entitled to utilize the DR for any conferences.
III. The VOP Usage eligibility period shall commence as under:
Details of Payment Commencement of Usage eligibility period
Full Payment 3 Months from the date of DP Realization
50% DP After Realization of DP and 4 instalments
10% DP/15% DP and 12 EMI After Realization of DP and 6 instalments
10% DP/15% DP and 24 EMI After Realization of DP and 12 instalments
10% DP/15% DP and 36 or 48 EMI After Realization of DP and 18 instalments
IV. For the purpose of Reservation all VOP identified against one Customer Number only will be considered to
determine the entitlements as per the SHVOP. In case a Customer has two or more Customer Numbers, then, for
the purpose of Reservation they will be treated as separate transactions and cannot be clubbed for determining the
entitlement.
V. During the course of HEM, the customer will be credited such number of points every Year as per his/her
entitlements for the particular Year. Accordingly, for the 1st Year and subsequent 24 Years during the HUP, the
Customer will be credited the Point entitlement purchased i.e., 25 times the credit will be given including the one
at the time of purchase. The Points entitlement that were utilized / lapsed and that have already been utilized by
way of advancement of current Year's entitlement willbe debited and the Customerwillbe entitled only to balance
Points.
6. FACILITIES
a. Accumulation Facility:The Customer can carry forward his/her unutilized annual VOP to his / her opening balance
of the current Year subject to a maximum of immediately two preceding Years' entitlement. The accumulated VOP in
excess of his/her entitlements of the immediately preceding two Years will lapse automatically and the Customer
shall not be entitled for any compensation or damages. It is hereby clarified that, the Company shall not be
responsible to send any notice or intimation to the Customer in this regard.
b. Advancement Facility:The Customer is eligible to advance one immediate succeeding Year of his/her VOP
entitlement, to the current Year for availing appropriate accommodation subject to availability of accommodation.
This facility is available to the Customers only after two Years from the Year of commencement of their HEM
(excluding the Year of commencement of HEM) as mentioned in the SHVOP certificate the Customer being
compliant of all the terms and conditions and fulfilling his obligations of payment. In case the customer advances his
/ her entitlement, ASF for the Year advanced is payable by the customer at the time of advancing at the rates
prevailing on the date of request. However, in the event of such advancement, if there is any subsequent revision in
the ASF, the customer shall pay the difference if any between the revised ASF applicable for the advanced Year and
the ASF paid at the time of advancement.
7. RIGHT TO AUTHORIZE:
a. Customer shall have the right to authorize any adult to utilize the VOP entitlement and such authorization shall be
done at the time of reservation itself, subject to the payment of Guest Fee as applicable from time to time. CV will be
issued in the name of the Guest only. It is hereby clarified that after the booking, the name of the authorized person
shall not be changed for any reason whatsoever. Irrespective of the number of current/ accumulated days, the
Customer shall be entitled to make such authorization only once during Red Season of the particular Year even if
such reservation is cancelled/not availed of. Such authorized person shall produce the authorization letter duly signed
by the Customer in the case of Former or Survivor as mentioned in the application i.e., by the first applicant in such
format as may be prescribed by the Company from time to time to be eligible for VOP Entitlement along with his/her
ID proof. The Company reserves the right to increase the Guest Fee from time to time. The Customer's immediate
family members i.e. spouse, children, parents and parents of spouse are excluded from the payment of guest
fees/charges. The Customer shall be liable to compensate the Company or the DR for any loss or damage so caused
or incurred/sustained by the Company due to the act, deed, omission or commission by such authorized persons and
-------------------------------------------------------------------------------------------------------------------------------------------------------
Sterling Holiday Resorts (India) Limited
Corporate Office :# 7, 3rd Cross Street, “Citi Tower”, Kasturba Nagar, Adyar, Chennai - 600 020. Tel: +91 44 3357 3300 Fax: +91 44 3357 3423
Registered Office :163, T T K Road, Alwarpet, Chennai - 600 018. E-mail: feedback@sterlingholidays.com Website: www.sterlingholidays.com
Back to Top
persons who stay with such authorized persons.
8. RIGHT TO TRANSFER / TRANSMIT:
a. The Customer is entitled to transfer by surrendering original SHVOP Certificate and by paying to the Company
a transfer fee as applicable at the time of request for Transfer. However, Transfer can only be effected without
splitting or bifurcating the Customer's SHVOP in any manner whatsoever and only after completion of full payment
of SHVOP Price and all other payments due to the company. Besides, the company will register the transfer only after
it receives the transfer fee, original SHVOP Certificate document of transfer and other relevant documents duly
executed by the previous Customer. The company will then issue a fresh SHVOP Certificate to the Transferee. The
transferee after being registered may be entitled to utilize the VOP entitlement during the unexpired period of the
HUP subject to the terms and conditions contained herein. In case of Former or Survivor application for transfer of
SHVOP then both the Applicants should sign in the deed of transfer. The Company reserves it right to increase the
transfer fee, from time to time.
