Margo Morgan

MargaretAMorgan@gmail.com | margomorgan.weebly.com

SKILLS
Technical Writing | Topic-Based Authoring | DITA | Project Management | Agile | Process Involvement

SOFTWARE
InDesign | PhotoShop | Illustrator | Acrobat | FrameMaker | Oxygen XML | Git | Atlassian | JIRA | Confluence | Mural |
Teams | SourceTree | Sharepoint Camtasia | SnagIt | Word | Excel | Publisher | WebEx | Skype | Outlook | Asana

EXPERIENCE
User Assistance Developer/US Release Information Specialist
May 2019 - present SAP SuccessFactors San Ramon,CA
● Collaborate with SMEs across global teams and to create world class user assistance for HXM Onboarding products.
● Transformed content by applying controlled vocabulary, developing terminology, minimalism principals, and
applying appropriate tags and metadata.
● Authored UI text, help messages, compliance notification templates, online help, release notes and implementation
guides for global HXM Onboarding products.
● Coordinated reviews, answered questions, and edited Release Notes and patch updates for the US-based writers.
● Authored, edited, and reviewed content in multiple formats including Word, XIASOFT, and JSON.
● Developed terminology, identified terms,
● Excelled at managing projects with tight deadlines and quickly adapted to mid-project course corrections.

Engineering Technical Writer

Jan 2018 - May 2019 SonicWall Milpitas, CA
● Develop documentation sets for multiple products including email security, global management system, and wi-fi
deployment wireless cloud management system.
● Manage multiple high visibility projects with multiple teams managing competing deadlines.
● Create help documentation sets from scratch referencing functional specifications and interviewing developers.
● Develop print and web post help materials including Quick Start Posters, User Guides, deployment guides,
administration guides, field replacement guides, and release notes.

Quality Engineering Documentation Team (Internship)

Sep 2017-Dec 2017 Tesla Fremont, CA
● Collaborated cross-functionally with SME’s, engineers, and technicians to create quality documentation that
immediately and directly impacted the Model 3, Model, S and Model X production lines.
● Created widely disseminated instructional materials that simplified complex technologies.
● Managed content for quality diagnostic procedure database.
● Developed naming conventions and reuse strategies for content and images.
● Processed, enhanced, and labeled images using Publisher and Photoshop.

Web Designer (Internship)

Jan 2017-June 2017 Silk Tree Healing Center San Francisco, CA
● Authored comprehensive website content with embedded videos, maps, and contact forms.
● Targeted core audience and developed UX by creating detailed client profiles.

Technical Writer (Internship)

July 2016-Dec 2016 sp3 Diamond Technologies Santa Clara, CA
● Produced 200-page manufacturing manual for a Chemical Vapor Deposition (CVD) Diamond Reactor.
● Preserved tribal knowledge by documenting hardware and process procedures for capital equipment.

EDUCATION
Bachelor of Arts in Technical and Professional Writing San Francisco State University, CA: 2017, Dean’s List
Associate of Arts in Communications Foothill College, Los Altos, CA: 2015, Magna Cum Laude