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TABLE OF CONTENTS
executive summary...4
research statement...5
Possible Publics...6
RESEARCh...7
research questions...8
research gathering...9
OUR SURVEYS...10
swot analysis...11-14
research findings...15-16
Objective one...17-19
objective two...20-21
objective three...22-24
Our timeline...25
our budget...26-28
MEET THE TEAM
GABBY
SHAY
DARA
SYDNEY
LEXI
JOSH
OUR MISSION
Our mission is to enhance the State of Illinois’ societal and economic
conditions by providing comprehensive undergraduate and graduate
degrees, research, and service initiatives that are at the cutting edge of
theory and translate into viable applications.
OUR VISION
The School of Communication plans to move to the top 3 communication
programs in Illinois; making it an even more distinguished, well-known
destination for communication majors.
KEY MESSAGES
The SoC offers exceptional and affordable communication programs that
provide its students with tangible work experience before crossing the
graduation stage. The majors within the SoC are extensive; offering
multiple disciplines within journalism, public relations, mass media, and
communication studies that reflect diverse student interests.
OUR SLOGAN
Our mission is to enhance the State of Illinois’ societal and economic
conditions by providing comprehensive undergraduate and graduate
degrees, research, and service initiatives that are at the cutting edge of
theory and translate into viable applications.
The Social Bar is a creative agency specializing in solving public relations dilemmas. It takes a
modern approach to campaigns, implementing extensive research and analysis. Our dedication to
the development of Illinois State University’s School of Communications (SoC) shows in the
campaign that follows.
We are aware of the declining enrollment within the SoC at Illinois State University and we are
committed to offering our guidance and expertise in solving this problem.
Through surveys and focus groups, we discovered that the problem lies within students’ lack of
understanding of what the SoC consists of, and what the majors bring to the table in terms of job
possibilities and overall understanding of the majors within the school.
Most opinions are neutral, and therefore persuadable.
We believe that by targeting prospective students and parents of Illinois State University, as well
as current freshmen, we will be able to accurately educate and entice these potential SoC students
to the four majors.
Our idea of reshaping student’s perception of the SoC at Illinois State University begins by
achieving positive impressions of the professionalism of the SoC towards our targeted publics. The
SoC is fortunate to have highly-acclaimed faculty and staff members, which we can use to our
advantage when showcasing the SoC’s strengths to prospective students.
We seek to provide students with more information on the benefits of the SoC and the elements
that make it what it is. In working with students who are unsure of what the SoC offers, we can use
their lack of understanding to positively change their perceptions
and help lead them to the SoC.
From the data collected and the objectives our team has created to solve this issue, we believe
that The Social Bar can help increase the enrollment within the School of Communication by May
2020. We hope through our thorough research and plan of action, we are able to earn the business
of the SoC. Thank you for your consideration of utilizing The Social Bar as your chosen agency.
RESEARCH STATEMENT
ILLINOIS STATE UNIVERSITY
IS HITTING
RECORD
ENROLLMENT,
BUT THE SOC'S ENROLLMENT
is not reflecting the increase. We seek to
answer why there is a gap between broader
University enrollment and SoC enrollment
and address it with a PR campaign.
MAIN PROBLEM
Despite near-record-breaking enrollment at Illinois State University,
the School of Communication's (SoC) enrollment is dropping.
OUR GOALS
Our goal is to increase enrollment by 10% overall. (increase of 80 students
approximately)
Within that goal, we would like to see a 15% enrollment increase for PR, Mass
Media, and Journalism majors, while maintaining Communication Studies at the
current enrollment
5
POSSIBLE PUBLICS
Our PR team narrowed down the possible publics that we will want to
focus on during this campaign.
1 2
We will research the current We will research the
relationship between parents underclassmen's opinions and
and the SoC assumptions of
Involved parents of students, ages 40-60, at Illinois the SoC
State University that are active social media users- 18-20 year old enrolled students, taking gen
specifically on Facebook. eds, active in attending class, living on
campus, that are socially connected
3
We will research the factors that enticed current students to
enroll in the SoC
18-22 year old SoC majors, active in attending class, likely living off campus, that are
socially connected.
We will be targeting freshmen students who attend ISU (these will be students looking to
change their major or those undecided, not incoming freshmen). Our findings suggest that of
all the classes at ISU (freshmen through seniors), freshmen students have the most neutral
feelings toward the SoC. Specifically, 49% of freshmen had neutral feelings when asked if
they felt being a com major is boring, and 34% of Freshmen had neutral feelings when
asked if being a COM major is interesting. This shows a large portion of freshmen have
neither positive or negative feelings toward being a COM major. They are persuadable. We
believe it would be impactful to target them in attempts to change their neutral feelings to
positive feelings of interest.