b. The Customer shall nominate a nominee for the VOP held by him/her. The nominee shall be an immediate family
member of the Customer (being a spouse or lineal ascendant or descendant). After the death of the Customer, the
Nominee shall produce the death certificate and such other documents as may be required to enable the Company to
issue a fresh SHVOP Certificate in the name of the Nominee for the balance period. Nominee may be entitled to
enjoy the VOP subject to terms and conditions for the unexpired HUP period without splitting or bifurcating the
SHVOP in any manner whatsoever
c. In the absence of nomination upon death of the Customer, one of the surviving legal heirs of the deceased Customer
may be entitled to the benefits of the unexpired / balance HUP transmitted upon appropriate legal heirship certificate
from a court of law having jurisdiction, a) after furnishing the death certificate and such other necessary documents to
the company, b) payment of outstanding due to the company if any, and c) after being issued with fresh SHVOP
Certificates.
d. HUP denotes 25 continuous Years commencing from the date mentioned in the SHVOP certificate.
e. At all DR of the Company, the check-in time shall usually be 12 noon and the check out time is usually 10 AM
and is subject to change at the discretion of the Company. A day means part of the day i.e., less than 24 hours also.
9. TAXES
a. A Customer shall be liable to pay all taxes/charges/levies, statutory or otherwise imposed by or payable to any
Government Local Body or any other authority on SHVOP Price/ASF and or any other charges arising out of purchase
and/or use of VO points. Non-payment of taxes and levies shall disentitle the Customer from enjoying accommodation
facility and shall amount to breach of contract and result in cancellation of SHVOP. For the sake of clarity, the
customer's liability to pay Taxes shall include changes in rates to the existing Taxes (either prospective or
retrospective), enactment of new Taxes, etc.
10. ANNUAL SUBSCRIPTION FEES (ASF)
a. ASF shall be payable by the Customer for each of the points purchased by the Customer towards utilities, upkeep and
maintenance of DR and other services provided by the Company in connection with SHVOP.
b. The Customer shall pay ASF in advance for the Year within such time as stipulated by the Company from time to time.
c. The Customer is not entitled to pay ASF for future Years in advance except in the case of Advancement of Holidays as
mentioned in Clause 6 (b).
d. A Customer cannot avail of his/her Holiday entitlements if there are any arrears in payment of ASF.
e. ASF may be revised by the Company from time to time.
f. The ASF is payable even if the Customer does not avail his/her holiday during a particular Year and the Customer
specifically agrees to the same duly recognizing the fact that the Company needs to maintain the DR
g. ASF is not refundable under any circumstances and non-payment of ASF would amount to breach of contract.
h. First ASF shall be payable by the Customer on the First HEM
i. In the event of non-payment of ASF within the stipulated period in spite of intimation in this regard from the Company
to the address/Registered Email ID or any other mode of communication provided by the Customer, the following shall
apply
j. Customer shall not be entitled to avail his/her entitlements till the payment of ASF together with interest, if any that
may be charged by the Company
k. Company reserves the right to charge interest on a monthly basis for the outstanding ASF payable by the Customer at
such rate of interest as may be fixed by the Company from time to time.
l. In the event of non-payment of ASF and/or Interest in full by the Customer for 3 Years, Company shall be entitled at
its option to cancel the SHVOP as set out below. In the event of such cancellation, the deductions andconditions
mentionedin Clause 12 (b)belowshallapply.
m. Any request for Transfer of his/her SHVOP by the customer shall be accepted by the company only after customer
pays ASF dues in full at the time of request for transfer.
11. RESERVATION
a. The Customer can request for reservation in any of the DR subject to the following conditions.
b. Reservations will open 90 days prior to the date of check-in. However Customer who buys 900 VOP or less at one time
is not entitled to avail the accommodation facility in any DR during Purple and Red Season. However, such Customer
may make a request for Reservation which will be considered by the Company only 15 days prior to the check-in date,
subject to availability and no advance booking facility would be available to such Customer.
c. Holidays will be confirmed subject to availability of accommodation and will be processed on a first come first served'
basis
d. Minimum number of days per booking will be as per the below classification:
I. Minimum of 2 nights of stay during days classified as Blue and White Season. If a customer wishes to stay for less
than 2 nights during the said days, then points equivalent of 2 nights will be debited.
