KEVIN CHIN 
tarik.chinkevin974@gmail.com | 984-232-9384 | https://kevinchin.weebly.com/ | Raleigh, NC 

   

PROFICIENCIES EXPERIENCE
   

Technical Writing:    Technical Writing Intern January 2020 - April 2020 

Net Friends Inc., Durham NC 

DITA and XML Authoring  HTML 
– Organize  and  dra   policies,  standards,  and  procedures for security 
Oxygen XML Editor  Usability Testing 
incident response project 
SOP Writing & Editing  Content Strategy  – Interview  security  SMEs  to  document  cybersecurity  best  practices 
for clients 
Knowledge Management    – Evaluate  and  create  templates  for  client-facing  technical 
documentation 
So ware:   
Technical Writer / Editor July 2018 - January 2020 
MS Office Suite  SnagIt 
UNC Systems Office, Chapel Hill NC 
Google Docs Suite  Confluence 
– Develop  Standard  Operating  Procedures  through  interviews  and 
Microso SharePoint  WordPress  meetings with SMEs 
– Edit existing SOPs for grammar, accuracy, and consistency 
Language:   
– Reorganize and categorize existing SOPs into a single repository 
Conversational Japanese  Conversational  – Create  end-user  guides  to  facilitate  the  implementation  of  new  IT 
Mandarin  so ware 
  – Create  document  templates  and  guidelines  for  ease  of  future 
document creation 
PROJECTS – Perform  and  document  workflow  analyses  to  improve  employee’s 
 
user experience 
Content Strategy Volunteer Project - 
Note in the Pocket  Technical Writing Intern May 2017 - July 2018 

Collaborative  class  project  to  develop  SAS Institute, Cary NC 

–
and  execute  a  content  strategy  to assist a  – Oversee  and  maintain  articles  within  the  ServiceNow  knowledge 
non-profit organization’s writing needs  base 
– Conduct  interviews  and  user  research  to  – Lead SAS style guide and training sessions 
ensure  document’s  accuracy  and  user  – Renew employee-submitted IT documentation prior to publication 
accessibility  – Collaborate with engineers and SMEs to streamline and simplify IT 
documentation 
DITA Documentation Project - LancsBox 
– Train (SAS) employees to utilize and leverage document templates 
– Collaborative  class  project  creating  – Conduct  research  to  assess  ServiceNow’s  ROI  for  the  SAS 
how-to  guides  in  DITA  for the LancsBox  community 
application  – Present ServiceNow research findings to SAS IT executives 
– Create  concepts,  procedures,  and 
references  that  focused  on  reuse  and  EDUCATION
 
concision 
– Utilized  OxygenXML  to  compile  and  Master of Science in Technical Communications Aug 2019 - Present 
map  articles  into  a  cohesive  collection of 
North Carolina State University, Raleigh NC 
LancsBox guides 
Bachelor of Arts in History Aug 2013 - Dec 2017 

North Carolina State University, Raleigh NC