We will be targeting parents of prospective and current ISU students. Our survey found that
25% of students feel that their parents influence their major choice. So, targeting parents
has the ability to impact 1/4 of student’s decisions. Our research of other colleges suggests
that targeting prospective students and incoming freshmen with spotlights on faculty, staff,
and alumni can show promising results, and prevent neutral perceptions of the SoC among
future students, specifically next year’s freshmen. Our focus groups show that students are
most concerned with postgraduate job availability and environment. Essentially, we want
students to clearly understand what the SoC has to offer for after college before they even
begin their educational career at ISU.
RESEARCH
Our team narrowed down the specific areas that needed to be addressed
with our research, we limited it down to two specific areas to focus on.
1
We can focus on other schools and
their communication programs
2
What are they doing that we could
implement to better our programs?
7
RESEARCH QUESTIONS
RESEARCH QUESTIONS
What is hindering
2 students from applying
to the SoC?
Are prospective
students aware of the
3 equipment,
opportunities, and
resources available
through the SoC?
RESEARCH GATHERING
Research Question 1:
Primary:
A survey will ask parents of ISU students questions that discover the connection
between parent influencer and students' choice in pursuing a degree in PR.
Secondary:
Compare SoC at Illinois State University with other top SoC’s at other universities
with similar budgets to see what they are excelling in and how we can do better.
Research Question 2:
Primary:
A focus group has been conducted to target what the main decision-
making factors are when choosing a major (also asking why
SoC wasn't their ultimate choice)
Secondary:
Can study databases on the rise or decline in college enrollments and
outside factors including government data and tuition costs.
Research Question 3:
Primary:
Interview a student on their personal experience with the
School of Communications
Secondary:
Compare SoC with other majors to see what methods
best attract students.
9
OUR SURVEYS
Our team put together two surveys that we sent out to the ISU population
and created QR codes below to help students here on campus participate
in the survey. We also conducted focus groups and examined what other
SoC schools are doing across the US.
11
SWOT ANALYSIS
ASPECTS IMPLICATIONS POSSIBLE ACTIONS
- Resume builder
SMACC lab - Our facilities are - Make a demonstration of how cool the SMACC lab is-
- We have modular
classrooms
opportunities
Competitive tuition price - We’re a good value - Marketing tuition price and everything that is offered
compared to other with a higher tuition cost Advertise how fast students have
- Quality programs
- Less loans
High retention rate - Transfers are happy in - Make a video showcasing current COM students stating
SHTGNERTS
SoC why they love the SoC, and why they stayed after
Several online classes to - Nontraditional students - Add more online classes to accommodate student
take courses
on graduation requirements
by taking summer/winter
sessions
Amazing faculty -Students want to come - Increase the awareness of our award-winning staff for
academics
faculty receives
Facility accessibility (TV -Offers more than a - Increase awareness to students on benefits of
with professional work - Explain how writing for Vidette can be used
portfolios
PRSSA - Can join PRSA after Advertise about this opportunity, have
growth, scholarships,
internships, and
networking
SWOT ANALYSIS
ASPECTS IMPLICATIONS POSSIBLE ACTIONS
Majors not defined on the - Less knowledge about - Offer more useful information about what each
to offer
Internship accreditation is - Students often miss out on - Increase awareness of internship opportunities and
not well-publicized getting credit for their credit a student can receive for their time. Emphasize the
advantage of internships
requirement
SESSENKAEW
Major blocks limit the - Limited application of - Adjusts blocks to open up more possibilities for electives
be
Lack of variety of days - Scheduling classes can be - Adjust schedule to be more flexible to options for times
and times for required hard for students, especially and days of requires courses as well
Lack of cohesion among -Lacking sense of Be more accommodating with COM majors cross-
students across the SoC “community” pollinating into other COM classes. Let them provide a
- Limits diversity of thought justification for why they want to take the course.
- Low morale
COM students often need - My major is not Provide more flexibility in class scheduling, such as
to take up a minor or “challenging enough” offering more online classes. Be more lenient with major-
Lack of understanding - Lack of awareness Increasing promotional efforts towards the SoC
SoC majors/qualities about SoC qualities students will gain a better understanding of what
about opportunities in
SoC
13
SWOT ANALYSIS
in students choosing
SEITINUTROPPO
content needs to be
to look better)
website content
The twin cities- Blono - Nice, sizeable town to live Show a cute video of Uptown Normal on the SoC website,
- Chicago isn’t too far away pictures from farmer’s markets and other local events like
Amtrak
Internship access to - Experience in job field, Tom Lamonica can represent internships more and have
major cities (St. Louis and pre-graduation flyers advertising where these opportunities can be found
- Networking opportunities
after grad
National pressures on -Career opportunities are Accurately describing each major on the website with
oriented” majors
RESEARCH FINDINGS
To gather data, we distributed two surveys among Illinois State
University students leaving Watterson Dining Commons, and leaving
the Bone Student Center. These surveys focused on two topics:
Assumptions on the School of Communication (n=74) and Decision
Making Factors When Choosing a Major (n=64). Originally, we wanted
to get a picture of the entire student body, so both groups of students
surveyed were across all grade levels.