II. Minimum of 3 nights of stay during days classified as Red and Purple Season and all Weekends and Public
Holidays during the year. If a customer wishes to stay for less than 3 nights during the said days, then point's
equivalent of 3 nights will be debited.
e. The same DR cannotbe booked by a Customer for consecutive Years during the Purple/Red Season.
f. Subject to the stipulations of Clause 6 above and to ensure equitable access to all customers, any reservation request
for multiple apartments in a specific DR for the same / overlapping dates, the company reserves the right to confirm /
refuse the booking.
g. The Customer shall be entitled to authorize his/ her guest to avail a holiday against his/ her entitlement. This is subject
to a maximum of 2 bookings during a Year and subject to a maximum of 1 booking during Purple/Red Season
irrespective of the current/ accumulated entitlements of the Customer.However the Companycan
restrictguestbookingforcertain dates/DR during the HUP
h. The Customer shall be entitled to book the maximum number of days from out of his/her entitlements (in spite of
actual entitlement being higher) in the following manner:-
I. Purple and Red – Maximum 14 days
II. White and Blue – Maximum 21 days (This is the longest accommodation days that a Customer can book during a
Year at any time under the SHVOP).
i. If there is any overlapping (i.e., booking in multiple resorts in a particular year), for the purpose of calculation of above
limitation of days, days that are booked on other DR either for the Customer or his/her Guest shall be included.
j. The Company shall charge a guest fee for issuance of CV in the name guest as applicable at the time request for
reservation.
k. Since all the confirmation for request for reservation are subject to availability, in the event of nonconfirmation of
holidays by the Company under Reservation procedure, then the Customer is neither eligible for any claim or
compensation from the company of whatsoever nature nor is the Customer eligible for any other benefit, entitlements
etc., except making request for alternate reservation, which again shall be subject to availability.
l. Cancellation of Reservation post Confirmation:
I. If a Customer cancels his/her Reservation after issuance of the Confirmation Voucher, the Customer would lose the
VOP entitlement as percentages mentioned in the table below:
Cancellation date VOP Entitlement Loss
Upto 21 days prior to Check-in date 0%
Between 16-20 days prior to Check-in date 25%
Between 11-15 days prior to Check-in date 50%
Between 7-10 days prior to Check-in date 75%
Less than 7 days prior to Check-in date 100%
12.CANCELLATION OF THE SHVOP BY THE CUSTOMER AND REFUND NORMS
a. Cancellation by the customer
I. Any request for Cancellation shall be valid only if made by the Primary Applicant in writing either by letter, email
or fax and its receipt, duly acknowledged by the Authorised representative of the company
II. If the Receipt of Cancellation Request is within 10 days from date of DP Realization
1. 100% of the monies paid by the customer will be refunded within 60 days from the date of Cancellation by the
Company
III. If the Receipt of Cancellation Request is between 11 to 60 days from date of DP Realization
1. Cancellation fee will amount to 25% of the Admission Fee. The balance, after deduction of the above
Cancellation fee, if any, paid by the customer and realized by the Company will be refunded within 60 days
from the date of Cancellation by the Company after deducting:
a. Cost of holidays availed
b. Cost of promotional offer/gifts issued
c. RCI enrolment fee
d. Any other expenses incurred by the company to service the customer
IV. If the Receipt of Cancellation Request is beyond 61 days from date of DP Realization
1. Cancellation Fee would amount to 100% of the Admission Fee. 2.Entitlement Fee (40% of the VO Plan Price)
will be refunded within 60 days from the date of Cancellation by the Company after deducting:
a. Cost of holidays availed
b. Cost of promotional offer/gifts issued
c. RCI enrolment fee
d. Any other expenses incurred by the company to service the customer
b. Cancellation by the company
I. The company reserves the right to cancel the VO plan purchased by any customer under the following
circumstances, after giving 7 days notice to rectify the defect
1. 3 consecutive defaults of EMI payments
2. Non-payment of ASF for 3 consecutive Years
3. Non-payment of the applicable interest for the above period and
4. Customer violating any of the terms and conditions and not rectifying/curing the same as per the request of the
Company.
II. In such circumstances the following refund rules will apply.
1. Admission Fee (60% of the VO Plan Price) will be retained by the Company.
2. Entitlement Fee (40% of the VO Plan Price) will be refunded after deducting:
a. Cost of holidays availed
b. Cost of promotional offer gifts issued
c. RCI enrolment fee
d. Any other expenses incurred by the company to service the customer
e. Any loss or damage suffered or incurred by the Company for reasons attributable to the Customer or his/her
guests. In all such cancellations, irrespective of whether such cancellation is by the Customer or by the
Company, the Customer shall not be entitled to claim any interest or refund of any tax paid in this regard.
13. OBLIGATION OF CUSTOMER
a. The maximum number of occupants in an Apartment in DR will be 6/4/3/2 persons aged above 12 Years for 2 BR/1
BR/Studio/Hotel unit respectively. Two Children below 12 Years of age will be treated as one adult.
b. In case of Resort Condominiums International (RCI) Resorts availed through Exchanging Facility, the maximum
number of occupants in 2 BR/1BR/Studio Apartments, respectively shall be as per the norms of RCI and other RCI
terms and conditions shall apply.
c. The Company is entitled to collect such charges to compensate it for the charges levied by the banks concerned for non
realization through any mode of payment issued/ authorized by the Customer. This shall be in addition to other rights
of the Company as may be available to it under the law.
d. Customer on behalf of himself and on behalf of his/her representatives/nominees/ successors or any other person
claiming title under him/her agrees to indemnify and hold Company, its agents, affiliates, subsidiaries,
Membership ID:1215122
directors, offices, employees and applicable third parties e.g. relevant advertisers, syndication partners, licensors, licensees,
consultants and contractors (collectively “indemnified person(s) losses, damages, against all third party claims, expenses,
costs, liabilities etc., (including awards, settlement amounts, and reasonable legal fees) as legal expenses brought by or
against any indemnified person(s)), arising out of related to or which may arise from any of the act, deed, omission,
commission etc., on the part of the Customer or anybody connected to him/her/it including the guests or for any reasons
attributable to any of them and/or for the Customer or anybody connected to it breaching any of the term of the rules. For any
third party claims against the Company in the indemnified matters, while the Customer shall cooperate as reasonably
required in the defense of any claim, the Company reserves the right, at its Customer's expense, to assume the exclusive
defense and control of any such matter subject to Indemnification by the Customer.
e. Any communication/grievance/clarification by Customer shall be directed to or sought from the Company only
f. Customer represents and warrants that all information provided by Customer to Company to enroll in the SHVOP is true,
correct and current.
g. Customer agrees he/she including guests shall neither conduct nor allow conducting of any illegal activity while using the
Customer's entitlements or using the DR or while being at the DR. Company reserves the right to cancel the SHVOP of any
such Customer without warning and without obligation of any refund and to inform and give assistance to the relevant law
enforcing bodies in respect of such act, deed and conduct.
h. The Customer shall comply with all the house rules of the DR during the stay, the copy of which is available in all DR.
I. The Customers and their guests are not allowed to take in any pets, carry illegal goods, explosive inflammable substances or
objectionable materials in any of the DR.
j. The Customer shall pay all the dues of the Company in a timely manner
k. The Customers are not entitled to avail the SHVOP for conducting any conference etc. The accommodation should be used
strictly for residential purposes on pleasure/ holiday trips.
14. GENERAL CONDITIONS
a. A sole applicant shall purchase VOP in his/her name; in case of two applicants the application will be treated as a Former or
Survivor basis application. More than two persons shall not be entitled for applying on any account. Besides, for such joint
application, the applicants should be from the same family consisting of father, mother, spouse and lineal offspring.
b. All communication to/from the Company shall be to the first applicant.
c. The Company does not undertake to pay rent, buy back or sell or facilitate the exchange of the VOP of a Customer.
d. The Company reserves its right to market the DR Apartments or any portion thereof in respect of any day to free individual
traveler.
e. If the Customer, does not check–in to the DR as mentioned in the CV (no-show) the VOP shall be debited and the company
shall neither be liable to provide any other accommodation in any DR for the said VOP nor any compensation, claim or
damages in respect of such points debited shall be available to the Customer.
f. In the event of any delayed check–in, it shall be responsibility of the customer to inform the concerned DR. In the absence of
any such intimation the Company reserves the right to release the booking and the conditions stipulated in Clause 14(e) shall
apply.
g. Subject to Clause 14(f) herein above, in the event of the any partial utilization of the CV due to delayed check–in/early
departure or otherwise, the number of VOP debited shall be as per the original booking.
h. The Customer shall promptly inform the change of address to the Company in writing supported with a valid KYC (Know
your Customer) document. In case the Customer shifts out of India then he/she shall pay an additional amount as may be
levied by the Company from time to time towards increase in administrative expenses that may be incurred by the Company.
i. The Company or its subsidiaries has rights to promote various holiday products and shall put up resorts for such products. The
VOP customers shall not have right to claim or access to such resorts promoted by the Company. The Customer will be
entitled to such benefits as are available under SHVOP only and not under any other Plan/holiday products and resorts of such
other Plan/holiday products that the Company has promoted/to be promoted by the Company from time to time. In this regard,
the Customer fully understand that even within a particular DR, certain inventory/ accommodation is meant or reserved for
such other Plans/ Products and such inventory /accommodation is not available under SHVOP. Besides, such inventory/
accommodation can be marketed separately by the Company and/or any of its associates or agents. The Customer can not have
any claim or grievance in this regard.
j. The Company for administrative or other convenience, reserves its right to convert Point measure of holiday accommodation
into any other system without prejudice to the benefits that a Customer is entitled to as per the SHVOP.