15
RESEARCH FINDINGS
We conducted focus groups among current students at ISU to
ask what it would take to consider changing their major to
something in the SoC. Two common themes came up:
1
Most students we surveyed had no idea what majors the SoC offers, or understood what they
entailed. One interviewee said, “I don’t know if I want to do interior design anymore, I wish I
would have done business or communication. You guys need to market the major better and
educate students on what kinds of careers you can have with it and how flexible it is.”
2
Focus groups also reflected a lack of understanding on what exactly “communications” was. An
interviewee said that before we explained the majors, she had no idea what it was. She said, “I
thought it was stupid that people want to study how to talk to other people.”
A lack of knowledge about the SoC isn’t necessarily a bad thing, as it means that most people
have neutral feelings toward the school. These are people we can persuade to become
interested in the SoC.
We analyzed other top communication programs across the U.S. at the following schools:
University of Southern California. We found that these programs budget money toward
spotlight programs on alumni, faculty, and staff. They have taken steps to provide a
professional appearance. We believe that if ISU applied similar methods targeted toward
We researched the SoC’s current standings among other Illinois COM programs. This
research focused primarily on ISU and Illinois universities. ISU’s Communications program
currently is ranked 6th best among Illinois universities. This is a really good standing and
should not be any cause for concern. This information is from collegefactual.com, and is
the first site listed in search results when one searches for “best communication programs
in Illinois.” These findings tell us that the problem with enrollment in the SoC is not due to
a bad program, and that those already interested in communication programs in Illinois
1 RATIONALE:
Our survey indicated that close to 25% of
current students at ISU are influenced by
ENGAGEMENT their parents on what major to choose. By
targeting parents, we can potentially
STRATEGY influences ¼ of all students at ISU that the
SoC is a viable option.
https://www.natcom.org/academic-professional-resources/nca-career-
center/find-job Journalism Jobs free online college job board (specified toward
journalism students)
College Media Association free online job board (specified for mass media
students) http://www.collegemedia.org/member_services/job_listings
17
OBJECTIVE 1
ALUMNI
STRATEGY
Create a “for parents” Create subject lines that Create press releases prior
insert for mail sent to improve the conversation to each event showcasing
students that highlights on the SoC emailed the event - distribute to
stats on job rates from SoC newsletter. local news outlets and
grads, the real world university-wide emails
experience of our faculty, (example below)
etc.
19
OBJECTIVE 2:
TO INCREASE KNOWLEDGE OF POST GRADUATE JOB OPPORTUNITIES
AMONG CURRENT ISU
RATIONALE: BENCHMARK:
Our survey and focus group data shows 34% of Freshmen had neutral feelings
that students are most concerned with when asked if being a COM major is
postgraduate job opportunities and their interesting. 49% of Freshmen had neutral
future work environment. Current feelings when asked if COM is a boring
freshmen ISU students have mostly neutral major.
feelings toward the SoC. By showing them
successful alumni from the SoC, we can
show them first hand what kind of job
opportunities and work environment they
can obtain with a degree in the SoC.
1
SOCIAL MEDIA
STRATEGY
2
for interaction between the SoC and publics on social media.
WEBSITE STRATEGY
21
OBJECTIVE 3:
ESTABLISH POSITIVE PERCEPTIONS OF THE SOC AMONG 20% OF
INCOMING FRESHMEN BY AUGUST 2020.
1
The COMpetition was designed by The Social Bar to incorporate fun
during COM week by implementing a COMpetition that engages
undergraduate students.
EVENT STRATEGY
(“COMpetition”)
Students get the opportunity to have their work utilized on the SoC
GUIDELINES:
found here:
https://universitymarketing.illinoisstate.edu/identity/edito
rial/
1 2 3 4
Public Relations Communication Mass Media Journalism
Studies
23
OBJECTIVE 3:
Another Social Media Strategy was designed to appeal to the eyes of
parents and help better their knowledge of all the information
pertaining to the SoC.
2
SOCIAL MEDIA
STRATEGY
newsletter
52
ENILEMIT RUO
OUR BUDGET
Objective 1 (Achieve positive perceptions of the professionalism of
the SoC among 20% of parents by May 2020)
Creating #COMAsYouAre is
targeted toward all students,
whether it be transfer,
current, or prospective. It
#COMAsYouAre SUPERVISOR n/a n/a $0.00
gives students the chance to
be themselves and feel
accepted into the SoC no
matter what.
27
Objective 3 (Establish positive perceptions of the SoC among 20%
of incoming freshmen by August 2020)
Students are
Starting first day of
encouraged to write
spring semester up
an article for a news
until 1 week prior to
outlet that relates to Based on
Create News Article Journalism Students COMweek. All $0.00
SoC events, donations
project material is
achievements,
presented during
faculty, alumni, or
COMweek in April.
students.
This is the
COMpetiton
announcement that
Created each year
explains what the
Flyer SUPERVISOR for the COMpetition n/a $0.00
COMpetition is, how
during COMweek
to apply, and the
requirements in
detail
Our Costs
Budget Total Cost Intern 1 & 2
roughly
$480.00/year Unpaid
$200/month