k. The purchase of VOP shall not be construed as purchase of Equity/Preference Shares in the Company or any ownership right
or leasehold right over any of the properties of the Company; it shall also not be construed as purchase of debenture or
extending loan to the Company. The purchase of VOP only allows the Customer to get accommodation in the DR for stay as
per the terms and conditions and does not give him/her/it any rights or interest of whatsoever nature over the Company or its
assets and properties. In addition to the above and notwithstanding anything contained anywhere in this set of Terms and
Conditions, it is hereby fully clarified and the Customer fully understands and confirms that, (a) all payments made by the
Customers to the Company are for purchase of Services in form of accommodation in the DR under stipulated terms and
conditions and the same are not for any investment, (b) except the said services, the Customer shall not receive any profit,
income, produce or property, whether movable or immovable, (c) he/she/it does not have any ownership or leasehold rights
over the DR or any part thereof and his/her right is strictly in form of a limited license to avail and use the accommodation in a
DR under the terms and conditions stipulated by the Company and (d) the Company looks after and manages the DR as its
own property and not on behalf of any of the Customers.
l. The Company may enroll the customer with Resort Condominiums International (RCI/or any other organization when the
customer acquires a minimum number of VOP as may be determined by the company from time to time and makes a request
to the Company to that effect. The enrolment will be at the sole discretion of the company and at such additional charges that
may be levied by RCI/other organizations.
m. For availing benefits offered by RCI/any other organizations, the Customer will be governed by the terms and conditions as
prescribed by RCI/any other organization from time to time.
n. The Company shall not be liable to the Customer if it is not in a position to fulfill obligations under SHVOP, provided the
same is due to any war/civil commotion, any force majeure reasons, Act of God or any other notification/order/decree from
any government/Local Body/Court of Law or for any reason which is beyond the reasonable control of the Company.
o. Any promises and commitments, made either in writing or in words by any person representing the Company, outside the
purview of or in contradiction to these terms and conditions are not binding on the Company.
p. If any provision or provisions of these terms shall be held to be invalid, illegal, unenforceable, or in conflict with the law of
any jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not be in any way affected or
impaired thereby.
q. The Company doesn't accept payments in Cash. All payments to the Company is to be made form of cheque/draft favoring
“Sterling Holiday Resorts (India) Limited”, or through Credit Cards. Any payment in cash and cheque/draft not favoring the
company is at the Customer's risk and the Company will not be liable for the same.
r. The Customer is aware that the Company needs to communicate the updates on the SHVOP purchased by the customer like
payments and transaction related information and hence irrevocably empowers the Company to call him / her even if the
customer has registered himself / herself under the TRAI rules.
s. In case of violation of any of the house rules by the Customer or his/her guest, at any of the DR or any other act of the
Customer whereby the Company's reputation/image is likely to be tarnished by such behaviour the Company reserves the right
to cancel the SHVOP of the Customer.
t. All dispute(s), difference(s) or question(s) arising out of this transaction or otherwise shall be resorted to Arbitration as per the
provisions of the Arbitration and Conciliation Act 1996, with such modifications/amendments thereto and venue of such
Arbitration shall be Chennai only. The Sole Arbitrator shall be nominated by the Managing Director of the Company. The
language used in Arbitration proceedings shall be English only. The Parties agree to be bound by the award passed by the
Arbitrator.
u. In respect of all matters between the parties hereto or his/her/heir(s)/representative(s) only the Civil Courts in Chennai City
alone shall have exclusive jurisdiction and to the exclusion of all other Courts.
v. The Company reserves the right to modify/amend/alter any of the terms and conditions contained herein and/or impose
additional conditions at its sole discretion. Such clauses will be duly notified in the website of the Company. In addition, the
Customer is subject to the prevailing rules and regulations of the DR concerned during the period of his/ her stay.
w. The Customer's right shall automatically cancel if Customer being an individual is declared insolvent or bankrupt and in case
of a corporate entity or juristic person when it completes liquidation or disbandment process or otherwise no longer exists,
even if (where possible) it is later restored by an official or court order or decision.
x. In the event of the customer wanting to buy additional points, he shall be entitled to purchase the same within 10 years from
the date of start of HUP. The customers shall abide by such policies of the company for purchase and usage of his additional
VOP, as prevalent at the time of purchase.
15. COMPANY'S OBLIGATIONS
a. In case Company does not provide holiday after issuance of confirmation voucher for the DR, Company shall provide alternate
accommodation and in the event of default in providing alternate accommodation, Company shall pay liquidated damages
equivalent to 100% of the rent/tariff that may be charged by Company for such accommodation in the allotted DR for the
period for which the Confirmation Voucher is issued and accommodation/alternate accommodation could not be provided.
This shall be the sole remedy of the Customer against Company in this regard.
b. The above liquidated damages shall be paid by Company to the Customer within 60 days of such default.
c. In all cases where company provides alternate accommodation or pays liquidated damages, the number of points confirmed by
Company shall be debited to the Customer's account.
d. Notwithstanding anything stated herein above, Company shall not incur any liability to the Customer if it is not in a position to
fulfill its obligations by reason of any war, civil commotion, force majeure, act of God, any notification from any Court of
Law or Government or any due other reason beyond its control.
16. LIMITATION OF LIABILITY
a. Company makes no warranty, explicitly or implicitly, without limitation with respect to the availability, quality or suitability
of the accommodation facility provided in any DR including all amenities thereon and expressly disclaims the warranties or
conditions of merchantability and fitness for any particular purpose. Besides, under any circumstances, the company shall not
be liable for any special, indirect, incidental, or consequential damages of any kind whatsoever (including, without limitation
attorneys' fees) in any way due to resulting from, or arising in connection with the SHVOP or the DR or the failure of
company to perform its obligations or for any alleged deficiency of service, regardless of any negligence. Except as otherwise
provided, the accommodation and amenities in the DR are provided on an “as is”, “as available” basis and the Company
disclaims all warranties. Above all, the agreed liability of the Company to any Customer including anybody connected to it
shall under no circumstances exceed 25% of the total amount that is received by the Company through such Customer. No
guests or relatives of the Customer shall have any privities with the Company except for the reason of succession or law of
inheritance as stated in Clause herein above.
17. ALL RIGHTS RESERVED
a. DISCLAIMER:Information in this document is subject to change without notice. No part of this document may be
reproduced or transmitted in any form or by means, electronic or mechanical, for any purpose without the express written
permission of Sterling Holiday Resorts (India) Limited. Sterling Holiday Resorts (India) Limited may have pending
trademarks, copyrights or other intellectual property covering subject matter in this document. The furnishing of this document
does not give you license to these trademarks, copyrights or other intellectual property except as expressly provided in any
written license agreement from Sterling Holiday Resorts (India) Limited.
18. SPECIFIC TERMS AND CONDITIONS FOR ENJOYMENT OF RCI EXCHANGES
a. Through Company's affiliation to Resort Condominiums International (RCI), the Customer is entitled to RCI Exchanges,
which are provided by RCI, and the Company would facilitate the said exchange by "banking" the Customer's VOP as
allotted, with RCI.
b. Company shall arrange/provide enrolment with RCI to the Customers for the initial period of 2 Years only. Customer shall
receive his/her RCI welcome Kit directly from RCI. Customer would have option to continue the RCI Membership after initial
period of two Years by paying the renewal/subscription fee as applicable for the same to RCI directly
c. In case of exchange with RCI aforesaid, Company would allow the Customer to advance his / her holiday of the next one
Year.
d. This RCI Exchange facility is by virtue of the contract between RCI and the Company's Customer. The Customer shall abide
by all rules, regulations, guidelines, conditions, modifications etc., as may be prescribed by RCI from time to time. The
liability and responsibility of Company in respect of RCI Exchanges is only to the extent of enrolling during the initial
enrolment term and Customer agrees to the same. It is clearly understood that RCI Exchange / Holiday is subject to
availability of RCI destinations and is a matter purely between the Customer and RCI for which Company shall not be liable
or responsible in any manner whatsoever.
e. The company is not responsible for availability, confirmation or quality of exchanges availed by the customer through RCI.
f. The terms and conditions of enrolment, facilities and amenities provided by RCI are as enumerated below. By signing the
application form, the customer confirms that he has understood and accepts all the terms as applicable to him.
 FREQUENTLY ASKED QUESTIONS

What are Vacation Ownership Points (VO Points)?
Vacation Ownership Points is a system that enables members of
Sterling Holidays to enjoy vacations in a flexible manner.It's a
Holiday Plan that allows you to choose between destinations,
seasons and types of accommodation. A pre-defined number of VO
Points gets credited to your account every year as per the VO Plan
purchased by you. These points can then be redeemed later in
exchange for room nights at any resort in the Sterling Holidays
network or the RCI network anywhere in India or the world over,
subject to your RCI membership being valid.
Your holiday eligibility and usage is denoted and measured by
this Points system. In other words, each of the Sterling Holidays Vacation
Ownership Plans entitles you to a certain fixed number of VO Points each
year for you to redeem as holidays.
Where are the resorts of Sterling Holidays located?
Currently, you can plan a holiday at any one of our resorts in stunning
holiday destinations such as Corbett, Manali and Mussoorie,Dharamshala
in the North; Darjeeling, Gangtok and Puri in the East; Lonavala, Goa in
the West; and Thekkady, Munnar, Kodaikanal, Ooty, Yelagiri and
Yercaud in the South.
Note: Your RCI Membership gives you access to 6700+ resorts
worldwide and 75+ affiliate resorts in India.
When can I take my first holiday?
You may choose to avail your welcome holiday or first holiday using
your VO Points upon commencement of your Holiday Entitlement Month
(HEM). The usage is defined as per the payment plan selected by you and
mentioned below for your reference:

Payment Plan Welcome Holiday Holiday Entitlement Month (HEM)

Members opting for full payment
Members opting for 50%
Down Payment (DP)
Members opting for 30%
Down Payment (DP)
15% DP
12 months Installments
24 months Installments
36 or 48 months Installments
10% DP / 12.5% DP
12 months Installments
24 months Installments
36 or 48 months Installments
After realisation of full payment
After realisation of DP
After realisation of DP and
1 Installment
After realisation of DP and
3 Installments
After realisation of DP and
4 Installments
3 months from the date of realisation of full payment
4 months from the date of realisation of DP
After realisation of DP and 6 Installments
After realisation of DP and 6 Installments
After realisation of DP and 12 Installments
After realisation of DP and 18 Installments
After realisation of DP and 6 Installments
After realisation of DP and 12 Installments
After realisation of DP and 18 Installments

How do I book my holidays??
Contact our exclusive Member Relations Centre with dedicated phone
lines and e-mail IDs for your convenience. Please do contact us for any
reservation or query as below:
Call us at: 3399 7777
Email for Reservations:reservations@sterlingholidays.com
Email for any other query/concern/feedback:
feedback@sterlingholidays.com
This is a local call if you are at Ahmedabad, Bangalore, Chandigarh,
Chennai, Coimbatore, Cochin, Delhi, Hyderabad, Kolkata, Lucknow, Pune
or Mumbai. If you are calling us from any other part of India, just add the
STD code of the city nearest from the list given above.
We would like to invite you to visit our website,
www.sterlingholidays.com to know more about the resorts at various
destinations and to raise any request through the website.
When can I book my holiday? You can make your reservations from as
early as 90 days to as late as 1 day before your holiday (subject to
availability).
Note:The earlier you book, the better your chances of getting the dates and
destination of your choice. Please plan well in advance for holidaying
during peak seasons like the summer months, Diwali,NewYear etc.
How many VO Points would I typically need for a room?
The no.of VO Points is calculated on the basis of 2 factors:
Type of Accommodation - Studio apartment, One-
Bedroom apartment, Two-Bedroom apartment
Seasons - There are four holiday seasons. Purple : Pockets of
time when demand is at the highest for a holiday booking.
Red : High demand season which is usually aligned to school
/ college vacations. White: Periods of time which are popular
for short getaways. Blue: For those holiday travellers who
enjoy quiet holiday getaways. Peak season might vary from
place to place, but it largely coincides with festival and school
holidays

Back to Top
Corporate Office: Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai - 600 020.
Tel : +91 44 3357 3300 Fax : +91 44 3357 3311 Website : www.sterlingholidays.com
 Here's a table to illustrate the VO points required for a night’s stay in a particular season and apartment type:
Season 2 Bedroom
Purple 480 points/night
Red 340 points/night
White 210 points/night
Blue 160 points/night
So, choose a holiday season when you are most probable to holiday.
What will happen to my VO Points if I'm not able to holiday in a
particular year?
Your entitlement, if unused (wholly or partly) will get automatically
accumulated to the next year. However, it is important to note that at no
point in time can your accumulated account exceed 3 years of Points
entitlements (including the current year).
What should I do if I fall short of VO Points in any one year?
You can advance your points entitlement of the succeeding 1 year by
paying the Annual Subscription Fee (ASF) in advance (any difference
in ASF, arising out of say an increase in the ASF, has to be paid in the
subsequent year). The advancing facility is available after 2 years from
the year of commencement of your Holiday Entitlement Month (HEM).
What is the minimum number of nights to be booked?
Minimum of 2 nights of stay will be debited during days classified as
White and Blue. If you wish to stay for less than 2 nights, then Points
equivalent of 2 nights will be debited
Minimum of 3 nights stay will be debited during the days classified
as Red and Purple Season and all Weekends and all Public Holidays
during the year. If you wish to stay for less than 3 nights for the said
dates, then points equivalent of 3 nights will be debited
What happens if I do not wish to use my entitlement
completely at a time?
You can trade in your Points for one grand vacation or avail
multiple holidays in a year by using your Points for shorter
getaways.
How do I get periodic updates on my membership?
Don’t let your NCPR registration deny you wonderful times. We will
be unable to contact you on the phone number you have provided via
SMS, if you have registered it under the National Consumer Preference
Register (NCPR). This will seriously hinder our ability to help you get
the most out of your Vacation Ownership Plan. We, therefore, request
you to SMS SHR R to 575758, if your phone number is NCPR
registered. This will enable you to receive updates from Sterling
Holidays under the partially blocked category of NCPR.
Corporate Office: Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai - 600 020.
Back to Top
Tel : +91 44 3357 3300 Fax : +91 44 3357 3311 Website : www.sterlingholidays.com
1 Bedroom Studio
300 points/night 240 points/night
212 points/night 165 points/night
140 points/night 110 points/night
90 points/night 70 points/night
How do I gift a Sterling holiday to a friend?
If you do not plan to holiday in a particular year, you can gift your
entitlement to whomsoever you choose. All you need to do is give
us a guest authorisation letter for the person taking the holiday.
Guest fee will be payable as applicable at the time of booking.
Please ensure that your guests carry a photo ID proof and the
confirmation voucher. On authorising a guest to use room nights on
your behalf, the responsibility of the guest will lie with you. This is
to ensure safety.
What is Annual Subscription Fee and when do I pay it?
To ensure that the resorts and apartments in the Sterling Holidays
network are maintained well, Sterling Holidays Vacation Ownership
Plan (SHVOP) members pay Annual Subscription Fee (ASF) every
year which directly goes to the upkeep of all our properties. This
means that you do not have to worry about the quality of the resorts
and their upkeep during the tenure of your Vacation Ownership
Plan.ASF is subject to change from time to time to enable the
Company to meet any increase in resort maintenance expenses. The
current ASF per point is Rs. 6 + Service Tax.
What documents should I carry with me when checking in?
Once your reservation is confirmed, you will get a confirmation
voucher. Furnishing the confirmation voucher and a photo ID proof
is a must at the time of check-in. Please note that all members and
guests need to furnish a photo ID proof as per government
regulations.
If I need to change my plans after confirmation of my
reservation, what should I do?
In case you cannot make it to a holiday destination you have already
booked for, don't worry, you can inform us about any changes in
your holiday plans up to 21 days in advance without any loss of
days. Cancellation terms are as follows:
If you cancel your holiday 21 days prior to check-in, you get your
Points fully credited back to your account
If you cancel your holiday between 16-20 days prior to check-in,
you get 75% re-credit
If you cancel your holiday between 11-15 days prior to check-in,
you get 50% re-credit
If you cancel your holiday between 7-10 days prior to check-in,
you get 25% re-credit
If you cancel your holiday 7 days prior to check-in, all your Points
will lapse
Note: Please do plan your holidays well to avoid loss of Points due
to cancellation.
 Are pets allowed at the resorts?
We regret to inform you that we do not allow pets to accompany
members and guests on holidays, bearing in mind the safety and
convenience of all our guests.
What is RCI and when can I take my first RCI holiday?
RCI is a holiday exchange network with over 2 million members,
across the world. Our affiliation to RCI allows our members to
access the RCI exchange network, which includes over 4000
resorts across the world. Sterling Holidays is currently offering 2
years complimentary membership with RCI. Members who wish
to continue their RCI membership after the initial 2 years will
need to directly renew their membership with RCI as per RCI
membership terms. Your RCI enrolment by Sterling will be
processed on realisation of full payment or DP and 3 instalments.
After your enrolment is complete (within 45 days), you will
receive your RCI Membership Kit, with your personalised
number from RCI. This kit will also have all the relevant details
on how to use your RCI membership.
How do I take my holiday with RCI?
There are 2 types of RCI holidays:
Standard exchanges for which you need to deposit (exchange)
your entitlement week from your Sterling Holidays membership
Bonus week holidays. In this case, you simply buy the week
from RCI without depositing your week
You will be required to provide the following details:
Your RCI membership number
Multiple choices of destinations and dates you would
like to holiday in
Your credit card number - to book space or to start a
search for a preferred destination
You may also make payments by demand draft. The
search/booking in this case however, starts only
after the payment has been realised
To book your RCI holidays, call on
All India toll-free : 1800 419 2131 (Working Hours are from 9.00
am to 5: 30 pm, Mondays to Fridays)
Bangalore : +91 80 4184 9100 / 6691 5555
For more details please log on to www.rci.com. Please address
your emails to indiarci@rci.com
Note: There is an exchange fee that RCI charges, which needs to
be paid along with your request. This fee will vary depending on
the type of exchange, season and apartment type of the confirmed
holiday.
If you don't get your holiday immediately confirmed, it is best to
place your request in 'Search'.
Is there a minimum duration for my RCI holiday?
As in the case of most international exchanges, your holiday has
to be in multiples of one week.
How do I gift my RCI holiday to a friend or family member?
RCI will send you a Guest Certificate for your friend. A nominal
guest certificate charge is applicable. Kindly contact RCI to avail
the same. Your friend must present the holiday Confirmation
Voucher and Guest Certificate when he/she checks-in.
What documents do I need to present when checking-in to an
RCI affiliated resort?
Keep your confirmation voucher and your RCI membership card
handy when checking-in.
For how long will I remain a member of RCI?
Your Sterling Vacation Ownership Plan entitles you to a 2 year
RCI membership. At the end of which, you may renew your RCI
membership by paying the renewal fees applicable at that time.

2014 - Week Classification Chart

Click on this link to view the Week Classification Chart:

Pockets of time when demand is at the highest for a holiday booking

High demand season which is usually aligned to school/college vacations

Periods of time which are popular for short getaways

For those holiday travellers who enjoy quiet holiday getaways

Corporate Office: Citi Tower, No.7, 3rd Cross Street, Kasturba Nagar, Adyar, Chennai - 600 020.
Back to Top Tel : +91 44 3357 3300 Fax : +91 44 3357 3423 Website : www.sterlingholidays.com